We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

I have never come across another Auto repair shop that was as honest as this one. We have had 2 of…read moreour vehicles with major issue's in this shop and both times they have been straight shooters. They also have gone to bat with the insurance companies for us. Eric and RJ are a relief to work with. We strongly suggest using Premier Auto Repair.

My husband was on a road trip in his Chevy Volt and had a problem where his car engine failed to…read morestart. He would not have been able to get home on battery alone. He found Premier Auto in Mt Vernon and they were open early on a Saturday morning. Azeem, the owner, was there and was able to diagnose his car and get him back on the road.

We had taken our Dodge truck in; when we got it back, we noticed much later there was an issue with…read moreit. It's seldom driven, so that's why we noticed it so late. They had us bro g it back in and took care of the issue. They stand behind their work, which is hard to find these days. Highly recommend them.

Worst ever , got my truck home and next day puddle of tranny fluid on the garage floor !…read more Owner of shop is a lier , told me more than one lie ! First one was he said my truck took 10 gallons of fluid ! Second one it would take two hours to do the work ! 4 1/2 hours later I got the keys to my truck . I give this shop a -5 rating ! I would not recommend this place to anyone.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

I've known Joe for Close to 10 years is a very good man he stands behind his word in his work can't…read morego wrong taking your vehicle to a better transmission

Great service and always on time. I do my regular services. Brought it in for water pump and they…read morefound it was just the thermostat bad. Saved me money.

My experience with Gateway has been nothing but stellar. I have used them for oil changes rather…read morethan going to my dealership. And what I experienced was NO pressure on needing to change and cabin or air filters every time! I asked about them and they said they didn't need changing. The dealership pressured me EVERY time to get new filters. Last visit was for a Cooling system fluid flush and they changed the filters then, all at a reasonable cost and time frame. Avonly at the front counter is personable and friendly. On one occasion where I chose to wait for my car I watched her help customers and take calls. In one instance a caller wanted some sunroof help. She explained that they didn't service sunroofs. She referred them to another place that does and told them if they couldn't find help there they would take a look at it as a courtesy to see if they could help. Another example of their excellent customer service was after I had paid I happen to mention the spoiler on my Sante Fe hatch was loose and a nut had come off that secured it. She and another technician came out and in less than 10 minutes had it properly back on and checked all fittings to make sure it was safe. (no charge) I miss this kind of hometown service. I will patronize them and share my experience with others looking for the same awesome treatment.

I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

Tony does amazing work. We have found our go to mechanic for anything transmission. Showed us all…read morethe things he replaced he was quick, thorough, honest and fair.

Well this was more than a pleasant surprise. Found Tony's on a google search that linked it to…read moreYelp. I had been calling around to find out what a Transmission service would cost for my 1996 Dodge Ram 2500 with only 51K miles on her - the prices I was getting from a local dealership and a few other auto repair shops were about double to what it said it should cost per another google search. Tony was spot on. I had called him up and he gave me a quote over the phone, said he could do it the next morning, so away I went - he said it'd take a few hours and that was about right when I got the call 2.5 hours later that the truck was done. He replaced the fluids in the tranny along with the filter, checked the bands, did an engine oil change gratis with the filter and oil I supplied. He is a man of his word, a good communicator and an absolute pleasure to do business with. So in my departing he relayed his findings and observations, and had a list of a few recommendations of things that should be addressed in the future that they found while working on the truck to keep it in top shape, he was wonderful in the way that he explained everything in detail making it easy to understand. It's a small shop - albeit he specializes in transmission's he does it all. Couldn't be happier with the service, definitely recommend them.

Very nice people very accommodating and honest definitely will be going back if any other issues…read morearise with my car in the future!

One of the only shops I will trust. Some shops my be cheaper or more expensive but if you want it…read moredone right, this is the place to take your vehicle. Nick did an amazing job installing a new turbo, up-pipe and downpipe in my 2006 GMC Sierra diesel truck. She runs like new and have the power back that I need. Also a big shout out to Ken for being great through the whole process ! You kept me informed on the progress of my truck and helped me through the whole progress. A++ for customer service, professionalism and workmanship.

Tony and his team delivered an exceptional experience from start to finish. My wife and I had our…read moreson take our 2012 Chevy Tahoe in for a diagnostic, and we were incredibly impressed with the level of care and professionalism they showed. They took the time to thoroughly explain the issues to our son, providing clear, detailed insights and a very fair estimate for the work needed. What stood out most was their honesty and integrity--there was absolutely no pressure to move forward with repairs. Instead, they focused on educating him and offering the best professional recommendations. Going above and beyond, Tony and his team even covered the cost of the diagnostic to support our son. When we called to insist on paying, Tony kindly declined, emphasizing that our son's safety and the reliability of the vehicle mattered more than anything else. In a world where that kind of compassion can be rare, this experience truly meant a lot to our family. Not only did they help us understand our vehicle better, but they also taught our son a valuable life lesson about integrity and kindness. We wholeheartedly recommend Tony and his team for any vehicle needs. If you're in Sedro-Woolley, Skagit Valley, or the surrounding areas, this is a local business you can trust--they genuinely care about their customers.

I took my truck in for intermittent stalling and rough idle issues and paid $240 for diagnostics,…read morebut left with no actual diagnosis or path forward. The main recommendation I received was a PCM recalibration recall related to random downshifting into 1st gear, which is completely unrelated to my stalling issue. They also told me to reinstall the OEM throttle body and intake, even though the problems originally started while the truck still had the factory parts installed. I only installed quality OEM+ aftermarket parts afterward while attempting to troubleshoot the issue myself. To make matters worse, they recommended a rear differential fluid service and used the attached fluid sample as justification, despite me having personally changed the fluid only ~2,000 miles earlier. When I mentioned that, I was told the truck may just be a "lemon" because it already had multiple issues. Overall, I left feeling like they were more interested in upselling services than actually diagnosing the problem.