Recently, I took my quilt in for cleaning. A day or two after I took my quilt in, I received a…read morepromotional text offering a significant discount on quilt services if a code was mentioned. When I went in to pick up the quilt, I mentioned the code and asked Five Star to honor the discount or, since I had pre-paid, provide the discount on future services. Employee Sequoia would not consider it. I expressed my disappointment but she seemed uninterested. I appreciate the quality of dry cleaning but am surprised and disappointed by Five Star Cleaners lack of customer service.

A true gem! A family-owned, eco-friendly dry cleaner where they genuinely care about their…read morecustomers. Service is top-notch, the quality of work is excellent--from dresses and coats to comforters and leather. The 100% satisfaction guarantee provides peace of mind. Clean, professional, and very pleasant service. Highly recommend!

Do not take your clothes here if you want them and you treated with respect…read more Have been taking my clothes to them for sometime for dry cleaning, where they have done an adequate but not exceptional job , but the last time a coat they cleaned came back with a rip in it that looks very much like a blade slash. This is an impeccable vintage piece that has sentimental meaning, and when I took the coat back into show them the rip and ask them to compensate me for it or have it repaired, I was told by the owner that she was sure they didn't do it, and she dismissed me immediately out of hand. Not a, "we will look into it", just an immediate dismissal, and the employee at the cash register was left to tell me that they would probably get back to me " within the week." Absolutely, terrible experience, terrible customer service, and clearly questionable ethics on the part of the owners. Not looking forward to taking them to Small Claims Court, but that's probably what is going to need to be done.

The quality of work, value, and attention to details have been consistent on my many visits…read more Last trip I brought a bag that needed special cleaning. not sure how they did it, but better than new appearance!! Thank you for top service every time I come in.

Outstanding dry cleaning & alterations & in an extremely fast time. The proprietors are absolutely…read morelovely & always going the extra mile.

I've had patches sewn on my jacket by them three times the first two times were excellent and very…read moreinexpensive I think $10 per patch but on the third one it was like they intentionally put it on crooked I didn't say anything but it was frustrating because it was obviously not how it was supposed to go on unless they had a lazy eye lol and now that I think about it there was no regard when they put the second patch on because they could've easily placed it to where it didn't sew shut the inside pocket but it was like they deliberately placed it to where it would ruin the inside pocket. I guess if you give them clear precise instructions it wouldn't have happened but I just always forget that common sense isn't so common these days. I will say despite my frustrations the stitching was good.

I just can't say enough about the good quality work done by these people. We had a massive house…read moreemergency that required many different services. Everyone that this company sent was amazing and our house actually looks better now than before. We are truly grateful.

I would say I used to love this business, but the last time I used them, they didn't bag up a long…read morejumpsuit I had and we usually walk to pick things up and everything ended getting crushed. We don't like when they use plastic, but before they had to bag the jumpsuit because if they didn't it would drag on the ground. I would think that would be intuitive, but I guess not. The person on the phone said they would have the owners call me, but I haven't heard from them. I do think they do good work, but this last job was not good!

Family owned business. Took a bridesmaid dress here to clean that was literally filthy (Lots of…read morealcohol and food were spilled that night). Came out good as new. Fair prices and owner is super sweet! I would highly recommend !

New owners. Now called Imperial Cleaners. Terrible service. Sketchy. Expensive. I would give them a…read morezero if possible.

Started with a pair of pants. New pants first time worn,…read morego to restaurant and drip a bit of sauce on the pant leg. I chose not to wash them because I wanted to maintain the darker navy--blue color instead of washing them and washing out part of the color. I chose to take them to the neighborhood Dry Cleaners - Westmoreland (support local business). Customer is always right? I showed the owner the stain she said they would try to get it out. She said that when people wash their clothes and can't get the stain out, it makes it harder for them to remove it. I told her I had not washed them and they were brand new pants. She said she could tell they had been washed and ironed. Oh boy. I went to pick them up two weeks later paid my bill and took them home. The stain was still there, and did not look like they had treated them in any way. Took them back same day. The owner said they tried to get the stain out but with no luck. She told me they would try again with no charge. Don't argue with the customer. I went to pick them up and the stain was as if all they did was re-press the pants. I pointed this out and she told me that old pants were always hard to clean. I told her the pants were new. She told me she could tell they were old and had been washed several times. (This was not going well). "That will be $14" "No that won't" "Yes, we tried to clean them and the stain would not come out" "You told me you would try to clean them again with no charge" "We did. If they had come out clean we would not have charged you. They did not come out clean so you owe us $14" I was having difficulty following her logic. I pushed back. "I will not pay when you told me there would be no charge." I could see the wheels turning in her head as she weighed the outcome of her next words.... "Maybe you should try using a napkin instead of wiping your hands on your pants" as she motioned wiping hands on lap. No charge. Oh boy, any bets on my returning to this cleaners? I think I will take the trip to Tie's Cleaners on Sandy next time I need to use a dry cleaner. Next day service and no lip. Oh, and I threw the pants in the wash and guess what, the stain came out!! Oh boy.

Just picked up my dry cleaning…read more Super friendly Super quick Great price Quality work I'm very happy with process beginning to end.

Service Requested~Steamed for My Godmother All White Surprise 70TH Birthday Party on Saturday…read more Quality of Service~It was extremely exceptional and, very professional. The owners were polite, both of them greeted me with a huge smile and, pleasant conversation. It's a definitely a mom and pops establishment it has a laundry mat connected on the other side. Value~I brought my dress in on Thursday late afternoon and, it was ready for pick up early the next day. I tried to get the wrinkles out myself and, I couldn't do it. I had the dress in the backseat doing some last minute shopping at the hair store. I looked straight ahead and, seen the cleaners. The style of dress gives the illusion it's still wrinkly but, if you had seen it before I made the right choice.

These are nicest cleaners, family owned and it was super local for me. Their pricing is great and…read moreeverything was done on time.

Really pricey, charged $7.50 each to wash & press linen shirts. Inconsistent hours, not open when…read morethey said they'd be open. Clothes returned two days late. They charge a "service fee" on their credit card transactions. Avoid.

My husband dropped off his dress shirts on Monday and was given a receipt promising they'd be ready…read moreon Friday. He got an email yesterday to let him know they were ready for pickup. He went to the shop today to find a sign on the door "closed December 26-28". No explanation, no apologies, no way to contact anyone. We are leaving for vacation early morning on the 29th and he is left empty handed! We had to go purchase all new shirts today as he literally left all his shirts with the cleaners and had nothing appropriate for our trip. Unbelievable. We will NEVER use this shop again. I am beyond disappointed with the terrible service and gross irresponsibility of this place. I can't wait to discuss this in person with the owner. To say I am angry is an understatement.