I've been meaning to write this review for a while now. It's been about 2-3 months since my wife…read moreand I were rear-ended, and dealing with the driver who was at fault and his insurance company was a nightmare. They were extremely difficult to get ahold of and would sometimes take 3-4 days just to respond to an email. It took them almost 1.5 months to just let us shop around for a shop to repair. Our rear bumper was cracked, and after finally getting a response from the insurance company, they sent us a $1,000 check to cover the repairs. Unfortunately, after shopping around, I quickly realized that $1,000 wasn't nearly enough to get the job done properly. That's when I reached out to Roland Auto Collision. The owner was extremely helpful and made the whole process easy. James the owner and his crew also found that the frame was damaged also. He told me to simply bring the car in, provide the accident policy number, and they would handle the rest directly with the insurance company once the repairs were completed. I honestly couldn't have asked for a better experience. Roland Auto Collision took the stress out of both the repairs and dealing with the insurance company. They were professional, helpful, and made sure everything was taken care of. Roland Auto Collision is hands down the place to go if you need collision repairs or help dealing with insurance! A++ all around. Highly recommend!

Had to get a bumper changed. James was easy to coordinate, provided reasonable price and they were…read morequick in getting the work done. Highly recommend.

Do not trust this organization that he lie to your face and just Mickey mouse your vehicle !…read more I never dealt with a body shop who does such BS ! I toke my car to this shop for a rear end damage and got so much money from my insurance and the only thing he change after 2 months was the bumper and he used all the old part and pocket all the money ! My insurance company paid for every single part but he didn't charge nothing and currently my insurance company after him to charging back for the part he dint replace ! Do not trust this guy or anybody in this business !!!!

i was paying out of pocket for repairs. Shawn by far gave me the best, mosy manageable price for…read morethe job The work was done on time wirh an outstanding result. I was happier with Othneal's work than i was with Caliber's work on a previous job. The paint match was perfect, and they even touched up some areas not discussed in the price! The receptionist, Miss Grace was so helpful and accomadsting as well' I would use this body shop again!

I worked here for two months until she "moved" So I can say…read moreafter what I witnessed She is untrustworthy and into a lot of shady stuff She had a lot of truthful reviews on her Facebook page that she has recently deleted and started a new one Such as stealing insurance checks out of cars and cashing them without permission Cashing insurance checks and not repairing cars and on more than one occasion customers cars were held for over a year I could go on and on but I'll just say stay away, she's a lying scam artist Aaron

Even though they are going through some difficult times with their lease and space, Shelly has…read morecommunicated and been very transparent with what's happening, AND is working hard to get the new space ready for business! She has continued paying her employees and will open back up better than ever!!

I was originally going to leave a 4 star review based on a moderately irritating gripe, but I'm…read moregoing to give some grace and let it slide.. especially since my total cost out of pocket was $120 less than estimated. That was a pleasant surprise. I have a warranty through CarMax and Franky's was listed as an authorized mechanic service through RepairPal. Dropping the vehicle off was easy, the communication was great, they always called with updates or picked up the phone if I called them. The repairs were great, no complaints. My gripe is that they had the vehicle 10 days because they originally ordered the wrong parts, the gentleman on the phone made a comment that they weren't aware that my SUV had an advance technology package. They should have known this by the VIN, all I had to do was Google my VIN and the first result told me the specs of my specific vehicle. Having to wait an extra week was annoying, but I can't even say for sure the MaxCare warranty dept didn't make the mistake, so I'll forgive it. Aside from that, everything else went smoothly and I didn't feel like I was being mislead or taken advantage of.

Do the right thing. The owner of Frankie's Real Auto didn't. If you don't fix the problem. You…read moreshouldn't take the money, but they did. They car was ready, but it was still overheating. They didn't stand by their word or their work.Thats dishonest business. If you tell the customer the car is ready and you get paid but the problem still exist. What kind of man still takes the money? I talked to the owner. He really sounded like he wanted to do the right thing. He said let me see what I can do for you. I'm a home health nurse. I had to go see a patient. I said, I'll call back and when I did he decided not refund the money. He knows he should have given the money back. Some men just have a hard time doing what's right. It's really difficult to find good honest people, but you learn the hard way who isn't.

I want to first say this is the most professional and courteous body shop I've ever been to. The…read morecustomer service and quality of work is A plus. I dropped my 2019 Audi off early in the afternoon to have my front grill replaced with an upgraded version. Upon arrival Nicholas explained the cost and process to me. I had my son with me and he arranged for them to drive me back home which helped a great deal because I didn't have take a uber. They had my car for about a day Nicholas called me and provided updates as needed and he called me as soon as the car was done. I arrived about 30 minutes later to get my car and I couldn't be happier with the job they did. My new grill looks awesome and everyone at Friendship was a pleasure to deal with. I will definitely recommend anyone needing body work and if I need anymore work done in the future I'll be back! Thank you again to everyone at Friendship! P.S. my car was clean when I got it back another plus!

I was massively disappointed with this body shop. My car was estimated to take only a week to…read morecomplete the work, but ended up taking 7 weeks. I don't think the length of time was justified, based upon all of the excuses they offered along the way. In the end, I was stuck with a $1,600 rental car bill. They operated like they were a brand new company that was new to the auto repair business, which is why I was shocked. Their communication was terrible, which made matters only worse. Every week they said it would be finished, and every week they had a new excuse about why it wasn't ready. The first week they wouldn't even inspect the car to provide an estimate, even though I immediately signed their authorization and release form on day 1. Here are some of the excuses they offered along the way: - their vendor didn't show up to do the work - they found something new that needed to be fixed (this was a common excuse) - they had to wait for parts to arrive, or for openings on vendors' schedules - they ordered the wrong part - they don't make any money on Volvos because the margins are so low (this was my favorite) - the status report they provided was for the wrong vehicle - the work wasn't performed properly and had to be redone If they had told me that it would take 6-7 weeks to complete the work, I would have simply taken it to another body shop. A body shop is a business of project management. Each car is a project; it's as simple as that. This business doesn't have a clue about how to manage the project and, frankly, I am appalled that they are still in business. One big mistake and some small mistakes here and there is to be expected, but a complete cluster-fornicate is nothing short of appalling. It's also just as important, perhaps more important, how you handle mistakes, rather than if you make any.

Thank you, Stefan for your care and expertise when dealing with my Benz issues! I am happy to…read morerecommend International Car Service. I can trust that Stefan will go above and beyond in making sure his work is safe and complete. Joanie Jenkins

My car was low to the ground because of my air Compressor was not working I went to many shops and…read morethey all tried to overprice me I come here to international car service and the Mechanic took care me for half the price that these other shops we're trying to charge me people I tell you he is the best when it comes to foreign cars there is no one better he is the best.

What terrible treatment and lack of respect! I took my car to this shop, and this is how they…read moretreated me. I had to go pick up my car at 1:00 a.m. because the mechanic refused to work on it anymore--simply because I asked him if my car was secure. The service was abysmal; I do not recommend this place at all.

Bryon was excellent to work with. made my car look brand new…read more!

Got super fast feedback and response for a quote. With an average pricing and estimate, did good…read morejob with communication. Ended up picking another shop that was closer in location, but this was my first choice if I was closer. Thanks!

I took my car there and they were so friendly. They did a great job on my car well priced and they…read moredid it in a short amount of time. I would definitely refer them. I will use them again.