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    REI

    3.4 (54 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    This stuff lasts, so it's worth the price. Staff is very helpful and informed. They're also pleasant.

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    Page 1 of 2

    Ask the Community - REI

    Review Highlights - REI

    Bc I was an REI coop member, they were able to find the gift card and assure it hadn't been spent yet.

    Mentioned in 4 reviews

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    Big R Store - Maybe teach your employees to ask if your customers want a bag before they finish a checkout.

    Big R Store

    (35 reviews)

    $$

    This Big R is an interesting place to be sure. It has a super dystopian vibe to it. The store was…read more large, well staffed and hospital operating room bright. Everything was there but the inventory of a successful store. They did have some deals on clothes, but mostly it seemed like a lot empty shelves and most of the hardware was off brand stuff I never heard of, marked up to premium prices. It was as if Cabela's and Harbor Freight went on a date, got tipsy on box wine and woke up in the morning with this love child to deal with. A bit of dna from both parents but none of it from the deep end of the pool. Speaking of which, mom and dad must be ashamed of their child, as just getting in to The Big R was difficult. The parking lot entrance wasn't directly in front of the store, and at night it was difficult to navigate the parking lot. Also I get that Santa Fe has serious restrictions on lighting at night, but the parking lot just screamed "Please stand by, your mugger will be with you shortly." No wonder the place was deserted.

    I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

    REI - outdoorgear - Updated May 2026

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