Between the late pickup not prepared to take my payment, ( does not have a credit machine) I sat waiting for him to get a hold of his boss so I could pay him. Both times. both pickups ,the car reeked of pot Not that I'm against that but I'm paying someone to drive me safely Owner just said he would have a talk with driver. Was the worst car service I have ever used. Look elsewhere read more

For a company with such bad reviews, you would think that they would be on top of their customer service, especially when someone is looking to book. Nope. Guy was a total jerk. Condescending attitude. Asked him three times for a quote and all I got was that he "wouldn't want to scare me with the prices." Couldn't believe my ears. Don't waste your time. read more

My brother in law had a wedding this weekend. Approximately 1 1/2 hours prior to the arrival of the limo, the bride was contacted and told that the limo was in the shop. They cancelled the entire pickup. The company knew 2 days prior that the limo was in the shop and they never relayed the message or corresponded at all to anyone. I ended up driving the entire wedding party myself with several trips to salvage the damage and stress this company has caused. This is a horseshit company. I highly recommend going elsewhere. I would give them a half star if yelp allowed me to. read more

Traveling during holidays is stressful enough but not with them. We scheduled a pick up bright and early in the morning at 5 am and they showed up a few minutes before and drove us to the airport safely. We had 4 kids and 2 adults and 2 car seats and a bunch of luggages but everything fit and the driver helped us with the luggages as well. read more

I gotten their limo service for my daughter's quinceanera. The limo I had ordered picked her up at the church. I payed for a 6hour service. They put their quote, I respected it. About a couple hours later my son calls me saying the limo had "broke down" now they are in some sort of bus looking ride. They did not enjoy that. They said everyone was asleep in the bus. On top of that they were getting dropped off an hour early. But was reminde that they had an hour to go and driver went back. These are moments my daughter will never get back. I for sure will NEVER get their service again. read more

Brides and Grooms BEWARE! Just this past Saturday, my new sister-in-law was set and scheduled with this company for her WEDDING DAY! An hour and half before they were suppose to come and pick up the groomsmen and bring them to the venue, THEY CANCELED!!! CANCELED! They canceled because they said that the limo was in the shop. The killer is, they had no back up plan or way to fix this by sending another car, calling another company to step in.... NOTHING. Further... this limo was in the shop days before the event, so they had plenty of time to come up with a back up plan should something happen. I am absolutely disgusted with the company and the fact that they just left a bride hours before her big day high and dry with no transportation and nothing more and than am "I'm sorry". She did not deserve this nor does any bride deserve to be treated like this on their wedding day. The look on her face was shear heart break and I could not stand by and not warn others of how unprofessional this company was bc this is a HUGE part of their business. I have never heard of this happening to anyone and with so many other options out there, I beg that you go somewhere else. A true test of the character and integrity of company is how they treat their patron when unexpected things happen and this was was a very true picture of how this company may treat you if something happens. Go some where else!!! read more

Eddie was assigned to our trip out to O'Hare and again to pick us up after our vacation at O'Hare. He was prompt, polite and professional. Daniel was very easy to work with setting our rides. Look forward to working with them again read more

We scheduled a 14 person SUV to pick us up after our wedding and take us around the city for pictures. I am not sure if the limo itself was nice or if the driver was pleasant because the limo failed to show up. We had previously communicated with the company three times in order to confirm the reservation and ask questions about the limo's amenities. However, when we informed Nightstar's employee that the limo had not shown up and that we were still waiting my best man was rebuked by Nightstar and told that they had no record of a reservation. Overall this is an absolutely awful, very poorly organized, unprofessional company. read more

We used Nightstar for a one-way trip from the Northside to an O'Hare area hotel (we were going to a holiday party). The limo was scheduled to be there at 8 - my phone rang at 7:54 (early, usually, is nice!) and I told the driver we would be down in 10 minutes. (It was a group of 10 people.) He snipped at me, saying my pickup was scheduled at 8 and his watch says 7:57. So, I said we would be down in 5 minutes. After that, it was downhill. He told us he would have to charge us a waiting fee ($20 for 15 minutes - we are working professionals, not that big of a deal) - we said "fine" and he responded that it wasn't fine because he had another group to pick up after us. We also were not allowed to use any glassware (and he yelled at us when someone who did not hear this directive used a glass) because he had nowhere to wash the glasses out. So, in a nutshell, the driver was awful but on the plus side, the rates were very good ($110 for an SUV Stretch, no tax if you pay cash). read more

I used Nightstar for a trip from OHare to Chicago downtown and had a horrible experience. The car took about 20 minutes to arrive after I called... There was trash in the backseat which the driver did pick up after I got in. I think the ride was about $50 before tip and I tipped $7 which I thought was fair for a 30 minute ride when they showed up late in a dirty car! The driver was completely rude and acted like I was trash for tipping so inadequately! Despite that, I needed a car service for the next day and called back about an hour later to reserve a car to Schaumburg. The rate was about $90 and the person on the phone said there was a pre-paid 20% tip minimum! That's almost $20 just in tip!? I protested and he said "What were you going to tip anyways, $10?! 20% is average in this business!" Completely rude. I hung up and ended up taking a regular Chicago taxi- the driver was nice and completely happy with a $10 tip! I will never use this rude service again. read more

These A**holes are TERRIBLE. If you enjoy being spoken down to by your limo driver, book these guys. Limo experience felt a lot like getting kicked in the nuts and then charged for it. For woman it might feel something like getting sexually harassed and then having your purse stolen. When I booked the Limo, whoever answered the phone spoke like he was Lil Wayne and I could hardly understand his ghetto Ebonics. Driver was 15 minutes late to pick me up from the airport and then blamed traffic, but it was 11:30 at night on a thursday. Smelled awkward in the Limo, something like stale sex and marijuana with a cheap cologne to cover the scent. Simply the least comfortable I have been in any type of transportation experience. I would rather fly in the middle seat to China then ever use these disrespectful, arrogant, sloppy jokes of a Limo company ever again. read more

We had used Nightstar a few times before to get our group home from weddings out in the suburbs and booked them again this past weekend. 15 min after the scheduled pickup, we called to ask where the limo was. Turned out, it had never even been dispatched. My friend spent 20+ minutes on the phone with the manager trying to get an understanding as to how this happened and what type of makegood Nightstar would offer for their screw up. The manager refused to take accountability and ultimately said he wouldn't dispatch the car *UNTIL* we agreed we would pay the fee minus a $35 discount - a total BS offer for a mistake that left us stranded in the suburbs (ick) for well over an hour. This confirmed our suspicion that they had just completely forgotten to send a car vs the driver was running late, lost, etc. as the manager originally tried to propose. We scrapped our plans with Nightstar and booked individual cabs home. Never using them again read more

I booked a SUV limo with Nightstar for a bachelorette party I hosted this weekend and it was TERRIFIC!!! Our driver arrived right on time and the limo was great. Super clean and stocked with beer, it had a cd player for us to play our "limo jamz" and there were glasses for us to drink our champagne out of. Markus did a great job and dropped us off right in front of each of our locations, opening the door for us and helping us not slip in the snow - which was terrific in our heels! He kept in contact with me via cell and showed up at our locations promptly after I would call. It was great! I will definitely be using Nightstar again in the future. I highly recommend! read more

I have used Nightstar in the past and have been very satisfied. I even recommended them to a friend recent. If I had known last week what I know now I'd NEVER NEVER NEVER recommend them. I reserved a car for a pick up at Midway on the same day I needed it. Just before my departing flight I found out that I no longer needed a ride but had to turn off my phone. When I got to Midway I called to cancel and this is where the dispatcher lost his mind! He demanded that I pay because the driver was already there. When I refused to pay for a service I was not going to use he said, and I quote, "Lady, I am going to put your number all over the internet so that you get so many prank calls you won't know what to do". Needless to say the conversation went downhill from there and eventually he hung up on me. After this latest interaction with Nightstar I felt insulted and afraid for my own saftey. read more

Man it's really unfortunate to see all these terrible reviews of Nightstar. Granted, most of them deal with stretch limos and more than one-hour rentals (which you would think the driver would try extra hard to be on time, clean, etc.). I started using Nightstar back in 2010 going from the South Loop to Midway airport. The sedan was always on time, clean, and the driver friendly and suited up. Granted, if you expect your driver to be of the 1800s royal British butler sort of man, you'll be sorely disappointed. These drivers are however, miles ahead in courtesy when compared to the gamut of cab drivers in the city. Since relocating to Lakeview/Wrigleyville, I have continued my relationship with Nightstar -- my quote for a pickup at home going to O'hare one way was only $48. Their advertised rates of one-ways to Chicago airports is $45 + $3 tax and gratuity extra. In my experience, if you live downtown, you'll pay from $48-52 (+ tip) one-way for a sedan to the airport. With a cab running at about $45 including tip, you only pay $10-15 extra for black car service. One time when my girlfriend and I were going on vacation, we requested a sedan. Boy were we surprised when a stretch limo showed outside my building haha. When they run out of your selected car choice, they automatically send the next best car, at no extra cost. My dealings with the guy who always picks up the phone to the drivers themselves have always been pleasant and genuine. Do not hesitate to call ahead first to confirm your quote though! read more

We used Nightstar Limousine service to get us to and from the Allstate Arena from the north side. The pickup driver was early, which turned out to be great, as the traffic was pretty heavy in Rosemont. While he couldn't give us any information on how we were supposed to find the driver after the show, he was friendly enough...minded his own business, actually. I prefer it that way. After the show, we were pretty concerned about how we would find our car in the seas of limos, town cars, cabs, personal vehicles, and drunk people. Within five minutes of walking out the door of the arena, my cell phone rang and the driver directed us to him. He got us out of there in no time! The only concern I had is when our return driver nearly rear-ended the car in front of us while he was texting. He stopped texting right after that and behaved himself the rest of the drive. read more

Horrible service, the drivers are rude , slow and unprofessional. They try to up-charge at the last minute based on if you are using cash or credit card. Do not use them at all! read more

NightStar limo is the worst limo company in Chicago. Do not waste your time hiring him. First off, he writes his own reviews; check out the article where they reference his fake reviews: http://ezlocal.com/blog/post/fake-reviews-spot-avoid.aspx We hired NightStar for my wedding in July. He was rude from the start. The limo smelled like smoke. We took pictures around the city after the ceremony. Instead of pulling over to a place I could walk on the sidewalk in my wedding dress, he stopped by the highway where the groomsman had to lift me over the guardrail to ensure I didn't rip my dress. Then at our last destination our time ran out. We needed to take one more pic and go to the reception's extra time. We told NightStar we would pay him extra money. He said he charges by the 1/2 hour. We said okay we will pay you for half an hour which should be roughly 75-100 dollars. He tried to make us pay $500 extra dollars for 4 blocks!! When we said no that was too high he just let us out in the MIDDLE of the street in Chicago oncoming traffic. Mind you I was in my wedding dress. When my lawyer called him to clear this up the next day, he cussed her out. We are now taking him to court. Don't waste your time w/NightStar. PS: look carefully at the 'excellent' reviews he has when you google the website. In each one they state the FULL name of the company: NightStar Chicago Limo...that is a sign its a FAKE review. Do you really want to hire a company that feels the need to post fake reviews? Good businesses don't do that b/c they don't need to resort to pathetic actions. read more

I have been using Nightstar for a few years now for my weekly trips to the airport and up until about a month ago they have been nothing but stellar. On one of my last international trips I emailed them ahead of time and told them what time I would be arriving but when I called upon arrival he stated they had no drivers at the airport (my flight was not at all delayed). On my next trip the driver showed up 10 minutes late to pick me up and when I called on my return trip I ended up waiting for close to 30 minutes before I gave up and hopped into the taxi line. No phone call followup or nothing. I will be finding another service for sure! read more

This is a really bad limo company. My wife was left in the middle of the street because the driver would not drive 5 extra minutes to our final destination. He tried to add an extra $500 to the final amount because he would have to work "overtime". Frequent calls to complain about the service were met with the male receptionist?/actual limo driver? cursing us out when very simple calm questions were asked. They do not care if the customer complains. They do not care about how smooth your ride is. They will literally stop in the middle of Lake Shore Drive and have you climb over guardrails in order to get to North Avenue Beach. There is a reason it is difficult to find their business address. The only thing you will find is a phone number with a rude man waiting to take your money. read more

WOW!!!!! Don't be concerned that Nightstar Limo's reviews.... because I was a little hesitant and WOW they delivered. I ended up booking my wedding and then my matron of honor booked them for my Bachelorette party. Every experience was exceptional! They were early every time, most importantly on my wedding day when the driver arrived 30 whole minutes early. Not much can put a bride's mind at ease more than that. The party bus we were sent was clean and well decorated and well stocked with drinks. I am SO HAPPY with Nightstar Limo and would definitely recommend them and plan to use them for any future transportation needs I could have!!! Thanks for an easy experience! read more

I booked a SUV limo through Nightstar Limo to take my friends and I to a concert. The person on the phone was a little rude, acting annoyed as I questioned where an extra $5 charge was coming from. However, it was decently priced overall so I decided to stick with it. I was asked for a credit card number over the phone for a security deposit and to reserve the limo. The remaining balance would be paid in cash when the car picked us up. The day of the concert I received a call saying that we would not have a limo picking us up. I received this call an hour and a half before we were scheduled to be picked up. The man on the phone was rude and unconcerned, saying that he had booked the limo for someone else. He was unwiling to work with me at all, as we would have been happy to take two smaller limos or cars, just as long as we had a ride. He left us stranded with too little time to book another company. My credit card didn't not reserve me anything, as it seems that someone else called and probably needed a more expensive service and we were dropped. Not only did we have no way to get to the concert, but the company was extremely rude and unprofessional. I would never again even think to contact this companhy for a ride and I caution anyone who considers taking a chance with them. read more

In all seriousness, service that advertise call at anytime should seriously have people to answer at anytime with good customer etiquette! I called for my boss to get a limo for her daughters birthday and the man was so rude telling me it was 1230 in the morning! idiot u advertise CALL AT ANY TIME! Guess they lost a customer! read more

Had a great pick up from ohare today! It was freezing out and he was kind enough to hold up a sign with my name on it so I can run out at the last second. He also texted me with his name and license plate the second I landed. Always like when they over communicate. Will use them again and solid rates. read more

DO NOT USE THIS COMPANY! THEY ARE COMPLETELY UNRELIABLE AND THE CUSTOMER SERVICE IS TERRIBLE. While Nightstar was about 10% cheaper than the other quotes I received, the discount is simply not worth it given the horrible experience I had. I booked them for 2 rides on Saturday, they were late to the first one and DID NOT SHOW UP for the second. After being 20 minutes late for an 11:30 pm pick-up, I called the Nightstar dispatcher who escalated the issue to Daniel - and Daniel called me himself 5 minutes later. The limo was now over 25 minutes late, and Daniel said it would be another 35-40 minutes for a new limo to arrive... so over an hour late in total, simply because "they were busy tonight". I had made the reservation well in advance so there is no reason for this delay and lack of accountability. There was no apology or resolution offered. Daniel was extremely difficult to work with and left my group of 12 people in an empty parking lot at midnight with no other transportation options - quite simply, he just didn't care. To be painfully clear, Nightstar never showed up because Daniel never sent a limo. We had to find a cab company willing to drive into the city, which was not easy and very frustrating. If I could give negative stars I would... Nightstar doesn't even deserve 1 star since they never showed up. read more

I have to say that I had mixed reviews. The first time I used the service, the driver barely said, "good morning", parked next door from our house (even though our address was clear from the road and it was broad daylight) and didn't offer to open the door when we were getting in or out. the second time we used this company, even though I made a reservation well in advance, they told me that all they had was a suv limo available in the area (I had asked for a lincoln towncar). Although this chauffeur was very coridal, the state of the vehicle inside was unacceptable: glasses were dirty (could clearly see lipmarks) and it just looked like it came from a party. Overall, I felt I could have received better service from a taxicab service (and I have). read more

Called a month a head to order a town car from hotel @ downtown Chicago to airport. Gave home and cell phone numbers. The day I was to use them they called my home (hello not home) to verify if needed them. Since was not home to return call they cancelled the service. Here I am at hotel waiting, when I called they said they would see if any other cars we around and call me back. After 15 minutes Icalled them again to ask why no return call? Since no cars around they would not even try to call me. Had to have hotel rush another service to get me to airport or would have missed flight. If they did this to me, they will do the same to you. DO USE this rip off scam company. read more

HORRIBLE SERVICE!!! We made a reservation for my friend's wedding. On the day of the wedding the limo driver was upset we were running 5 minutes late...understandable we paid him. He dropped us off at Lakeshore Drive and was supposed to pick us up at 5pm. Time came around and the driver finally came around but skipped us and picked up another couple ahead of us and left. We waited 15-20 minutes...started calling the company and the driver, their excuse was that another customer took too long and we waited 2 hours for them to finally return and pick us up. We were a party of 10, besides the fact that there was a game in the city and no taxis were available, worst of all the driver had all the money including the return money...exactly NEVER doing that again and NEVER using Nightstar Limousine EVER AGAIN. read more

DO NOT EVER USE THIS COMPANY!!!!!!! I booked a stretch limo to take my sister to O'hare for honeymoon. Limo was 30 mins late!!! To make the flight, they had to cancel and drive themselves. When I called for a refund, Daniel was unapologetic and condescending. I asked what he would do to make the situation right and he told me I was wasting my time, chuckled and hung up. Complete lack of customer service and professionalism. AWFUL COMPANY!!!! YOU WOULD BE STUPID TO BOOK WITH THIS COMPANY!!!! read more

I have used these guys several times for airport transportation. Always on time and hassle free. I would definitely recommend for this service. Drivers are polite and on time. Rates are good and I would not change to any other limo service. read more

We flew into Chicago yesterday for the Jimmy Buffett concert and stayed at a hotel right next to Midway airport.We booked a 14 passengers stretch Suv and it looked like everything was going to be fine though I barely could understand the guy named Daniel over the phone.Not only that his English was somehow annoying,but I could easily hear a child crying and a dog barking in the background...Pretty strange for an office space... The car was late and the driver demanded to be payed upfront for the return trip as well and only cash,otherwise there will be a 10% tax added to the charge if paying by credit card ! Are you kidding me?This is something that I've never heard of...and it was only the beginning. We ended up paying only for the first trip just to make sure the other car would show up later in the night.We got in the car and the big surprise just hit us as soon as we started to roll:the AC was not working!!! Imagine more than 10 people riding in the back of a limo in 94F weather and local traffic and the driver not only not having any explanation for that,but simply blocking the divider so we couldn't speak to him at all.Felt like we were animals ... We finally made it to the venue and tried desperately to reach Daniel(or whoever he is)and he answered the phone at first,but than he said he would call us in 5 min and this was the last time we ever heard from him.Never called us back,never picked up the phone again.... We got a different car on the way back which was at least better than the other one,but when we asked the driver for a discount he said that he would not move the car if we do not pay for the entire amount...We didn't have any idea how to get back to the hotel and ended up paying the driver the entire amount. If you ever decide to use this "limo business",think twice or you will end up on this page just like other disgusted customers. Dirty cars running late,basic functions like the AC not working,disrespectful drivers,overcharging and most of all no customer service at all are just a few words to describe this creepy business. Next time we'll take a cab and get exactly the same thing but for the right price. We should definitely call them not nightstar limo,but nightmare limo...Stay away from them. read more

I had an AWFUL experience with this company. The driver was a sub-contractor and did not have the limo stocked with the complimentary bar as stated in the email confirmation. No contracts were signed ahead of time, and full payment (cash plus tip) was required of me before I sat in the limo. The driver was completely unprofessional. She parked too close to the curb, causing damage to a door when one of the girls tried to open it to get out. The driver rudely blamed us, and cut our service off over an hour early (which we paid for!) to pay for the damage to the door, which was caused because she not only parked too close to the curb but also lacked common professional business sense as she never took the time to introduce herself to us and explain that she would like to have us stay in the car until she opened the door. I will never call again or recommend to anyone. I strongly advise you to look elsewhere for a limo! read more

I have used NightStar numerous times in the past, and thought they were great. They were always early, the cars were clean, the drivers' were nice, and the price was good. I called them on 11/7 for a ride at 7:15 am on 11/10, with a return on the 17th. The guy took my information, phone number, credit card, etc. We had a conversation about how much I liked their service. Morning of the 10th, I start looking out the window at 7, because they are usually early. No car. 7:15, no car. 7:25, still no car. I call them and, finally, after 3 calls, someone answers. It is now almost 7:40, and I have a 9:15 flight. The person has no record of our reservation for that day, nor for our return on the 17th. Puts me on hold, 3 minutes later, still can't find anything. I ask him what I'm supposed to do, and that I'm going to miss my flight, and I can't believe they have no record of anything. The guy then hangs up on me. We had to scramble and find a neighbor to get us to the airport on time and we barely made our flight. I've recommended them to many people, and have now told all of them to never use them again. I'd rather pay more and use someone responsible. I see a lot of people are now having problems with them. I'd have been better off using Uber or Lift. read more