Wonderful location and very friendly staff (just as their downtown Denver colleagues were recently). As for their products, you already know you can't go wrong. Lucchese, thank you for exemplifying the highest standard in boots since 1883. read more

I had an absolutely lovely experience at this store. Helped by Anya and Kelly, I learned things about my feet that I had never known before, and I'm in my 60's. Apparently, I have complicated feet! Armed with this information, they brought me a variety of boots to try on. I wanted something sort of fancy and embellished. They brought me a very simple boot, a style I had never tried before in any boot, and when I put them on I didn't want to take them off. I'll wear these boots for years. The kindness and hospitality shown by Anya, Kelly and the Lucchese staff on a busy day was exceptional. Thank you! read more

This is for my mother and step father who had a great experience at this store and asked me to write a review for them: Regarding  the exemplary customer service at the Lucchese store in Santa Fe NM. I would like to commend and thank the entire staff at the Lucchese Bootmaker store in Santa Fe, New Mexico for their superior customer service, knowledge and patience when I was there a couple weeks ago. I was thinking  about buying a pair of cowboy boots, and after trying on so many styles and sizes that would be comfortable to my feet since I suffered horrific burns on both of them in the past. I would like to make a special shout out to salesman Eric Lomahaptewa who had amazing patirnce and the product knowledge to go with it. He answered all of my questions and concerns and let me try on so many boots without any pressure to buy whatsoever. After 1 hour of trying on so many boots we finally found a pair that worked perfectly for me. I can't thank Eric enough and if anyone of you are ever in Santa Fe NM and looking for excellent quality boots stop by the Lucchese store, they have a huge array of clothing, shirts belts, hats and a boot empire that will WOW you. Please ask for Eric, and if he's not there no worries,  the whole staff are super helpful and very friendly. Respectfully, Peggy and Wally read more

WOW!! Let's talk about CUSTOMER SERVICE!! This Place is the BEST!! ANGIE and TAYLOR ROCK!!! They go above and beyond to make you happy and feel comfortable with your purchase! I am from Southern California and we could really use a LUCCHESE location closer, but until then all my boots will be purchase in SANTE FE NM!!! :-) THANK YOU ANGIE AND TAYLOR!!!! C Margott:-) read more

Legendary Texas craftsmanship, classic cowboy style, and killer customer service. We felt so welcome and taken care of while our dude Eric helped me find the perfect boots. Besides the amazing selection of boots and hats, they've got tons of apparel. You get what you pay for, so treat yourself to the best boots on the planet. read more

If you're headed to the Lucchese store in Santa Fe, New Mexico - make sure you connect with Dustin Houle--he is outstanding. Thanks to his expert guidance and in-depth knowledge of Lucchese boots, I found the perfect pair of cowboy boots. Not just a great fit, but exactly the style and craftsmanship I was looking for. Dustin made the experience enjoyable and effortless. He listened closely, offered thoughtful recommendations, and never made the process feel rushed or salesy. His passion for the brand really shines through, and it made the entire experience feel personal and elevated. Lucchese is known for quality--and Dustin absolutely lives up to that standard in the way he treats his customers. I walked out with the perfect boots and a great story to go with them. Highly recommend asking for him when you visit! read more

Fantastic store chocked full of Lucchese boots and leather goods. I saw some zipper roper boots I loved that were just 1/2 size too large reminiscent of Fry's I had back in 1973. Highly recommend coming to this store when your in Santa Fe. Loved it. read more

Lucchese - Shoe Stores Near Me - Santa Fe, New Mexico

To me, Lucchese is the Mecca of boots! Sevice here was super efficient, but selection in sizes was very limited. Out of hundreds of pairs of boots, there was literally one pair - a display - that fit me. Disappointing. Nova searched and searched their stock, but just nothing in my size. I ended up buying a unique pair of driving moccasins instead. I was offered and accepted sparkling water during my visit. Would definitely recommend visiting here, but only if you are not in a rush. read more

Lucchese - Boot display - Shoe Stores Near Me - Santa Fe, New Mexico

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While visiting Santa Fe, I broke out my Lucchese boots and was happy to find a store right across from the Santa Fe Plaza. I walked in and was greeted by Molly who greeted me with a big smile. I asked if they could help me with my boots, as they needed some TLC and she gladly said yes. I picked them up the next day and they looked brand new. Big thanks to Molly, who took care of me and my Lucchese alligator boots. read more

Lucchese - Shoe Stores Near Me - Santa Fe, New Mexico

This afternoon my husband and I had an incredible experience while shopping at the Santa Fe store. My husband, Jon, was considering the acquisition of a pair of Lucchese roper boots. (He was really just looking.). We were approached by a young man named Ryan. From the moment he greeted us with the most respect and the biggest smile you have ever seen, we were engaged. we learned that Ryan had grduated from high school just one year before, and worked here several days a week. The rest of the week he worked on the family ranch that has been in the family for several generations. Long story a bit shorter, this was one of the most enjoyable experiences we have had since coming to Santa Fe. Boot after boot, looking for the right size, Jon finally found a pair that he had to have. With each change of style or size, Ryan smiled, laughed, talked to me, and was incredibly helpful. Im a senior citizen and what I was so impressed with, was throughout the process, Ryan said "Yes sir, no sir." Always showing the greatest respect, simply because we are senior citizens. The young women who were in the store were wonderful. They all seemed grateful for our business. Do yourself a favor. Head on over to Lucchese just to experience what it means to be an appreciated customer. read more

Bought a pair of beautiful boots that will become a family heirloom. Wonderful customer service (Ryan helped me)!

Great experience selecting books working with Angie! Inventory was excellent, product well made.

After spending close to $3k at this location, I may be done with Lucchese forever. I oriniginally purchased the pictured attache bag for a little over $500. This location charged my card multiple times for the purchase, which whatever, stuff happens. But the amount of hoops I had to jump through to get them to refund the inaccurate charges was completely unacceptable. This hassle was unnecessarily exacerbated by a manager repeatedly stating, "I don't have to do this". What!?! You don't have to refund these fraudulent charges? Uhhmmm, I'm pretty sure that's EXACTLY what you have to do. Eventually got that sorted out, and taking Lucchese's reputation into consideration, I chalked it up to a fluke. Around a month later I decided it was time for new boots and a belt, and again I returned to Lucchese. What a fiasco. Dude didn't know how to fit a boot properly at all, and continued to push incentivised inventory rather than bringing me what I was asking for. Still, I managed to walk out with a new pair of Nopales as well as an ostrich belt. I noticed mere days into wearing the belt that the top edge was receiving wear each time I put it on from a rough edge inside the buckle. I had to file it down to save the belt. This is unacceptable quality control on a $350 belt. Fast forward a couple of months and I'm walking through the Plaza when the attache bag abruptly falls from my shoulder. The D ring where the bandolier strap attached to the bag had simply fallen apart. It was clearly just glued in. Again, just shoddy craftsmanship at master craftsman price levels. Zero quality control. When I returned to the Santa Fe store with the bag I had purchased there mere months ago, an associate retrieved Angelee a manager, to speak with me. From jump it's all shrugging shoulders and sort of an almost half smile "so you figured out our stuff is actually junk eh?" vibe. I was told there was no warranty on bags and that the "master" bootmakers at Lucchese cannot repair it. Our boots she says, our boots have a one year warranty, so if it were a pair of boots... LMFAO! That's right folks, at Lucchese your $2500 boots are good for a whole year ONE YEAR Then I heard a familiar phrase... "you know I don't have to do this, but" Of course!! It's the same manager that acted like she was doing me a huge favor to return my money when they charged me multiple times for THIS VERY BAG! I told her obviously that's true, you don't have to do anything. You didn't have to get out of bed this morning, but here we are. In this instance I suppose it's a matter of reputation. She proceeded to set us up with a store credit, which was then transferred to an outlet in El Paso which still had the bag in stock. The outlet mailed me replacement bag which I received today. To my eye and touch this is clearly a bag that wound up in an outlet for being lower quality. No glaring flaws, but after carrying the same style bag for a few months the degraded quality is apparent. Much of the trim is lower quality stiffer leather than my original, much of the stitching is not as smooth, and the same D ring that failed on my original looks to be just as sloppily glued in on this bag. It almost certainly will not last any longer than the original. I may try ordering direct in the future, but much of what I've experienced are quality control issues which start at the top. After experiencing that, am I really going to shell out for another $2k pair of boots knowing they're only good for a year?? This stuff is too expensive to be so cheap and there are too many other places in Santa Fe offering ACTUAL master crafted goods, why would you spend money on these headaches? As for the Santa Fe location specifically? They need a full staff turnover and the replacements need to be trained. So long as Angelee is there they, "don't have to" help you with anything apparently. read more

Lucchese - Attache bag - Shoe Stores Near Me - Santa Fe, New Mexico

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Amazing service and beautiful wear. My partner and I felt well taken care of and we had a wonderful experience with the fitting and selection. read more

Eric was an amazing salesperson. He was very knowledgeable about Luchesse as well as the Santa Fe area. What a fun experience!!!

Great service and a great staff as always! The first place that I visit after checking into my hotel is lucchese boot makers on the square in Santa Fe NM. The staff helps me try on as many pairs of boots as my heart desires. My visit today included James, Quincy and Ange. I had the best time ever and am having two pairs shipped to my residence as there is no room in my luggage for boots. I will always stop back in upon return. Sincerely, Robin read more

I visited this location this past weekend (May 2024) and was helped by Angie. She spent time helping me measuring my feet and was able to find the right pair of boots for me. She found the pair of boots after I already left town and overnighted them to me in Texas. I highly recommend this location and working with Angie! read more

Angie is so helpful! I would definitely go out of my way to shop there again even though I have a Lucchese in my home town. read more

Lucchese - Shoe Stores Near Me - Santa Fe, New Mexico

Four reviews. Now five. Why is this. I do not understand. I also don't quite understand why you all are not wearing these fine skins on your feet. This world is upside down. The election is being stolen and your television is lying to you in a way different than I've ever seen before ... Oh. Sorry. My bad. Sarah said she was new to this store and she was rocking her old Lucchese's like the rock star that she was. She took me on a tour of the entire wall of skins each and every one and wouldn't stop until seriously I'm thinking like almost a half hour rabbit passed out waiting. The ratio of lovely helpful sincere floor people to prospective purchasers was such that personal attention like this was made possible and sure as I'm sitting here with my feet all covered in Caiman I don't recall being kept company like that in a store in a very long time if ever. Thank you Sarah. I told her I had to go to the bar for an hour to do what I needed to do in order to make a transaction like this actually take place and two glasses later there I was and we did what we needed to do and life once again was as perfect as it had ever been. Useful Tip courtesy of Sarah - if your home state has no brick and mortar store let them ship your boots for as the shipping is but a fraction of what the sales tax would be. You may be able to save a little if you poke around on line because you trade the luxury of feeling the skin before it arrives in your mailbox but a) who would do this and b) there would be no Sarah and c) that's just silly. Thank you again, each and everybody in the store. I will without a doubt be back in a few years of ramen and peanut butter sandwiches because that's a small trade to make for your company and your craft. read more

Lucchese - Oh yes I did. - Shoe Stores Near Me - Santa Fe, New Mexico

Fabulous product! Tremendous service! Ask for Rudy! They delivered on the perfect boot with short notice. I'm so grateful. read more

My husband and I just came back from a trip to Santa Fe. The exceptional people we met in our travels made this a truly memorable experience. One of them was Rudy Smedley at Lucchese Bootmaker. He was professional and knew his merchandise extremely well. But more importantly, he made us feel welcomed and important. My husband uses a wheelchair since his stroke. Rudy helped me push the chair into the try on room. When I noticed my husband had cut himself earlier in the day, Rudy administered excellent first aid. In short, he treated us like family. We were proud to have our photo taken with him. Sent from my iPhone read more

You gotta go meet Rudy, "head cowboy" at Lucchese Santa Fe. Bought my first pair of L boots today, which is fabulous, but the buying experience and sharing life experiences with Rudy made it memorable. He's got you covered on the purchase, and afterwards. Scott read more

The sales gal, Mary is rude. I would avoid this store just because of dealing with her on too many occasions. None of them good. She should not be working with the public. read more

Great selection. Happy, friendly staff. Was immediately shown the type of loafer I was looking for, an exotic skin loafer. Ended up buying the Alligator loafer. High quality footwear that will last a lifetime. I get the same high quality customer service here at the Santa Fe location, that I do at other Lucchese stores in Texas. When I come in to buy a $1,000 pair of shoes, I want good customer service. And I was not disappointed with the customer service experience of staff at this location. The young sales woman chatted with me about my day, and shined up my new shoes as I tried the different sizes. Unfortunately, this store forces even the high end clients to wear a face mask... I am not used to this. But needed shoes regardless. read more

I bought a pair of boots at the shop on the plaza and the selection and service were flawless. Elle helped me with the boots and I was very pleased. After wearing them, a fold on one was hitting a spot on my ankle. It was more bothersome than a typical break-in. I returned to the shop and Angelee kept them over night and stretched one in that spot. It helped a lot. Everyone I met there was so pleasant and helpful. My experience was one of the best I've encountered, particularly in a boot shop. Top quality paired with superior service makes for happy customers which I certainly am. I intend to return every time I'm looking for an excellent shopping experience! read more

Went to Santa Fe for the Fiesta Fine Arts and was delighted to find a Lucchese store on the Plaza. Found the boots I have been wanting for forever, got the correct old-fashioned fit for them (as it should be) and had the best possible time - all thanks to Rudy Smedley. My SO also wanted a pair of boots; Rudy was exceedingly helpful and patient, as he has never worn a pair of boots before and has large, wide and hard to fit feet. We learned a great deal about boots from Rudy...and are anxiously waiting for the pair we ordered. This whole process took up a great deal of Rudy's morning and he was determined that we get what we needed - and we did. This would not have happened without him and I am so grateful. I would give more stars if I could for his excellent and caring customer service. We got WAY more than boots on our Saturday in Santa Fe, and will continue to revisit the store thanks to Rudy's kindness making this an amazing experience for the both of us. THANK YOU!!! read more

Went into the store to purchase boots. We totally ignored. I guy working finished with his customer and went stomping across the floor looking at his phone and never acknowledged me standing there hot 15 mins. I left and went back the next day. I really wanted the boots. Same guy, offered to get the boots I wanted. Handed them to me and walked away. Never helped with the fit or offered a different boot to try. So I left again. If you want boots in Santa Fe, go to Back at the Ranch. read more

I was happily greeted by Rudy Smedley. He was patient and in no hurry for me to make my selection. He was not only helpful, but kind, and entertaining. Sharing stories like we were old friends. The other gal in the store was great too, her last name is Trujillo. I could tell it was a fun place to work. The employees care about one another. I was recently introduced to Lucchese boots, although an expensive habit your image and feet will be thank you. I had fun buying these boots, and I was encouraged to jump in a puddle wearing my new Lucchese work boots on the way out. Go in and have a party buying a new pair of boots with Rudy...Lucchese are the best, the styles are the best and can last a lifetime. read more

Even though this tony boot store on the Santa Fe Plaza is best known for their exquisite selection of exotic leather shoes and boots, there are also a great selection of beautiful men's shirts, coats, belts and accessories. It might have been our good fortune or good timing but we were able to find a number of very stylish Robert Graham shirts on sale for 40% off (very reasonably prices). I was pleased that the sales associates are very nice and no pressure what so ever. Who knows, maybe next time we'll save up and go for the boots as well! read more

This was the best experience buying my first pair of real cowboy boots. Emily was helpful, knowledgeable, patient and very professional.

Went to the Santa Fe Lucchese Store a few days ago to look at some new roper-style boots. I looked at a lot of boots on Lucchese's great web page but at some point it becomes a bit overwhelming given all the different styles, boot shapes, colors, etc. Add to that is the fact that I've never worn 'cowboy boots' before. I kind of knew what I 'thought' would look good on me, but a trip to the store is well worth your while. Enter Lucchese Sales Associate Charlie T., who is just incredible. Charlie is super knowledgeable regarding the entire Lucchese line. She listened when I told her what type of style I like, what type of event I would wear the boots, etc. We talked for about 15 minutes, she sincerely welcomed my thoughts about boots that I was considering, and she provided a detailed explanation of the characteristics of each. Then, based on our discussion, she also provided some additional recommendations. Oh, and as we had our discussion she let me see and feel each style of boot so I could make some initial judgements (they have an amazing inventory!). I never imagined that there could be such a variety of fit, feel, leather types, heels, toes, etc. in boots. She was invaluable in helping me narrow down my choices! After trying on a number of boots (and Charlie was happy to show me more boots/styles/colors if I wanted.) I settled on the Hudson Ostrich Full Quill Roper in Black Cherry and Black. I thought they looked so good that I kept asking every lady who walked by what they thought of them! I'm sure Charlie thought I was a nut but she was very polite and had a great sense of humor. Anyways, the boots look great; the service was exceptional; the selection and available sizes was remarkable; and I so much appreciated the kind and no-pressure service provided by Charlie and the other sales team members. Thanks ladies!! Highly recommend visiting Lucchese Santa Fe! read more

There is no fit like a Lucchese boot. Of course, Lucchese means, " a person from Lucca", which is a city in Italy. This Lucchese came from Italy around 1883 and started making cowboy boots. Steel shanks, myriad choices of heels, toes, leathers, stitchings, medallions and styles. From fashion heels to riding boots, cockroach killers to wide toe, there is no better place to find your perfect fit and style. One way to judge a cowboy boot is the number of rows of stitching across the toe of a cow leather boot. The more rows, the more flexible it will be in the most critical spot. Count! You won't find better. Of course, I prefer caiman leather for its waterproof qualities. And I aspire to ostrich, which likewise does not need the stitching. But soft goat to hippo (they source hides after animala have died), you can't find better choices. They will custom make your personal preference or you can buy off the shelf. I've had a few pairs made - but I've bought off the shelf as well. Staff here is amazing. Accommodating and honest, you will be informed of every parameter you need to make a good decision. Black is classic. Raisin is gorgeous. My red caiman pair make people stop me on the streets when I visit Italy to enquire about them. Don't pass this up! Try on a pair or two. They usually fit like a glove, even right off the shelf. It's not cheap, but they last a lifetime (get Lucchese to re-sole them and they do it from the upper down)! Besides, precious things cost money. You will look and feel like a millionaire. read more

I have shopped in the Santa Fe store for over 15 years and I love the ever changing western boot and clothing styles. In the past I have had difficulty getting fitted due to my foot requiring a very high arch. This October found us in Santa Fe again and, of course, we stopped in Lucchese. I worked with the store manager, Loren, and as I am in sales myself, I was pleased to be offered the best customer service I have experienced anywhere. Loren was able to answer each and every question I had concerning the fit of the boots. Loren also engaged his other store employees as training while he made comfortable a "hard fit". I could not have been more impressed. And,,,,,,, I bought new boots!!! read more

This is a wonderful group of people all working together to create a friendly, knowledgeable and fun shopping experience! Leading the way is Lori. Her easy and genuine rapport makes you feel like you are shopping with a trusted favorite friend. It is evident that everyone who works here, supports each other and cares for one another. This is reflected in the positive atmosphere in the shop. This is a unique and special place, thanks to the team who works so well together. Of course, the product is a classic, but this crew puts you in the mood to buy! Thanks to Lori and Team for a fun experience! read more

We love the boots and my favorite shirt of all time was found there as well. If you want a great western boot, this is the place. The staff KNOW boots. Checking the prices on-line at other shops, in general, this store is $50 above on-line pricing. You can find better deals on-line if they have the size you want. We have found that your typical shoe size does not equate to the size in the store. So get fitted at the store then try to find a discount place with your model and size - you could save a bunch. That said, we just spent some dough on a fabulous pair of this shop's boots because we couldn't find them on-line, and they gave us a deal. read more

Lucchese is a well-known name in the boot world, and for good reason. Their boots are handmade in America, and they come in a variety of materials. You want hippo? They got it. Elephant? Yes, sir. I've seen sting ray, crocodile, shark, all sorts of things. Be prepared to pay, though, these boots aint cheap. read more

Just when I thought that service and courtesy are a thing of the past, the people at this wonderful store in Santa Fe proved that, in this part of the US, the old "western charm" is still alive and well. I had a problem with one of the item purchased, and the issue was resolved in no time, plus I got some "to see" sights in town! Thank you, Linda! Adrian, NYC read more

And now... the rest of the story! This is an addendum to my first review of 3/12/2014. Please see below.. Okay, here we go. This is about a pair of boots that I ordered in late July of 2012. One day in July 2015, I received an email from Ms. Robyn Vickers of Lucchese Boots in Santa Fe. She informed me that she was the new store manager, and that she was looking through the reviews and saw mine. She asked me if my issue of the poorly fitting boots had been resolved to my satisfaction with the Santa Fe store, or any of their other stores. I emailed her and told her that I had pretty much resigned myself to the fact that I had a beautiful pair of black cherry kangaroo's that were forever to reside in my closet because they made my feet hurt. She let me know that that was not good enough for her, and that she would take it upon herself to see to it that I was satisfied. She also informed me that it didn't matter how far into the future it was that we would return to Santa Fe, she would see to it that I ended up with a proper fitting pair of boots. Well, we were in Santa Fe this past February. My new boots showed up a few weeks ago, and all's well! They look great and feel great! I toured the Lucchese Factory in El Paso, TX in 2013. It's an incredible tour, and the pride reflected in the faces of the artists that create those boots is so evident! And when you visit with Robyn about Lucchese Boots and her position with the company, you can't help but pick up on her sense of pride, and rightfully so. She is an expert who knows her product inside and out, and she believes in the quality of Lucchese boots. Her parting words to me were... "Greg, I want nothing short of a great experience with Lucchese for all of my customers." And she's driven! What more needs to be said! read more