"Excellent patient care and smooth process. Staff was responsive, knowledgeable, and very…read moresupportive."

New West Medical, Inc. and respiratory therapist Kary both rock. I appreciate Kary's thorough…read moreoverview of my new machine and follow-up with additional documentation and video links. My CPAP therapy is better than ever due to the AirSense 11 machine and the morning feedback from the MyAir app. I highly recommend New West Medical!

I don't think I can write a review on the letters allowed me??!!…read moreThis company is so Fantastic for elderly Needs!! They cam out to check out my bathroom.a few days later.all kinds of needs stuff installed.and it took only about 2 weeks to get my electric wheelchair. All the people came out.evaluated me. And GOT IT DONE!! $0 COST TO ME!?

We have had two purchase experiences with this store. The staff is not properly trained, they do…read morenot know their merchandise. It seems that management is pushing for sales for items on the floor, rather than working with the customer to find the right product for the individual. Also, deceptive business practices. We purchased a lift chair for a 100 year-old with a tiny frame 4' 11", 106 lbs. We were concerned the chair might be too big for her. The sales person assured us, if the chair did not suit her needs, that the items were fully refundable within 7 days of purchase. This is also stated on the bill of sale. The chair was delivered with a swivel tray two days later, it was far to big and also had some minor damage on the leatherlike fabric and the tray was inappropriate for a chair, it was made for a bed. The delivery people took both items back and said we would be refunded minus a 20% restocking fee. We were never told of this fee, there is no signage in the store re this, and the bill of sale makes no mention of a restocking fee, it only mentions the 7 day return policy. I called American Express to see if the credit had come through - it had not. I went to the store 7 days after the items were returned and discovered no effort had been made to refund us. I was able to get a refund less 10% restocking. The sales person did not know how to do the refund and made numerous mistakes which were in favor to the store in the amount of $600.00. I had to use a calculator and check everything she was doing to make sure the amount was correct. We have reported the store to California Department of Consumer Affiars, the California Attorney General's Office, and will contest the restocking charge with American Express. We have asked the CA Dept of Consumer Affairs and the CA Attorney General's Office to require the store to disclose, in writing, and with signage, of the 20% restocking fee.

Sent wrong supplies for my CPAP machine Called and emailed…read moremultiple times trying to get this straight I even talked with a supervisor and still not fixed Now this has been going on for over a month You would be better off using Amazon and the customer support would be a lot better

Had my Bipap supplies ordered April 29th and still haven't received them. Have had excuse after…read moreexcuse why I haven't received them. Very poor service.

I've been going to tigerstrand for 5 or 6 years. I have very bad neuropathy on both feet with…read morenumbing burning and sharp pains. Dan is my doctor sorta speak, he has been making my insoles all those years and never messed up. I'm pretty picky about my shoes they have to be extra extra wide. But not give into looking like medical shoes. He's very patient and it the shoes don't fill comfortable he will return them for a different size or even a different style. He treat you with respect and he wants you leaving with a smile. There office always looks nice and clean.

Dan and the staff are amazing. I have been coming here for years now and each time I get superior…read moreservice. Definitely recommend.

horrible pharmacy. Slower than molasses. come here if you want to wait all day. It's like the…read moresloths at the dmv in the movie Zootopia. They lie about when your stuff will be ready.Unorganized. I think they are all confused and their information is incorrect.

This pharmacy is amazing. Everyone is so helpful and they are so nice. They go above and beyond. We…read moremoved our prescriptions from another pharmacy because we were not being treated well.