Dave at Fulford was terrific at repairing two poorly ventilated vents. He communicated regularly and responded each and every time to questions, made an xtra complementary visit to provide an overview and summary of all work performed while we were away. read more

Absolutely unbelievable service. I called at 5:55 today. July 4th 2025. The answering service picked up and took the information and actually said someone will call you asap. 2 minutes went by and a tec named mason called. Told him my issue and the ac stopped cooling. He said I know right wear your house is. Ill be there in 15 minutes. Sure enough 2 tecs show up and professionally stook his hand out and said I'm mason and introduce the other tec. I cant remember his name but very professional. 2 minutes figured out the issue it was froze. He thawed it and checked and it was low on freon. Which means theres a leak. He explained what I would imagine. It needed a little freon till they could come and check for the leak then filled up. Very understandable. In the midst another crew came by just to see if they could help. Shortly after they where gone. But before a very nice gentleman asked if I was on the yearly maintenance plan. Im not. He explained and I will do that. But those guys really where extremely professional. I own retail stores across nc and I hope my employees give the same customer service. Thank you so much snd I pray it dont leak before yall find the leak. Curtis Leach oyster harbor supply read more

As new homeowners and about four years ago, we had to purchase two new HVAC systems for our beach house at Holden Beach. We did not buy from Fulford. Our main unit was found to be out of order on June 19, and service was requested from the company that sold the units. A repairman came promptly, diagnosed the problem, to payment in advance and said the repairs should be completed by June 23. Guests arrived on June 29 and there was no air conditioning. Continued calls to the company generally brought the excuse that the parts were on back order. After 3 weeks we called Fulford, paid them up front (less that 1/2 of what the previous company charged, received a refund from the previous company, and Fulford ordered the parts and fixed the unit in less than a week. They are certainly a well established company with an excellent reputation! read more

I had already gotten two estimates on a new HVAC system, and was sitting at my desk complaining about both of them when my employer asked what was wrong. I told him I had deep reservations about both HVAC products and installers, and he told me Fulford had done a great job at his house. So I phoned them, and they were just as great as he said. Everyone on the phone was professional and friendly. The estimate was done immediately and offered me options the other companies had not even mentioned. The products they offer are better-reviewed and rated than the other companies (I checked.) Installation was soon. The installers showed up when they said they would, stayed all day with no breaks I witnessed, wore masks, and even returned twice to take care of a cosmetic issue. The HVAC system has been here over a month now and seems to work great. read more

Fulford installed an HVAC system on a condo located on the floor above our unit yesterday. They installed it incorrectly and condensation water dripped down in front of my door all day. They finally came back after 5:00 pm to correct it. One of their employees said they would correct only what they installed incorrectly but would not clean up the water or the damage to the flooring upstairs. Another employee spoke up and said he would at least get up the water we were having to walk through. Fulford's employee has since come back and cleaned up the water and put down plastic to prevent further water from dripping. Feeling very thankful for this man's efforts to help. read more

Great service and HVAC serviceman who performed our maintenance on our system. He was courteous and explained exactly what he did to our system. Highly recommend Fulford Heating & Cooling. read more

Would absolutely not recommend them. Paid nearly thirty thousand dollars to replace my geothermal system. Spent two years with constant problems they claimed t all parts were new but had failures every month. Electric bills totaled over 800 dollars.one month they kept putting in new parts and recharging system. Finally got disgusted and called O'Brien. They found a leak in the refrigeration system and fixed it. Been fine since. Absolutely do not use these people read more

Highly recommended. Very professional, extremely honest , stay with family owned there is a reason they stay in business!! Honesty and local !! read more

Fulford's poor performance recently showed why they shouldn't be considered for HVAC repair. Near end of July Fulford was called to repair A/C at my residence. Their service tech determined the expansion valve needed to be replaced and estimated 7 days and about $800 for the job. When more than 2 weeks passed and job was not completed another HVAC contractor was called and found the actual problem to be a pin hole leak in the coil (the valve was OK) and replaced it next day at 1/3 Fulford's quote. Seventeen days after Fulford misdiagnosed the problem they called to say valve had arrived. read more

I paid for new install 4 years ago. Just paid almost $400 in July and now looking at over $1100 for repair for a part under warranty. I will never use again read more

Caused more damage than did repairs. Did not correctly diagnose the problem and appears as if they didn't do anything right. They also knocked a pipe off of a T and failed to place it back on. They are not worth the headache please use any other A/C service. read more

Justin Fulford came out to inspect the issue the same day I called. He was professional, gave me two options, and pointed out some things that will need attention in the future. His team showed up in three days to do what I consider major work, during the week of July 4th. The team finished in 4 hours and all was good. This is the AC team I will call next time. Thanks to all of the Fulford team. read more

Fulford H&C just finished the install of a complete new system in my home. I couldn't be happier with the equipment. Everyone was great to work with. The crew was on time, and very respectful of my home. The install is clean and neat. All new duct work, vents, thermostats and AC/Heat system installed in 2 days. I would use them again in a heartbeat. read more

Quality work, experienced people, fast at getting the job done. Well worth the money.

We have two properties that Fulford takes care of. We have had our differences but last week was a game changer. We purchased a house that they had done the original installation of the HVAC. I wanted to add a return air in the master bedroom as there wasn't on. Al Fulford on one of his trips there found it strange that there wasn't one, so I felt I was on the right track. They gave me an estimate which I approved. When they came to do the installation, I received a call telling me there was a return air but it had been covered up with drywall. They found where it was supposed to be and opened the drywall up and installed the vent. I then got a text that this would be no charge. That is taking ownership and shows integrity. There is nothing more important to me than integrity. Hats off to to Al and his team. read more

We will not be recommending Fulford to friends. We were happy to support this family buisiness and wanted to support their local business. Unfortunately they did not support us and were poor to respond. Make certain you understand their warranty is very limited. read more

Stop looking and cal these folks!!!, on time professional and REASONABLE!!! I couldn't be happier!!!

I'm giving it 1 star only because I have to. This company is divided by the office help and the service technicians I'll start with the tech's. I can only speak for the 3 that came to my home.The first one got it wrong. that cost me $450. My AC was installed by them and they only offer a 30 day warranty, what a joke. The second rep replaced a valve, that cost me another $450. The third rep only charged me for the refrigerant, great they want me to pay for the refrigerant that leaked out of the new valve they installed. you can't make this stuff up. the office people are rude, condescending, black or white and obnoxious. STAY AWAY read more

I have used AL Fulford on 3 occasions and each visit has been an enjoyable experience. The staff in the office and the service technicians has been very friendly, efficient and professional in taking care of our heat/AC issues. They are also very fair in pricing and I have always paid a lot less then what I was expecting. I cannot recommend this company high enough. read more

Great customer service and very professional staff. The technicians are helpful and answered any questions I had.