The employee (with premature, striking white hair) has a winning smile that is sincere. She was a…read morefab Greeter they day we came. Christopher and Brandon in shoes are most informed and helpful. TY guys! You will find quality products in REI. Thank you! PBH - former Head Pro/GM of Pebble Beach MCH - former Host/Floor Mgr. for Clint Eastwood

Holy moley they are pushy…read more Fist off, REI is far more expensive than they used to be. Even their house brand has pretty steep prices. I might have missed when they shifted into that market. I remember buying a workwear jacket from them 5 years ago for the same price as a standard pair of pants now. This particular location is pushy AF. I had to tell 80 employees that I don't need help, and one of them (in the shoe department) would literally not leave me alone. Do you need help? No. Okay well just to let you know... Thank you, I don't want help. Okay but just...darn tough has a warranty... Please...I don't want help or conversation. Okay but.... Until I literally said, "damn dude, leave me alone!" And had to walk away from him. Cannot take no for an answer. That's not being helpful, that's being a nuisance.

The service by the woman with Lynn M on her nametag was awful. So rude to customers and I just…read moredon't understand why. I really try to give people the benefit of the doubt, who knows what is going on in their personal lives. This was beyond, please help her with some service training.

We love this store. Prices shown, yes it's a bit disorganized at times. It's Xmas season and ski…read moreseason. However the staff is patient and kind. Great selection on name brand items.

Great business setting in a small and compact location packed full of everything an angler needs…read morefor fly fishing. Staff were helpful and friendly. Norm is one of their professional guides with his own channel on YouTube! Check out his guide input on N. New Mexico waters. https://youtube.com/c/NMaktimaFlyFishing

I don't know what's going on here?I I walked in after knocking on the window and walking around the…read morebuilding at 9:35 on 7/23/2026 to find an angry owner who said he was on the "shitter"!!! the he opened the door, I apologized for the awkward situation and proceeded to tell him I wanted to go fish the Pecos river and got the response of I should have fucking been there 2 hours ago! WOW! I told him while I was taken aback at his demeanor that I needed to rent some boots because I misplaced mine since I haven't been out to the river for a bit because of a heavy work schedule, his reply was I don't rent! only to glued trip guests! This guys Tone I found out later to be the owner Jarrett is out of bounds when talking to clients!! This man is straight RUDE AS HELL! and seems to be in some type of grumpy state of mind that makes one unable to communicate in a viable manner to do business,How in the world does this store stay open with a jerk owner like this chasing clients away?? I see these reviews on Yelp and seem to wonder....were they paid for? I WARN EVERYONE TO STAY AWAY FROM THIS GUY! He is aggressive in tone and disgusting to try to do business with! why would I give money to a business that treats you so bad? I ended up leaving and went to The REEL LIFE at devagas mall and spent my 250.00 on gear there and was treated like a king. I also heard fro them that they get a lot of complaints about High Desert angler there and how rude they are treated. Thank you so much for a great day on the river thanks to The REEL LIFE at devagas mall and I will never ever set foot in High desert angler again! STAY AWAY UNLESS YOU FEEL LIKE BEING TREATED BADLY. F WORD was used by him 5 times to a customer who just wanted to do business in one visit before I left.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

I always enjoy going there for the professional service and technicians. They really took great…read morecare of my bikes. They even assembled my Retrospec bike that was bought online. Very reasonable repair prices

Staff were professional, knowledgeable and very helpful. I took in two bikes that were flat and…read morethey discussed options as far as what would be good tires for the terrain where my kids ride. The bikes were done same day which was nice because I came from out of town.

Great fun snowboarding at Ski Santa Fe! Lots of runs and it was snowing too when we were there…read more It was quite crowded during the holidays though, so lift wait times were long.

I had never been to Ski Santa Fe before but enrolled my child in the Adaptive Sports Program for…read moresnowboarding here. Everything was fantastic. Each week they had a rental ready for him, ASP has their own little check in spot, and the lessons were fantastic. Considering how little snow we got this season they managed to have a great season and make snow.

Great experience with Tyler and Robert taking my family of 4 fly fishing for the first time…read more Positive and patient teachers - learned a lot and spent a beautiful day on the Pecos. The shop itself was great as well - got us a trip organized last minute including getting us set up with gear. Hope to be back soon - highly recommend.

Rarely do you find a store with such passionate people as The Real Life. Ivan is a master in…read moreteaching you, either a beginner or an expert, how to love this sport. The knowledge they have on where to catch fish is amazing. They know the exciting waters and fish of New Mexico. I have caught the bug (and already many fish) thanks to Ivan and his expert Guides.