I wish there was an option to give 0 stars but at least the hostess put an effort in. The star is for her and the steak exclusively. Never once in my years of eating at this establishment, or anywhere else in Canandaigua for that matter, have I had such a terrible experience. A complete waste of time and money, nonetheless on a night that was supposed to be for celebration. Would've been better off at a chain steakhouse.
My top complaints are that: we got there at 7:00 and didn't get our appetizer until 8:00, yet we got our entrees at 8:05, we didn't get a single drink refill not even a second water, and the entire time we sat at our table our dirty dishes sat with us un-bussed.
I have lived in Canandaigua my entire life and came to Nick's last night to celebrate my birthday. I've come here several times over the years for special occasions. I placed a reservation for my significant other and I days in advance. When we arrived, despite having this reservation, we were asked if a high top table would be okay. I shouldn't have said it would be, but I did. Considering this table ended up being right next to the door though, we soon changed our minds. When we asked our alleged server if we could be moved she immediately shut down the request, insisting the clear tables right before our eyes "were reserved" and "would be filled in ten minutes". I found that kind of strange considering we had a reservation, where was this sense of keeping things reserved when we came in? However, I will say the hostess I fore-mentioned was able to move us to a better table without any further comment. Very thankful for her noticing such because her making this change and the steaks were genuinely the only thing about the night that were alright.
Things only got worse with our server though. We ordered an appetizer and our entrees. We got our salads and bread pretty timely after that. Our appetizer might as well have never came though. It took at least 60 minutes for low quality crab cakes that we would've been better off staying home and making ourselves. Honestly would've saved a lot of time, money, and unhappiness if we did so.
My further criticisms are as follows. The "bread" was two small, stale, cold rolls. The butter couldn't even redeem them. It was also cold, and since it was whipped it wouldn't spread. On the side of our entrees my significant other and I ordered a baked potato and french fries. The baked potato was so bland and dry, it made me feel bad for anyone who might order the twice-baked potato. The french fries were far from the quality you would expect from a restaurant that charges about $50-70 per person. They were more like something you would find at a carnival or Mcdonald's. Moreover, our server didn't do much service. She would come to our table to ask us how things were, then neglect the dirty plates right before her, and the empty glasses in need of a refill as well.
You can guess I'm never coming back but in retrospect I wish I chose a different restaurant altogether. Hopefully this review will help save another (young?) couple. (That is, giving them the benefit of the doubt and assuming our age was why we were neglected). Some birthday date with my significant other. He's not even from Canandaigua, I was trying to show him the finer dining in the area. The last thing I have to say is that if I didn't have plans following my dinner I would've asked to speak to the manager, which is something I have never done before and would normally be too scared to even think of doing. read more