I understand that mistakes happen, but I'm not a fan of a business not owning up to the mistake and expressing that it was the customer's fault. Today I stopped in to grab a couple of bagels for breakfast. When I received the order, the employee looked me in the eye, said my name and then handed me the bag. She knew it was for me, or at least that is what her actions said. It was the wrong order. When I went back to get it corrected, the manager made excuses that two people's order came out at the same time. When I told her that my name wasn't what she was claiming a that their employee called my name and handed me the order, she argued that it was not what happened. The bagels weren't great either. Both were hard and dry with very little cream cheese scmear. So, if you order from this location, and the get your order wrong, expect them to blame you for the inconvenience. read more

I placed a bulk catering order in-store for a birthday party. Because the staff member taking the order seemed a bit confused(and he consulted with some others too while taking the order), I meticulously double-checked the list with him to ensure every item was correct. The result? A complete disaster. When my guests opened the wraps from the box, almost every single sandwich contained meat which was completely unexpected and It was deeply embarrassing. Hoping for a quick resolution, I called the store and offered to drive right back down to pick up a corrected order. Instead of making it right, the staff member flatly refused. I was told it was "peak time," the line was out the door, and that I could "order online or stand in line again." The sheer audacity to expect a customer--whose order you just completely ruined--to wait in line all over again while guests sit at home starving is mind-boggling. With zero options and hungry guests including kids, I was forced to order basic bagels from this exact same store via DoorDash just to feed everyone. After the party, I went back to the store to address it. All I got was a casual, "Sorry about that, the person who took the order is new." Please help me understand how that excuse saves me from the embarrassment I faced in front of my guests. To put this into perspective: 10 out of the 12 sandwiches were completely wrong. Only two sandwiches and the coffee box were correct. Looking at recent reviews, I see I'm not the first person this has happened to. Management needs to wake up and take this seriously. Otherwise, this place is going to become a Pleasanton landmark for all the wrong reasons--a spot where you order one thing and are guaranteed an unpleasant surprise. read more

The nova lox sandwich was filled to the brim with lox, tomato, cucumber, and red onion. The most satisfying nova lox I've had yet! Restaurant was clean Staff was quiet and not very welcoming - true New York style read more

The new manager, Reaya, has really improved the restaurant. Tables and floor are clean, the employees are pleasant and welcoming and the employees only door has finally been fixed. Every time someone went in and out, it slammed for years! We are longtime customers and really appreciate the changes. read more

Shout out to Lynette and Cindy for their amazing customer service. Upon taking my order, Lynette showed me how I could get a couple of free bagels by completing a three minute survey. Then as I was leaving, Cindy gave me a couple of bacon strips for my dog who was patiently waiting for me outside the shop. Lynette and Cindy, you are awesome! My go to bagel is the cheddar jalapeño toasted with cream cheese. Hits the spot every time! read more

Noah's NY Bagels - Cheddar jalapeño bagel and a black coffee - Bagels Near Me - Pleasanton, California

Was in the mood for breakfast during the week. Decided to have some Noah's. Ordered the pork sausage and cheddar. Along with a twice baked hash brown. I wish the sausage wasn't so thin. I couldn't taste it much. I tasted mostly the cheese. The twice baked hash brown was already too cheesy as it is. Not too much of a fan of their hash brown. Maybe I'll try a different breakfast sandwich next time. read more

Noah's NY Bagels - Bagels Near Me - Pleasanton, California

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Food is good. Bad service. Food was delayed and I asked one of the staff, she threw me to the mobile order and asked me to check there. She could have asked me mobile or in store order first. While I was waiting the employees are chatting about music. I've been to the store few times. The sloppy and I don't care vibe from the employees stands out to me every time I visited the store. read more

Bagels are small and personality-less. Literally just tastes like bread with some smear. The veggie spread is also quite salty which was my first impression. It came out to be under $5 but I was unimpressed. read more

Yesterday 7-25, I had an extremely upsetting and unsafe experience at this Noah's NY Bagels location that I feel people should be aware of. While pouring myself a cup of coffee, I accidentally spilled a small amount and, out of respect (as someone who used to be a waitress), I grabbed a few napkins to clean it up myself. To my shock, a man in the store began yelling at me aggressively and loudly in both English and Spanish, angrily questioning why I was using so many napkins and cursing at me. I didn't respond or even look at him because I currently work with people with special needs, and I genuinely thought he might be experiencing a mental health crisis or have developmental challenges. My first concern was safety for myself and for those around me. I stayed silent because I was afraid he might become physically violent, and also because in today's world, even victims can be misrepresented if caught on camera defending themselves. Despite the man escalating to the point of recording me and continuing to yell and harass me, none of the staff or the manager intervened. Not a single employee asked him to stop or leave. They simply stood by and allowed the harassment to continue in front of other customers. This was my first visit to this particular location, and unfortunately, it will be my last. Compared to the Noah's NY Bagels locations in Walnut Creek, San Francisco, and Oakland, this one felt unsafe, poorly managed, and noticeably lacking in cleanliness. Even the food was subpar the bagels were dry and barely had any filling. The owner seriously needs to invest in proper staff training and safety protocols. Customers should never be left to endure harassment like this alone, especially when they are doing nothing wrong. read more

Noah's NY Bagels - Texas Brisket Egg Sandwich - Bagels Near Me - Pleasanton, California

I'm 27 female who has NEVER tried this shop even though EVERYONE raves about it, went there today and was greeted by 2 workers immediately! Super polite and energetic people! I think they could tell I was lost and confused because the young man with glasses (sorry I forgot to read your name tag) who helped me was super informative and answered my questions and help me customize and pick a really delicious breakfast sandwich They made it extremely fast too. I was able to run to Safeway grab my coffee, but I have three ordered and by the time that I was back, which was all in all less than five minutes my sandwich was sitting there waiting for me. Sandwich is really good. I got the double stack and added chorizo meat and substituted the mayonnaise with onion and chive shmear read more

Went at 7:15 am in the morning on Father's day so I can surprise my dad with bagels for breakfast in bed. Drove 25 minutes each way just to open the package at home and see we were given a completely different order with all sorts of meat (we are a vegetarian family). Had to drive all the way back and request a remake. The staff was incredibly rude and uncooperative; they were not polite and understanding and even acted annoyed as if I did something wrong. Terrible experience and terrible service. Very disappointing situation for such a special day. Please do better for your customers. read more

If I could give 0 star I would! I ordered a bagel 3/23 to go and when I got home i noticed something squished on the inner side of the wrapper. When I examined it further I noticed that it was a squished roach. So disgusting please don't shop there! read more

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Their restrooms looked like they require a code and the staff directed us to scan a haphazardly taped qr code on a blackboard. It then asked for sign up information...all this for a restroom?! Then another staff member pointed out the actual key making the keypad on the door super confusing. The cold brew vanilla shake is really good. read more

good breakfast spot for a simple salmon cream cheese bagel. I liked it :) The cream cheese was delicious and felt different than other cream cheeses i've had, it was flavor packed read more

Noah's NY Bagels - Bagels Near Me - Pleasanton, California

I had the veggie bagel sandwich, which was good. Service was awkward. My entire party ordered water to drink, which was seemingly over-complicated. There really isn't a need for lids, straws, etc., for dine-in, and also, why is it served from behind the counter? Anyway, three bagel sandwiches took way longer than they should have for a restaurant specializing in bagels, especially since we didn't get any side dishes. It was busy, I guess. But still...it's a restaurant specializing in bagel sandwiches. I didn't try to ask for a refill on my water. read more

Worst service ever! Waited 30 minutes for 4 bagels with just cream cheese. They lied and said someone took my order. BS, I was standing there the whole entire time. I've been to this Noah's twice and both times have been a disappointment. Please work on your customer service and production line. And they got my F'en order wrong!!! read more

Stopped by for a bagel today. Nothing fancy - just a plain bagel and cream cheese. Very good bagel. The place was pretty clean and the cashiers were friendly and nice. Reason for 4 stars: While there, I overheard one of the workers get upset with a customer (they thought they heard their name - it was wrong) so when my name was called, I double-checked which was mine before I grabbed it (didn't want to make a mistake!) The person was in a pissy mood, didn't turn around and told me which one was mine in exasperated tone. Now, things like this don't usually bother me BUT when it's more than one person that gets talked to this way - kinda sours your experience. Anyways - I hope it was just a bad day - I'll come back & hope she gets a hug in the meantime. read more

Placed a large order for work yesterday and picked up today. Reanne (spelling) was amazing! She had all the items sorted and organized for me by locations. I know it was a lot of work and she brought the hustle! 5 stars for her customer service! read more

The food quality is very good but the service has been pretty bad as of late. My last 3 visits, my order as been totally screwed up. First one, I ordered an extra egg on my breakfast sandwich...also ordered 1 plain bagel and 1 cinnamon raisin bagel. When I opened the bag, my two bagels weren't there, so I asked again for my bagels and the guy who handed me my bag blamed the guy at the register saying it was his responsibility....I really don't care who's responsible, I paid for it so can I please get my bagels. Second one, I ordered 1 pepperoni pizza bagel and one cheese pizza bagel...got 2 cheese pizza bagels. order wrong again. This past Sunday, I ordered the cheese pizza bagel, 1 plain bagel and 1 cinnamon raisin bagel and a turkey sandwich bagel, figured they couldn't screw this one up, this time I didn't even get my cinnamon raisin bagel nor did I get my bag of chips that goes along with my pizza bagel order. My turkey sandwich was horrid, lettuce was turning brown and wiIted, there was only 1 slice of turkey meat in my sandwich...that's right, 1 slice and that's it. initially thought I had forgotten to put my cinnamon raisin bagel on my order but looked at my app and it was there and I was charged. I get its hard to find good help these days but there needs to be some work to be done there. read more

Staff was rude when I inquired about my sandwich that was supposed to be ready 20mins ago they just kinda pushed me aside they did all of the DoorDash orders before everyone else 45 mins for 2 bagels when it was all said and done. read more

Every time I order from Noah's through DoorDash there is always an issue. The wait time either jump up by 45 mins, an item is missing or whatever sandwich I order is missing ingredients. The plain bagels with plain smear is always on point. I always give Noah chances because it's not an issue when I go in to order but this last time I ordered through DoorDash (yes the bag was sealed) 2 whole items were missing! I don't understand what the disconnect is. Noah's has great quality food but this is super frustrating! read more

I went in with no expectations. I hadn't been to this location before. It was convenient and the parking was easy. The place was very clean. The service was fast once they bothered to notice us. It took a minute for them to see me and two other customers. They didn't seem remotely busy, so it was noticeable. My bagel came as ordered, but it wasn't cut very well. I had to rip half of it apart, do my sandwich collapsed. That made it really messy to eat. My bagel came with chips and a pickle. I didn't really want either, so nothing to comment on except that you won't leave hungry. The food quality was fine. The staff was relatively civil. I wouldn't go out of my way to go here, but it would do in a pinch. read more

The bagels aren't bad but the cafe and service were subpar. When you first walk into the shop it is not the cleanest with sticky tables and generally unclean creamer and condiment area. They do have an extensive menu but staff was not the most patient or helpful answering questions. The bagels themselves are not bad but definitely not spectacular. I asked for mine toasted and definitely could not tell it was toasted. They load it up with a lot of cream cheese. However, I ordered onion and chive cream cheese and could barely taste the onion or chive (it was basically regular cream cheese). However, the bagels are priced well and great if you just want a quick, filling, breakfast. read more

Noah's NY Bagels - Everything bagel with onion and chive cream cheese - Bagels Near Me - Pleasanton, California

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Found three hairs in 1 sandwich here!!! absolutely disgusted by the cleanliness! Will not be coming to this location ever again and will be filing a complaint online! read more

Noah's NY Bagels - found 3 hairs in a sandwich - Bagels Near Me - Pleasanton, California

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We order bagels for our job and every time I come here I am always disappointed about their customer service. I feel like if I even ask a question they will get mad at me. This is not the first interaction. The first time was the person with glasses and he looked annoyed when i was giving him my order. He even made a face when he charged me for something that I said do not charge this in one bill. Then this past week the guy with blonde hair look upset too that he was taking my order. I came with my co worker and my co worker had gotten a cookie from the shelf and told the guy to charge it on a different card the person gave us a look too as if he was annoyed then I asked for the receipt and he told me to grab it. And pushed my box of bagels. I looked at him and wanted to let him that what's the problem but didn't want to cause anything. These people are rude!!!!!! Do not go here!!!!!! read more

People who work at that location are rude and unfriendly, they look annoyed with the customers. Coffee is weak and luke warm, nobody says hello or thank you read more

The farmhouse is amazing, the turkey bacon club with avocado is amazing. Craving it as I type. read more

Noah's NY Bagels - Turkey Avocado Club Sandwich - Bagels Near Me - Pleasanton, California

I've heard so much about Noah's Bagels, I knew I had to try when we passed by. There used to be a location in Berkeley, but it unfortunately closed, so I was super excited to finally get my hands on a bagel. Not going to lie, when I visited this Yelp page, I was a bit alarmed at how many negative reviews there were. It seems as if most of the reviews aren't speaking to the quality of the bagels, but rather the customer service. Luckily, when I visited (a weekday around closing), we had no problems and the staff was friendly and helpful. I ordered a turkey avocado with an egg white bagel, and my friend ordered a cheese pizza bagel. My bagel came on an ancient grain bagel, which honestly I was a bit worried about. I thought it would taste extremely healthy and grainy, but to my surprise, it meshed well with the avocado and egg white! The bagel was toasted, which made the consumption process rather pleasant. They added a lot of toppings to my bagel, so eating it was a bit difficult, but love the generous portions! You can generally swap out any bagel type if you order one of their bagel options on the menu! Of course, since we went around closing, they ran out of most of their most popular ingredients. I love Everything bagels, but I'm pretty sure that was probably one of the first bagels to sell out. Other than that, I had a pleasant experience and would definitely try out other bagels on the menu! read more

Noah's NY Bagels - Bagels Near Me - Pleasanton, California

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Working a Saturday shift so decided to get some bagels for the coworkers and I! Arrived around 7:20 am and there were already a few customers in the shop. Located next to the Safeway on Santa Rita Rd and there's plenty of parking. I picked the variety box (I didn't count the bagels but there were at least 12 of them in there!) plus two tubs of cream cheese ($18). There's a fridge with the different kinds of cream cheese and you just grab them. I got the plain cream cheese and the garden veggie. I believe if you get the variety box, it already comes with the cream cheese. The garden veggie cream cheese was delicious! I've also tried the honey almond one before and definitely liked that one too. For the bagels, you can choose if you want them sliced or not. Bagels were soft and fresh! I want to try their breakfast sandwiches next time when I'm not in a grab-in-go moment. Service was quick and the cashier who assisted me was nice and helpful. read more

I would like to comment on the store located on Santa Rita Rd, Pleasanton, Ca. Me and my Fiancé stopped in to get a bagel for the 1st time on Sunday 01/27/25. As we are new to Pleasanton. We were standing at the register trying to figure out what we wanted since they were out of the Jalepeno bagels, I walked over to see what bagels they did have, when I turned to go back to the register, I didn't realize that the guy that was helping us moved over to the farther register until someone yelled at me saying "Excuse me, Excuse me" when I realized that was meant for me, I was embarrassed and shocked and hurried over so she could help a couple behind me. At that point it was if we were rushed into making a decision as to what we wanted. There was nobody else behind us, but we just ordered whatever. As we were sitting eating our food the same employee came out that yelled at me to clean we thought, but she was talking on her cell phone very loudly and cussing, and slamming chairs around until she finally hung up on the person. She then was continuing talking loudly to herself cussing. We will never come to this location again, ruined our beautiful day for sure. read more

I've had Noah's Bagels, but had never been to a store before. I have to say that the customer service experience was disappointing. The lady who took my order was great (Lynette), but the lady behind making coffee seemed frustrated making sarcastic comments, and making sure the customers knew how frustrated she felt. I know customer service is a thing of the past, but why try to get rid of your customers by hiring sour people who simply get rid of your customers... I don't think I'll be back. read more

Noah's NY Bagels - Bagels Near Me - Pleasanton, California

Friendly team led by Joyce. Always busy. My preference is cinnamon raisin toasted with strawberry schmeer. Free refills, stop in once or twice a month for a bagel sandwich. The negativity is from some impatient high schoolers, occasionally it's hard to keep up with their mob. read more

I love Noah's bagels. However today I did not have a good experience. The manager that was on duty was rude to her employees while there was a loooong line of customers. She left and went to the back and left her employees to handle it. I waited in the line for 20 min before the registers had to be restarted. So there was another 10 minute wait and I haven't even ordered. It was very unorganized and rude honestly. I did not like the experience at all. read more

Noah's NY Bagels - They were taking orders and then we had to wait to pay for them for the registers to boot back up. - Bagels Near Me - Pleasanton, California

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To the manager who replied with the same copy paste reply to every negative review- you saying this is a problem of "my expectations" is a slap in the face. NO ONE expects a completely and inedibly burnt bagel when they order a bagel with cream cheese, especially from a business that has bagels in its name. This isn't a problem of me expecting more cream cheese or a different flavor. And I did write the company when your store didn't answer- no reply of course. And you still don't answer your phone. read more

Noah's NY Bagels - COMPLETELY BURNT BAGEL - Bagels Near Me - Pleasanton, California

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Great people great service great food. No complaints. It's a typical bagel shop not sure what people are expecting? They also tend to have nice deals on bagels like a dozen plus coffee for like 12$. read more

Just left noahs bagel this morning. I should've checked my bagel before I left. Now Im home with a bagel cut like this. Im angry. read more

Noah's NY Bagels - Gave me a bad cut bagel. - Bagels Near Me - Pleasanton, California

Just been there on 09/28/24 around 7:30Am. I ordered food and got wrong order and young guy with the beard that he works there got upset with me, and very unprofessional. I was in shock that someone with that horrible additive is allowed to work with the customers and raise his voice on customers, I left without getting correct order. I will never come back and I don't recommend this place to anyone. I use to spend a lot here by ordering for 100 people- for my employees , after this experience never again, this is the worse experience that I ever had, and please don't go to this place. read more

Stopped by Noah's for a sandwich on my lunch break. Ordered a ham and cheese sandwich with everything bagel The bagel didn't have enough mayo nor mustard. The only items on the sandwich were ham cheese onions tomatoes and lettuce. Was expecting a little more like peppers etc. It's an okay place for a sandwich I guess read more

Noah's NY Bagels - Bagels Near Me - Pleasanton, California

Came in just after closing, and the staff was kind to fulfill my order. They had went above and beyond with customer service, and the lox bagel hit the spot. It's great to have a bagel with fresh ingredients. read more

I love Noah's Bagels and have been to many outlets throughout the years. I was disappointed by the customer service experienced at this Pleasanton outlet on a non-busy Tuesday afternoon, post-lunch. I entered and the decor and seating was standard with only 1 table of about 4 people having a late lunch and no queue for ordering. I looked forward to taking home some fresh bagels but it had been a few years since I had visited Noah's. I took a few minutes to decide which bagels I wanted for a half dozen plus 2 extra bagel order as I was contemplating the many choices on offer not usually available at other shops. One person was behind the counter making a sandwich and asked me twice in between her sandwich making if I was ready. As I hesitated each time trying to decide on my bagel choices she cut me off abruptly and impatiently and said that she would be right with me. There were no other customers so the impatience was surprising. I finally ordered my bagels and said thanks. The person behind the counter just looked at me and was apparently not versed in customer service as she said nothing in return. This entire time there were no other customers waiting and this counter experience from this business was more than disappointing. read more