I just want to say thank you to Pineapple and all she does, also thank you to therapy and the…read moreNurses as well also the CNAs. I'm so happy to go home soon.once again thank you for everything.

I would leave zero Stars if possible, worst facility I have been in in a long time, overcrowded…read morewith very poor renovations. Extremely crowded and very unorganized while being the least secure facility. No security cameras nor a security guard anybody can walk in at any time and go anywhere. Not to mention they lost my mother-in-law's wheelchair and I had to search the entire facility for it then take a wild guess at which leg rests belong to her because they had the entire chair packed full of others belongings the only saving grace of this facility is the staff is nice. There's obvious evidence they just painted over black mold I scratched some of it with my thumbnail and yeah it's black mold. Do not take your family members here

So they schedule according to their own needs not the patient's needs or the health of the patient…read more Steve who they say is a supervisor is sadistic and will threaten to cancel all of your loved ones services and will yell at your loved ones. I truly do not know how people are allowed to keep a job acting this way. They schedule at noon at lunch time and do not care that your loved one with a head injury needs to stick to his schedule and can't do activities while hungry. They call you the night before about when you have an appointment which makes scheduling doctor appointments nearly impossible. They have our doc appointments but still try to schedule home visits during or close to those times. They say they are going to be "in your area" so they want to schedule home visit when it is easiest for them. We are supposed to get a certain amount of days per week and if you call to ask why that is not happening they hang up on you and threaten to end your entire case. They say they care about health but that is obviously not the case. They care about their own life and schedule. Trying to be a full time care giver and you can't get something as basic as "who is his case manager?" answered is ridiculous. Are they incompetent or just rude and uncaring or both? Mostly one star reviews saying the same thing. I asked how to make a complaint and they hung up on me. I asked who the supervisor to Steve is and they said "he's it" and refused to tell me. They told me to "call the hospital" but why is it they don't have this info? Every agency has a way to file a formal complaint. But they either are incompetent and truly do not know or are hiding that info. So on top of being a full time 24 hr a day caregiver and being stressed and exhausted and our loved one trying to learn to walk again and missing his PT appointments for the sake of the PT's needs we also get to deal with this abuse from the office when we try to get some info and get his 2 days of PT. If they cancel his home health care... that is called RETALIATION and it is illegal.

Absolutely horrible and the people are very accusing and make false claims against you! The…read moremanagers will stand up for the wrong doing of their employees and are absolutely not there for the patient... they have their own agenda which will never align with the patients' needs!!!

Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

We came into the emergency room at 10:40pm and we are still sitting here at 3am. No one has given…read moreus an update and most of the nursing staff have been extremely rude to other patients. When I asked if I could get a pillow for my wife and I, I was literally told to go look for it myself. None of the staff takes any initiative and the only way we have made progress through our visit is by us asking the staff to do things. For example we were told that we needed to wait for an ultrasound review. After waiting for 2.5 hours, we asked if they knew anything and they were like... oh yeah we've known for a bit, everything looks fine. Seriously? You didn't think it would be important to tell us that? It's the only emergency room around, but that's no excuse for the absolutely horrendous service/care we've received. There was one male nurse who was very helpful, but he's the only positive part of this experience.

The quality of care given is very neglectful. The medical staff ignores patients needs and hygiene…read more I have seen patients fall out of bed and the staff didn't seem to care. When I asked for pain medication for my loved one, it took the staff almost an hour to get. So my loved one sat in pain. I don't recommend this place for anyone, but if you're having to go to a place I would recommend any where other than here.

If your love one is in the hospital and has a choice of where to be discharged do not go here. The…read morefirst reason is they are unstaffed with nurses, and aids. Most the ones they have are good and are nice, but management/owners load them down with to many patients, and they cannot be in two rooms at the same time. Mom had to continually hit here call button to try to get attention for someone to eventually come. The second reason is food. I would be there at some of moms meals, and she would taste and, start crying. I would say mom what is wrong? She said the food is horrible. Wanting to prove her wrong I said here, let me try it. I tried it and SHE WAS right, most the times just complete tasteless cheap slop. Mom continue to loose weigh here as she would taste a meal and then let it go back to the kitchen. We brought her some meals just so we would know she was eating, but were not able to be there for every meal. How are patients supposed to get strong and recover to go home when they do not eat healthy good TASTING food? The third thing is the rooms are small, and the place is in need of a remodel.