Visited Santa Fe, NM and wandered into this store. The staff was friendly and helpful. The store…read morewas clean and well taken care of. Left with some shoes that I love and a hat..

Kind customer service and a wide selection of comfortable shoes. I've been shopping here for…read moredecades!

I've never considered myself a "shoe person" or someone that's about fashion or shopper, as such…read more That said, I like wearing outfits, feeling put together and not looking like everyone else. On my first trip to Santa Fe, arrived to our hotel on The Plaza after most everything had closed, which happens on roadtrips. So, we got some wine, walked around the empty streets and did some window shopping. When I saw these sandals with big bows on the toes, we had our first place on our list to explore the following day. And, that began a love affair. I now have at least one pair of shoes from here for every visit I've made back to Santa Fe, sometimes two. It's a small store, as with most boutiques. The prices aren't cheap but neither is the quality of their selection. I guess, now, I'm a shoe person... as far as the service that's been mentioned in other reviews, I've never had a problem and enjoyed a couple laughs with them on every visit. I strongly recommend signing up for their program. They're great with outreach on sales and new collections via text; plus, the points have no expiration.

This shop has really great, very wearable and attractive shoes. But I'm writing the review because…read moreI had outstanding service from Maggie who was helpful and kind. She is very knowledgeable and was so patient with my indecision.

Boutique experience at its finest topped off with smooth Tequila shopping for quality USA…read more handmade boots here in Santa Fe from California the last 25 years. Still look beautiful and are comfortable. Many options of skins and heights to select the perfect boot benefiting my travels and lifestyle.

I wish I could give this place zero stars. They have gone completely downhill. TL;DR: spent about…read more1500 on a pair of boots, tried to send them in to be resoled after a year, were told they were 'dead' and unable to be resoled (would have been first resole of the boot, and then they tried to upsell us on the tackiest boots I've ever seen in the email telling us their 1500$ 1yr old original soled boots could not be serviced - because of their own subpar original "craftsmanship." Thirteen years ago, my husband and I flew out to Santa Fe with one of our goals being getting him a custom pair of boots from Back at the Ranch. We had a delightful experience with Ann and a lovely pair of boots arrived by mail several weeks later. He wore them nonstop for a decade, taking care to regularly get them resoled by expert cobblers. After ten years, they were done. So we flew back out to Santa Fe and went back to Ann after breakfast at Pasqual's because we're no fools. We had a nice experience designing the boots and fitting my husband. The price was higher, but what can you do? Many weeks later, the boots arrived at our home in Virginia. They were a travesty. The craftsmanship was a crime and the fit was ... well, he literally couldn't get his foot back in one of the boots. The boots were also two drastically different sizes - visible to the eye out of the box. I reached out to Ann and, long story slightly shorter, they tried to adjust the boots twice and eventually had to remake them. The whole process took months upon months. A year later, the boots needed be resoled so we sent in pictures and asked to start the process. Direct quote: "unfortunately we cannot re-sole those for you as the leather around the foot is so soft and worn it would rip at this point." One year. 1500$ custom boots. We expected better from a) our previous experience, b) the craftsmanship BATR builds its brand on, and c) a 1500 pair of boots after one measly year. Guess we're going to Austin this time.

My husband telephoned Boots & Boogie this week. Before he could get to the point that he wants to…read moreorder custom made boots, the owner hung up on him. At my urging, he called back and left a message that he's interested in ordering a pair of cowboy boots. This is 4 days later...no return call. This unbusinesslike behavior can only mean that the owner is much too busy for a new customer and not well-mannered enough to return a cold call and say he's not able to take on new work at this time. We found another, highly qualified boot maker in Sebastapol, California who DID promptly return our call and we are naturally choosing him for our business.

Santa Fe charm is still alive! In this tiny boot boutique!…read more A bit off the beaten path around the plaza. I was treated to a unique personalized experience from Roy, the very charming and knowledgeable owner, sized and fit me into my first pair of one of a kind quality western boots. Being a New York City boy who now lives in Los Angels I never imagined myself in boots like this but the whole experience at Boots & Boogie opened me up to a new Style and attitude. In the world of dehumanized by E-commerce it was refreshing to have an authentic exchange with a person who is passionate about their craft. Highly recommended. Treat yourself

The selection of boots was outstanding! Kat was incredibly helpful, she was very patient with our…read more"hard to fit" son.

Wonderful location and very friendly staff (just as their downtown Denver colleagues were…read morerecently). As for their products, you already know you can't go wrong. Lucchese, thank you for exemplifying the highest standard in boots since 1883.

Wow, just an astonishingly good curated fashion collection that I loved, loved, loved.....perfect…read morecombination of urban and cosmopolitan, a very hard thing to pull off, and consistently, storewide. I bought some great stuff and will be back.

Guys, we really wanted to shop with you but you were closed. We drove up from ABQ To visit your…read morestore specifically to look at your selvedge denim. Quite disappointing to drive an hour, and arrive to see your business, which was indicated as "open" online, to be closed. We may or may not be back since the hours can't necessarily be trusted.

I got a few really cute pairs of pants here. They have a great selection of really cute clothes and…read moreaccessories.

Three stars for the lovely selection of pieces and brands they carry. However, no one working there…read morethat day spoke to me the entire time I was browsing in the shop (I finally asked if I could try some things on!). The staff women seemed to be swooning over one customer who said she held a position of status in the medical field. I felt that I didn't command the same respect or attention somehow (they'd be surprised to learn what I do in the world..) and felt rather dismissed. This place, at least on this day, seemed to have that snooty "size you up" upon entry feeling to it. I did find one article I loved and so purchased it- but was quite relieved to get out of there and back onto the sunny street!

Great customer service. Prime location for downtown Santa Fe. Derrick was awesome. Super excited to…read moresee the rebranding! Great selection of hats & jewelry. Could use a larger women's belt section. Some of the jewelry is a bit over priced considering the sliver felt way too light and bendable.

I bought a $2055. 14K yellow gold Australian opal ring late June 2024. Six weeks later most of the…read moreopals has fallen off! Even worse, i have tried contacting the store by phone NUMEROUS times with NO call backs. I've emailed them and received NO reply. Needless to say, I'm very unhappy with the customer service! Posted this 8/23/24 Follow up: I FINALLY reached a real person who told me to "just send the ring back and they would repair it". $60. later, the ring is on it's way to Santa Fe. SIX WEEKS later the ring is FINALLY repaired and returned. That was just TWO WEEKS ago and now the stones have begun FALLING OUT AGAIN! The customer service and quality of the jewelry there is HORRIBLE!