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    Parts Unknown

    4.7 (10 reviews)
    Closed 10:00 am - 6:00 pm

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    3 years ago

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    3 years ago

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    4 years ago

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    12 years ago

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    5 years ago

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    11 years ago

    Got a call ten minutes later from Debbie. She said she'd make good on the exchange. Thanks Debbie

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    9 years ago

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    Back At the Ranch

    Back At the Ranch

    (21 reviews)

    $$$$

    Boutique experience at its finest topped off with smooth Tequila shopping for quality USA…read more handmade boots here in Santa Fe from California the last 25 years. Still look beautiful and are comfortable. Many options of skins and heights to select the perfect boot benefiting my travels and lifestyle.

    I wish I could give this place zero stars. They have gone completely downhill. TL;DR: spent about…read more1500 on a pair of boots, tried to send them in to be resoled after a year, were told they were 'dead' and unable to be resoled (would have been first resole of the boot, and then they tried to upsell us on the tackiest boots I've ever seen in the email telling us their 1500$ 1yr old original soled boots could not be serviced - because of their own subpar original "craftsmanship." Thirteen years ago, my husband and I flew out to Santa Fe with one of our goals being getting him a custom pair of boots from Back at the Ranch. We had a delightful experience with Ann and a lovely pair of boots arrived by mail several weeks later. He wore them nonstop for a decade, taking care to regularly get them resoled by expert cobblers. After ten years, they were done. So we flew back out to Santa Fe and went back to Ann after breakfast at Pasqual's because we're no fools. We had a nice experience designing the boots and fitting my husband. The price was higher, but what can you do? Many weeks later, the boots arrived at our home in Virginia. They were a travesty. The craftsmanship was a crime and the fit was ... well, he literally couldn't get his foot back in one of the boots. The boots were also two drastically different sizes - visible to the eye out of the box. I reached out to Ann and, long story slightly shorter, they tried to adjust the boots twice and eventually had to remake them. The whole process took months upon months. A year later, the boots needed be resoled so we sent in pictures and asked to start the process. Direct quote: "unfortunately we cannot re-sole those for you as the leather around the foot is so soft and worn it would rip at this point." One year. 1500$ custom boots. We expected better from a) our previous experience, b) the craftsmanship BATR builds its brand on, and c) a 1500 pair of boots after one measly year. Guess we're going to Austin this time.

    Parts Unknown - shoes - Updated May 2026

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