I used to work for this company in Kent, WA. At first, I thought, "Wow, this is an easy job." But it didn't take long to realise things weren't quite right. From my experience, the company leans heavily into locking customers into long-term contracts that may start off cheap but gradually increase in price over time, often without much transparency. That led to a lot of frustration from customers, and unfortunately, we were the ones on the receiving end of it. I was regularly dealing with complaints about incomplete inventory deliveries, constant price changes, and overall inconsistency--none of which were within my control. There also seems to be a high turnover rate. Employees, including management, don't tend to stick around very long. The longest-tenured person I saw had only been there about three years, which says a lot. That said, I do want to give credit where it's due--Evan stands out as someone who genuinely cares and understands how to manage people. From my perspective, though, he's stretched way too thin and doesn't get the support he needs from higher-ups. That lack of support trickles down and affects both employees and customers. I wouldn't necessarily say "run away," but I would strongly encourage anyone considering this company--either as a customer or employee--to do their research and make an informed decision. Also, the company really pushed employees to get customers to leave reviews... so here's mine. read more

Please listen to me clearly. Do not use New System Laundry. They made a major error on an order and then denied it. Not only this, but the quality of their service is the absolute worst I have ever seen. I then tried to leave the contract for their breach and they attempted to bring legal action against me. All of this created a massive amount of stress. Do not use them. I have never been treated so poorly by a vendor in all my life. read more

These guys are terrible. Bad service, cone in with low pricing and after a couple months consistently raise it. Not a good value, not a good company. They are sneaky and try to get a 84 month agreement for laundry service! Stay away. read more

Absolutely the worst company. I feel bad for their workers. The management does not care at all about issues. You get charged for no service. Their management has no customers care at all. "0" care and follow up. I would be shamed to work for a company like this. PEOPLE THis COMPANY SHOULD BE INVESTIGATED FOR NON SERVICE AND double and ghost CHARGING. read more

Everyone that has been delivering my sheets for over 15 years from New Systems have been excellent. And a heads up to Jacob who was so easy to communicate with about an issue. Love this company! read more

Jeff at New System Linen Service always enters our office with a smile and genuinely kind, positive attitude. If we are in need of any additional services or questions of other options available, he is extremely helpful. Jeff is very helpful in keeping our office running smoothly and efficiently. read more

Joe'l at New Systems in Grants Pass is incredibly kind and professional. Excellent customer service and attention to detail!

I have been with them for several years and have always been satisfied with their services. Jen and her team has always been very helpful, accommodating and with great attitude. Compare with other companies, with the same type and quality of products, I would pick New System Laundry. Always provides great products and great service! read more

Scott always show up with a great attitude and superior service. We've been with New System since we opened 16 years ago. Professional and responsive service with great value! I have recommended their service to friends before and will continue to do so. read more

New System, laundry service is the single most worst experience I've had with any commercial business in 50 years. I get weekly laundry service at my office and half the sheets are dirty with boot marks and black smears. I have to take them and throw them immediately into the dirty laundry without using them, and then I pay for them they overcharge and have very creative accounting they change The cost of my service every week even though it's on a steady inventory. When I asked them to adjust the charges, they say OK we are sorry and then it doesn't happen. I can't believe I put up with that for over a year and a half before I fired them, I'm much happier doing my laundry at home now. It's worth it to not have the household and the erroneous fraudulent charges on my bank account. Oh yeah, I forgot I had given them a key to my office for after hours and they lost my key twice and I had to change my locks twice because of their Negligence. Also, in a year and a half I've been through nine delivery people because the company apparently is horrible to work for and everybody keeps leaving. Run don't walk away, you'd be better off doing your own laundry or hiring a local small service than hiring a new system laundry. Definitely do not recommend. read more

I guess it's all about your assigned rep. Mine is Ryan Olson, and he is fantastic! Whenever I've had any issues (either their mistake or mine), he has shown up in person within a half an hour to resolve, and never charges for these unscheduled deliveries. The rates are a little spendy, but I am a very small business and get the minimum charge of $50 every 2 weeks. If you're downtown and can get Ryan as your guy, you won't be disappointed. read more

We have worked with New System for the last few years & they are amazing. We get table linen, bar towels, mop heads, napkins, aprons, towels & sheets for our event venue & our vacation rentals. The highlight is Jeff, our NSL contact. He is so responsive, so accommodating & has helped us out in SO many SOS moments. GIVE JEFF A RAISE! Kristi Opal 28 Sales & Marketing Manager read more

I love these guys. I frequently call them for SOS linen orders for our small venue and they are always helpful and responsive. Diana is great in the office and our delivery dude, Justin, is the sweetest ever. Thank you so much for all your excellent service. xo, Kristi - Opal 28 read more

Hidden fees, poor tracking practices that result in bad billing practices, and long term (5 year) automatically renewed contracts unless you cancel in the 90 days window you have each 5 years to do so should let you know all you need to about this business. Do your self and/or your buisness a favor, learn from our mistake, and stay far away from them. read more

I've been receiving deliveries from New System for a number of years and was surprised to see some of the negative reviews. I've had nothing but good experiences with delivery and product. My linens are always super-clean, folded neatly and deliveries happen when I expect them to. As a business owner, these kinds of details really matter to me. My delivery person, Kyle is super friendly and reliable; I also talked with a manager named Chris today about some sheets that I had forgotten to rotate back into inventory, and it was a really pleasant experience. Four star service! read more

The company I work for has been using New Systems since before I was hired. All I have to say is whoever is hiring people keep at it. You guys have some of the friendliest employees with GREAT customer service. I've worked with a handful of people from New Systems and have had nothing but great experiences. Thanks from the KB crew for keeping us clean and smelling fresh! read more

I have been with them for 5 years now. THe past year, this company became horrible. Customer service is non existent. The last straw was wet moldy towels. I called immediately and three weeks later the still have not done anything about it. Now they want me to buy them out to switch services. STAY AWAY!!!! read more

New System Laundry has always gone above and beyond to make sure there customers are taken care of. I highly recommend there service to any business. read more

I would STRONGLY advise against doing any business with this company. My work has been in a contract with them for years. Over the last while their linens have gotten increasingly dirty and dingy. When we receive "clean linens" weekly, they are consistently full of a lot of hair, some are tattered and stained. I have tried to work on the problem with them, but to no avail, they tell me they are "within industry standards" , I am in the medical field, I cannot have hair in my linens...Their contracts are iron clad and impossible to get out of. I have been sending pictures and returning unusable linens to them for over 5 months now trying to correct the issue or get out of the contract. They will not let us go...Run for the hills before doing business with this company!! read more

My experience with this company has been very bad. The actual drivers seem nice but the inventory was poorly managed and prices were represented as low while an ever increasing amount of additional charges appeared. After I terminated service I have been charged $24 per sheet and $8 per towel. Beware of this company. read more