When I sold my house, I didn't have room to bring many things. As I was working out what I was taking in my car, I couldn't take my shiki futon--the mattress. I didn't have the kake futon, the comforter because it seemed rather excessively expensive at the time.
Now, I'm soon to move into a new place with no bed of any kind. I visited this store to order both shiki futon and kake futon. Of course, the style I wanted was at the higher end. With tax, over $1000--that's a lot for a twin set--more than a western-style queen-sized mattress and box springs set. Mind you, these are hand-made. I didn't ask but I wonder if the fabric is dyed by hand also. I suppose not. It was too intricate and regular but anything is possible with a disciplined mind and steady hands.
They had an alternative color of the shiki futon, but I wanted the dark blue set, and the pattern was attractive without being floral.
I was treated well by the staff, and they had to call to make certain that what I wanted was available. There was some delay due to a temporary shut down, but they assured me that they would be ready in just a few weeks.
Update 2014.07.15: I got two voice messages today to call the store because they didn't know which fabric I chose--and they had not ordered the products. It's been 13 days. Just like a clam ready for a plate, I was steamed.
When I was in the store, we went over the color choices multiple times. If there was a problem with the color choice, why didn't someone call me within the week they took my deposit of half the money?
When I talked to someone, they gave me various reasons for the failure. I tried to be understanding, but I kept repeating "13 days", because the product was likely going to take 3 or 4 weeks anyway. Extending that time another 2 weeks was miserable, since I have no furniture at the moment. I literally am sleeping on the floor.
I asked for a refund of my deposit. I would go buy a western bed for less and be okay with it somehow.
Finally, I talked to Arlene, and she explained about o-bon festival. I understood. I'm Japanese. I know about the preparations and the distractions. She apologized and I accepted.
When she talked to the company, by some miracle, they said that they could probably ship the two pieces by Friday (this is Tuesday) and the store would probably receive them by Wednesday. That actually seems about the time frame I initially expected.
I hope it's true. read more