I had the absolute WORST EXPERIENCE here. DO NOT GO HERE for lash treatments! I got a lash lift two weeks ago, before my vacation, and noticed after a few days that some of the lashes on my right eye were over-processed and over-curled. As the days went on, the lashes continued to curl, to the point that my lashes were scratching my eye lids, making them itchy and very uncomfortable. Then it started to happen to my left eye too. I messaged the manager and she gave me a couple of methods to try to make my lashes itch less, but none of them worked, and my lashes continued to curl more, and some started to break off. She offered to give me an adjustment when I got back, and we agreed on a time.
During the adjustment, I clarified that my lashes would still be curled after she relaxed the over curl, and she said yes. She told me that the reason why my lashes were over curled was because the lash tech had left the serum on my eyes for too long, leading to them becoming over processed. When I saw my finished look, my lashes were no longer curled and uneven on both eyes.
I asked her why they weren't curled and she told me that my lashes were too damaged and thin to do another lift, and that I should come back in 2-4 weeks. She offered to do it for a discount, and at that point I confronted her. I told her that I paid $100 plus tip for a lash lift and tint (which they said would last for 8-10 weeks), only for the treatment to make my eyelashes damaged, last less than two weeks, and she did not deliver what she said she would for the adjustment. And to top it off, as I was saying this, she was trying to rudely rush me out because she had another client, and interrupting me as I spoke. We had agreed to an appointment for 6 pm, so it is not my fault if you overbook yourself.
Then, she proceeded to double back and say that after her next client she could give me a lash lift today, after she had just told me that my lashes were too damaged to do anything before 2-4 weeks. I decided to just leave, and I asked her if I could curl my lashes or use mascara, and she said that my lashes are now too damaged to touch for at least a week or two.
I am so disappointed by the treatment that I received at Nice Brow. Besides not receiving the lash lift that I paid for, I am also left with thin and damaged eyelashes, and they wanted me to come back and pay again to redo the service. This is completely unacceptable. DO NOT TRUST NICE BROW WITH YOUR EYELASHES. DO NOT GO HERE. read more