Our AC at our rental house went out Saturday Memorial Day weekend. We had tenants there and it was…read more89 degrees. Weikle's actually answered the call and Tim came by that afternoon. He got it running to get us by for the weekend but it had to be replaced. Jake came on Tuesday and gave us an estimate. Patrick and Frank replaced it the next day. They were excellent. I had called 5 other companies that advertise 24/7 service but none of them responded to my messages. I would strongly recommend Weikle's Hometown Heating and Air.

PAID $1,046 FOR AN INCOMPLETE DIAGNOSIS AND A REPAIR THAT DID NOT RESOLVE MY ORIGINAL COMPLAINT --…read moreREQUESTING A FULL REFUND I contacted Weikle's Hometown Heating and Air based on their advertised commitment to "trustworthy solutions," "honest pricing," and building lasting customer relationships without pressuring customers into unnecessary purchases. While the technicians were professional, punctual, and courteous, the overall diagnosis, communication, and follow-through fell well short of those promises -- and well short of what you'd expect from a company that advertises building lasting customer relationships. Most notably, after the unsuccessful repair, I received no response to multiple follow-up messages for 10 days--from July 17 through July 27--and was only contacted after posting a public review. FIRST VISIT -- July 9 diagnosis My air conditioning system was running but unable to maintain the thermostat setting during the hottest parts of the day. The downstairs temperature would rise approximately 2 degrees above the set point, and the upstairs approximately 6 degrees, before recovering overnight. After paying a $146 diagnostic fee, I was told the issue was a failed filter drier. I authorized a $900 repair, which included enrollment in their Maintenance Club membership . THE REPAIR DID NOT RESOLVE THE ISSUE The repair was performed on July 15. Within 24 hours, on July 16, the system was exhibiting the same symptoms as before. I reported this on July 16 and was told a technician would return on Friday, July 17 SECOND VISIT -- July 17 July 17 -- The owner David returns. Rather than treating this as a warranty callback, he delivers a new diagnosis: a failed evaporator coil -- a pre-existing condition that should have been caught before any repair was authorized. He provides two estimates: approximately $1,800 for coil replacement, or approximately $13,000 for full system replacement. Because the system had already been opened and refrigerant recovered on July 15, the question arises whether this could have been identified before the $900 repair was authorized -- making it twice as expensive by requiring two separate rounds of nitrogen testing, brazing the connections, pulling a vacuum, and recharging the system. Technician David placed cardboard in the upstairs return filter vent to block it off and shut off the upstairs zone thermostat. This was not a repair, but rather an attempt to force more air downstairs to compensate for the system still not cooling adequately. This was the last thing he did before leaving, with the system left in that modified state. LACK OF FOLLOW-UP COMMUNICATION After the second visit, I sent multiple follow-up messages and received no response for 10 days--from July 17 through July 27. I was only contacted after posting a public review. As a Maintenance Club member, I expected far better communication. The lack of response left me no choice but to seek a second opinion. SECOND OPINION -- July 23 I contacted A+ Heating and Air for a second opinion. They inspected the system, found it operating normally, and recommended no additional work. They explained that the symptoms may have been related to the period of extreme heat, which can place added demand on a builder-grade residential system, and that a five-year-old unit would not normally be considered near the end of its expected service life. Their findings left me questioning whether the original repair addressed my original complaint. THE BOTTOM LINE I paid $146 for a diagnostic that did not lead to a repair resolving my original problem, and $900 for a repair that failed to correct the issue I called about. I have paid a total of $1,046, and the second opinion concluded that no additional repair was needed. I am no longer a customer and am not seeking credit toward future work. I am requesting a full refund of the $1,046 I paid for what I believe was an incomplete diagnosis and a repair that did not address my original complaint. ADVICE TO FUTURE CUSTOMERS I strongly recommend looking elsewhere if you need repairs. I encourage anyone considering major HVAC repairs to request a complete written diagnosis before authorizing work. Ask what testing has been performed to rule out other possible causes, clarify what happens if the initial repair does not resolve the original complaint, and request that any warranty, refund, credit, or follow-up policies be provided in writing before approving the repair.

My only complaint about Billy King is he is so busy you might have to wait if it's not an…read moreemergency. He's so busy because he's the best there is. If it's an emergency he gets right on it. I have a broken toilet right now so he has put me off a few days but NBD since I have 2 others but when I had a leak in the wall of my bathroom he was Johnny on the spot. Plus he calls to tell you if he can't make it that day which is a rarity. Wouldn't use anyone else.

I had several items that needed to be replaced in our home that we recently purchased and was given…read morethe number for King's Plumbing and Drains. I made the call and they were very responsive. They came to give me the estimate and can in and took care of replacing the water heater and the other items that needed repaired within a couple of days. I would not hesitate to call the for any plumbing issue in the future. Clay did a great job and the owner was also very responsive.

Brian, Josh & Ben were very quick and efficient when our hot water heater started leaking. We could…read morenot find the off valve and they immediately responded and handled the situation very professional! Highly recommended!

I spent the past 2 days either not receiving a call back or a quote I knew was overpriced. Finally…read moreI got ahold of Brian with Mandato Plumbing and he was nothing short of amazing! He was flexible with my schedule and made time the same day I called to help fix my plumbing issue! We are now renting out a place and I will be using him for all my fixes! I highly recommend his friendly and affordable service to everyone around the area! Very pleased and relieved to have the issue promptly resolved!

I truly enjoyed Mike expertise and topnotch plumbing services…read more I renovated a bathroom which came impeccable done right thank you Mike Mike is on time every time and reliable

Knowledgeable. Cleaned our tankless hot water heater and installed two bath vanities…read more Recommended

Fulford To The Rescue!…read more Some friends have been staying at our beach cottage since June 29 without a functioning downstairs air conditioning unit. The company that Installed both units four years ago came on June 19, gave their diagnosis, drafted the funds from our credit cards, and did nothing. We're now seeking a return of the funds paid to the other F- rated company. Today after calling Fulford, they are going to order a new motor for the compressor fan, install an external fan that will allow the unit to function until the motor arrives, and they will fix it! Our friends have endured the heat, but until their scheduled July 9 departure - they will be cool and comfortabl. Thank you Fulford!

I had been a satisfied Fulford customer for approximately seven years, but my recent experience has…read moreseriously undermined my confidence in the company. In July, Fulford performed routine maintenance on my HVAC unit. Approximately two months later, I noticed a wet spot on the wall and called them back. The technician vacuumed the exterior condensate drain without entering the house and said the issue was fixed. I subsequently received a $180 bill. I questioned the charge because the primary drain had clogged while the secondary drain was still functioning as intended. Fulford agreed to send another technician to investigate at no charge. During that visit, I accompanied the technician and witnessed him identify a crack inside the unit below the coils. While he was explaining this finding, I pointed out that the secondary drain pan appeared to be doing its job properly and that the water damage was several feet away from the unit. There was no water damage on the ceiling below the pan, and the original water mark was near the separated coupling, approximately 3.5 feet from the unit. The pan was not overflowing and had not caused the original water mark. The technician responded that he was still investigating. He then cut the insulation around the PVC condensate drain and exposed a separated coupling. I asked whether that was where the connection had separated and whether it had been glued. He confirmed the separation and said it had not been glued. He then glued the PVC connection at no charge. The subsequent service report documented the crack but made no mention of the separated, unglued coupling I had personally witnessed and watched him repair. Instead, it focused on the crack and the water in the pan, which did not explain the location of the original water mark. I contacted Fulford to question the omission. During our discussion, I was told the original PVC drain had been reused when the unit was installed approximately seven years ago. I was also given an explanation involving deteriorated glue. Neither explanation resolved my concern about the specific coupling I had seen separated and subsequently repaired. After further discussion, Fulford issued a second report adding that the drain line had disconnected 15 feet from the unit, near where it entered the wall. That description did not match what I observed. The distance from the unit to the wall is approximately seven feet, and the separated coupling was approximately 3.5 feet from the unit. I contacted Fulford again to explain the discrepancy. A third report changed the distance from 15 feet to seven feet but continued to place the disconnection near the wall rather than at the coupling I had identified. I again requested a correction and have not received a satisfactory resolution. To be clear, I believe the technician performed his inspection and repair appropriately. My concern is with the documentation and Fulford's handling of my questions afterward. I witnessed the separated coupling, heard the technician confirm it had not been glued, and watched him repair it. Yet three versions of the service report failed to accurately describe the location of that separation. I cannot say why the reports were written this way, but the discrepancies remain unexplained, and I have not received a report that accurately reflects what I witnessed. My advice to other customers is to be present during service whenever possible and to review the written findings carefully. A service report should accurately document the conditions observed and the work performed. After approximately seven years as a satisfied customer, I am disappointed that a straightforward request for accurate documentation has gone unresolved. I would have preferred a transparent explanation and a corrected report rather than having to pursue the matter repeatedly.

We arrived at Holden Beach on a Thursday afternoo. Friday morning we discovered our hot water…read moreheater was spewing water, filling the overflow pan! Special company was flying in the next day with a seven year old. Vic West plumbing saved us. By 5:00pm Friday, we had a new hot water heater! Thank you, thank you, thank you! Good guys and good job.

We had two toilets that needed to be reseated, and I am so happy with their work and the time…read moreinvolved. They kept to their arrival time, assessed the job and got after it. They not only resealed the toilets, but upgraded the screws the builder team used. We should be set for a long time! Thanks to the friendly and experienced plumbers Ben and Mike.

We recently had to have one of our Heat Pumps / Air Handlers replaced. I just wanted to commend the…read morestaff and service techs at Mansfield Brothers for their professionalism and politeness across the board. They were more than willing to take all the time we wanted to explain what was going on, talk options, and answer any questions we had, no matter, probably, how simple.

First class service. HVAC contract service performed today by Tech: Jay. Outstanding,…read more professional, informative, efficient. Very refreshing to experience a contractor who clearly looks to satisfy customers by providing quality services.

Best electrical service we've ever encountered. Last year, our kitchen renovators disappeared with…read moreabout 10% of the job left undone. Most of that was electrical work they'd left disconnected. We'd tried two other electricians in town previously. Neither horrible, but neither particularly great either. After looking over Yelp for electricians, we saw the raves Illuminate and signed on to give them a try. They did an amazing job reconnecting the unfinished work, as well as adding some additional lighting solutions in the kitchen. In additiona to the quality of their work, we were equally impressed by the professionalism and positive attitude of Tony and his team. Following that job, we immediately hired them for additional work around the house. We've definitely found our electricians with Illuminate. We can't recommend them highly enough.

Used Illuminate Electrical to replace some bad breakers for me. They showed up on time and got it…read moreknocked out quick. The electrician was very friendly and professional. The price was fair. You can schedule their services online which is a plus in my opinion. If I do need electrical services in the future then they will be my first call.