"Excellent patient care and smooth process. Staff was responsive, knowledgeable, and very…read moresupportive."

New West Medical, Inc. and respiratory therapist Kary both rock. I appreciate Kary's thorough…read moreoverview of my new machine and follow-up with additional documentation and video links. My CPAP therapy is better than ever due to the AirSense 11 machine and the morning feedback from the MyAir app. I highly recommend New West Medical!

We have had two purchase experiences with this store. The staff is not properly trained, they do…read morenot know their merchandise. It seems that management is pushing for sales for items on the floor, rather than working with the customer to find the right product for the individual. Also, deceptive business practices. We purchased a lift chair for a 100 year-old with a tiny frame 4' 11", 106 lbs. We were concerned the chair might be too big for her. The sales person assured us, if the chair did not suit her needs, that the items were fully refundable within 7 days of purchase. This is also stated on the bill of sale. The chair was delivered with a swivel tray two days later, it was far to big and also had some minor damage on the leatherlike fabric and the tray was inappropriate for a chair, it was made for a bed. The delivery people took both items back and said we would be refunded minus a 20% restocking fee. We were never told of this fee, there is no signage in the store re this, and the bill of sale makes no mention of a restocking fee, it only mentions the 7 day return policy. I called American Express to see if the credit had come through - it had not. I went to the store 7 days after the items were returned and discovered no effort had been made to refund us. I was able to get a refund less 10% restocking. The sales person did not know how to do the refund and made numerous mistakes which were in favor to the store in the amount of $600.00. I had to use a calculator and check everything she was doing to make sure the amount was correct. We have reported the store to California Department of Consumer Affiars, the California Attorney General's Office, and will contest the restocking charge with American Express. We have asked the CA Dept of Consumer Affairs and the CA Attorney General's Office to require the store to disclose, in writing, and with signage, of the 20% restocking fee.

I never leave a negative review, but this is worthy of one. My husband went to buy a blood pressure…read morecuff and accidentally bought one exactly like the one we have. One hour and 40 minutes later I went to return it and get a credit back on our credit card, the box was unopened and exactly the same condition as when he bought it. They would not return the purchase on my credit card. They would not give me a credit. So beware when buying anything from them because most things that they sell even if you walk out to your car and bring it right back, they will not refund your money, just the worst service ever I will never go in there again. Buyer beware!!!!!

Rented a wheelchair to go to Garden of Lights. So easy. Rented it day of & returned next morning.read more

From the owner: SunMedica has developed an excellent industrial reputation for new innovations in the area of…read moresurgical orthopedics, wound management, cold therapy, occupational orthopedics, and sports medicine. Our principal objective is to provide an array of products that significantly improve the standard of care while concurrently reducing procedural costs.

Sent wrong supplies for my CPAP machine Called and emailed…read moremultiple times trying to get this straight I even talked with a supervisor and still not fixed Now this has been going on for over a month You would be better off using Amazon and the customer support would be a lot better

Had my Bipap supplies ordered April 29th and still haven't received them. Have had excuse after…read moreexcuse why I haven't received them. Very poor service.

horrible pharmacy. Slower than molasses. come here if you want to wait all day. It's like the…read moresloths at the dmv in the movie Zootopia. They lie about when your stuff will be ready.Unorganized. I think they are all confused and their information is incorrect.

This pharmacy is amazing. Everyone is so helpful and they are so nice. They go above and beyond. We…read moremoved our prescriptions from another pharmacy because we were not being treated well.

I was surprised to find a store specialized for uniforms. Very pleasant surprise. The lady was…read moresuper nice and helpful. They also carry a lot of selections. Would love to go backz

We are a very busy dental office with several employees. Dahye was able to bring in several styles…read moreand colors of uniforms for everyone to try on. We were able to order the same day. She was very helpful. We highly recommend this business.

Justin Clark is amazing beyond words!!! Not just in his work but his patient communication and…read morecaring is remarkable. He takes his time with you and goes over and beyond. My feet feel so wonderful with my new orthotics. My first day, all day in them I had no feet pain! Yipeeee :) :) :) I am SO GLAD I came to Restore after Tegerstrand Orthotics could not get it right. Tegerstrand sends the molds out for orthotics to be made. Justin at Restore makes the orthotics in house and spends allot of time with you adjusting and making sure they are perfect! The process was much more relaxing and I felt so confident with Restore. Happy Feet :) Thank you Justin!!!!

This medical supply business was Recommended by my PA for a post surgical supportive brace. What a…read morelovely experience! Justin and the reception staff were friendly and very helpful. I give them 5 stars!