I used small moves back in September 2021 for a move from a room in a house to a townhouse. Two…read moremovers showed up on time, they give pre-arrival call notice, and finished moving my stuff quicker than expected. Super kind and they listened attentively to all requests and concerns while they efficiently moved. Great communicators. If you have any delicate furnitures, do ensure that the movers wrap it with additional blankets and wrap them securely with tape/saran wrap. Several ladies (zella, kathy, brenda) who helped me reserve movers initially and handle post-move discussions were very professional, respectful, and responsive. They want to provide good service to their customers and retain customers and it really showed in many ways!! Ue the coupon from yelp for discount. They accept it. Thank you for a great service and for making it a smooth moving experience. Recommended!!!!

The movers themselves were wonderful people. However we booked the service 1 month in advance and…read moreasked for the first move of the day. We also booked 3 movers. What we got was 2 movers arriving nearly 3 hours late. Apparently even when we asked for the first appointment of the day, they still managed to book someone else before us. When you have a small window to move 3 hours makes a huge difference and has a frustrating domino effect on everything. Not the worst experience, but also not the best.

Attempted fraud. They charged me packing, shuttle and transport fees based on "actual weight of…read more4300 lbs" and when I contacted them to say that I knew my goods could not possibly weigh that much, said they would not release my goods until I paid $6000USD in full. After I paid in full, they admitted the shipment actually weighed 3700 lbs, and offered to refund a small portion of the transport fee only. Their "full service" was supposed to include certain of my items being clearly labeled and put aside for my quick access, but this never happened. I had paid a lot of money to have those items sorted and put into a separate pile for this purpose. Their accounting department made multiple mistakes that cost me over $260USD in bank fees, for which they only offered to reimburse $130. They arranged to have my car transported, and it arrived damaged, for which I had to submit a claim. My attempts at resolving the situation only resulted in a rude email from them stating they would make "no further adjustments to my invoice," other than deducting the $130 bank fees.

Friendly, quick to respond and went above and beyond in helping us figure out our car import…read morerequirements even though we were driving separately. The movers themselves are super efficient and considerate too! I will say the scheduled delivery date was a bit alter than I really wanted, but the delivery window was also over the holidays. Any other moving company also gives huge delivery windows and you can never control everything so all in all they were great.

I wanted to thank Moving-Pros for making our recent move seamless. Brandon booked our move, was…read morevery responsive and answered all my questions. Our movers Hassan and Ben were quick and efficient. I appreciated how they kept our belongings protected and secure

If moving is a nightmare, these folks are the dream team…read more From the first email to the final box, this company was on it. Lightning-fast replies, proactive confirmations (yes, they texted me a few days before!), and an overall sense that someone competent had my back every step of the way. The movers showed up on time--and in this day and age, that's basically a magic trick. Polite, efficient, and so quiet I barely noticed my couch was flying out the door. They wrapped the whole move in exactly 3 hours, just as quoted, even though I padded an extra hour thinking "no way they'll nail it." And the cherry on top? Best price I was quoted and the smoothest payment process ever. Invoice arrived as the move wrapped up, paid online with Visa in seconds. Stress-free, surprise-free, and somehow... enjoyable? 10/10 would let them lift all my heavy stuff again.

Terrible customer service. I messaged asking if they were…read moreavailable for a certain date and time. They immediately said they could help. I said great let's book it. I was so impressed with the quick reply. Then I cancelled the other requests that I had to other movers, told easy around moving and delivery that I had booked the elevator and they told me they would have to get back to me and let me know if they could make that time then told me a few hours later that they couldn't help me that day at all but could help me the day before and blamed the miscommunication on me even though I had the history of the messages on my phone terrible customer service. don't bother. ----- If you post a review that they don't like, prepare to get a backlash of messages in your inbox. I sure dogged a bullet here!

[Quick and Easy]…read more Moving isn't something I do often - at least not for myself. When I was younger, I'd conscript a few friends and stuff a car beyond it's reasonable limits to save a few bucks. Ever cram a queen sized mattress into an Accord? I have. Anyways, time was of the essence for me to move out of my 2-bedroom apartment so I contacted these guys based on the Yelp reviews. Manel replied promptly and after I made my $100 deposit, we were off to the races. Moving day came and the two movers showed up with a massive truck. I'm guessing it was a 5 ton but I'm no expert but could've easily fit 3 times the contents of my condo. I guess they've probably helped a few hoarders with a move. The two guys (Jesse and I don't remember the other's name) ran 15 minutes late but called ahead to let me know. Once they got to work however, they were unstoppable. In just over an hour, they had my entire apartment in the back of the truck. (I also had packed and moved some of the smaller items already) Unloading at my new destination took a little longer due to a narrow entryway but they still navigated it like rockstars - and without any scratches. In total, the move took 4 hours. Their rate including the truck was $100/hr plus $100 delivery fee plus tax. I figure that's decent value. If I had to rent a truck and coerce some friends, it'd have taken me 3 times longer and I'd probably have to buy them dinner.

This moving company is anything but jiffy. Worst move I have ever experienced. Arrived one and a…read morehalf hours late. One mover was so rude and never stopped talking. Charged $800.00 over the estimate. Payment was by a credit card that was rarely used. Found out that the card was used by fraud to book rooms in Abbotsford and Coquitlam. Will never recommend this company to anyone.

I came across Jiffy Move while searching the neighborhood for another business, and because of the…read morehelpfulness of the owners, decided to use them for my upcoming move. It was a two-parter: half my belongings into storage before showing the place, and the rest after selling. The first move went well; the movers were efficient and organized and took good care of my things. They arrived at each of the three drops before I did and handled everything professionally and in a friendly way. One was an owner. The second move was frustrating and upsetting. The movers took a break without communicating to me where they were going but simply disappeared. They left grease marks on my carpet with the cart wheels, showed up at each drop 10 minutes after I did, and broke the legs of my antique desk, a family heirloom, by dragging it across carpet instead of picking it up. Worst, they packed my storage locker with no room to enter or move, and with all the furniture at the front/entrance. If I could move furniture, I would have done the move myself! When I reported my concerns, I received a fairly prompt response. After a conversation with the owner who had been present for the first move, I felt confident things would be resolved. He offered to come to my storage locker with a second mover and reorganize it; to assess the damage to the desk and either repair it himself or recommend someone and cover the cost; and to compensate me for the movers' downtime during the second move. But he has now postponed doing these things two weeks running, and when I asked for a commitment to a date and time, I did not hear back. I spent close to $1800 on a 1BD apt move and whereas I started out prepared to recommend the company, I'm now frustrated and afraid I've been left with problems of someone else's making that I am going to have to pay more to solve. I want the resolution of these issues to be made a priority for Jiffy Move, and to have a committed date and time for that resolution to happen.

Moved from Vancouver BC to Houston TX and had an amazing experience with Homeland Moving. The…read moremovers were fantastic--every item was handled with care, and the whole process was smooth from start to finish. Big thanks to Alex for the excellent service! They also provided help with the customs paperwork, which made the cross-border move a lot less stressful during these times. I requested delivery for April 8-9th and they got it there right on time. If any of my friends or family ever need to relocate, I'll definitely be recommending you guys.

I had a job relocation from Vancouver to Toronto, my family and I needed to move out within the…read moremonth and I had reached out to Homeland for my move, they had provided me an amazing quote for my move. I requested an available time 3 weeks prior to my new property acquired, an available time slot was given, dispatch called me 24 hours prior to my move. On moving day, the crew had contacted me 30 minutes prior to arrival; they arrived and I had requested some wrapping for my goods, they had let me know we offer blanket wrapping for free and protection wrapping for any items needed. The crew are hard workers, a grand piano they made it look easy to move. After our pickup they had let me know that my goods will be heading to Toronto and when it would arrive, I appreciate the easy communication with dispatch. Dispatch notified me for the delivery date, crew had showed up and delivered my goods. Thank you for amazing service and professionalism. If we decide to move again you will hear back from us.

I used Ellis Moving recently and had a bad experience. A new employee had underestimated my move…read moreand consequently a smaller truck arrived. I was on a time frame to get packed up, floors cleaned and catch a ferry. We had to wait for a bigger truck. It was a panic to get everything done, without going into detail things went from bad to worse. It was very stressful. However, the crew was great, wrapped everything well, worked hard to get my things out of the house and no furniture was damaged. When I shared my experience with the owners, they took responsibility, apologized and made it right in a BIG way. One hears of so many companies that make excuses and are difficult to deal with. This is a company with integrity. Thank you Donna & James

I used Ellis Moving & Storage to move my belongings from Vancouver to Spain. The main reason I…read moredecided to bring things from home versus buying new here in Spain was because of my collection of paintings which I didn't want to part with. We also spoke in detail about the types of each painting (e.g. oil vs water colour, etc.), and I requested that my six most valuable paintings be crated for added protection. When I interviewed Ellis and a couple of other companies, I was very clear that taking care of my art work was the most important part of the move. Flash forward to present day. When my items finally arrived in Spain and I had the chance to open the boxes and check to make sure that they had arrived okay, I was upset to see that for my two most valuable paintings, paint came off each painting onto the plastic wrap that they had wrapped them in. They hadn't bothered to wrap them more carefully to ensure this didn't happen. Note that I have moved these paintings many times myself over the years and never had this happen because I put a layer of cardboard between the front of each painting and the plastic wrap to ensure this didn't happen. And for one other treasured artwork, the plastic completely stuck to the entire surface of the painting! Fortunately it came off without damaging the painting, even though it appears to have left some residue on the surface (which fortunately seems to come off with some gentle wiping). When I emailed my main contact about what had happened, he didn't respond. I then forwarded the same email to him and "cc'ed" the CEO - his brother I believe - to see if I received a response. Still nothing. I find this very unacceptable considering the thousands of dollars I paid to them for their services. To give credit where credit is due, all of my other items arrived safely included my china and crystal glass set. However, the pieces of art that got damaged are worth over $12,000 Cdn. For one of them, it was only a small amount of paint that came off, but there was more damage on the other one. And I was very clear that they were the most important pieces to me. Plus it's hard to understand how professional movers don't know how to properly wrap things like paintings, and also why they completely forgot to crate the key pieces as discussed. So unfortunately I have to give Ellis Moving & Storage a D, especially because ignoring me once I reported the issue to them shows a complete lack of professionalism in my estimation. I would recommend finding another moving company, especially if you're transporting fine art work.

A family member recommended this moving company after their recent move…read more We were VERY pleased with the service that was provided. It was easy to book our date. They were customer focused, accommodated our date change, were very courteous and friendly. The movers worked quickly and were very careful with our furniture - using special wrap to keep things safe. I dislike moving, but Metro Van Movers made the day easy and actually fun. My husband and I both highly recommend this service.

We found MVM because of their unique offering of reusable, heavy-duty totes instead of cardboard…read moreboxes for moving. This is an excellent way to reduce waste and ensure your items arrive at your new home safely. You will need to pay a cash deposit up front of $15 per box, to be returned once they collect the boxes. This was great and I wish more companies offered it. We had three packers for three hours the first day which was speedy and efficient. Both days they arrived early which I really appreciated. The second day we had three movers, however they moved a bit slower than I would have liked. One of three of the workers stayed in the truck the entire time and did not rotate with the other workers, who started showing signs of fatigue after several hours (understandable). I understand getting tired, but towards the end of their work my instructions were not followed and boxes were placed haphazardly on our first and second floor rather than where I asked them to be. It took them almost two hours to get from our old to our new place, during which time they mentioned stopping for food and water (but I was charged the full time). I want these guys to get a break and asked if they would get one, but never got a clear answer, and I think I paid for all the time anyways. All and all, we enjoyed using this service and would recommend it for anyone tackling a big move in Vancouver. They could work a little faster, but all of my items arrived safely which was my primary concern.