five out five stars ! great service specially from the…read moremanagement . New staff members make my visit enjoyable.

It was terrible. I accidentally damaged my phone last night and I really needed a new phone. When I…read morelast talked to a T-Mobile rep from customer care, I was told that I had $800 points to trade in for a new phone. Well, when I asked the associates, they said that T-Mobile doesn't do that. Ok, even if what I was told wasn't true, I still needed a new phone. The two associates there this morning didn't do anything to help me. They didn't try to sell me anything. They didn't try to help me explore my options on getting a new phone. They just didn't care. They didn't do ANYTHING to help me. I left very upset and disappointed. I expected better service. When I tried to use one of their phones to contact customer care, the associate wearing the glasses didn't provide me with the customer care phone number. I couldn't do it on my phone because it wouldn't turn on. It still needed drying out. But he was quick to tell me to put the phone back where it belonged with the most unfriendliest tone. I'm never coming back here again. I was ready to buy a new phone and no one would help.

I REALLY and sincerely wish I had remembered to ask the associate's name that assisted us on our…read morevisit this past week. She was incredibly helpful and knowledgeable. Well, my husband has been wanting Hey Dudes since before Christmas. We have had them in our Amazon shopping cart because they've been on sale. However, he wasn't sure about the fit since we've been told the sizing might be on the bigger size with the canvas material having a little give. We walked inside Famous to try a pair on with all intentions of ordering from Amazon since the price was almost half less. I decided to go ahead and just ask if they price match and they do! Just NOT with Amazon because it's an online-only store, but we did find a brick-and-mortar store (Hibbetts) who had a comparable price. Woohoo! I also was planning on buying a pair of shoes but I wanted Sketchers. The selection of colors wasn't great so I walked down to the Sketchers outlet store, found a beautiful bright pink color. But they hurt my feet so badly! I was so disappointed and ready to give up, but my husband needed to go back inside Famous to ask the associate a question. When we did, I told her I was ready to give up on having a nice pair of shoes. She asked why I didn't want a pair of Hey Dudes as well to match my man, and I said that I actually didn't think about it. I ended up trying on a pair for giggles and OMG, they are so comfortable!! I now see the hype, my feet felt so much relief wearing them and yes, I bought a pair too. Now my kiddo wants a matching pair haha! Anyway, great experience.

BUYER BEWARE: THE BOGO 1/2 OFF Is A Scam! Apparently they don't offer this deal on name brand…read moreNike Shoes or Hey Dudes! Not to mention I had to go back because they scanned one of the shoe boxes twice! TRASH!!! Read The Fine Print Fellow YELPERS. You will NOT save money on back to school shopping at this shoe store! Go to the Under Armour Store right now because EVERYTHING in there is Half Off ESPECIALLY the Shoes! Cereal Killer Out

Deal was initiated and confirmed in person and by phone with two UD managers. Was told to drive to…read morethis location cause they ran out of money and they would honor it. Arrived at this location to an unwelcoming employee, only to be told the store manager was at lunch and that he would not honor the deal. He alleged to contact the store manager, disappeared to the back came back and said he couldn't do it...Wasted time and gas, thanks again UD! *Edit* Updating my review just because I got apology from UD! PS...I ended up getting $700 for my pistols from a shop down the road and like with UD, I have good loan history with them too.

Came in and Oscar helped me out. Great service!!! Fast process and very nice will come back again!!read more

I've tried on a couple of Hugo suits before and I really like how it fits so went in the store to…read morebrowse around and maybe purchase a suit.. I was greeted at the door by Mr. Ali and Mr. M Ali was really helpful and nice. The suit I chose was a slim style that really fit my body and after getting measure I was hoping to come back to pick it up and try it on and write about my experience on Yelp. So why minus the one star?? I'm a pretty laid back guy but don't give me the run around.. Ali ask how soon I needed the suit, told him I didn't need it that soon, so he told me that it'll probably take around a week.. not a problem, gave them a call back within a week and now this where I start taking the stars off.. I called in and a guy by the name of Daniel picks up the phone.. Hello? Yeah?... so I ask him is this Hugo? He goes WHAT? I ask him is this Hugo.. He goes, Yeah??? Hugo isn't your high class luxury store but it does sell more expensive clothes than most of the store in Northpark.. I didn't expect a greeting like that, even calling in Pizza Hut gives a better greeting than that.. so I ask the guy I'm checking to see when my suit is ready for pick up.. he goes oh.. it'll probably be done by Friday.. okay that's fine.. Saturday come and I give the store 3 calls before someone finally picks up.. I'm understanding.. it's Saturday.. busy day.. but... again it's Mr. Daniel that picks up the phone.. Hello? Yeah?.... hmm, it's not your personal phone.. answer the phone right.. so again I proceed to ask him if my suit is ready for pick up.. doesn't bother checking.. ask me who my sales guy is and tell me it usually take around 10-12 days.. but maybe longer since there's a lot of alternation.. I just got the run around from a lazy guy.. The guy sounds like the alteration guy and I believe it is the alternation guy.. I'll re update on how the suit is when I finally receive my suit.. Nice products usually comes with good service. **update I finally got my suit.. it looks good, fit good and I'm ready to suit up and start talking to the ladies..*

Absolutely horrendous merchandise and customer service at this specific location. $119 shirt ripped…read moreat the seam before wearing. They would not do an exchange which is all we wanted as the piece was part of a set. No solution offered by Daniel, Melody, or Pedro as of yet. We have been to this location several times before and it has gone completely down hill. Will NOT return. Unacceptable

I was greet by a sweet individual and their name was Vinny!…read more So sweet and helped me even after I walked past several workers. Took their time with my shade matching and really made that connection - that is rare to see these days in retail. Very generous - I know they may be a flex or freelance workers but loved that I met Vinny yesterday!

I've now come here 3 times to get my makeup done and I've loved it every time! Derika always does…read moresuch a great job that if she ever leaves I'm going wherever she goes! She always checks to make sure I love it every step of the application and happily makes adjustments as needed. Whatever reference pic you bring she can easily duplicate it.

I was in Dallas for the weekend, and had a shoe crisis on Saturday, 04/12/25, at 8:40 PM. This…read morestore looked to be the nearest option for getting shoes. Their website said closes at 9 PM. Out for dinner - We grabbed our check, settled up, and jumped in the car. We arrived at Famous Footwear at 8:52 PM. They had no customers when I entered the door, asking if I was "too late to shop quickly?". The young man and young lady that were working were clearly setting all things right and tidy to close. They could have (understandably) said "yes ma'am...We're about to close." But, they said "Welcome in. You can shop. We're open." I thanked them and promised to hurry. They reassured me that I was welcome to shop until I found what I needed. I didn't finish until 9:15. The two were quick to answer questions and super polite. I was prepared to grab the first black shoe that would serve my purpose, but found a more ideal white shoe, because of their graciousness. They saved my shoe image for Sunday! I give these two clerks (I wish I had gotten their names!) two thumbs up and FIVE STARS! They were just...WOW!

Beyond amazing service! From the moment you walk in, you immediately get greeted and feel welcomed…read moreand noticed. The gentlemen in front, customer service friendly. I've come here a few times with my family and every time it's wonderful. I feel valued as a customer. Asked if I needed any help and are on stand by in case you change your mind. Definitely recommend this location, you won't regret it.

Jus so love the vintage vibe going on in their display windows! So now I have to think - how many…read moredays till Christmas? Well this store has something spectacular for everyone on your list!

Just flew in on a Sunday and I came straight here from the airport. I really wanted a hot stamp…read morefrom Texas. I was so lucky that they were able to do it in 30 minutes, whereas if it's so busy, you have to come back the next day. I'm here on a business trip and I don't have the luxury of coming here the following day. But the employees were nice and were able to do it.

Very good selection. Excellent prices No sales floor staff…read morewhich is +/- Be prepared to pull and restock shoe boxes. Go with a friend/relative for input so you get what works best for you

Pretty big store with a lot of options. Had a gift card and wanted to spend it. But I didn't really…read morefind anything that I liked and wanted to buy. I looked at the clear instruction which I had some good deals, but everything that I liked was not my size unfortunately. The surface was good though, and the employees helped to the best of their ability to try to find the shoes I liked in my size. They just didn't have any in stock. Overall, a good store.