My colleague recommended me this place when I had last minute bridesmaids dress emergency and they were able to fix everything from replacing hooks to shortening the dress within couple days!! They were little hesitant at first because of work load they already had but they were nice enough to take mine and perfectly finish it. I thank them so much for getting it done exactly how I wanted it AND they didn't even charge me extra for being last minute! Which is reason why I gave five stars. There english isn't great but if you explain calmly, they understood me fine. I will be using them exclusively from now on. read more

My husband and I have been using New Way for over ten years, and there's a reason for our loyalty. They do a great job, are always timely, and do great alterations. If something is missing a button or needs extra attention, they catch it even if we don't. I can remember just once when something wasn't ready on time. Since my husband drops off shirts at least once a week, that's quite a track record in my mind. We've never had an item damaged. My only complaint is the location. Depending on the time of day, it can be difficult to get in and out of. But this just means avoiding those high traffic times on Stonecrest Blvd. read more

Avoid!! Out of town business person, used them twice and both times my clothes were not ready when promised. The second time they were lost for a week, I was told the owner's daughter left them in her car (?). As others have stated, turning into and out of this parking lot can be difficult. read more

Do not entrust your items to this place. The first time we dropped something off here, they lost it. They are refusing to reimburse us for the lost item and are instead requiring we file an insurance claim which will not even cover the whole amount. No one that I have dealt with there speaks or understands English very well which doesn't help the situation at all. They owe us $50 and I will do everything in my power to get it back and make sure that no one else has to deal with the same poor customer service we experienced. read more

Love this place! Excellent customer service and we have never had an issues with lost items. Yes it can be difficult to get in and out of during peak hrs. We have been using them for over 2 years and will continue to use them for the years to come. read more

The folks that run this cleaners are the best. Location is easy to get to & right by the hospital. They have even done alterations for us...and the price is right. Always ready when we ask and I have never been overcharge for qucker service. read more

Looks like the consumers of Smyrna/LaVergne could use a more recent update than what is currently showing. We moved to Smyrna over a year ago and started using this service. For the first 10-11 months, service was great and because we have so much dry cleaning (approx. $200 per month), they started giving us a discount without having to ask. Though the employees/owner are very kind and courteous people, the cleaning services have gone way south the last two months and I can no longer trust what might happen. On two occasions prior to this post, white, expensive dress shirts came back covered in navy blue lint (and I didn't have anything navy blue in my order) to the point they could not be worn without re-cleaning. Shortly after that two more, very expensive, white dress shirts came back with scorch stains, crushed buttons, and a couple of black "dot" type stain on the front pocket. I have pointed these things out to them, which they deny are their doing. Yesterday, I picked up my order, and this time 3 shirts were a total mess (e.g. multiple scorch stains, black dot stains at the pocket and front panel, and another shirt completely covered in blue/black lint. TIME FOR A NEW CLEANING SERVICE!! read more

I would like to start out by saying that this is the first time I have ever written a review, but feel this is more than necessary. I have been taking my dry clean items, including alterations to this location for about three months. The LAST and FINAL time was about three weeks ago. I left two high end dress shirts to be cleaned. When I went to pick them up one of them was clean and the other...WAS RUINED. This shirt was dirty (end of sleeves-looked like burns or grease) and had a dirt stain across the entire back of the shirt. It has snap button cufflinks with decorative buttons, which three of the four were gone. The snap on the left sleeve was smashed and not fixable. I went to the store three times to discuss and they said that a manager would call (never happened). On the fourth visit I explained that I had been multiple times with no call. A gentleman called me from the plant and said that he could not fix it and it is not their problem. When I went to pick up the shirt on the following day, after this three week process, the lady in the store put me on the phone with the same guy. This is when they collectively proceeded to tell me that I needed to go to the store where I bought it (Nordstrom's about two years ago) and tell them to fix it. WHAT...ARE YOU F**KING KIDDING ME!!! That is the dumbest thing I have ever heard. I told them that I dropped it off for cleaning in need of a clean and when I pick it up it is dirty, and ruined. How is this Nordstrom's or English Laundry's fault? It is (was) a great shirt. I am completely disgusted with them and the fact that they can't take responsibility for their action. I have a good job with great customers and I make sure to make things right when I am responsible. This is not anyway to do business regardless of your industry. I can't believe that people can get away with this completely unethical and ridiculous business practice. I understand that is just one shirt, but it is the principal of being held accountable and they should be. I recommend that everyone stay away from this business and I personally will drive as far as needed to find another dry cleaner. read more