Friday November 25, 2022, requested a jump start through AAA. Notified it would be an hour. 45 minutes later, I rec'd another text, saying it would be an additional 3 hours..... For a jump start, in Oceanside, where they are located....... I'm right off the I-5, not the back gate to Pendleton!!!!! Good luck Called AAA, they scheduled another tow co here in town, and they declined to tow my vehicle. Did n k pass my info to other companies....... Never experienced anything like this. Stay away, they can show up and decline service!!!! read more

My cars engine was overheating due to a water pump leak in Oceanside. I was on my way to LA from Spring Valley. Matthew towed me and drove my car and myself back to spring Valley. NK Towing services from Oceanside to Del Mar and I was taken to Spring Valley!!! That's outstanding service!!! Thank you so much to Matthew McFarland!!! read more

It took 8 hours and 3 tow trucks to get my vehicle towed to a shop the other day. I felt unsafe and threatened by the second agent NK towing sent to my residence. Right off the bat he was demeaning, aggravated, and was shaking his fingers at me while talking down at me as if I was being scolded. I had to, for the first time ever in my life, ask him to leave my property. I did not feel safe, nor taken care of at all. This 8 hour day of back and forth with NK, AAA and just waiting around cost me over $100 in rental car fees and lost customers at my small. business that I own. A couple days later I had to have a second tow from the first shop to a second shop and requested my tow be covered due to the experience I had just had a couple of days prior. I was DENIED by the female representative that called me from NK. They did not provide one single solution, they didn't offer anything that they could do for me, only what they would not do. They didn't even apologize for sending someone to my house who was disrespectful and made me feel unsafe. When you call AAA make sure you ask which tow company they're sending. read more

My boyfriends car was broken down in a parking lot we used my tripple A to get it towed and they sent us a driver from NK towing and that's where the nightmare began, they had us waiting for a an hour which is fine I'm sure their busy upon arrival the driver tells us he won't be able to tow the car due to multiple factors saying he'd need a dolly of some type and the truck he was in didn't have one, we tell him the car will be impounded if not towed and he says he's gonna send someone else who will be able to tow it okay that's fine we wait and the exact same style tow truck arrives with a different driver he then tells us the exact same thing.. we call his boss and tell him hey we don't have the keys but we still need it towed and they tell us they are unable to do it... the man I spoke to on the phone was extremely rude.. the next day I go back to the same parking lot trying to get this thing towed and again triple a puts us through to NK towing and the exact same man answers the phone and tells us "thought you lost your keys" and starts making snarky remarks and then says "I'm gonna hand this back to triple A" triple A finally sends us a tow driver from Cross roads towing and he's able to hook our car up and tow it on the very first try.. I don't know what kind of buisness they are running here but this place was such a joke don't even bother read more

AAA linked me with this company to get me off the side of the 5 Freeway... Stuck on the side of the Highway. NK towing has had my request for an hour and a half (eta was 45 minutes) I've personally been talking with the towing company dispatcher and they're telling me he's almost here and he's heading southbound, problem is the driver is apparently south bound of my current location, so how does that make sense? It's been a NIGHTMARE trying to get help from NK towing, called triple A(AAA) and had them cancel and contact another towing company. Avoid this company at all costs. read more

HORRIBLE PLACE!!! They refused to help us and made us drive 9 hours to sign a single piece of paper even though we are military. They cussed us out and our insurance. I'm getting their triple a certification removed too. read more

Richard Baxter was our tow truck driver when we needed our 68 Chevy truck towed from our garage to a repair shop. He was prompt, knowledgeable, and friendly! Best towing experience we have had, and we are incredibly thankful for Richard for making the experience a positive one. read more

Some jerk stole the catalytic converter out of my Prius and I had to get it towed to get it replaced. It was a wholly unpleasant situation made slightly better by the professionals at NK Towing. The driver was friendly, empathetic, and handled my Prius with care. I might be out a stimulus check thanks to thieves, but at least the tow truck driver was kind. It's 2021 and I'll take whatever small win I can get. read more

I recommend this company Mike you are a legend! Whoever is in charge of this company needs to give this man a raise because his standards of excellence a far above Total Satisfaction! He is amazing at what he does and has the best customer service skills I've had in a long time. Thankyou for helping me and my wife when we were broke down by the side of road and making it such a pleasant experience during a rough day getting our car taken care of. Thankyou again Mike! read more

Tow driver Michael started out nice, but his professionalism quickly waned. After taking us to a first location whose lot was full, he then directed us to a junkyard company and when I told him the address the person on the phone from the company had given us, he told us this was incorrect and he knew where the correct one was. He towed us to the junkyard, which informed us although they were the same company we needed to go to the actual address the representative provided. Thankfully, the other location was not far from the initial one. However, despite the junkyard informing us that we needed to provide the title and registration information before we could bring the car into the junkyard, Michael insisted he had to leave the car and illegally unhooked it at the junkyard and left. He claims his supervisor told him he had to leave. If this is the case then the entire entity of NK Towing does not care about providing quality customer service to their clientele. I will not utilize this towing company EVER AGAIN and highly encourage you to look elsewhere. Regardless of being AAA approved, they need to reevaluate who they accredit. I will also be calling AAA to inform them of this unprofessional behavior. read more

Thanks to Martha, a 26-year-old Latino tech who helped diagnose my car's electrical system. As it turns out, I did not need a new battery after all. Still, Martha explained the type of battery I need (which AAA does not typically carry) and gave me information on which car repair shops in Oceanside-Vista DO carry and install that battery. As a plus, she even showed me how to check my oil level and what type of oil to use in my 2016 Kia Optima. It's great to see a young lady pursue a career in auto repair. Martha said that she is training her two young daughters to help her with basic car-repair maintenance. I'm thrilled to see more females in this traditionally male-dominated field! read more

My car wouldn't start in the parking lot and Richie came to help. He was quick, kind and willing to go the extra mile to accommodate me.

4 hours. That's its, that's the review . The guy I wish I remembered his name but he was cool, I just waited 4 hours to get towed and there's no excuse for that. read more

Our truck broke down while camping with our travel trailer & when i called AAA they kept sending out another tow company that was horrible and only trying to take our truck leaving our trailer behind. When i called NK it was instant relief from the first hello. The office woman assured me i was in good hands and she did not let me down. Within 20 mins her drivers contacted me and were on their way. Thank you again NK towing for a flawless transaction and getting our truck & trailer home safely. read more

My brother myself and his huskita broke down on the freeway Friday night and Derek was on it! He arrived quickly and we thought we'd have to take a Uber or Lyft to Mission Bay due to covid. Derek was kind enough to allow us to ride in the truck saving us money and time. He was friendly understanding and efficient. We all had mask on and really appreciate that he allowed ya to ride back to SD in the truck even with our dog. Thank you Derek read more

The driver was rude to my 84 year old mother...so I stepped in. She was trying to ask a question and the tow truck guy was frustrated because I guess he had ansered the question previously and didn't want to answer it again. I told him he didn't need to be rude and then it all went downhill from there!! He said he wouldn't put the truck in the direction she needed it in the driveway and acres as I'd it was way to difficult. So I ended up rolling it out the driveway as he was I guess pulling away and refusing service. Then he jumped out of his truck and started laughing at me. Not a good thing to do when someone is frustrated. I thought I was helping and he thought it was a good time to me fun of me and laugh... So I told him I refuse service and to go away a.d called him a rude name(that I will admit because he deserved it for putting me a sy m through that) he laughed some more and drove off. I don't usually looset temper but he pushed me too far!! As soon as I figure out the name of the guy that came out I will add that too. Shame on me for loosing my temper but shame on this towing company for hiring someone that would be rude to an 84 YEAR OLD WOMAN and her daughter as we were already having a tough day in need of a row truck. NEVER EVER AGAIN! TERRIBLE CUSTOMER SERVICE. And NO COVID protocol! No mask and shouting...spit galore...gross person read more

I called AAA for a tow at 3:10pm from work. My boyfriend was with the vehicle at the site, and he is on my account. I was on my way there when NK Towing called me and asked me to send a picture of my drivers license, to which I did. David from NK towing showed up and didn't respond to my boyfriend when he was politely addressing him, and ended up saying he needed a different truck. He left without saying anything and did not return. I was waiting for another truck/ driver so I call NK Towing and speak to Nina who has the idea in her head that I am not on the scene. She told AAA this, among other awful things about me, and further declined my calls. NK towing would not service me, because they couldn't complete the job but they made it seem to AAA that I was not on the scene (untrue) and because of their pettiness, I waited for ***8 HOURS*** broken down on the side of the road, partially blocking a driveway to a storage place which resulted in the police showing up because of people calling since I was sitting out there for an INSANE amount of time. AAA kept re-assigning me NK Towing and apparently the system doesn't realize they won't service me. I ended up being forced to use private towing service 8 hours later...What a terrible experience! Had NK Towing just come back like the initial driver said he would, and not made up lies to AAA dispatch about me not being on the scene, I wouldn't have gone through this. This is the 100% honest truth and I do also blame AAA for giving me the runaround for hours and hours and taking the side of the tow truck company instead of getting me the roadside service which is their duty to do. I have never in my life experienced such unprofessionalism. read more

Ran out of gas on the side of the freeway just south of San Clemente, and AAA inexplicably assigned me to NT Towing in Oceanside. 40 minutes later, a truck from NT Towing arrives WITH NO FUEL!!! Not only that, the driver just sits in his car instead of coming to tell me, and when I call the dispatcher to find out what's happening she yells and me and hangs up on me. Turns out the guy not only came without fuel, his truck broke down! So I have to wait another 40 minute for another driver to come with fuel. Well done NT Towing and nasty dispatcher Adrian. read more

KODY H. was extremely helpful, friendly and professional. He called me to let me know his eta and arrived right on time. He fixed my issue with my battery and was very enjoyable to work with. I feel like he represented NK Towing exceptionally well. This is not the 1st time NK Towing had done a superb job, but KODY Definitely stood out from the pack. Exceptional service, flawless victory! Thank you NK Towing! read more

I was also assigned this company through AAA. I was helped twice because my warranty from another shop didn't cover me. Alejandro and Derrick are both very knowledgeable and assisted me in jumping my car and replacing my battery. I honestly don't know what else they could've done to help. Awesome experience. read more

The guy that towed my car from a ditch this morning at 4am in Fallbrook is a god send. I never got his name but if you ever get a chance to read this Mr. TowTruck Driver, I am forever grateful to you. You helped me out in more ways than one! Thank you thank you thank you! read more

Yeah, this guy totally tried to scam me. I have roadside assistance through my car insurance provider. They dispatched him. He claimed that we would have to pay $75. Then said it would take 3 hours. And then gave us 2 more numbers to call instead of him. Called our provider back and they canceled the contract, only to have him call us again to try more scamming. Really sketchy. read more

Horrible. 1hr wait turns to 4hrs with a attitude! Smh never ever if u hear there name NK towing just cancel I promise u .

Richie was very helpful, very professional and very kind. It was my first time that my car broke down but thanks to Richie, i had a nice experience. read more

Dana was AWESOME! She came through AAA. The car of my son's girlfriend got fire, she was having a hard time. Dana suggested good mechanics around the area and took a quick look for the car problem. I appreciated she helped us with her kindness! Thank you again, totally satisfied!!! read more

Richie Baxter went above and beyond to help my elderly mother feel comfortable as he came to her aide. 5 stars for this employee! read more

Awesome experience. Alejandro was great and very informative. Went through every single test on my car before leaving, and had great suggestions for me. If you need battery or diagnostic services I highly suggest him! read more

Your driver completely crippled my RV While I was on my way to the hospital for jaundice/liver failure and covid Symptoms. He put a hole through the radiator and dragged it across the freeway By the steering rack rendering the Rv completely Unable to Be driven. That was back on 8 April it is now the day after Easter Sunday and I have tried calling multiple times only to get the same excuse that the person that I need to speak with about the matter is not in that they will call me back I've called Maybe five times now and no one has gotten back to me and I still have not been able to get to the hospital cause I'm still stranded on the side of the road is this acceptable for you guys read more

I got a flat tire on my way home last night. NK towing picked me up within 30 minutes and brought us (my car and me) home. Called them again the next day to tow my car to the tire shop. I was in and out in less than 2 hours! Amazing staff! They were so kind and funny! They made me feel less stressed about dealing with a flat :) read more

Excellent Job! Corey was terrific in moving a large suv from a difficult position on the highway. Fast and Courteous , what else would you want. read more

We needed a tow to our repair shop and we were pleased to find that NK Towing was timely, courteous and extremely professional. Richard Baxter was the gentleman who helped us out. I would definitely use NK Towing again!! read more

Sent by AAA after wheel/tire damaged when LEAF driven over median, Matthew M. Mains spotted suspension damage we had not considered and suggested tow to Nissan vs original plan to go to Discount Tire. Good call. Thanks, AAA. Thanks, Matthew. "Totally Satisfied" read more

Outstanding and very quick service to tow our car to a local dealership!! Clean, well equipped flatbed and very friendly and professional driver! read more

I recently needed a tow for my TACOMA. NK arrived before their estimated arrival time. I don't know his name but he was friendly, courteous, pushed my truck into position to get on the flatbed all in record time. I would recommend them to anyone. They came to me thru AAA and it was an A+ job. Thanks, Maryann. read more

BEWARE! Just wanted to take a moment and share my personal thoughts about this company as a whole. Short story, my son, a young Marine on Camp Pendleton made a stupid mistake. He had his car break down and let it sit out of the way on the side of the road too long and the PMO had it towed. Two weeks earlier the car broke down and we had it towed for $78. He couldn't afford to fix it but elected to drive it again and it broke down for good. The PMO call NK Towing to pick up the car. It stayed on their lot one night and a good portion of the next day. NK Towing charged my young Marine $800 for towing the car 10 miles and keeping it overnight. This is obviously a blatant case of taking advantage of someone as I have checked numerous towing companies in the area and the going rate is about $250. I have attempted three times to reach the owner but he either refuses to take my call or doesn't return my call. His greed and obvious non-caring and unethical attitude towards our military heroes has led to this post as well as a formal complaint to Camp Pendleton police and a formal complaint with the better business bureau. My intent is to try to get the word out about their attitude towards our veterans in the hopes that they will never be allowed to take advantage of a young kid, mother, grandmother, or daughter again. If you care about those less fortunate and our veterans, please avoid giving the any of your business and share this observation with everyone you know. read more

Had to call AAA for help with a flat as SURPRISE! this car comes with no spare nor jack. They sent help from NK Towing and Jeremy and Garland were there within 1/2 hour. 2 nice guys, no problems, had me back on my way in no time at all. I guess Garland was training Jeremy. I say he is a keeper. Too bad I can't say the same for this car. read more

Yesterday my car died at the Trader Joe's on Vista Way. I called AAA and tey sent NK towing to help me. The NK Technician #127373 ( I'm embarassed I can't remember his name) came about 45 minutes before AAA said he would. He was very helpful, courteous and friendly. He determined my battery was the problem. He replaced it and got me on my way. I recommend this technician very highly. I've been helped my NK Towing about 3 times in the past five years and been very pleased with their techs and their service! read more

Was told the wait time would be 45 minutes to an hour, 1.5 hours later and still nothing, canceled the tow and called another towing company, NK just wasted my time! read more

I had my interaction with NK Towing via a AAA battery service. A technician came to my home, tested my car battery, which resulted in a dead, unreliable battery. I granted AAA permission to replace my battery. Not even 6 months later, my battery was failing. AAA has a 3 year replacement warranty, therefore I called to get another battery. Unfortunately I misplaced my receipt of the service, paid cash and was ultimately left purchasing another battery - which I completely understand. The reason for writing this review, is because of the total disregard of NK Towing's customer service. They declined the replacement under warranty, did not have the battery transaction in their inventory system, refused to help me find documentation and records, proceeded to insult my mistake of misplacing the receipt, and when they were criticized for not having their own records of the replacement they hung up the phone! NK Towing declared that I did not receive a AAA battery and that I just asked for a jump. When I sent them a picture of my AAA battery with the serial number, they still declined honoring the warranty. A month later, my car was serviced by the dealer and they happened to have found the receipt! They will be honoring the warranty, however the work it took to get them to and the stress of not being properly serviced along with being told I was a liar motivated me to write this review. I will not recommend NK Towing ever. read more