We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

If I could give them 10 stars I would. These people are legit!! My car was broken down. Not only…read moredid they come and picked it up from my house while I was at work, they kept it in their shop for weeks until I could figure out if my insurance would cover my damages. They were honest and flexible. They could've made more money off of me but they didnt. I would definitely recommend these people.

Very dissatisfied with this mechanic shop. Took the car in to get it diagnosed and said it was…read morewater pump and timing belt tensioner. Left the car lot and car immediately broke down. Now the problem is the pistons. But they failed to mention that and charged a lil shy of $1,000

Tony does amazing work. We have found our go to mechanic for anything transmission. Showed us all…read morethe things he replaced he was quick, thorough, honest and fair.

Well this was more than a pleasant surprise. Found Tony's on a google search that linked it to…read moreYelp. I had been calling around to find out what a Transmission service would cost for my 1996 Dodge Ram 2500 with only 51K miles on her - the prices I was getting from a local dealership and a few other auto repair shops were about double to what it said it should cost per another google search. Tony was spot on. I had called him up and he gave me a quote over the phone, said he could do it the next morning, so away I went - he said it'd take a few hours and that was about right when I got the call 2.5 hours later that the truck was done. He replaced the fluids in the tranny along with the filter, checked the bands, did an engine oil change gratis with the filter and oil I supplied. He is a man of his word, a good communicator and an absolute pleasure to do business with. So in my departing he relayed his findings and observations, and had a list of a few recommendations of things that should be addressed in the future that they found while working on the truck to keep it in top shape, he was wonderful in the way that he explained everything in detail making it easy to understand. It's a small shop - albeit he specializes in transmission's he does it all. Couldn't be happier with the service, definitely recommend them.

These guys are conman they charged my daughter almost $1200 to replace a sensor $885 for the parts…read more$315 labor Plus tax when I took the car to the dealer they said the part coast is $12 and they wouldn't even charge to install it cause it would only take 8 seconds to clip it in the fuse box and they said any shop that would charge to put in a sensor would be very unprofessional, stay away thinking about taking them to court

if I could give this shop negative stars I absolutely would. I took my car here a few days ago to…read moreget a diagnostic. Worse mistake I've ever made. I've been working on cars for a decade now but have no time to deal with my own since it's been a busy summer. Anyways, took it to jacks, they told me I didnt know what I was doing, lied about the condition I brought the car in and also apparently made it worse by driving it 2miles down the street from where my car was, to their shop. It's outrageous the fact that I know exactly the condition I brought the car in, I drove it just fine to the shop just for a diagnostic. Whoever's in charge should be fired, dishonesty goes a long ways and i wouldn't recommend anyone on this island or out to take their rig for this shop to put their hands on your vehicle. Absolutely sickening at this point. i Wouldn't recommend even if they paid me.

What a rip off! I paid this guy $260 to put a fuel pump in my car and first off, he told me to buy…read morethe wrong one. I didn't know this until afterwards, but the one he recommended was never going to work in my car. It cost me $70 and I double checked with him before I bought it. He recommended an in line fuel pump rated 4-7 psi. My car is rated 80 psi. Anyway, he didn't even get the thing hooked up to power. It is a gravity fed fuel pump and he put it under my hood! Iof course when I discovered all of this, I called this idiot, no answer. Still he won't answer, and I can't find half the bolts or clips he took out of my fuel tank, so he really screwed me. Cooper was his name. Do not mess with this idiot. He is a thief. He outta be in jail

Hired brandon to repair forklift. I gave him 400.00 for ordering parts. He has never shown back up…read moreto work or answer any of the phone calls.

This is an update of my review which I have been putting off for a very long time. I will never…read moretake any of my vehicles to this location again when I pass the word throughout my friends, relatives, neighbors, And other auto mechanics that I work with.

First oil change on the Chevy Traverse, nice, knowledgeable and friendly employees. Very clean…read morecompared to most places. They dealt with my ditsyness in a very polite way! And noticed I was having some contractions! Over all I highly recommend this place! Excellent service.