Staff were professional, knowledgeable and very helpful. I took in two bikes that were flat and they discussed options as far as what would be good tires for the terrain where my kids ride. The bikes were done same day which was nice because I came from out of town. read more

I always enjoy going there for the professional service and technicians. They really took great care of my bikes. They even assembled my Retrospec bike that was bought online. Very reasonable repair prices read more

Upon relocating to Santa Fe for development of a project, I was in the market for a Bicycle which I can not only commute to my office. but also ride to the grocery store, social events/occasions, etc. Below is a photo of my purchase. Previously residing in the DMV (DC Metro area) I drove to Gig's in the DMV for over 20 years which averaged over 70 miles each way! When one purchases something which possesses the complexities & nuances of a Bicycle, it's as much about where one buys as what one buys. Service after the Sale's what separates those who succeed long-term in their business model, with those just selling. Broken Spoke w/recommended by a new friend I made in Santa Fe and shall do the same with others. Always Pay if Forward... and Be your Brothers Keeper! peace & light ~ Simone V. read more

The Broken Spoke - New Trek Marlin 5 parked inside the office in Santa Fe. No more driving to work for me! - Bike Repair/Maintenance Near Me - Santa Fe, New Mexico

We moved this year to Santa Fe & not too far from Broken Spoke. It caught our eye, initially, driving by because we're from Austin (if you've been to Austin, you'll know why this caught our eye) :) We took our bikes over to get them serviced (it had been a WHILE since they were used). They were quick & helped us figure out what we NEEDED and didn't try to upsell anything. We needed panniers & they had two used ones for a GREAT price! (Check the used buckets before you buy, if you're on a budget.) We've been back several times for needed odds & ends. The staff is always attentive & helpful. AND Dogs allowed! ;) read more

I've been an avid cyclist for over 30 years and have trusted this shop for the past 8. I've known the owner for 28 years, and he's always been kind and full of integrity. Recently, they helped me with a bike fit, and their patience and expertise made all the difference. The entire staff is friendly, knowledgeable, and always helpful. Whether it's a simple tune-up or something more complex, they consistently deliver great service. Highly recommend for anyone in need of top-notch bike care! read more

Had a little issue with a tune up for my e-assist bike - a part was damaged in the process but not noticed until I got it home and popped on the battery. Nate worked his magic and smithied up a solution that appears to be better than the original! Great resolution. read more

Went in to have the noisy disc brakes on a bike adjusted. So happy with the treatment and service that I bought a new helmet and a bicycle pump. read more

Love this Bike shop. Went in for a new bike and walked out with 2 ;) Such great help and excellent selection. They helped me out with my old bike as well, filling the tires and making sure it was all good. Thank You!! read more

We just moved to Santa Fe and I was thrilled to find a great bike shop. It definitely has a MTB orientation but I will bring my road bike here too. Good, knowledgeable staff and it doesn't have the ridiculous lead times of the shops in the Denver area where we came from. read more

I sold a vintage Redline I'd had for 35 years and it was hard to let go. Paulie at Broken Spoke helped by doing the packing and fixed it for shipping. Their good relationship with a Bike shipper was just what I needed and it cost half of what I expected to cost. The buyer received the bike and had nothing but praise for how it was handled. These people are really cool and savvy . Repairs to new bikes to shipping one across the country , they are who I will use from now on. Excellent service and real professionals. Big thanks from the McKool's read more

Conveni located right next to my house, I took my craigslist milk crate Trek road bike in for an overall basic tune up. The guys here are professional, friendly, and thorough. Awesome place, would recommend. Thanks guys! UPDATE: Again I love this place x1000. Open scene: me, in my lucky tiger shirt, coasting the streets of Santa Fe trying to find a deal on a sweater for the upcoming winter. My bike: old as shit but also my reliable wife. Starts. Making. Sounds. Clicking and all that...I don't like that. Now i have been riding a bike for approximately 7 months aside from being 11 years old, so my knowledge goes about as far as changing a tube. I bring the bike in. Easy fix! Wheel slipped. Wham bam thank you ma'am the guy just does it and he's like. Okay it's fixed. And I'm just like wow...I am blessed. For real, if you take your bike anywhere else you're a fool. Broken Spoke ride or die. read more

To roll, or not to roll? Bicycles are awesome machines! Did you know that a human being increases efficiency exponentially on a bicycle? Without a bike we are less than worms, sad face. I like to roll my wheels all around the great city of Santa Fe and the outlying off road trails as well, so I have two rigs. One road, one MTB. I just recently road my new (old) front suspension MTB into here to get some tips & advice on setup and riding with a shock fork and where some groovy trails are around town. They were totes helpful in all regards. I even bought some new gummy handle grips and some goo-tubes for the nasty Goatheads that thrive out here in the desert. Overall, I had a great experience here and I'd recommend this shop to any newbie or seasoned riding enthusiast. They're just good peeps here and they've got the knowledge and gear that you need to keep yourself a Rollin' Cheers! read more

The Broken Spoke - Bike Repair/Maintenance Near Me - Santa Fe, New Mexico

I took my bike in to get a tire fixed and it was ready the next day and it was very reasonably priced.

I can't praise this shop enough. My buddy and I drove from Phoenix to ride New Mexico. We stayed in Santa Fe for three days and on the first day, my derailleur broke: noooooooo! MUST.SHRED.!! So we went to this bike shop and I was met with a young bike mechanic (sup, bruh?!). No, silliness aside, he was very professional and asked me how he could help. I told him my issue and one of his buddies ended up calling five other shops in town asking whether they carry my derailleur: nope, sorry, but we can overnight it. From there every thing was like clockwork. They promised me the bike by closing time tomorrow. Not only did I get my cassette, derailleur, and spoke installed, but my buddy and I ended up renting fat bikes (we're now officially chubby chasers), and purchasing a New Mexico biking sock. Honestly, if you are in Santa Fe, go to this shop. They have a huge stock of, well, almost everything, in addition to top quality bike rentals. Their customer service is EXEMPLARY: true professionals! Shred on, bruh! read more

Called and inquired about fixing flat on my electric bike rear wheel. Not an easy fix for me. Sure, come on in. I went down and they helped me take the bike out of the car and into the store. Ugh, 60 lbs.! At first said overnight the bike and pick it up the next day. Ok, but upon inspection I had to take the lithium battery home. Of course I didn't bring the key...what a dummy ! Young mechanic conversed with the owner and he said he would fix it now while I waited so then I bought two tires and 3 bags and with the repair I spent 400 bucks there. I'm glad I gave them the business. Awesome bike shop that I will now use all the time . read more

Great experience getting my bike serviced here. Honest, very fair price, good communication. Highly recommended!

Great, knowledgable staff; excellent selection of bikes and gear; very reasonable prices; and great repair service make this a clear five-star business. We had started shopping at Mellow Velo, but the staff at Mellow couldn't give us the time of day. We then came to Broken Spoke and Owen on their staff helped us pick out a great new bike that is just perfect for our needs, size and activity level. Owen is polite, well-informed and extremely cordial. After such a great experience here, we won't go anywhere else! Convenient location and hours. read more

Great shop ! This is the place for quality service and good people, Joel helped me both times I came in and was very informative about the bikes and very helpful even though I did not purchase my first visit. Came back and bought the Kona Blast he recommended even though it was a bit more then I wanted to spend the value was clearly there and my riding use matched his suggestion and I am completely satisfied. Thanks for everything. read more

The Broken Spoke - Love my Kona Blast - Bike Repair/Maintenance Near Me - Santa Fe, New Mexico

Believe it or not, we went there for a broken spoke and they fixed us up in a timely manor and reasonable cost to get us on the trail. I'll certainly use them again when in Santa Fe and in need of anything bicycle related. read more

Had a great service experience here - May, and maybe this May especially, are a busy time for bike shops and they were very communicative on managing expectations with my very quick turnaround need before I flew out later that week. They got the job done well and before my flight at a really good price - and were generally kind and helpful. Thanks Broken Spoke! read more

My partner and I were on a two week road trip in our airstream and we decided on the trip we needed some mountain bikes. We had already had TREK road bikes so we obviously wanted to find TREK mountain bikes but also electric with motors. Since the pandemic it has been difficult to find a bike anywhere and especially the ones we wanted. During the trip we found one bike in Texas and called this place two days before arrival and they had the bike in STOCK! We rushed over and they had it waiting for me. Now given the situation they were working outside of the store while practicing social distancing and mask covering guidelines. There was a line of people waiting to get bike repairs and pick up new bikes. They helped me within 5 minutes and catted with patrons while we waited for the adjustments. The employee even got me set up and my partners bikes (which we didn't even buy there) with tubeless ready wheels. I was extremely impressed how they seem like a well oiled machine working together to get customers taken care of. Even though we don't live in the area I will be back to support local businesses like this that really care about heir customers local and non-local. Thank you "The Broken Spoke" :) read more

Great selection of everything bicycle, related. Nice folks work there and are very accommodating.

I showed up with an odd-sized flat tire and Owen helped me. We discovered that the tube was fine but just needed some sealant. So I was able to buy a spare tube and get riding again in almost no time at a great price. Thank you!! read more

This was a very disappointing interaction with whom we've heard was the most friendly bike shop in town. A short time back my girlfriend brought in a bike for consignment which had a decent value (the saddle alone was worth at least $100) and was offered $50 for the entire bike. She wanted to be done with it, so fine. Then we were gifted a bike from friends and took it in to broken spoke to get tuned up, and were treated with condescension and apathy since it seemed like the new bike didn't fit the employee's standards of being dealt with. When my lady inquired into purchasing a new bike there, the employee had an abrupt change of heart and was willing to work with us. Commission got your tongue? When we picked up the gifted bike, not all of the agreed upon work had been done. We settled the tab and will never again go back to broken spoke again. We had heard from friends that you were not elitest at all in an industry which apparently is (for whatever reason), and you proved them wrong. read more

Really pleasant old-fashioned yet up-to-date bicycle service and sales. I brought my lovely Trek in for some repairs and a tune-up and received more than my money's worth (the bill was quite reasonable) with that extra dividend of friendly empathy and craftsmanship you want to find in a bike shop. Highly recommended. read more

The guys at broken spoke are very helpful. The only reason I'm giving 4 stars and not 5 is the prices are a bit high for me. Regardless, I have purchased over $200 worth of gear from them and it has been well worth it. You could buy cheap gear from wal-mart and have it break down on you in a month, or you can spend some extra money at Broken Spoke and have proper gear that's worth the money. good job guys! read more

Our family (parents, kids 9 and 12) spent a glorious morning here. Wonderful place with kind horses and folks who work here.

The only place I take my bikes to get serviced. Staff is great, nice, friendly and knowledgeable.

If you're looking for a bike shop full of great bikes and awesome staff, look no more. I had to get my downhill bike serviced and they did it on the spot. While waiting I had a great time chatting and learning about riding in the area since I'm from the Pacific Northwest. Great staff, great prices, and great bikes. Everything you need in one stop! read more

This is my first ever review! Wonderfully attentive and thoughtful staff and owner. I stumbled across this gem as my wife wanted a particular bike for her birthday and they were the only ones in town who had it. All of our friends and family chipped in and we were able to get the one she wanted. Sadly, only one month later her new ride was stolen and she was heartbroken. Mike and his staff hung the details on the mechanics wall, but we knew the bike was gone. Three full months later, the folks from Broken Spoke recognized the bike under another rider in town! They verified the serial numbers and contacted the police. We are grateful for their help getting our bike back and would suggest that everyone support this fantastic establishment. read more

I just got home from my first ride on my way-cool new Kona Cinder Cone mountain bike and I'm pretty much totally stoked. Mike was great helping me during the selection process and the bike is exactly what fits me and my requirements. Owen did a really great job building the bike and then introducing me to everything I needed to know to effectively, efficiently and joyfully utilize this beautiful, black, welded, rolling fun-machine. The Broken Spoke Bike Shop just ROCKS!!! I strongly recommend The Broken Spoke bike shop to anyone, of any age or fitness level, in search of adding a new bike, and a lot more fun, into their life... read more

I could not be more pleased. Patient, helpful, experts. I brought in a used mountain bike for a tune up and some upgrades. The service was done quickly and the very reasonable price was under the estimate. Most importantly, the work performed made a huge difference in the bike's performance. Well done! read more

Seemed to do a reasonable repair on my bike. However one staff member was insultingly rude and the store manager didn't have the people skills to make things right. Can't in good conscience recommend this shop when there are other good shops in town. read more

Easy access location...dropped in with tire problems on my recumbent...Jess came right up, asked my problem(s), said he would work on it right away, quickly fixed the problems, gave me more very helpful advice as to them, found a few other store items that I needed....worked fast....the bill was wonderfully reasonable.....good shop, good guys....GO THERE read more

Friendly, locally owned bike shop where they will take care of you and make sure you get the best possible service.

Great bike shop! The staff person was helpful, friendly and knowledgeable. There is a good selection of bikes, parts and repairs. I have just moved back to town and this is a fantastic shop that opened while I was gone. I will definitely be back. read more

My boys and I, recently traveled to Santa Fe for vacation week, from Marin County, Calfornia. With my husband away for work, it was up to me to provide the adventure for the boys. I found Broken Spoke on Singletracks website and contacted the shop about rentals for MTB biking and used their site to find the best trails. My older son rides hard and I asked if anyone in the shop could take my son riding while we visited. They set us up with a young high school rider that took my son riding for the day up in the mountains. He was beyond thrilled. Mike and the crew at Broken Spoke gave us the time, advice, bikes and gear to support us for a few days exploring MTB biking in the area. It worked out to be the best trip! A couple days hiking and exploring side towns and museums and the outdoor fun of biking in an amazing area. Many thanks for the kind attention Brokn Spoke gave us. We will return! read more