I never write negative reviews (as you can see) but I must do so now regarding Nomad Internet due to my personal nightmare of which have reached out to my credit card company for help in pursuing. Originally I purchased the Cube and Rural Internet Service Pause Plan on March 12, 2023 in preparation for working remotely out of state. It was supposed to ship within 2 days, then I was told 10-12 days. I finally received it on March 29, 2023, it worked for about 2 weeks in April and then the speeds went down so significantly I could barely/not use it. I reached out again to Nomad because I could not pause my plan via the phone APP (that is useless by the way). It took many days but customer service eventually got back to me and gave me a different number and link so I could pause the plan. However, it apparently never did because Nomad proceeded to charge my card $129 on 5/1/23 and $129 on 6/1/23. In the meantime during May I received promotions and decided to buy their annual plan instead for the savings and placed order on 5/31/23 and SIM card was supposed to be sent (it never arrived). I called and emailed several times regarding overcharges + no new SIM card + even attempted to use the already activated original Cube since they charged me anyway, but customer service never got it working and said my ticket would be expedited to urgent, someone would call the next day (never happened). Customer service agents kept putting me on hold and saying that I needed to talk to billing but it was a simple mistake that would be fixed. Every time I tried calling and pressing 'Option 1, 2, 3' it would send me in a circle or disconnect me. In my FINAL attempt to get the charges refunded, I got a human in the billing dept. who said "your ticket has been escalated to billing". WHAAAAAT??? At this point I laughed and said "I'm not mad at you personally, but that's what every agent has told me since June 1st and it's now July 3rd. It's great when you email support direct and they send a response email that they aren't monitoring emails and to "contact us at 855-466-6623" of which I did and the number changed again to 385-257-2806 (didn't work) then tried another number 385-257-2809 (correct #) I rrrrrrrreally WANTED this internet to work and save me when I'm on the road out in partially rural settings. I was patient and understanding with 'new rapid growth pains' in new products and businesses. I hoped upon hoped that this could have been my new internet at home as well. Sadly from the entire March-July experience it's a flop. If Nomad Internet is a legit company, I don't know HOW they will ever recover from all of the frustrated customers like myself. I can't get back the HOURS of loss, but hopefully I will get a full refund. read more

Nomad Internet - Proof of call attempts to Nomad Support. - Internet Service Providers Near Me - Bulverde, Texas

Impossible to reach out. Tickets don't even show up. Chat is not a real chat. It's an email you send them and they NEVER reach out. Been trying to cancel before I even got the modem. Took over a month to receive modem after the 2 day shipping speed quote. Worst customer service. Phone lines down due to an "upgrade" but they can call and harass you about getting service???? Lmao. What a joke. Scam. Scam. Scam. Biggest scam. Not worth the money or hassle. Save the time invest in something else. Awful. You can't expect to keep a new customer if your customer support is this horrible and unreliable. What happens when there's something wrong and support takes 3 weeks to get to you. Nah. Go with Verizon or ATT. Trust me. Or invest in Starlink. Do not bother with Nomad. Horrible experience and I didn't even get service yet!!!!!! read more

After not having good service we asked to have our service shut off several times and now going on 3.5 months they continue to take money out of my bank so I will be going to my bank when they open and seeing what I can do to get all my money back and shut they out of my account i would not recommend them at all they are scam artists read more

These people are scam artists. They charge you $200 for service that Verizon will cut because it's stolen service. Go look it up. The Texas attorney general has sued the owners for fraudulent sales. They sent me a broken router and expected me to pay for it. Then when I said since the sent a broken router I want to cancel service and want a refund for the service I never received they harassed me via email and phone to pay or send the router back without a label and they waited for it to be about 1k and then sent it to a debt collector. This is a huge scam!! read more

Purchased my router outright. 6 months later began charging $25 to rent router. 6 months after raised service costs claiming improvements with no actual difference. Sent 2 invoices requiring me to pay 2x the cost for one month. You'll never speak to someone you can actually understand if you only speak English/spanish. 10/10 would NOT recommend. read more

One star is too high for this company. If you are considering a mobile internet solution then stay as far away from Nomad as possible. I was with them for over a year and that year was full of emails from their "support" team (aka, some guy on his mom's basement working part time) complaining that I was using too much data. I had an unlimited plan. I specifically purchased that plan (which at the time did contain any "strings" attached) fully expecting to use a lot of data. Then they spent the remaining time with then trying to coerce me into a higher tier plan, to upgrade my modem, so they could charge me rent for it and on top of all that, despite their bitching about my data usage, my internet was down at least one full day a week. For an entire year! I gave you more rope than they deserved, dont make the same mistake I did. If you need mobile internet, a phone Hotspot is a better solution. ​​ read more

Do yourself a favor, and just don't. I signed up at the end of October, got the "router" in mid November (actually a wifi hotspot and not one of the devices their webpage was showcasing at the time), and on January 3rd my service stopped working. Spent a few days trying to troubleshoot thinking it was an issue on my end before I contacted support who, after much teeth pulling, informed me there was nothing they could do. Turns out, in the first week of December they had sent out an email that flew under the radar titled "A Word From Our Founder" that showed off the brand new routers they had been developing, and outlined the company's plans for the future. Namely, rework all the plans and pricing being offered for new accounts, and convert all existing accounts into "Legacy" accounts with the three following options for moving forward: 1. Sign up for a new plan with a two year commitment and a new router at a $100 discount off the start up fee. You have until February 1st, after which the discount code will stop working. 2. Take the router they had shipped you for your old plan, request a new SIM card, and sign up for a Bring Your Own Device Unlimited 5G Data Plan. This came with an "Oh, btw, the old router isn't on the approved devices list for this plan, so you're using it at your own risk" style disclaimer. 3. Do nothing and keep your plan and service, but there's an unspecified period of time before your service is going to be cut off. Turns out that unspecified time was about three weeks. Naturally I was frustrated, so I took a few days to weigh my options before deciding that while this was BS, the quality of the Internet service itself had actually been pretty good while it worked, so I'd go ahead and sign up for one of the new two year plans. This was a mistake. I have come to find out that literally hours later, they announced that they were doing away with commitment plans and were reworking their pricing for the second time in a month. The new service packages come out to being $100 less than what I had just signed up for using the discount code, and the discount code no longer works. No one has reached out to me, and my order has not been refunded despite the service option I signed up for no longer being offered, and the real kicker, I'm still being charged for my original plan that hasn't worked since the 3rd. read more

I was scammed like the rest. Bought a year in advance, att turned it off after two months. Now it's not their problem. Worst service ever. read more

They provide horrible service (5-10 DL Speed, 1-4 UL speed) and customer service is ridiculously bad. They are still charging us for service cancelled 3 months ago. Choose Starlink instead. It's incredibly more reliable and faster internet service. Stay far away from Nomad. read more

I would not give this company a single start. They never provided me with the device/modem needed to start services. I tried the company many times to arrange a pickup at the local post office because I was living so rural and I received the worst customer service ever. actually no customer service. Now, 3 months later I am getting threatening emails of outstanding bills for services I never even activated because I did not have said device. they are threatening me to collections for a ridiculous amount of "services unpaid" This company is a total and complete scan and you can not even talk to a real human. their phone line is "not receiving calls" and their online chat is an AI bot. I have emailed, called, tried numerous means of communication to no avail. 10/10 do not recommend read more

One of the least customer-centric providers I have ever dealt with. Two weeks after I get my modem it stops working and is blacklisted on the Verizon network. No warning.. no information from Nomad. Their customer service number doesn't work. I finally talk to a customer service rep via facebook who tries EXTREMELY hard to get my service going and no luck. I got offered two choices - a discount on the new 5G modem (a 400 to 700 dollar purchase), a replacement with the same hot garbage I already got, Now the company has announced that my modem that I bought TWO WEEKS AGO is no longer officially supported by them. The ONLY good thing to come from this is that I got my 238 dollars back from them. Lesson learned.. never again.. avoid them. Go to HughesNet, T-Mobile, Starlink, anyone but these jokers... read more

Terrible service, terrible support (they're only open between Monday thru Friday) and not unlimited as they claim. Don't buy!

I have been using Nomad since 2022 as I travel full time in an RV. Other than the communications issues during their transition in 2023 all has been well. The service itself has been very reliable no matter where I travel. Once in a while I've had to contact support but since the transition, their support has been great. read more

They told me I should have good coverage and something was "blocking" the signal inside my camper. I got a t mobile modem instead and it works just fine. I really wanted this to work bc it's the only unlimited option in my area other than starlink ‍ Also the return process is a nightmare. They didn't even ship me a label. They just said they paused my subscription for two weeks until they receive it back. So they expect you to ship it back at your expense if it doesn't work for you. read more

Nomad was really good prior to November 2022. Then it went into meltdown. CEO started changing all the rules, randomly charging different amounts for routers and offers, locking down Sim cards. No phone support. Everything must be a messaged - and no meaningful response. I had tried to continue service with them but they kept changing all the charges and service terms. I then mailed my router back over a month and a half ago. Still charging me. They now owe me over $300. Our neighbors had the same issue - Nomad owes them over $500 - they had to cancel their credit card. There's bling to be a Class Action suit. Don't Do Nomad. read more

I have had nomad internet for a little over a year and starting out it was rough as i got my router and sim card on a weekend, when i called to activate it they said they couldn't do it and had to wait till monday to activate it. After that the service was fair but 6 months in they changes their business structure and so the "free" modem which i actually paid $500 for upfront is now being charged for monthly at $25. And now my internet completely went out and I can't talk to anyone on the phone because they are updating their system, they have also gotten rid of the live chat support so i can't contact them on there. I have sent in 3 tickets requesting support and haven't gotten a single reply. I have also sent an email to support and again nothing. They just changed me again today for service that i cant use so once it posts my back will open a claim and refund me the money. I will also be requesting for all future payments to be denied since i am not getting service. 0/5 stars do not recommend they are a scam now. read more

This company is a joke. They lie to you about return policy. They it and cancel it within a week and you get all your money back. I sent it back with insurance and exactly as I got it from Quartzsite Trailer show. I didn't get back my money. These people are clueless. They scam you in thinking they area great company. You can't get a hold of them. You speak to customer service and cant understand them. They don't listen and then after I sent it back with insurance on it. I was given partial money and no reason why. I have emailed multiple times and no answer. As of a month later I have no money and no box and internet and I was charged basically a large month of internet and No support and service. STAY FAR AWAY FROM THIS INTERNET COMPANY. THEY WILL TAKE YOUR MONEY. read more

My router was sent to me in Feb 2022. I was very happy with them, until now. June 12 My connection just stopped, no one contacted me and there were no notes on the website for my account. Payments were always made with my debit card. I called the 800 number, busy all day. I used their chat line, gave my information and the router name, access code, and a picture of the sim card as requested. NO RESPONSE for TWO days. I cannot work like this. I cancelled my debit card, and have stopped all payments. read more

Nomad Internet - Internet Service Providers Near Me - Bulverde, Texas

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lousy service took them weeks to respond to my question...tried to call but they won't answer their phones and they charge a monthly fee for the modem we paid in full for when we signed up for the service. read more

I wish I came on Yelp to read the reviews before doing anything with this fraudulent company. Don't trust the reviews on their website, it's most likely fake. Like everyone said, non existent customer service. As soon as you order the router, they will start charging you the monthly fee using the card on file you use without your permission and even if you never created an account or used their service. Good luck trying to get your money back... Just like everyone else had to engage with the consumer bureau, file a complaint and dispute claims. Complete Scam, stay away. read more

I found out within 10 minutes of ordering how horrible service is with this company.... Buyers beware... Spend the extra $ and go with starlink as I did.... Wait times on phone are longer than the IRS, endless excuses on chat, horrible YouTube videos reviews on exactly what I experienced. I've spent more time trying to get my order cancelled before it ships then driving an hour to best buy to purchase starlink set it up and drive to my camp spot .... Absolutely ridiculous. read more

Do NOT buy from Nomad Internet. Unsatisfied customers here ‍ The first router took longer than promised to arrive. That router and/or sim only lasted a couple months before failing. We never got an explanation. We then waiting longer than promised for a replacement. We were told we would receive a credit for the downtime which in total was nearly 2 month. We never received that credit. On top of that, the second router/sim combo barely provides us with any connection, if any. We have sent several emails asking for some customer service about our poor connection and poor customer service as well as the neglect to give us the promised credit for down time. No one has reached out and it's been over a month. read more

Been without internet for over a week, no one responds or gets back to us, they just keep saying we are working on it. Impossible to get anyone on the phone-leave comments on their Facebook page they just delete, don't respond to ticket request-horrible customer service I pay $130 a month and have no internet, and can't get any response from anyone ! read more

Nomad internet is the worst!!! We have been without internet for a month but we are still being charged for it. You not able to speak to a live person and only able to send emails. They asked for a picture of SIM card thru email and I sent that but nothing back. I have never experienced such horrible customer service or product in my life. I have sent numerous requests for a return link to return the nonworking equipment and get nothing but an emailed response of them asking me if they can send me replacement equipment. This place is a scam!!! Stay away read more

I had this service for over a year. The worst! Never worked. $149/mo down the drain. They are total scammers.

The company is a scam. Jaden Garza is a scam artist. Can't find a legitimate business license for the PO box they use or their physical address. Their customer service department is deflecting all incoming issues since the company has switched over to their new service. Left all existing customers out to dry. The cancelation hotline service reps aren't picking up the phone either, this is by design! They are avoiding all the customers that are having issues, so the company doesn't have to issue refunds or cancel contracts. They are still charging people CC's and Debit cards the monthly service fees when everyone is trying to cancel. I urge everyone that has been scammed by this organization to fill out a complaint at the BBB and Texas Attorney General. read more

I am waiting for a refund after returning the modem. I had to cancel my credit card due to them wanting to charge me. have been trying to cancel there crap service for over a month. can't talk with anybody e-mail doesn't work. tried chatting with them on there app. that was a joke. I'm not finished going after this busines. I'm read more

It has been a real struggle just to cancel my contract. However, Nomad has continued to charge my bank account $149 a month. I have not had any service from them for at least 6 months. I have called, emailed and followed up as much as humanly possible. I have experienced spotty (at best) internet service from them. I have never experienced such a low degree of customer service. I would not recommend this company. read more

Been trying to get someone to answer my question on why my internet doesn't work. Told me they were send a new router. Never showed up. Then we we ask questions. They view it refuse to answer. You can't take to anyone. They don't respond. Don't recommend read more

Nomad Internet - Internet Service Providers Near Me - Bulverde, Texas

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JOKE OF A COMPANY I have been trying to return my (Cube) Modem for 2 months now and they will not tell me where to ship it and keep trying to bill me for the dang thing. All the cube is, is the Verizon home internet with a sticker on it so I was tired of paying 4X what I should be paying. Don't even get me started on their app/website. It is the most non user friendly interface I have ever used. Don't get a headache stay far away. read more

The internet works enough for you to stream Netflix most of the time. If you have absolutely no other options then this may work for you. However, my experience has not been good. My download speeds ar less then 1 mbps, things are constantly loading and you can not have more than 1 device connected at a time or it will constantly buffer. The sim card in the router goes bad a lot and you have to wait 3 plus weeks for replacement. There is not even a customer service number to call, well there is but apparently it's not safe for calls due to COVID 19. You can only correspond through email. I cancelled my service a month ago and mailed back the equipment and I'm still getting a monthly bill taken out of my account because they say they haven't received their equipment yet. Long story short this should be an absolute last resort for internet. read more

I normally believe in giving small businesses a chance, but I would like to warn everyone away from doing business with Nomad Internet. They are a very expensive hotspot with terrible customer service. They have lied to me consistently about shipping a replacement router that works. And now, rather than actually provide the service, they have chose to stop responding to my requests to chat, my facebook PM and email. And of course, they don't provide support by phone. All that, and they had the nerve to charge me for service, which I have of course disputed with my credit card. My attorney has gotten involved and they have assured her that this issue will be marked as "highest priority" and resolved. TBD if it ever happens read more

I have been a customer for approximately 2 years. There were challenges on a couple of occasions of customer service resolved the issues. Just prior to nomads change to Verizon I began to see issues of outages. For the two years I had a Mobile account, then for no reason I was sent a fixed modem with an internal SIM card. I inquired as to why I was sent the modem but received no answer. The service went completely out in December of 2022. Shortly thereafter I received notification that they had been bought out or merged with Verizon. They stated the service would be better and cheaper. Their change cost me approximately $150 to convert to the new system (Not cheaper). In February of 2023 I lost service completely. I sent two emails and received no response. A week later I send additional email requesting cancellation of services no response. Within a couple days my account was charged full fee for services in advance. I sent approximately six additional emails over the course of 2 weeks requesting cancellation, acknowledgment of cancellation and a refund of the credited amount. To date I've received no response. I have filed complaint with the better Business bureau and I'm waiting for any response my expectation is very low. Fortunately I found other means for rural internet. Much more reliable and an actual customer service center where I speak to a person. I know it's a difficult in today's world to go without internet service. If I had to do over again today I would not use their service I would rather have the inconvenience of going into the City and sitting outside of the public library using their Wi-Fi. In addition to the amount of money that I've invested with no services the frustration aggravation time spent emailing is just been terrible. Do not do not do not use this service this company. read more

The stopped my plan with out notice on 12-8-22 and no one knew why my service quit. After 2 hours on their chat app I find out they no longer sell an ATT plan which I had. They just dropped it with out any warning and went to Verizon. Verizon does not work well at all at my vacation home in Rural MO. I know since I have a Verizon phone. I was given a number to cancel service. I keep calling to cancel and leave messages since you can not talk to a human. Still paying and I have no service and I can't get my billing stopped. Their customer service is horrible. Another example it took 9 months and 7 different chat sessions to correct my billing address. Avoid these guys if you can. read more

I paid $525 on December 19th which according to you had two day shipping on a new device that I still do not have. Also on December 19th you took $149 which is my monthly subscription that does not work currently. I did receive a new sim card with no device. It seems you expect me to pay another $99 to activate this Sim even though you just took 150 from me for service I do not have. If I pay this $99 activation fee that will put me at 775 for stuff that still does not work and a device that I do not have still. Why has your support and business practice gotten so bad? I've been a customer for several years. I've even referred several other people to this business that used to actually be decent. Now it seems they're just scamming and stealing money with zero support or response. I even attached the picture of the error message that anyone on their red plan will get once a month when Verizon kicks you off their Network. You have to go to the completely useless now non-existent nomad support system and you'll be lucky if you have internet 3 weeks per month. read more

Nomad Internet - This is the message you get every month when Verizon blocks your sim card and you try to get nomad support to reset it and get nowhere - Internet Service Providers Near Me - Bulverde, Texas

I am giving NOMAD a rating of a 3, because we can stream which we never could do before on our hotspot (which is all we had). My previous customer service experience with them has been frustrating I would say, because you can only chat and if you have to leave the chat when you come back you basically seem to have to start over explaining the issue. Can't really talk to them by phone. I have had to exchange routers three times. However today I had a great experience with Ryan, and I would give him 5 stars. He was very responsive in the chat, and helped me solve my issue. I appreciated his willingness to help me quickly. Today was a positive experience with Nomad because of Ryan. read more

I would offer zero stars if possible. Please stay away from these people if you can. Originally we were able to use their pay by the year strong pink plan and it worked just fine until December. They cut off our service without warning and told us after the fact the CEO switched the company to Verizon only. Aside from not giving any advanced notice about the change, they said they wouldn't provide support to help get me back into a working state. I ended up cancelling the remaining 6 months I had on my fully paid year of service. As I didn't have an alternative at that time, I went ahead and bought their monthly data only Verizon sim plan (which they also refuse to support). They did try to sell me one of their $600 modems but I declined, having to pay 40% more for their monthly data only plan was bad enough. I have had their Verizon service for a month now, but the service *stopped* 14 days after I received the sim. This was not due to bad reception or payment, they simply cut the service. When I went to cancel the account, they told me it had to be done via phone (that alone raised flags, who doesn't want something like that in writing?!?!). When calling via phone (countless times) it rings indefinitely (I have waited all day, multiple days) or just goes straight to voicemail and no one ever calls back. After looking online at their Facebook and reading reviews across Reddit and other sources its very apparent I am one of hundreds if not more people who they actively refused to assist or cancel. I have noted that several people have had to resort to contacting their banks to get the payments cancelled as Nomad refuses to respond to customers cancellation requests. The CEO claims they are the best and largest WISP capable of providing services better than others cell services or even Starlink. It is factually impossible for that to be true as their entire service provided depends on how close you are to a Verizon cell tower, perhaps if you live with a Verizon 5G antennae in your yard but for the other 99.9% of the population it just does not and can not work like he claims. Please do yourself a favor and just get TMobile's home internet (even their home internet lite is a better deal with the same data caps as Verizon). The home internet from TMobile is one third of the monthly cost of Nomad, you don't have to pay for a $600 router (or any cost for their router) and you can cancel whenever you want if there are any issues and know that they handle those processes in an above board manner. If none of the above dissuades you, please check through these wonderful people https://www.rvmobileinternet.com/planpicks/ . They test and keep up with tons of wireless network providers and not only provide education on how all of it works, but they can guide you to a trustworthy solution that works better for you than Nomad ever could. read more

Modem stopped working. Bought new one. Spent a week talking to support, they couldn't get it to work. Decided to cancel. Could not get them to cancel service or refund money on broken modem. Left messages, emailed, used chat, no response. Don't got near this company. You'll regret it. read more

I want to update my review here. Most points are still valid, but here's what happened. After I got the " we'll get back to you in 24-48 hour" comment, I chatted back and got a different tech. Within a few minutes he determined that my router was out and he ordered a replacement no charge. It took over a week to get it but they actually rushed it for me instead of the normal 2 weeks. I appreciated that. Hopefully we won't have to reboot the new one all day long. read more

One of the worst experiences I've ever had. I had to fight tooth and nail to get some of my money back but they didn't return it all, in my book they still owe me over 200.00. I'll never see it. It's a complete rip off. Their accreditation with the Better Business Bureau has been revoked, if that tells you anything. If you're considering using Nomad Internet I highly recommend going to the BBB website and reading the reviews. read more