For the last couple of years we have been using Craig services for our heat pump services. We found…read moreout about them from my father, who is very happy with them after his neighbor had recommended them. This is a family owned a local business. With the middle 90s° days that we've been having lately, our AC went on the blink. They actually work to me in the very morning that I called. Through no fault of their own, they had to return twice and never charged me an extra dime. I do not hesitate in recommending them to anybody. We could not be happier with them.

Sooooper expensive. This guy doesn't mind gouging you. Had a simple electrical hookup (new…read moreelectrical socket) and was charged almost $200.00 Literally took him 15 mins, total (my fault, should have shopped better, gotten more estimates)! Will not use again. There are much better choices in the Myrtle Beach area.

Once again Hewett's came through in a pinch. AC went down and Hewett's had Wayne there within 2…read morehours and the system back up and running 30 minutes after that. As an owner of several North Myrtle and Myrtle beach properties Hewett's dependability and responsiveness is always a breath of fresh air. I have used them several times with the same positive outcome. I highly recommend Hewett's for AC repairs. Mitch Z

We used Hewett to replace our HVAC system and would use them again. Lonnie and the install team…read morewere wonderful to work with. Very prompt service, great equipment, and extremely responsive. The technician ensured our system worked with our smart thermostat. Look no further!

My unit decided to break down in the middle of July. Yet this naoki guy is out to my place fast…read more(and we live in Pawleys Island). He told me he that, actually he had never seen a Trane unit this old and that is probably was the original. (house was built in 1976). The unit was, indeed, shot and he took the time to explain it thoroughly to me, and even showed me the burned out parts. It made sense to buy a new one especially when he explained the monthly electric savings on a newer heat pump. I was sold when he recommended a unit that Consumer Reports also had a high rating. Plus Naoki was correct, after installing it our electric bill went down about 20%. I would call them anytime...except the unit they sold me works so well IT NEVER BREAKS DOWN.

On a hot September day, my house temperature started rising, even though the air conditioner was…read morerunning. I called Integrity Heating and Cooling. The company owner, Naoki Desjardin, had all his crews out working, but he personally arrived at my home within two hours. He quickly troubleshot the problem (failing capacitor in the compressor unit), replaced the bad part, ensured the unit was running properly and charged a very reasonable price for an emergency call out. My house was cool again before my wife arrived home. I really appreciate Integrity Heating and Cooling providing such fast and outstanding service. They will be the company I call whenever I have heating or air conditioning problems, and for general service.

Prompt service, but exorbitant charges --$245 for cleaning an AC drain (about 30 minutes labor)…read more Will not use them again.

Bad quality. If it is possible, I wanna leave no star. Few days ago, a newbie technician came here,…read morehe couldn't fix anything just took picture and sent it to office to getting answers. Finally he concluded no problem at all although there are no air flow from duct. and few hours later he just did paper work and asked me $60 for visiting. because that time I got to work, so I just gave him $60. and call him again to talk about duct system problem and he blocked my phone number. When I called with different number he answered and said "I will be there tomorrow". but he didn't show up. If you wanna waste your $60, call to this repairing company.

i am writing this review on heat pumps plus which is owned by darrin barton…read more i had a new 5 - ton package unit installed by him on wednesday, june3, 2026. i found darrin to be very knowledgeable in the hvac practices and procedures. i also found him to be very honest and trustworthy. the hvac business is very complex and the average person has no idea of the principals of an hvac unit. it amazes me how you can get heat out of 32 degrees fahrenheit air temperature. for this reason, it is easdy for the everyday person to be taken advantage of when requiring work on heating and air-conditioning systems. i was very impressed and happy with my installation in terms of both cost and quality of work by him and his two employees. i would not hesitate to recommend him to anyone needing work on their heating and cooling systems. personally, i was in management since i was 24 years old in the brewing industry for over 42 years and know thhe importance of dealing with honest and trustworthy people in business and would highly recommend this company for their fair, honest and quality workmanship that they displayed during my installation.

Darrin with Heat Pumps Plus is top notch! You will not go wrong hiring him for any job dealing with…read moreyour heating and cooling needs.

I had already gotten two estimates on a new HVAC system, and was sitting at my desk complaining…read moreabout both of them when my employer asked what was wrong. I told him I had deep reservations about both HVAC products and installers, and he told me Fulford had done a great job at his house. So I phoned them, and they were just as great as he said. Everyone on the phone was professional and friendly. The estimate was done immediately and offered me options the other companies had not even mentioned. The products they offer are better-reviewed and rated than the other companies (I checked.) Installation was soon. The installers showed up when they said they would, stayed all day with no breaks I witnessed, wore masks, and even returned twice to take care of a cosmetic issue. The HVAC system has been here over a month now and seems to work great.

I had been a satisfied Fulford customer for approximately seven years, but my recent experience has…read moreseriously undermined my confidence in the company. In July, Fulford performed routine maintenance on my HVAC unit. Approximately two months later, I noticed a wet spot on the wall and called them back. The technician vacuumed the exterior condensate drain without entering the house and said the issue was fixed. I subsequently received a $180 bill. I questioned the charge because the primary drain had clogged while the secondary drain was still functioning as intended. Fulford agreed to send another technician to investigate at no charge. During that visit, I accompanied the technician and witnessed him identify a crack inside the unit below the coils. While he was explaining this finding, I pointed out that the secondary drain pan appeared to be doing its job properly and that the water damage was several feet away from the unit. There was no water damage on the ceiling below the pan, and the original water mark was near the separated coupling, approximately 3.5 feet from the unit. The pan was not overflowing and had not caused the original water mark. The technician responded that he was still investigating. He then cut the insulation around the PVC condensate drain and exposed a separated coupling. I asked whether that was where the connection had separated and whether it had been glued. He confirmed the separation and said it had not been glued. He then glued the PVC connection at no charge. The subsequent service report documented the crack but made no mention of the separated, unglued coupling I had personally witnessed and watched him repair. Instead, it focused on the crack and the water in the pan, which did not explain the location of the original water mark. I contacted Fulford to question the omission. During our discussion, I was told the original PVC drain had been reused when the unit was installed approximately seven years ago. I was also given an explanation involving deteriorated glue. Neither explanation resolved my concern about the specific coupling I had seen separated and subsequently repaired. After further discussion, Fulford issued a second report adding that the drain line had disconnected 15 feet from the unit, near where it entered the wall. That description did not match what I observed. The distance from the unit to the wall is approximately seven feet, and the separated coupling was approximately 3.5 feet from the unit. I contacted Fulford again to explain the discrepancy. A third report changed the distance from 15 feet to seven feet but continued to place the disconnection near the wall rather than at the coupling I had identified. I again requested a correction and have not received a satisfactory resolution. To be clear, I believe the technician performed his inspection and repair appropriately. My concern is with the documentation and Fulford's handling of my questions afterward. I witnessed the separated coupling, heard the technician confirm it had not been glued, and watched him repair it. Yet three versions of the service report failed to accurately describe the location of that separation. I cannot say why the reports were written this way, but the discrepancies remain unexplained, and I have not received a report that accurately reflects what I witnessed. My advice to other customers is to be present during service whenever possible and to review the written findings carefully. A service report should accurately document the conditions observed and the work performed. After approximately seven years as a satisfied customer, I am disappointed that a straightforward request for accurate documentation has gone unresolved. I would have preferred a transparent explanation and a corrected report rather than having to pursue the matter repeatedly.

Trademark Home Maintenance, Mark Skipper, is the guy you want to take care or replace your HVAC…read moresystem! He is a quick responder, very knowledgeable, extremely professional and doesn't take advantage of your problem to over charge you, he thinks about you and what you need! Thank you Mark for being there when we call!

Been using Mark and his team for close to 10 years. Always professional, fair on his pricing, on…read moretime, courteious, reliable and trustworthy. When I have contacted Mark, he or his team, has always taking care of the problem within 24 hrs. Mark and his team have always corrected my HVAC problem, took care of the maintence and have always explained what is wrong and how he corrected the problem. He even taken pictures as he explains what the problem is and the correction. I would call Mark and his team, old school, and you don't see many companies like this anymore.

We had Mason Smith on a service call come to our home when our unit would not come on. He was…read moreprompt and polite. He diagnosed our issue quickly. The office staff was friendly and helpful to get a service call initiated for us. Would recommend this family owned company for your needs. They did not try to oversell us. Will use again in the future when needed. Great team!

I had been a satisfied Fulford customer for approximately seven years, but my recent experience has…read moreseriously undermined my confidence in the company. In July, Fulford performed routine maintenance on my HVAC unit. Approximately two months later, I noticed a wet spot on the wall and called them back. The technician vacuumed the exterior condensate drain without entering the house and said the issue was fixed. I subsequently received a $180 bill. I questioned the charge because the primary drain had clogged while the secondary drain was still functioning as intended. Fulford agreed to send another technician to investigate at no charge. During that visit, I accompanied the technician and witnessed him identify a crack inside the unit below the coils. While he was explaining this finding, I pointed out that the secondary drain pan appeared to be doing its job properly and that the water damage was several feet away from the unit. There was no water damage on the ceiling below the pan, and the original water mark was near the separated coupling, approximately 3.5 feet from the unit. The pan was not overflowing and had not caused the original water mark. The technician responded that he was still investigating. He then cut the insulation around the PVC condensate drain and exposed a separated coupling. I asked whether that was where the connection had separated and whether it had been glued. He confirmed the separation and said it had not been glued. He then glued the PVC connection at no charge. The subsequent service report documented the crack but made no mention of the separated, unglued coupling I had personally witnessed and watched him repair. Instead, it focused on the crack and the water in the pan, which did not explain the location of the original water mark. I contacted Fulford to question the omission. During our discussion, I was told the original PVC drain had been reused when the unit was installed approximately seven years ago. I was also given an explanation involving deteriorated glue. Neither explanation resolved my concern about the specific coupling I had seen separated and subsequently repaired. After further discussion, Fulford issued a second report adding that the drain line had disconnected 15 feet from the unit, near where it entered the wall. That description did not match what I observed. The distance from the unit to the wall is approximately seven feet, and the separated coupling was approximately 3.5 feet from the unit. I contacted Fulford again to explain the discrepancy. A third report changed the distance from 15 feet to seven feet but continued to place the disconnection near the wall rather than at the coupling I had identified. I again requested a correction and have not received a satisfactory resolution. To be clear, I believe the technician performed his inspection and repair appropriately. My concern is with the documentation and Fulford's handling of my questions afterward. I witnessed the separated coupling, heard the technician confirm it had not been glued, and watched him repair it. Yet three versions of the service report failed to accurately describe the location of that separation. I cannot say why the reports were written this way, but the discrepancies remain unexplained, and I have not received a report that accurately reflects what I witnessed. My advice to other customers is to be present during service whenever possible and to review the written findings carefully. A service report should accurately document the conditions observed and the work performed. After approximately seven years as a satisfied customer, I am disappointed that a straightforward request for accurate documentation has gone unresolved. I would have preferred a transparent explanation and a corrected report rather than having to pursue the matter repeatedly.