I am so pleased with the service I received. The technician was very knowledgeable, kind and…read moreprofessional. I would highly recommend!!

I reached out to this handyman contracting service for an estimate on some work in our home, and…read moreeven though we ultimately chose another provider, they made a genuinely strong impression. They arrived exactly when they said they would, which already sets the right tone, and every bit of communication along the way was professional, prompt, and easy to follow in that way that keeps the whole process calm rather than chaotic. The estimate itself was five stars, clear, organized, and written in a way that made it simple to understand the scope of the work without any pressure attached, and that kind of clarity is something I always appreciate when comparing options. We didn't select them for this particular project, but based on how they handled the initial steps, they will absolutely stay on our list for future work because reliability and good communication matter just as much as the finished product and they demonstrated both without any fuss. [Review 98 of 2026 - 4541 in North Carolina - 25288 overall]

They were on time, professional and completed the project in a timely fashion. Very pleased with…read morethe service.

Hi neighbors. Not sure if most of you recall my post a few weeks ago regarding my raccoon issue and…read morePCA remediating. So after receiving a call from the company on the final day of contract informing me the issue was much worse than the original inspection stated and it would cost me near another $4,000 to complete, I wrote a letter to the company. I have to say I was impressed that the owner, Rick called me and texted. When he did not hear back from me, he wrote me a letter expressing his disappointment in how everything was handled by his team and offered to complete the contract and the added work at no extra cost to me. It would all be completed for the original contract price. He was also there to supervise the entire project. Here is where he really impressed me. Before leaving we chatted a bit. We got on the subject of other house projects and I mentioned I was looking for a plumber and told him my issue. He asked to look at it and in 5-mins had resolved that issue and probably saved me several hundreds of dollars. Charlotte, if you ever have any problems with pests around your home you should consider the Pest Control Authority. Tell them they were highly recommended by me! 704-377-2844

I was impressed with the description of the PCA service. I called to ask about the pricing. The…read moregentleman I spoke with said he would come to the house to see what would be needed and give us a price. There was no mention of a fee, of which I would not have approved, as I was unemployed at the time. SIX months later, I was still unemployed and I received a bill for $125. I spoke to a woman there to let them know I was still without work and surprised by the unauthorized bill. She was less than understanding. Two months later I finally found work and before I could pay them they turned me over for collection despite my situation, my open communication with them and the unauthorized charge. I called to make the payment, which was deducted from my account, and two weeks later the collection agency is still sending me letters. I suppose it will depend on whether or not we need to involve a lawyer and the Consumer Financial Protection Bureau to determine if we ever use them or not. I certainly hope their work in the field is handled better than their accounting practices. GET EVERYTHING IN WRITING!!!!!

Been using these guys for 8+ years. John and Robert have always been the best of the best. They're…read morereliable and affordable and nice people.

I'm so happy we used this company. I feel like they've gone above and beyond. Pests are scary, but…read moreBug Man takes the time to explain the process and the plan. They've been professional in every aspect. Would recommend in a heartbeat.

These guys are the best! They really take their time to make sure that they give you great quality…read moreservice. Their prices beat other competitors and we were very impressed by their service. I would highly recommend them to anyone.

Leading up to my appointment, communication from Tabatha was really fantastic, on both email and…read moreover the phone. She was so thorough, thoughtful, and reassuring with her answers and questions. I felt very certain that I made the right choice after lots of research. Today, Ryan was our service tech for our first round of annual service and he was incredibly professional, respectful, friendly, thorough, had answers for for all of my questions, and advice for things to ensure a pest-free home. Really grateful for both Tabatha and Ryan's attention to detail and compassionate natures, especially around discussing and dealing with uncomfortable things like pests! Thanks so much, MPM!

This company is awesome. Great customer service and communication. When you ask to have certain…read moreareas done they are happy to accommodate. Highly recommend.

I paid them for a year of service (6 services) and they decided that my contract was too low and…read morewanted to charge me more on the 5th and 6th service. Even when I told them I would be more than happy to resign for another year at a higher price, as long as they honored the remainder of the first contract they basically told me to pound sand. I guess 65 dollars was more important than a new $370 contract

Christopher Robertson and his employee Eli went above and beyond to address the termite problem…read morewith my townhouse! They were timely, professional, and thorough! I highly recommend Christopher Robertson and his team!

I received a call from one of the owners. He was not only apologetic and accepted responsibility,…read morebut he made it right! I will be utilizing their services in the future. I was very impressed with the tone and sincerety of the call.

We called GSM to repair our AC unit. The technician replaced a $15.00 capacitor in the condenser…read morethen charged us $460. He told us not to install a filter in the hallway return duct. I would never recommend them to anyone in the future !!!