Our old Ford Ranger suddenly lost its AC. Premier had good ratings and is open 7 days a week! The…read moreowner saw the car on Saturday, demonstrated the cause to me in a few minutes, ordered the part and installed it today, Sunday! That is hard to beat. He seems very honest and explains everything. I asked him about any other issues with our 26 year old truck. He pointed out some problems that should be addressed but none were immediate necessities. I plan to go back and have the work done there. Highly recommend.

i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

My experience with Gateway has been nothing but stellar. I have used them for oil changes rather…read morethan going to my dealership. And what I experienced was NO pressure on needing to change and cabin or air filters every time! I asked about them and they said they didn't need changing. The dealership pressured me EVERY time to get new filters. Last visit was for a Cooling system fluid flush and they changed the filters then, all at a reasonable cost and time frame. Avonly at the front counter is personable and friendly. On one occasion where I chose to wait for my car I watched her help customers and take calls. In one instance a caller wanted some sunroof help. She explained that they didn't service sunroofs. She referred them to another place that does and told them if they couldn't find help there they would take a look at it as a courtesy to see if they could help. Another example of their excellent customer service was after I had paid I happen to mention the spoiler on my Sante Fe hatch was loose and a nut had come off that secured it. She and another technician came out and in less than 10 minutes had it properly back on and checked all fittings to make sure it was safe. (no charge) I miss this kind of hometown service. I will patronize them and share my experience with others looking for the same awesome treatment.

I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

They went above and beyond to fix my truck after a serious issue with our transmission caused it to…read moreneed to be replaced. They got us back on the road ahead of schedule and gave a bunch of great advice. We thank you and will be back in the future when other needs arise!

My truck was making strange noises and vibrations and the Skagit Transmission crew quickly…read morediagnosed that a U-joint was failing and they quickly fixed the problem for a reasonable price. Skagit Transmission is a very busy shop and they still had time to care about an unscheduled job. I was very impressed with their professionalism and diligent service.

We had taken our Dodge truck in; when we got it back, we noticed much later there was an issue with…read moreit. It's seldom driven, so that's why we noticed it so late. They had us bro g it back in and took care of the issue. They stand behind their work, which is hard to find these days. Highly recommend them.

Worst ever , got my truck home and next day puddle of tranny fluid on the garage floor !…read more Owner of shop is a lier , told me more than one lie ! First one was he said my truck took 10 gallons of fluid ! Second one it would take two hours to do the work ! 4 1/2 hours later I got the keys to my truck . I give this shop a -5 rating ! I would not recommend this place to anyone.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

Very nice people very accommodating and honest definitely will be going back if any other issues…read morearise with my car in the future!

One of the only shops I will trust. Some shops my be cheaper or more expensive but if you want it…read moredone right, this is the place to take your vehicle. Nick did an amazing job installing a new turbo, up-pipe and downpipe in my 2006 GMC Sierra diesel truck. She runs like new and have the power back that I need. Also a big shout out to Ken for being great through the whole process ! You kept me informed on the progress of my truck and helped me through the whole progress. A++ for customer service, professionalism and workmanship.

I've known Joe for Close to 10 years is a very good man he stands behind his word in his work can't…read morego wrong taking your vehicle to a better transmission

Great service and always on time. I do my regular services. Brought it in for water pump and they…read morefound it was just the thermostat bad. Saved me money.

I needed all four tiers changed but I was on a budget. I was given all 4 tiers brand new at really…read moregood price and the service was 11/10 I will always recommend and continue to keep come for all my tire on both my car .

Been coming to this place for years now. I always try to buy from here before I buy new! I've also…read morebought a couple of new tires for our company's work trucks through the company and it's always a fast turn around.