Can't say enough positive things about World Restoration. Keith, Jim, and the entire team were very…read moreresponsive and helpful from the start to finish. It started with a quick inspection which we got scheduled immediately. From there, Jim walked through exactly what the action plan was, and the crew was out within the next few days to formally start work. Customer service really went above and beyond, and they made sure that all the problems with the water damage was addressed. Do yourself a favor and contact World Restoration for your remediation needs! I definitely will be next time as well.

World restoration was nothing, but the best experience we had in regards to getting mold…read moreremediation completed. For almost 6 months of going back-and-forth with another company, We just couldn't get anything done. I needed a mold remediation company to help out our situation. I came across World Restoration and read so many wonderful reviews that I gave them a shot. It was by far the best experience. Keith was the main person I spoke with to set up a day for Jim to get out here and take a look at our situation. Keith also helped with giving us references for lead and Aspesos testing companies. He checked in on us so kindly to see if we had further questions. He was So friendly and helpful. Jim came out to our home and checked out the area that needed to get treated. He was also very friendly and explained everything they would need to do to get things done and completed. He was patient with me about all my questions. They were so patient with us as we needed to wait on some testing that we had to complete due to the year our home was built. Thankfully everything came out negative and the crew was scheduled to come out to our home. The crew that came with Jim were prompt, efficient and friendly. They really did a great job at taking care of the area to ensure the there were no leaks or mold growth behind our walls. Once the project was complete, I needed help finding a drywall company and Kieth referred me to a few. This company is so friendly and helpful and will explain to you what needs to be done, and will answer all your questions. They also have a great price! I strongly recommend World Restoration.

We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

These guys were phenomenal! I called them on a Dunday night and they were here first thing Monday…read moremorning. We had a leak behind the refrigerator from the water line and it went through the wall to our living room and was in the kitchen. The entire kitchen, cupboards and all had to be torn out as well as the brand new laminate floors wr just had put in. Jorge, Victor and Ron showed up and I worked with Benson via phone. These guys were professional, neat and super great guys. They loved my dogs and gave them lots of pets! The job ended up being much bigger than we had anticipated and hoped, and they took it in stride and got everything done with speed and efficiency. If I ever have an issue again, these are the guys I am calling. Their prices were fair, they set up asbestos testing for us since we live in an older home. For as horrible as a situation as this was, AssurePro made it easy and a lot less painful than it could have been. Thanks guys!

We recently hired 911 for the 3rd time onto a project at our home. It saddens me to feel it…read morenecessary rating them lower than usual based on my current experience. I truly believed I had found my go to company for emergency as well non-emergency needs.   Though the work itself was alright, the way the lackluster communication we experienced was disappointing to say the least. This was a surprising new experience through the company as the first couple emergency repair projects went smoothly. This time, for a construction job, many things went poorly. After lot of charged back and forth the issues were addressed and rectified but not in a professional manner. Pros : quality work for the most part, timely completion of the project, competitive rates.   Cons : Communication, professionalism, ambiguity. Anthony Michal spent very little time to come by and gather the scope of work. Every interaction with the company felt rushed. We did not think of it much at the time as we trusted them already through their previous work. 911 hired an independent contractor, Victor, to do the work requested. Upon initiation of the work, we realized there is a significant communication gap between what was agreed on v/s what was communicated. Anything we found missing from the quote was preliminarily assured to be included through text. However, Victor came and began his work with some scope missing. We had to rehash the scope over again and again, which should not be happening. There was never a 3-way discussion between Anthony, Victor, and us, preventing us all from being on the same page. Anthony did promptly reply to texts, however there was minimal presence past the estimating stage which left the project's streamlining sorely lacking.   The thing which bothered us the most was hounding us for payment from Day 1. Per California Law, we are expected to pay 10% deposit and settle the invoice upon completion. Them being a small company, we mutually agreed to make payments in phases. However despite this good faith showing, the way payment was demanded, we were treated as though we were in default for months and have been missing out on payments. There were miscommunications regarding the amount to send day over day on our end, but we did not appreciate the tone. We were told that the big boss is angry with us which is hilariously unprofessional. Nevertheless, the whole invoice was cleared at the end of the project.   I hope they take the communication part seriously as the work performed was good at the end of the day!

Been meaning to write this review for a long time, but you know, forgot. Luckily Yelp has a whole…read morelist of reviews I started but didn't finish! I typically do wait a little bit after service to write reviews, just in case something happens. And something that leads to me clicking extra hard on that 5th star... well, the owner reached out for a review, and reminded me once after and said he wouldn't pester me with it again. And sure enough he didn't. So that was cool. But to the real review.... my rental had some tenants who didn't report a leak for months apparently, since they were hiding a cat and didn't want me to come and fix things and see the cat. Long story short, I had to tear down 2 of the 4 walls of a bathroom and an entire wall of pantry cabinets in the kitchen on the other side of the bathroom. Mold was completely black! Needless to say, I really wanted to have this fixed ASAP! And of all the "911" or "emergency" or "fix it right away" type of remediation companies... they all did something similar except 911 Restoration. They all urgently booked a "free estimate", then take a day to send a quote. Then almost all were weeks out to schedule it except for two who can start "immediately". However, they would have to do all these "tests" to get started. 911 wasn't the cheapest, but their quoting agent was very nice, thorough, and most professional sounding. Like, he could've been a sales guy for jet engines not just another contractor. Felt very formal and courteous. In any case, when they say they can start right away, they did. Came out and started demoing the next day after I decided to go with them and sent them a deposit. And while they weren't the cheapest, they did do a bit more than the other guys (had them all itemize what they'd do) and for the common work, they were willing to price match it and did a discount on other areas where they could. They weren't too far off to begin with. Some folks tacked on contingency charges and it felt like hidden fees. 911's quote was straight forward. In the end, when you want something like this addressed, you want it done right. They not only did it right, but felt confident of their work and both the project manager and the workers were all courteous and professional. If there's a lesson to be learned....better declare that friggin cat. Kiss that deposit good bye! *sigh*

I had a problem after a water leak, Russ at the office dispatched his team (Diego) over the same…read moreday. Diego was professional: kept me updated on his eta, took care to protect our flooring even during the inspection, and came up with appropriate and competitive estimate without taking advantage of my dire situation. Great team of people, 100% happy working with them.

Professional and knowledgeable company. As a real estate agent, I will recommend them to my…read moreclients and colleagues.

Dealing with water damage and mold is something that no one wants to go through, but I can't…read moreimagine having gone through it with anyone other than Hansel. He and his partner do all of the work themselves, so you know exactly who you're dealing with from start to finish. He took care of my home as if it was his own, and was responsive, transparent and communicative throughout the entire process. Having never gone through this before, it was important to me to have someone who I felt like I could trust and would give the information to me straight, and I found that in Hansel. Even when it became a larger project with more days than anticipated, they added on a 12 hour Saturday work day and put in all of the time it took to resolve the issue in my home. His prices were competitive, and he sent us a certificate of completion at the end.

Hansel Hernandez and his crew did a tear down of our existing patio. The very professional and…read morefriendly. They did a great job on the clean up. I highly recommend their services.

Where to begin... We contacted Eric w/Preferred Restoration (among many others) after our kitchen…read morewas flooded. It was immediately apparent that Eric was extremely knowledgeable and competent. My wife and I were overwhelmed with the scope of damage we were faced with, and Eric was extremely patient with us. His consistent and timely communication was invaluable, and helped keep us calm during an extremely chaotic and stressful time. Even after the job was done, I would reach out with questions, and Eric would never hesitate to offer continued recommendations and support. Furthermore, we had yet ANOTHER incident recently and Preferred Restoration was the first number I called. Sure enough, Eric quickly responded and was able to come out same day to save us yet again. I highly recommend this business to anyone who is in a similar situation, you will not be disappointed.

Great service and care! Eric was great at coordinating with our testing company and so flexible as…read morewell. Team was excellent and everything was clearly presented with options. Would not hesitate to use again or recommend. Our job was a smaller one due to a leak from second floor bathroom to the downstairs powder room.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

I wanted to write this review specifically because of Ready Restore's level of communication. My…read moreparents had a leak behind their refrigerator water line, and since we don't live together, I immediately panicked when they called me. I chose Ready Restore based on their great reviews, and I'm so glad I did. Not only were they incredibly fast, neat, and clean, but they were outstanding at communicating with my parents about what needed to be done every step of the way. That's honestly the main reason I wanted to leave this review. Daniel or Larry kept me updated throughout the entire process with detailed explanations, progress updates, and photos of the work being done. Even though they had already explained everything to my parents, they still took the time to make sure I fully understood everything as well. They were patient, professional, and reassuring during a very stressful situation. Because I couldn't be there in person, that level of communication meant everything to both me and my parents. The final result turned out great, and we couldn't be happier. We will never call anyone else from here on out. Highly recommend Ready Restore.

I had a major water damage issue in my home after a pipe burst in the upstairs bathroom. Water…read moreflooded through the ceiling into the living room and kitchen, and I was devastated. I called Ready Restore in a panic and they responded incredibly quickly. From the very first call, the guys over at Ready Restore was compassionate, clear, and professional. Larry and Daniel arrived the same day, thoroughly assessed the damage, and explained exactly what needed to be done without any upselling or scare tactics. They started mitigation immediately -- extracting water, setting up drying equipment, and carefully removing the damaged drywall and flooring. Their crew was respectful to my home, kept everything clean, and communicated with me every step of the way. The final repairs (drywall, texture, paint, and flooring) look better than before the damage! If you're dealing with water damage, don't hesitate -- call Ready Restore. They turned a nightmare situation into a smooth, professional experience. Thank you for restoring my home (and my peace of mind)!

Robert did an amazing job with our plumbing work! He was professional, on time, and explained…read moreeverything clearly before getting started. The whole process was smooth and stress-free. You can tell he takes pride in his work and genuinely cares about doing the job right. Everything was completed efficiently and the area was left clean afterward, which I really appreciated. I would definitely recommend Robert to anyone looking for a reliable and honest plumber. I'll be calling him again for any future plumbing needs!

Robert was amazing and very knowledgeable. He went above and beyond to resolve our issue, provided…read morehelpful tips, and even checked our water heater while he was here. I truly appreciate the quick response and especially the professionalism. If we should ever have an issue or know somebody that needs help, we will definitely recommend.

Alex did and amazing jobs looksl like new master bathroom. Highly appreciate his work. He wirks…read morewith his heart. Barbara Monteiro

I had a leak upstairs on my garage and HOA helped me find ServiceFirst to help me take a look…read more They helped me cut open the wall to see where the problem was. Jose helped me do everything and did an amazing work blocking off everything to prevent dust from getting anywhere. Very clean and professional. He also walked me through the whole process so I know what to expect next. Overall I was very satisfied with the job.