I got the signature hydrating facial through ClassPass, I loved it. It was obviously hydrating and the facialist was so attentive, she told me everything she was doing and why. I totally forgot her name but I'm sure they are all well trained. She did try to get me to buy a added treatment but as as soon as I declined she totally moved on and didn't make me feel bad. When you walk in, it's tiny but what space isn't tiny in NYC? I thought I wouldn't be comfortable but as soon as I laid down and she began I forgot that I was in a tiny space separated from another person by just a simple curtain. The music is relaxing and the bed is comfortable and everything smells fresh and clean. I would definitely go back, it's a great deal through ClassPass as well! read more

I walked by Nicebrowusa on the way to my nail salon. Spoke with the owner May about doing microblading. She explained the process and had me sit down and she draw the shape I told her I wanted soft arch. This Monday I went in and had it done. I absolutely love them. I feel beautiful. I will now post some pictures for you to judge. Thank you May Francine C read more

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loved my eyebrow lamination i got done here. the ladies are very sweet and do a really nice job

I love my new brows!!! May is so sweet professional skilled meticulous and patient. She really listened to what I wanted and did a great job! She made me feel comfortable and confident that I would love the end result. I would highly recommend her services she is fabulous and I will certainly be returning to her I love the shop, nice clean private and soothing Thank you May you are the best! read more

NiceBrow - Skin Care Near Me - New York, New York

Would give zero stars if I could. Showed up 10 minutes early for my 11am appointment which I received both a confirmation text, email, and reminder for. When I showed up, they claimed I didn't have an appointment and could not take me, when I booked an appointment two weeks in advance DIRECTLY through their website, not ClassPass or etc, and included my card payment for a deposit to hold my booking. I came all the way from Brooklyn and ended up wasting two hours of time- with them claiming that they had never received my booking. They told me they could take me in TWO HOURS since they were fully booked and very busy- completely disregarding that I myself am a customer and client who had a BOOKED APPOINTMENT WITH PROOF. I left explaining that I would not be available later in the day and would not wait two hours for something I had booked and paid a deposit for. Later, I called back explaining my frustration and she hung up saying "they were very busy and booked right now and that it was a website error" and did not provide any solution or try to accommodate me. Would not reccomend this place, poor customer service and a waste of time, never had to deal with such a ridiculous situation. Find somewhere else in the city for a cheaper price and better service. Edit- I'm sorry, "DISTURB" your other clients? I sat down in the waiting area like you had asked me to while for the next 30 minutes I was doing everything I could to find my booking confirmation email without saying a word or causing a commotion of any kind, only to be approached every two minutes by your worker aggresively saying over and over again that "I did not have an appointment." I VERY CLEARLY stated that I could NOT be seen at a later appointment that day- I had a flight to catch and left in a hurry thanks to this waste of time and rude encounter. I do not care about the price or cost of your service or your discount you offered me 4 hours later after HANGING UP ON ME while I tried to call to clear up the situation only to not be accomodated in any way. I will not give a single penny to a business establishment that treats their customers like this. Yes you may do a good job at your service, but so can any other lash lift place in New York City, but clearly you cannot provide customer service in the slightest. In regards to the deposit- the online booking on YOUR WEBSITE asks explicity for full card information stating that it is for a deposit to hold the booking- in which I received MULTIPLE BOOKING CONFIRMATIONS like I have stated at least 100 times at this point. So how are you going to handle a situation this way at the discretion that it is YOUR FAULT. Claiming that its a "website error" and did not receive any deposit or my appointment. Does that not sound ridiculous to you? Own up to your mistakes and do better. Period. read more

NiceBrow - My booking confirmation (second one) that I received the day before my appointment explicity CONFIRMING my appointment. - Skin Care Near Me - New York, New York

I got eyebrow lamination and tinting yesterday. Made an appointment through ClassPass on the same day and they took me right away as I got there. A whole thing took about 50 minutes - Lamination, tinting and trimming. For lamination they ask if you want a dramatic or soft look. After they applied the solution I could feel burning sensation on my skin. I felt the irritation but was able to hold it. For tinting, they asked which color I want. For choosing color there is no color sample I can check with. For me it was difficult to choose which color without seeing a color palette. And then they asked me if I want threading or waxing - they suggested threading since my skin was already irritated. After all is done I was feeling great enough to have my brows laminated yet not for tinting. Tinting is not visible at all. I got medium brown but there is no color on my brows at all. Also both my brows got some red spots from lamination process and next day my irritation just got so bad. I can't even tough my brows. It hurts so much. I was very excited to give it a try and actually left the salon happily. However, it just got worse and worse - I am not satisfied with this result after all. It'd be great if they could be more considerate as a part of service when they saw my skin get irritated. Good skills but not great care at all. I'm sad read more

NiceBrow - Right after - Skin Care Near Me - New York, New York

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Got a keratin lash lift and tint on 3/13. May was absolutely amazing! She was so careful and gentle, making sure that I was comfortable and that my lashes came out perfect. I'm so incredibly happy with the results and will definitely be coming back :) read more

Love this place, after struggling with acne for over a decade my skin has never looked better!

I actually did my eyebrows at a couple of skincare store. Spent almost $2000 and did not like it at all. I'm so lucky I found May! She was so patience and really took her time to ensure my eyebrows look perfect and even. She is very detail oriented, nice, sweet, caring, and most importantly she makes me feel I can trust her. She even text me after a couple of days regarding my brows and remind me things I should avoid. I even went back to her for perm eyeliner!! I can save 1/2 hour every morning because I don't need to draw my brows now. I am so happy with my new eyebrows and eyeliner, and i will definitely go back to her if I want them to touch up my eyebrows. Even my sis went to her for her eyebrows. I can guarantee you will not find anyone else that provide such great customer service like May!! She is the best!!! read more

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Yay my first facial. Yes. I mean it. Got the diamond microdermabrasion and hydro facial. So great. MSU is so nice and gentle. Definetly coming back read more

OMG! WOW!! I am so happy and in love with my new 3D brows! I actually had an eyebrow tattoo done previously from another place, the 1st time it was good, when I when to get them done again by the same woman I don't know what happened she messed them up. Everywhere I called to get them removed I got a no or it was way too expensive for just a little spot. So I tried saline removal from this woman, no luck there and then I met May. May had the grace, the know-how, the patience, just every thing you could ever want or need from a brow specialist and not only helped remove the botched color by blasting it with light but she reshaped them using the 3D Microblading technique matching my natural hair color to my over plucked brows. She found a new client for life because if you can find someone you can trust with your brows, you can trust them with any other part of your beauty care regime. read more

This is the first time I've ever had any brow work or hair removal work done. The staff at Nicebrow made my first experience satisfying. I had my brows waxed and there was minimal pain, and the laser hair removal process wasn't as scary as I thought it'd be. I also opted for a facial session. Julie, the facial tech was very friendly with super soft hands. The part that I dread the most is when it's time to remove the blackheads from my nose. I've had some very painful experiences in the past, but Julie was very gentle throughout. I can't get over how my skin feels and looks now. read more

The people were great. Angela was gentle and kept me updated about everything she was doing. They took me 20 mins late than my scheduled time and offered a free add on as compensation. They were polite and nice people. I don't get facials often but I will come back here again! read more

Absolutely obsessed with this place! came here via ClassPass but keep coming back. Their services are amazing and I find the technicians more knowledgable than the 'fancier' spas I used to attend. Highly Recommend! I have come here for facials as well as the keratin lash lift treatment. :) read more

On Thurs May 12 at approximately 2pm , I was taking a leisurely walk on East 9th between 1st+A. Saw a little shop called Nice Brow and decided to inquire about eyerow dyeing . Sign on store said OPEN , however the young Asian Lady looked nervously at me but would not let me in . I asked if they were open, pointing to the sign . Looking extra nervous, she went to the back and came out with an older Asian lady and they conferred for a bit and I saw the older lady shake her head vigorously to the younger lady , who came back and said they were closed for lunch,with a door sign OPEN ... I got home approx half an hour later and called the salon .Asking to speak to the owner, I was told that she was not there and they didn't know when she'd be there and hung up . I just cant help wondering if I'd have gotten the same treatment if I were White and perhaps not male. I didn't feel good walking away after such treatment and since they (honestly think it was the older lady on the phone) hung up , I just thought I'd think out aloud in this forum. Veeery shady people indeed !!! read more

I came back for free consultation for my brows shaping today! Very great service! They did not charge me any money and still offer this service to me! I was so surprised ! read more

NiceBrow - Skin Care Near Me - New York, New York

I booked an appointment for a facial at NiceBrow via ClassPass. I loved it! Clean and felt like a private appointment even though the rooms are separated by curtains. Great products and Fiona was super knowledgeable on skin types + facial extractions. Overall, it was a super relaxing experience and I'll be going back! read more

Came here for a facial. It was the best facial I ever had. Massage was so relaxing. I have very sensitive skin and this place made sure they ask me about my skin type before apply anything in my face to ensure my skin don't get irritation. Staff was very friendly. I will definitely come back again. read more

Came here through ClassPass twice now. First time I did the facial with the add-on which was great. Felt like I got a really good overall experience and my skin felt phenomenal. I did the LED light therapy as my add on and it was my first time trying it. Not sure if I really gained any results from it as I do not do LED light therapy often enough. Second time I came in my esthetician was Alice who was pleasant and had a lovely disposition. This time around I did not do an add on and did feel that my experience was a little different, definitely was probed to consider an add on and potentially buy their products from the front. Not a huge fan when other extra add ons are mentioned in a sales sort of way. I also felt like she cut short the extractions because I noticed I do have blackheads on my nose still. Not sure if she felt like she did not want to keep pushing and causing me discomfort, but the reason I was there was solely for that. I will consider trying one more time to see how my experience goes, but definitely worth checking this place out as it is a very nice facial center in the city. Make sure to leave tip on the full price if you're using ClassPass!! read more

I had a facial here through Classpass and really enjoyed it. I was anxious about being late, but they were very nice about me arriving 15 minutes late. My facial with May was very calming, and she seemed to be able to extract a lot of the impurities from my skin. She even showed me at one point what she was able to extract from my nose, which I could understand some people not liking, I appreciated getting to see so that I knew that facial was effective. Towards the end, she put a face mask on me and said I'd have to keep it on for 15 minutes. It felt like it ended up being much longer than that, I started to get uncomfortable and worried they forgot about me. Other than that, everything was very professional and a great value. It was not a fancy place -- the "rooms" were just separated by curtains and you could hear people in the waiting room and the phone ringing, but my skin definitely feels MUCH softer and healthier. I'll definitely be back! read more

Got an amazing facial today from Fiona. VERY well priced and great work. My skin looks and feels amazing! She literally made sure that every pore was clean. I will definitely return! read more

I stumbled upon NiceBrow as I was walking in the EV and walked in to check out what they offered. I took a brochure went to run an errand and decided I needed to go try it now. I walked in around 6:15pm and May was kind enough to stay an extra 40mins to do a full diamond microdermabrasion facial. It was my first facial experience ever and it was incredible!! Every part of the procedure was done with such care and attention to detail. The microdermabrasion was painless, the face, body and head massage were amazing (put me right to sleep!), deep blackhead extraction, a cool mask, and even a lip mask and a hot eye mask!! Everything about my experience was wonderful. The beds are very comfortable and even offer slippers to wear. I loved my facial and will definitely be back for more!! read more

The best facial I have ever received by May! She really took her time and it was an amazing! I'm coming back! I feel like a brand new person!! Must go place!! read more