Two weeks after installing a new circuit board via Nordic via Home Warranty to our thermostat we attempted to use our AC on the hottest day of this spring. It did not work. It worked last month when our home passed inspection. When we followed up to explain they must have installed incorrectly they refused to service us on the hottest day of the year. They also claimed they could not test the AC two weeks ago because it was "cold out". We now have to use a better repair company and seek legal counsel due to bad installation. read more

Our Samsung dishwasher needed service. Marc showed up the day we called and fixed it. And this is two days before Thanksgiving! He also services most other appliance brands. He was very professional, thorough and friendly. I highly recommend this company read more

If you need an appliance serviced and you want prompt, courteous and thorough attention to your machine then Nordic is the place to call first. We were referred to Nordic through Frigidaire for a dishwasher repair. Unfortunately our dishwasher was a lemon so we had to have it serviced 3 times until the manufacture would take it back. Marc came out each time and was very clean, pleasant, and thorough during each visit. Our inquisitive toddler loved watching him work and he was very patient with her and even engaged her and the toys she'd being over to him for "show & tell". read more

Wonderful business. Our KitchenAid refrigerator was stuck at 20 degrees, bad news for fresh produce. Nordic was able to squeeze us in, the day we called, at the end of their busy day. Not only that but Marc was able to diagnose and install a new part (in stock in his van) in the same visit. Very impressed and highly recommended! read more

I called them this morning to repair our Samsung refrigerator and Marc was here pronto. Very professional, courteous and extremely knowledgeable. Had the parts needed in the van and completed repairs on first visit. I would not hesitate a nanosecond to recommend this company. Very happy customer. read more

Don't use this company. I had a Samsung that broke repeatedly year after year. The "repairs" did not fix the problem long term. They "fixed" it multiple times until it was out of warranty. When the issue persisted, and the warranty expired, they refused to fix it at no charge. They should have fixed it at their expense since it was never properly fixed by them despite repeated opportunities to do so. I will never use them again and will tell anyone who is considering them to go elsewhere. Using then was a very costly mistake. read more

It was a splendid experience working with the Nordic Refrigeration owner. Communication was thorough and constant before, during and after the refrigerator problem was solved. I was even given options on servicing the refrigerator. Fantastic. Nordic is on top of the list for servicing the appliances at our house from now on. Besides, he is great fun to talk with while he works. read more

As the managing partner of a company owning 860+ apartment units, I spent 40 years dealing with property service people, contractors and all sorts of folks in various trades. We have a 6-month old Samsung dishwasher and this is the company that Samsung USA sent to check out and fix a problem with one of the sensors which caused the machine to start up by itself every couple of minutes. Marc and Chad were at our house the next day. The service was maybe the best I have ever received from any contractor! The repair job was much more than expected but, they kept their sense of humor, had key parts with them and had it running smoothly. They had to pull the dw out, work in a small area which involved crawling around in back and on the sides. I could go on but the bottom line is that these guys are skilled, honest professionals who do the job right the first time. You'll be glad you called them. read more

Chad from Nordic has had to service our fridge so many times, I may have to add him to our Christmas card list. We have a Samsung that, after just over a year, started giving us problems. After speaking with Samsung, they scheduled a service through Nordic and we couldn't be happier. Our fridge had continued to give us problems but without hesitation the staff at Nordic was there to continue helping us figure out the issue and have done whatever they could to solve it. Multiple visits by no means is an indication that Chad doesn't know what he's doing; it's solely a bad fridge. Everyone at Nordic is very professional, friendly, organized and respectful of time. I also appreciated the phone calls from the tech with an estimated time of arrival. Thanks, Nordic. read more

Marc came to try to fix my fridge today. He called before he came. He was polite and professional. He found out what was wrong, but unfortunately was unable to fix it. He did not charge me since the issue had to do with the fridge being wired improperly. read more

Thorough, friendly and detailed customer service, from the time I booked my appointment to the time the owner came to my house. First person (two others companies came before him) to correctly diagnose the problem with my DCS oven. They work on ovens, washers, dryers, etc. in addition to refrigeration. The owner has a vast background in repair service and it shows! read more

I bought an oven at Home Depot a month ago. When unpacking we discovered damage and scratches to the appliance that weren't noticeable before. So a day after delivery I went to Home Depot to have them replace the unit. Long story short: they will not. They will make it a manufacturer warranty issue you have to file and take care of. Lesson learned: next time go to Lowes or a local retailer because they will simply replace the brand new appliance. So we ended up with filing a warranty claim and Nordic Refrigeration seems to be the contractor in our area. Marc showed up a few days later and was as surprised as we were that HD doesn't replace appliances with delivery damage. So he ordered the parts which took a week or so to show up because it's unusual parts for a repair. They arrived Friday afternoon and Marc just left installing them (it's Monday afternoon - he just added us to the end of his work day). He's a great guy, the company is very communicative and aside from the fact that they should never have been involved the entire experience was good. Well, I hope I don't see them again any time soon, but if I have to I know it's a competent company to deal with. read more

I am sorry to say that this company ended up being the worst customer service I had ever delt with. The receptionist was very rude and very unprofessional. I would not recommend this company to a sole. read more

I called Nordic to fix an issue on my Jenn-Air refrigerator - the drainage hole for the coils was clogged, causing water to overflow into the freezer. Setting up the appointment was easy, and the repairman was friendly and professional. He knew that the manufacturer had a program to provide a replacement part for free, and he handled everything around procuring the part for me. The whole process was as smooth as could be hoped. read more

ABSOLUTLY WONDERFUL!!!! Marc has been to our house twice. He had all the parts we needed. Fast. Clean. Was kind to our animals who were curious about him. Can't speak highly enough. We actually tracked him down from the first time he came. Got his number programed in.. We love him!!! read more

We've used this company many times for our oven, dishwasher and washing machine. Marc is amazing and they consistently provide outstanding customer service! I highly recommend! read more

Professional, friendly, competent, and thorough. Nordic has a service contract with Kitchenaid which is a good thing because Kitchenaid appliances are not that great (all three of the ones I purchased have had a major failure). Marc came out and finished up a repair that another company didn't do all the way. Marc took the time to explain to me how the unit works and what to look out for. He was super friendly and by the end of the visit I was asking him to stay for a beer. I wouldn't hesitate to use Nordic or refer them to a friend or family. read more

I had a repair scheduled for today on my Refrigerator from a different company, which had a "Glitch" in their system, which was the second time I was affected by their glitch. I was able to get an appointment with Nordic for the next day. I called and asked if they could possibly do it today, since I took off work and I already had my refrigerator emptied. Someone was here in an hour. Awesome fast and friendly customer service. I will definitely use this company again. read more

Professional, personal and competent from the time they first answered the phone until the job was done. Marc arrived precisely on time. He was polite and did a thorough assessment of what was wrong with our dishwasher. He called the manufacturer, Bosh and advised them that the problem couldn't be repaired and it was a manufacturer defect...They agreed. He told us what we had to do to get a free replacement dishwasher. We followed his written plan. Our 2 year old dishwasher,out of warranty, is being replaced free by Bosh. It would not have happened had it not been for Marc. Nordic is an honest, highly competent company and Marc is among the very best technical people we've ever met. read more

This is the best repair company ever! Move the schedule around so they come to my house today. They have come out to fix my fridge and now my washer. Always willing to go the extra mile. Thank you Nordic! read more

Marc came out to my fathers apartment to fix his fridge. My dad was so impressed with his knowledge, professionalism and coutesy. We will use Nordic from now on. read more

This is my first experience with Nordic Refrigeration - sent by JennAire for a cooktop issue under warranty. WOW! Mark was amazing. He was prompt, on time, very informative and very helpful. He resolved most of the issue while here, and will be following up with the rest. Very pleased with his approach and assistance. This company, and Mark, will be in our list for any further appliance repair needs. read more

Marc is the finest repairman we have ever encountered! Not only is he professional, he is friendly and very informative. We were on the verge of replacing our 3 1/2 year old Samsung side by side. Marc diagnosed the problem and gave me the tools to quickly find out if the problem reoccurs in the future. read more

We were referred to Nordic when our two year old Maytag washer bit the dust by the company which issued us a five year warranty. They called immediately and had a repairman out to see us on the next business day. (Naturally it went out on a Saturday!) Chad came over and in 20 minutes diagnosed the problem which was that the computer inside the machine was blown. When he got the part he came on the same day and installed it successfully. Chad was very professional and worked quickly and thoroughly to resolve the problem. I'll be calling them on non-warantty appliances fixes in the future. Thanks Nordic and Chad especially. read more

We had a reoccurring issue with our Bosch dishwasher. Marc figured out that it was our overly soft water making the unit produce too many suds, stopping the unit from completing the cycle. Who knew? Not us. He was very friendly and knowledgable, and I will continue to use this service for all of our appliance needs. Thank you, Nordic! read more

I am absolutely giving Nordic no stars as they have not fixed my dryer and apparently do not know how to repair it. I bought a maytag washer and dryer 11/2/17. After 2 months,it had a problem. Called the warranty department and they sent out a person from another company. It was my blower wheel which was replaced. However, the next time I went to dry my clothes, the dryer would not complete drying my closes. Nordic came out and Tony Padilla (the technician) said nothing was wrong with my dryer. Obviously, there was so he said even though nothing was wrong, he would order me a new sensor panel/motherboard. 2 weeks later he brings it over and installs it. Again, I go to dry clothes and now there is no heat coming into the dryer. Another 2 weeks go by and he comes out, looks at my dryer and says nothing is wrong. That now it is my electricity in my home. He can only get 120 volts instead of the 220. He tells me to call an electrician. I called an electrician after Tony left and the electrician was able to get to my house within an hour. $75.00 later, he tests my electricity and gets a reading of 220. Either Tony's equipment is faulty or he just doesn't know what to do to fix a dryer. Meanwhile Maytag is paying this man for each visit he makes. He has made 3 visits to my house and still has not fixed anything. I would be very weary of this company, especially in the Roseville/Sacramento area. I called Tony when the electrician was there and he has not returned my call. I even video taped the electrician getting 220 volts. If you have a choice, do NOT call these people! A waste of your time! I had to give a star rating to submit this, but even one star is way too much! read more

These folks are great. We bought a Samsung refrigerator from Lowes about 9 months ago and have discovered that Samsung has real issues with their ice maker in this expensive French door w a drawer model. We called Lowes and they had us call Nordic to fix it--still on warranty. The folks there are great. They responded right away, set up a time window and did the repairs. They have unfortunately been out 3 times because of the poor design Samsung has been foisting on customers- but it is not their fault. They have been quick to respond and service the ice maker, even replaced the whole thing. Chad is our repairman, who is clearly experienced in this business, friendly, and does a good job, even cleaning up well from the melting ice etc. Arrives on time, too. I'm starting to spell this Samsung fridge starting with the word lemon- but have no complaints about this repair company. If you need a fridge fixed, they are good ones to call! But my next fridge won't be a Samsung! read more

My Samsung dishwasher broke down 2 days before hosting 19 people for Thanksgiving dinner! Nordic was the only local company who worked with Samsung dishwashers. Super polite receptionist informed me they might be able to fit me in the schedule but didn't know for sure. Actually called me back when they said they would keeping me posted on if they could make it to my house. Marc called toward the end of the day saying he could come and check out my dishwasher. He is VERY knowledgable with all appliances. He offered his card and said we can call him whenever we needed advise on buying new appliances, fixed my dishwasher, and told us the best ways to keep our appliances in tip top condition. I am so thankful for Marc! I will recommend Nordic Refrigeration to all my friends and family who need help with their appliances read more

Nordic refrigeration was referred to me by kitchen aid. Marc came yesterday and spent over three hours here dealing with my dishwasher which is throwing curve balls. This is the second repair company that's tried to repair this. He wasn't able to figure out the problem yet but says he hasn't given up. He would not accept any payment for his service call/ time. If this unit can be repaired I'm confident that he can make it happen. It's comforting when the owner of the company is doing the work. read more