"Excellent patient care and smooth process. Staff was responsive, knowledgeable, and very supportive."

New West Medical, Inc. and respiratory therapist Kary both rock. I appreciate Kary's thorough overview of my new machine and follow-up with additional documentation and video links. My CPAP therapy is better than ever due to the AirSense 11 machine and the morning feedback from the MyAir app. I highly recommend New West Medical! read more

I went to them in Nov., 2025 to be measured for compression hose. After waiting a very long time, it turns out they ordered the wrong product (they even admitted it). contacting them is a nightmare: first I got a person in Redding who needed to know all about my reason for callinf; he transferred me to Sacramento, and I had to explain it again. Assured they'd call me back, I had to phone myself two weeks later. Very poor customer service. I still don't have the compression hose my doctor ordered, but I'm told I can always call back if I don't hear from them! read more

I didn't know what to expect going to New West Medical, but Kary made the experience wonderful. She has the patience to go over the instructions on how to care for the CPAP and how to use it to its full potential. I had a great experience and would recommend to anyone that needs these services. read more

I have been using New West medical in Redding California ever since my lungs became compromised over 12 years ago and I have used New West medical since day one I have nothing but good to say about them they have always met my needs for cannulas for oxygen tanks for regulators they have a vast inventory of mobility devices and lift chairs they will treat you like royalty it's not all about the buck for them it's about the customer service they have a good staff that's been there for a long time and they treat each and every one of their customers with dignity and respect and they take most insurance. read more

I am a relatively new user of a C-pap machine. My doctor gave my a prescription for a new type of mask to make sleep more comfortable. I had an in person appointment to be fitted with the correct size of pillows and to learn how to best use this mask. The appointment was easy to schedule. The meeting met, and exceeded my expectations and all of my questions were answered. read more

The staff was very nice. Andrea was very knowledgeable about my machine and very patient with making sure my questions were answered. The office was clean ,organized and had a relaxing environment. I was taken right in fo my appointment. Highly recommend. read more

New West medical has amazing customer service and the friendliest staff! I highly recommend.

I am a new client with New West Medical. I had a video conference with Nicholas Stryd To review my first time Bi-Pap machine. Nicholas was knowledgeable, professional and patient throughout our meeting. Nicholas is a great asset to New West Medical. I appreciate the assistance he provided me. Thank you Nicholas! Lloyd read more

I had an appointment to get my new CPAP machine with Kary in the Walnut Creek office. Right away Kary made me feel comfortable and explained features, etc. to my understanding. I left the time with Kary feeling good about the future with my new machine! Thank you Kary!! Anne S. read more

I was pleasantly surprised at the very professional video follow-up visit with Kary Martin, the respiratory therapist, after receiving my new CPAP machine. I had been using a different model machine for the past 7 years, but Kary made sure I was familiar with the use and operation of the new machine, and I learned much about how my usage is transmitted and monitored. She also made sure that I had and understood all of the maintenance and accessory replacement details which New West Medical sent with the machine, together with contact information for anything I might need in the future. A very positive experience! read more

This has been an awesome experience they are great to work with 10/10 I recommend. They call you to make sure you are having a good experience great company. read more

The delivery and follow-up with my CPAP equipment has been excellent. I feel like I can call them with any questions and needs, and I'll be helped quickly and competently. Nicholas Strijd was especially patient and knowledgeable with his answers to my questions. read more

I arrived at my appt. and someone helped me right away. The representative showed me how to operate my machine, and made sure that my mask fit was appropriate. I highly recommend. read more

Grateful to find New West Medical for my sleep apnea supplies. So far I have received great customer service through Tracy and Kassandra. Thankful also for Kary (respiratory therapist) who gave me clear instructions on the C-pap machine. Four stars due to the poor wifi connection for the video call on the training, but otherwise I highly recommend this company for your supplies! read more

Good service. Great selection of masks. Nice value of prices for the units that are on display.

Mark came out to my mother's house while the physical therapist was there to make sure she had the proper fit for her new e chair. He was helpful, easy to communicate with and prompt. Medicare paid for the chair. That's another story. read more

Kary is a respiratory therapist at New West and she is the most helpful and kind person you could ask to help you! Please request her if you get the chance to. Outstanding help and service! New West is great overall as well. read more

Had my follow up on new CPAP with Kary Martin. She was great - very professional, clear, concise and nice. Great customer service.

It's very refreshing when you start a new program in health therapy and you find someone to capably guide you through the early challenges. Rebecca Alvarez, the respiratory therapist at New West Medical, made my entrance into the CPAP world both comforting, informative and fun as she slowly and carefully explained what I needed to know to set up and use my CPAP. Knowing there is someone to go to when questions or problems arise is a happy place to be in. Thank you Rebecca. read more

I had video call with Kary Martin very informative and detailed she went over everything to make my experience with remed easy. I definitely would recommend read more

Every contact I've had with New West Medical has been excellent. Both Tracy (Customer Service) and Rebecca (Respiratory Therapist) have gone above and beyond to make sure that my needs have been taken care of and that all of my questions have been answered. I am most impressed and give them my highest recommendation! read more

This place operates in the dark ages. When you call you get sent to voicemail and then they never call back. Avoid if possible

I just got my power wheelchair from New West Medical in Chico, these people are awesome. They stayed in touch with me and kept me updated through the whole process. I would definitely recommend them over and over. read more

Rebecca was Wonderfull. so helpful and understood my issues with my CPAC. much appreciated the staff as well. thank you Tracy !! Robert V - read more

I was in dire need to get some help and someone to compassionately listen to my husband's needs for home vent as we have faced challenging times of prolonged hospitalization. After a nightmare discharge, I needed support to continue to care for my husband at home. Jeannie was helpful in responding to my inquiries, was prompt in calling back, and kept me posted. She was able to arrange for us in a matter of days rather than the weeks it would have taken. She also sent Steve, a very skilled respiratory therapist, who took the time to explain things to us and support us. Knowing that people still have compassionate and still passionate about their jobs makes me happy. I am awarding them 5 stars because of their excellent, timely, and caring service. read more

This is not per say about New West Medical but the Respiratory Therapist, David Hart, RCP, RRT. Having gone with my husband to get fitted with a bipartisan device with a different therapist,which was a wonderful experience, it was expected that my visit would be the same. It was not. My concerns were never addressed. Somehow it was determined that this was the face mask and machine I was to be given and that was that. He did not even know all the Ins and outs of the machine and stated, "they are alway changing these things and the reps never come out anymore." That was a confidence builder. I left frustrated, and feeling it was all about forcing a sell and not about my concerns. If I did not know how wonderful my husbands experience was, I would never recommend New West To anyone. David Hart acts as a salesman and not a caring Therapist. This morning I woke up with swollen eyes, a red ring around my face and a heaviness in my chest. Wow some of my concerns. Avoid this therapist at all cost! read more

My mother had COPD, & these people cared for her like a VIP. They answered her calls promptly & always showed up on time or before The equipment was very reliable & easy to use, her technician (Ron?) was patient and empathetic when explaining the equipment & demonstrating the routine maintenance. Overall...the most hassle free service she used read more

New West medical has amazing customer service and the friendliest staff! I highly recommend .

They were very helpful with me, instructing me on the proper usage of my equipment and explaining to me the reason for things. They also explained to me how insurance worked regarding my needs. read more

New West Medical (NWM) is a fantastic business, run by knowledgeable,responsive and honest individuals. I am a C7 quadriplegic for the past 11 years. I have benefited from New West Medical services since my injury. As expected, I have needed assistance from CPAP equipment including O2 supplies to orthopedic braces and numerous manual wheelchairs. All of my dealings with NWM have been positive. Recently, an interaction helped summarize a decade of outstanding customer service. Recently one of my scissor brakes broke. Normal wear and tear failure. I live in a region with significant varied topography making my braking equipment vital. Par for the coarse this happened well after business hours so I left a message. The following morning, Trevor, wheelchair repair technician, contacted me and within two hours he was at my front door!! Trevor arrived wearing recommended Covid-19 protection. 20 minutes later my brake was replaced. He was not done. He repaired several spokes that had loosened or broke. Then he repaired several issues on my spare chair. Moral of the story is every interaction with NWM has been positive. I want to give Trevor a huge thank you, as well as all of the ancillary staff that keeps me coming back!!! read more

The employees at this business went out of their way to help my son get a new wheelchair. Not just obtaining a wheelchair but with all the extras his disability requires to make his life as comfortable as possible. Brenda and Matt were both amazing and I can't thank them enough for all their help. read more

These folks are the most helpful and caring that I've delt with in a long time. You can't go wrong using them for your medical supplies.

We use New West Medical for my sons medical equipment needs. Mike from New West is very helpful, thorough and kind. Mike knows so much about the equipment and is very dedicated to his job. My son just got his wheelchair, and Mike took over an hour to describe the function and use to me. He even took the time to assist me in figuring out how to fit the chair in my car. Thank You Mike and New West Medical. read more

Got set up with a new cpap and the supplies to go with it. Staff was great. I got the cpap home and noticed than the machine was definitely a used model. It had small scratches and gross things in tight spaces that would be hard to get totally cleaned. I made them exchange it, and they did saying that it was a mistake that they handed it out. Came back for my follow up appointment a month later and the info came up under the first cpap that was unclean. Meaning that they gave that one to another patient that was charged for a new machine. Keep an eye on them. Make sure if they charge you and your insurance for a new machine you get a new machine. read more

The employees at this company have been so helpful and friendly. They really go above and beyond to assess and meet the needs of consumers. I highly recommend New West Medical. read more

This company has no respect for their clients, they do not return phone calls. I have end stage COPD and they will not deliver o2 tanks or service their equipment and when called and question or are asked to return calls they ignore your requests. They are only local so if you have to travel, you are out of luck trying to get help from their service dept. or even the owners. I would not recommend them to a dog. read more

Social Security did not have my mom's new address so we stopped by the store with the printout indicating she had moved to make everyone's life easier. The woman we dealt with was so friendly and knowledgeable about everything we asked, from medicare questions to details on the hospital bed they would be sending out. The guy who delivered it was quick and very thorough about every detail of how the bed worked. He even went above and beyond and checked on a portable commode I inquired about and called me the next day with the info - not something the truck driver would normally do. He greeted my mom as if she was alive and perky, even tho late state dementia has taken that away from here. Would highly recommend them! read more

My husband and I have both been in several times to get assistance with getting set up with cpap machines. Each and every time, the staff has been extremely helpful, not only with answering our questions but also offering suggestions. The customer service here is admirable! They also set up a call system to remind us about getting supplies, so we don't have to remember to check on them. They are awesome! read more

New West is the BEST! We have been working with Micheal Simpson for the past 3 years. Both of my children are disabled and have a lot of equiptment needs. Every time we see him he is kind, fun, and very caring. He is amazing, always willing to give us his time; as well as his smile. Yesterday we had an appointment to adjust one of our wheelchairs. Although we were there for the wheelchair, he gave us 3 hours of his time to discuss my questions regarding all of our equiptment and other equiptment needs. He did not have to spend 3 hours with us, but he did. He patiently worked through his lunch to answer all of my questions. I have also been so lucky to have him meet us at our house and other places close to home, just because I was unable to make the drive to see him. He works incredibly hard everyday to help children in our area recieve what they need to function and keep going. We work with a lot of doctors and specialists and I will say he is one of my favorite. Thank you MIke for always putting in 110% effort to help our kids. I could not ask for anybody better!!! We are so lucky to have you. Love always, The Vaughan family. read more