The employee (with premature, striking white hair) has a winning smile that is sincere. She was a…read morefab Greeter they day we came. Christopher and Brandon in shoes are most informed and helpful. TY guys! You will find quality products in REI. Thank you! PBH - former Head Pro/GM of Pebble Beach MCH - former Host/Floor Mgr. for Clint Eastwood

I went to a local shop and while they were incredibly friendly, they did not have what I needed so…read moreI came here to grab some shoes while on vacation. I waited and waited and was never assisted in the shoe area as I needed assistance. I picked a pair of shoes without assistance (there were two associated helping people but they kept skipping me and helping others who showed up after me). I went to the register and the girl at the register was short, and rude. If I didn't absolutely need something for my feet I would have not bought the shoes I found here and would have waited but unfortunately I was stuck shopping here. Worst REI experience ever.

Best selection of ski gear in town with the friendliest and most knowledgeable staff.read more

Jeremiah at Alpine Sports was outstanding. He took the time to understand my skiing style and foot…read moreissues, explained every step of the fitting process, and made sure the boots felt perfect before I left. Would 100% recommend.

I'm visiting Santa Fe for the first time and wanted to poke around the shops on the main plaza…read more Most of these stores are overly touristy with questionable quality turquoise and over-the-top hippy garb that hippies and hipsters would never be caught wearing. However, that is not my biggest concern. What I set out to do was to find an alpaca (or at least a rather soft) blanket, and what I experienced going from store to store was rather discriminatory. I am a 21-year-old woman who could not get the attention of a sales person to save my life (and these stores were almost completely empty). While I was in Dragonfly, the sales woman (approx. 50) was attending to another customer who was trying on a skirt. When the sales woman saw me heading towards the blankets, after I had been puttering around the store for a couple of minutes without so much as a "hello," her comment to me was "Hi. Oh those are each $40. Is that going to work for you?" she said as she took the blanket away from my hands. I'm 21. I'm 5'10". I'm wearing a black French Connection sweater with jean shorts, and sporting Ray-Bans on top of my head. Not to sound materialistic, but I did not just come off the streets to rub my grubby hands all over your nice blankets. I am looking to buy one. So treat me like a customer, dammit! The condescension continued throughout the exchange, and though I should have just left and called her out on her age-discrimination, I really wanted the blanket. HOWEVER, THE PARTY DOES NOT STOP THERE! I experienced this similar age-profiling in Keshi, a zuni fetish store down on Don Gaspar street, where I had to hunt down a sales woman and ask her to sell me the fetish I had chosen. This experience somewhat paled in comparison to the Dragonfly store. It was absolutely ridiculous how condescending that woman was because I was young. Hate to break to y'all touring in Santa Fe, but this is profiling is common throughout the entire plaza area, and likewise if you are a middle-aged woman with a purse, sales people will target you aggressively, whether it be through your own shopping weaknesses or your kids.

Absolutely loved this little bakery. They treat the food as spectacular as they treat the guests. I…read morehad the chocolate ganache with what I believe to be cherries on top. I really wanted something chocolate and this did the trick. Very rich and smooth with just a hint of tartness to it. The atmosphere is complete bliss. Love, love, love this place.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

Expensive but very nice clothes. Suits/shirts/ties etc. Will also do custom orders for you. Good…read moreservice and good prices.

My daughters and I popped into this Famous Footwear on President's Day, 2024…read more While my girls found some styles that they liked, they didn't have the sizes available. That's the main reason we knocked a star off. It was mostly organized, but there were some shoes misplaced. We picked up a few pairs for my growing grade schoolers. Also, I was sold on the BOGO Adidas sock promo because they were thick and ankle-cut. Highly recommend that you join their "Famously You Rewards" program especially if you have a family. It's free. Members currently are offered "$5 reward cash for every 100 points" plus they get free shipping with no minimum purchase. It's located in a nice plaza in Santa Fe, NM with plenty of parking, but the spaces are tight.

the manager Evelyn was very rude. About a week or two ago I was sold two different shoes. the…read moreworker had grabbed the box for me and taken it to check out as I had a baby and couldn't carry it myself. They didn't check the box to make sure the pair matched. I had already worn the shoes as I went out of town and had no other shoes to wear. They were subtle differences, so from afar it was hard to tell. the big difference was that one shoes was lined and the other wasn't. I called earlier this week to inform them of this mistake. Whoever answered the phone told me I could be given a significant discount for BOTH pairs of shoes since I already worn them. The manager insinuated I wanted them for free when I clearly said I was offered a DISCOUNT FOR BOTH PAIRS. she said she'd give me $2 discount for these $140 shoes ($140 each pair). Not only did they not keep their word for their screw up, she charged me the difference for the lined shoes I originally wanted. I asked if they were going to sell the other pair I already wore and she said yes. So, be aware if you're going to purchase a pair of Doc Martens - Embury size 7 as one shoe has already been worn and she's trying to sell them again. I walked a significant amount in them so I don't think it's fair to pay full price for them. I wish I would've looked online for them because I am seeing they under $100 for the same pair on the Official Doc Martens website. I would never ask for a handout but considering their mistake and me expecting them not to sell a used pair of shoes at full price, I thought a discount was more than fair. $2 was insulting and she laughed in my face when she offered it. I used to love famous footwear but this experience completely ruined the store for me.

It's a small shop but well stocked. An array of things. The pricing is on the higher end, but there…read moreare some gems in here. I'll definitely come back and I would consider checking it out.

The ladies there were helpful and terrific! My sisters and I were in town for a sister retreat, and…read morethey helped us find a few beautiful "Johnny was" items. Nice inventory of beautiful clothes and helpful employees, I will be back again! Thanks, Ladies! : )

Clemente saved my wife and I who got stranded with a flat tire on one of our bikes. We were on our…read morehoneymoon and were 10-15 miles from where we started. He acted as a Good Samaritan and found someone that could come and pick us up and then fixed our blown out tire quickly. He then pointed us in the right direction. Truly saved the day for us. Not only a great person, but was extremely quick on fixing a tire on a new e-bike that just came out.

I just picked up my bike from Clemente at Sirius Cycle. His customer service was excellent as well…read moreas his work. I brought my ebike in with a flat tire as well as the brakes going. I simply assumed they needed replacement, despite how new the bike was. It turned out, the brakes were not set right or well to begin with. They just needed a careful adjustment. From what I read online with general comments, I thought the price was going to be more than DOUBLE then what it was. Clemente explained in detail what the problem was and had the work done in a timely manner (very important as the bike is my only mode of transportation!). I am very appreciative of his work as well as his honesty. Will be going back when needed and highly recommend.