I'm so disappointed in the customer service I received from Nikko's Worldwide Chauffeured Services for our car service to the Guns N' Roses show. I won this awesome car service at a memorial benefit for a friend through a raffle. I was thrilled as we are going to just Uber. When I first talked to James at Nikko's (who was amazing, helpful & nice) I thought he had explained everything. When I called back to give my detailed information I spoke with Cedric who was pretty rude and condescending because I was not a current client. I explained THOUROGHLY that this was for a concert and I was unsure at the exact time the show would be over. I mean unless you are going to The Woodlands Pavilion how can you truly give this time. In the beginning (by James) I was told this would be fine as I could call my driver to let them know I was ready. Since this was just a transfer drive and NOT a limo service, my car was not the type to wait. In having to give them a time, I told them that I guess around midnight as I did not know. I was told by Cedric they needed my credit card on file, something I was NEVER told by James originally. I knew automatically at this point there would be some type of additional charges that would be coming. This week, 4 full days after the service, my card was charged an additional $67.50 for a wait time. I NEVER received a call to let me know that this charge would be occurring. I call today and talk to Cedric who explains that this charge is because I was not back at the car at the said time of midnight, so therefore there are additional charges. I was told this was fully explained to me at the time I set the car up and they will be emailing me transcripts of said previous conversations. If this was explained to me, it obviously was not in a very clear way... Again Cedric was condescending in his tone and his half ass descriptions of services and details. While I had the most amazing time at the concert with friends, the whole "car service" experience with Nikko's has left a tarnish on this memory.
I will say that James, our driver, was very kind and courteous and the car was extremely nice, clean and very comfortable.
SIDENOTE: I'm not all that upset about the additional charges as much as the deceptive practices as well as the lack of customer service to at least contact me to make me aware of the additional charges and permission to charge my card. If this would have been done, I would be fine with it as well as probably asked them to put an additional tip on there for my driver because I only had enough cash to only give him a 20% tip. read more