I'm shocked by the number of five star reviews because my experience was anything but! I walked in…read moreand the gentleman at the register, asks "how may I help you today" kindly but as soon as I said that I have a return, his demeanor changes completely. I asked him if they have any sweaters with a different type of material because I found this one itchy, but he's not really interested. He just tells me "let's just take care of this return first and then we'll see". so he processes my return and says "alright, you're all set", without any intention of following up on the question I had asked earlier. I asked again, "so do you have any other sweaters, with a different type of wool, and he says, "well there's some sweaters on the counter behind you. You can take a look ", without any intention of helping. so, I have to literally ask "what kind of material are those sweaters made of?" now he doesn't know either so he looks up the item on his computer and he tells me that they are indeed a different type of wool. It should not have taken this much effort for my question to be answered. Could he be any less interested in making a sale? At this point he gets a call with a customer, presumably, and stays on this call for 5 minutes. I continue to browse and find a sweater that I quite like and bring it up to the counter to ask him to look up the price and material for me. But he never gets off the call, which isn't entirely his fault. But he could have multitasked and or put the call on hold to help the customer that is actually there in person. But he really just did not seem interested in engaging with me. Where's that stellar bonobos customer service I keep reading about? Not present at the Santana row store on Monday 12/22 at 6pm. Management if you're reading this, that guy needs to be fired. You just lost a loyal customer!

Had an amazing experience here the staff was attentive and on point with their recommendations!…read moreLook for Alex she is wonderful and you'll be in good hands.

I had an AMAZING experience at Franco Uomo - Palo Alto. We worked with Ibrahem, and from the…read moremoment we told him this was our first time doing a custom tux, he opened up Pandora's box for us! It was an incredibly informative session that opened our eyes to so many possibilities. The world of custom tuxes is next-level, and Ibrahem walked us through every detail with such care, creativity, and enthusiasm. They truly have EVERYTHING --a wide variety of fabrics, shirts, buttons... if you can imagine it, they have it. His thoroughness got us genuinely excited about our wedding, and we even learned a few things along the way. Before we left, he even gave us a thoughtful list of questions to ask other tailors we were planning to meet with--which really speaks to his confidence and professionalism!! We left feeling informed and incredibly grateful for the experience. Highly recommend.

Exceptional experience from start to finish! My husband chose Franco Uomo for his custom wedding…read moretuxedo this past May, and we couldn't be happier. The team's service was outstanding, guiding him through every step of the design process with expert advice on style and cohesive details. Their meticulous attention to detail during fittings ensured a flawless fit, making precise adjustments. Some adjustments were so subtle only a master tailor would notice, yet they elevated the entire look! We've recommended Franco Uomo to countless friends, not just for their impeccably crafted suits but for the unparalleled service. They genuinely care about making you look and feel your absolute best.

I knew what I wanted to buy when I made an appt with them. They didn't try to up-sell me or sell me…read moremore than only what I wanted. Although it wasn't supposed to be ready for several days, 30 minutes after being fit and leaving, I got an email that my tailored suit was ready. Nice. The suit fits perfectly and seems to be a quality item. Can't complain, will come back for more.

I came to SuitSupply for a very specific and meaningful reason. I wanted a custom tuxedo to walk my…read moreonly daughter down the aisle at her wedding. Given the importance of the moment and the price point, I had high expectations. The initial experience was strong. The consultation, fitting, and in store service felt thoughtful and professional, exactly what you would expect when investing north of a thousand dollars for a tailored tuxedo. Unfortunately, the jacket fit missed the mark. When I raised the concern, the initial response from the tailor left me with the impression that this was simply something I would have to live with. That did not sit right with me given the investment. I asked to speak with the manager, and credit where it is due, he handled the situation extremely well. He took the issue seriously, showed genuine interest in getting it right, and ensured the jacket was adjusted as best as possible so I could confidently wear it for the wedding. After the wedding, they brought me back in to fully redo the tuxedo and included a custom shirt as part of making things right. Unfortunately, the redo was worse than the first fit. I am still not sure how or why that happened. At that point, we started over again, this time with two people taking my measurements and another custom shirt added to the order. Throughout this entire process, the overall professionalism in the store was solid, with the exception of one representative who occasionally missed the mark but did catch himself and apologized. Everyone else genuinely tried to deliver a good experience. Where things consistently broke down was after the order was placed. Something seems to get lost in translation between the store and the suit makers, and that disconnect ultimately undermined the experience. Bottom line. The in store service and intent were good. The execution and consistency of the final product were not. As a result, I will not be a customer moving forward. I truly hope my experience remains the exception. My son, nephew, and son in law are all active SuitSupply customers with multiple custom suits and shirts and have had positive experiences. For me, however, I am now looking for a different long term partner as I continue upgrading my suit closet.

Nice place with a pretty solid selection of suits and more casual garments. The staff is helpful…read moreand willing to chat with you in depth about the offerings. Prices are quite reasonable for what you get -- there was a nice Corneliani blazer in camel for about $1200 which is a great deal for that kind of piece. Recommend to folks in the area looking for some fine tailoring!

My now husband and I had the best experience here. Starting off, my husband knew exactly where he…read morewanted to go to purchase a suit for our wedding. They where open and clear on rent vs purchase and having pricing on the options, he decided to purchase due to wanting a specific color and wanting to keep his suit for future uses. From there we went on to see exactly what shade with great help from Jim. Every single step was just great and the owner came out to even great us and started giving our 2 kids candy and a toy car to push around the store. We felt so welcome, he also heard me talking about my dress color and suggested a custom tie that would pull in the shade of ivory from me dress and my husband's white dress shirt together. Shortly before leaving, they mentioned they also do alterations on wedding dresses since I had mentioned my dress still needing alterations. Fast forward a week later and I'm getting quoted an amazing quote to have my dress altered, so much stress was relieved! Every visit in to pick up our wedding attire was 100/10 and I highly recommend going in. We absolutely loved the entire experience and can't say enough about everything!

OUTSTANDING service. It was my first time visiting Bossini, and I can see why they have such a…read moreloyal clientele. Anjum was very kind with a welcoming presence. He carried an amazing & unique collection, and his knowledge is extremely vast on each individual item. You can tell he truly cares about the quality & authenticity of his products. I purchased an authentic italian leather, and the relationship didn't end at the door. Anjum texted me 10 minutes later thanking me for stopping by, and we ended up talking for awhile. He was super enthusiastic to answer specific questions I had regarding my purchase. Fast forward a month later, I received a text from Anjum wishing me a merry Christmas. Bossini puts the customer first, more-so than any other establishment I'd walked into. I'll be back.

This is honestly the only place you'll want to get suits from after you visit. I used to feel like…read moresuits wouldn't fit me well, or wouldn't look the way I wanted, but Anjum makes it happen. He's honest and teaches you, so you understand what and why. I've gone back and have gotten 2 different suits from his store on different occasions. The quality of the outfits are next to impossible to find, and Anjum makes sure the suits look and feel as if they were made for you and only you. I wish I had found this place earlier, but I'm glad I now have a go-to spot for my formal wardrobe!

5 stars for customer service - special shoutout to Alex for being super patient with me…read more I originally came into the store to help my friend choose a couple items and because I wanted to buy my bf a sweater. I ended up eyeing a pair of Yeezys I've had my eye on for a while but could never find in my size and also wound up asking about a bunch of Supreme Products. Alex was super kind, helping me eyeball my size in the shoes I've been looking for and was super, super patient with me. I had a couple questions about some Fanny Packs / Hip Bags they were selling and he answered all of them; even when I was getting distracted by other products and the buzz around from the store. He wasn't pushy at all about me buying any products / items and he still answered all of my questions without making me feel like I was wasting his time or anything. I ended up buying the Yeezys and a 49er hoodie. It's customer service like his that's going to keep me as a repeat customer.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

Enjoyed my visit to Nordstrom this afternoon. I hadn't been there in many years. My main reason for…read moregoing was to browse and admire the designer handbags, my current obsession, without buying anything. They have a really nice selection. I was able to see bags and charms from Coach, Tory Burch, Kate Spade, Longchamp, and many more designers. I had admired some of the bags online and enjoyed seeing what they looked like in real life. The biggest surprise was Coach. I burned out on Coach purses over 10 years ago, but found some of their bags to be quite beautiful and well-made. I also saw some Tory Burch bags I really liked, and I'm not usually a fan. One sales associate offered to assist me and then kindly left me alone and let me browse. Spending time at Nordstrom was one of the highlights of my visit to the mall.

I am requesting management review of a checkout experience at this Nordstrom location…read more My partner and I were waiting in line at the register when an employee told us, along with another couple, that there was "no line" and directed us to move to the other side of the register. We complied immediately. After relocating and waiting as instructed, another customer was then allowed to cut ahead of us even though we had already been waiting, twice mind you. When I raised the issue in the moment, stating that we had been waiting first, the situation was not corrected and no adjustment was made to the order of service. The employee pretended to be surprised there was a line when he was the one who kicked us out in the first place. The result was inconsistent queue management that disproportionately affected multiple Asian customers who were waiting in line. Regardless of intent, the handling of the situation created a perception of unfair treatment and favoritism to Caucasian customers and was not addressed when brought to staff attention. I am sharing this feedback in hopes that management can review staff training and ensure consistent handling of checkout lines so customers are not redirected out of order or left waiting unfairly after following instructions.

Chere Sifflet has provided excellent service for us…read more We bought amazing quality shirts, the material includes pima cotton, they do not shrink after washing and do not crumple

Visited TravisMathew Santana Row recently and left pretty disappointed with the in-store…read moreexperience. We walked in and weren't greeted or acknowledged at all, even though Joseph (the manager) was present. When we asked a simple question about a promotion, his response came off as irritated and dismissive, which felt completely unnecessary. It wasn't a complicated ask, just a basic customer question, and the tone made the interaction uncomfortable. The store itself is great and the product speaks for itself, but the service really missed the mark. A little professionalism and basic courtesy would go a long way here.

Sales person today 11/5/24 at 830pm…read more I was shopping around here looking at clothes. My 5 year old special needs son needed to use the restroom which they have in the back. We asked politely to use it and asked for special needs & disability accommodation. The sales person very rudely said it's not for public use. I reiterate my child's special needs and was again rudely denied with even more attitude. Totally cold & unneeded, I was planning on spending some money here until I had this interaction. Rude

Great service and collection! Very good quality apparel. Would shop here again for sure.read more

Such a lovely shopping experience! Areli (I hope I'm spelling her name correctly) was the absolute…read moresweetest! I had a few items I wanted to try on and she also put in extra pieces for me in the fitting room that are similar to my style! I have such a difficult time finding jeans that fit nicely and she was a genie in getting my perfect size without even measuring me and found the cutest trench coat too! Loving how curated it feels shopping here now.

Bought my grad dress here yesterday after being let down by many other stores. The customer service…read moreis amazing and I can't believe I have always brushed this place off in the past. They have a lot of cute styles and the quality of the clothing feels good. The employee attending to me offered to steam my dress for free, which was so kind. She didn't have to go out of her way for me, but she did, and I am so grateful. She turned an awful shopping experience into something great.