I have been going to New Optix for at least the last 4 years. Back when I lived in Kearny Mesa, the location was perfect for me as it was only a 5 minute drive away. I basically chose it because it was nearby and had good reviews. Fast forward to today and I live about a half hour away, I still go here, because the staff and doctors (Dr. Ta and Dr. Tran) are wonderful. I always feel welcomed here and Dr. Tran is incredibly personable and thorough. He doesn't make you feel like your appointment is rushed and really takes his time to explain things to you. He also listens, which is great as I've been to other doctors that pretty much don't ask questions. I am allergic to a certain type of contact lens and he provided the perfect recommendation and now keeps a few in stock so that every year I have some to tide me over until my order comes in. I just find this very thoughtful and really embodies how much they care about their customers. Highly recommend! read more

TLDR: Doctors are good. Front desk is incompetent. Pricey frames. Go somewhere else if you don't want to be scammed. I had gotten contacts from them earlier in the year with my previous employer's VSP and at the time all I had to pay for was my eye exam and contact lens exam. I had no problem at this point. Since then I've moved onto a new employer and I figured I'd use my VSP before the year is over. So I decided to order more contacts, except the front desk/optician told me there's a copay of $25. And since I have additional eye-ware coverage it was going to be additional $25 for a total of $50 copay to use both. I clarified to them that the material copay of $25 is just for glasses (frame/lense), but they said they ALWAYS have material copay for all frame/lense/contacts. That's already a red flag. There's no such thing as ALWAYS in insurance. Every employer VSP has different coverage. Learn to read. I told them I wasn't charged any copay for my contacts from my previous visit and they told me the optician forgot to charge me for it. I told them that's not the case and they went and took a look at my previous invoice in detail. They're now saying the previous VSP had no copay for contacts, but only copay for eye exam. And that my current VSP has no eye exam copay, but has material copay for contacts. I've had VSP for years and have been through many optometries. I knew this was a load of crap. I've called VSP the next day to clarify my coverage and what do you know - there's no copay for contacts. So the VSP representative gave them a call and what do you know - they started lying! They were saying the person who provided my invoice no longer works there even though they told me lies just the day before. And with VSP on their behind they finally told me there's no copay for my contacts. Crazier part? My wife (she's with the same employer - so same coverage) was charged the $25 copay when she got her contacts earlier in the year. Had them refund it, but this would've been overlooked had I not gone through this. They need to fire all these incompetent people or teach them to read. Unless of course they're deliberately scamming people :) and they need to be reported. Won't be coming back. read more

I realized my company offered free vision insurance so I thought I might as well take advantage and go for an exam. I made an appointment request online through their website and heard back promptly. Their front desk staff was friendly on the phone and in person. The office is really pretty and welcoming inside. They have a cool fish tank and also a coffee machine that you can help yourself to. It's a modernized office and instead of paperwork you fill out your info on an iPad. Dr. Tran was a friendly guy. My appointment took approximately 40 mins. I got lasik surgery almost two years ago but it's still recommended to come in for an exam every year or so. Overall a nice Optometry office. I recommend them if you're located in the Kearny Mesa area. read more

New Optix Optometry - Eyewear & Opticians Near Me - San Diego, California

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I seriously love this optometry. It's the best one I've been to. It's modern, clean and the staff is amazing. It does not feel like the standard, run-down, old optometry places I've been to before. They have a wide selection of frames to choose from as well. Both of the optometrists that I've seen, Dr. Tran and Dr. Thai, we're extremely friendly and personable. All of the techs are also very helpful and kind. They also have two beautiful huskies that sometimes make an appearance at the location. I was also referred over to NVISION by Dr. Thai for my lasik eye surgery and it was one of the best decisions I had ever made in my life. Now I see 20/15 and my quality of life is so much better! I've only had positive experiences from this place and would definitely recommend it to anyone who is looking for a new optometrist to go to! read more

Horrible customer service, horrible communication of product delivery. It's been a month & I still have not received my daughter's glasses, the expectation of deliver that was given to me was 2 weeks. read more

Found this place on Yelp and wanted to write as the entire team is great! I have to give a specific shout out to Eugene who helped me find my second pair of glasses. I had forgotten my first pair at my initial appt and he advised to bring them when I came back to pick up new purchase! I just did and he saw a scratch and said - warranty is still in place. Want new lens? Yes, Eugene! Thanks for looking out! Now I will have two sets of beautiful and quality glasses. A team of people who are honest and strive for top customer service! read more

This is by far the best experience I have ever had in any doctors office. Staff was friendly. Very nice fish tank. Very cool futuristic new devices used for my eye exam. I felt certain after my exam that the prescription I was given would be the best possible. Unlike previous experiences I've had. read more

Great service loved our glasses thr doctors are very knowledgeable. Great selection of glasses

I went with my husband who was looking for new frames. Definitely didn't expect to find frames for myself. They have an amazing selection for young/middle age adults - there were multiple frames from multiple brands that I considered. So much more convenient than looking at frames online and having to go to multiple stores like Warby Parker or Jin's to try them on. Laura and Dr Thai were really friendly and helpful. Even though this location is a little far from my house, I will definitely be back. read more

So, I'd like to start by saying that they're nice here and their selection is okay but not as great as lenscrafters or bigger places. I've gotten my exam here and purchased lenses for my existing frames which took a little over 2 weeks to arrive. I even brought my son to get his glasses and exam. The prices are decent until you actually pay attention and look at true retail prices. They sold me nonprescription Maui Jim sunglasses at a $100 mark up with a 1 year warranty, so $350. Sunglasses right off their sales floor. I had no idea until I went on the actual Maui Jim website and retail for them are actually $250 with a 2 year warranty and free shipping and returns. I thought I got a good deal because get this, the offered 20% off! I called to ask why they raise their prices so much they explained that they do that because most people pay with insurance, also they have to pay for shipping. Just out of curiosity, I ordered glasses with prescription lenses from a US based website and I would have saved over $300 if I ordered there from the getgo. So here's the thing: If your insurance covers 100% or the majority of your lenses and frames and exam, you may not mind giving them your business however if your insurance only covers exams, like tricare, don't buy glasses here. You can get your prescription and save hundreds by going online or a place like Costco/Walmart. New optix sales are also final so check prices before you buy because you won't be able to change your mind. read more

New Optix Optometry - Directly from the website. Look, free shipping and returns. - Eyewear & Opticians Near Me - San Diego, California

I hadn't been in for an eye exam in a few years and found this place through my insurance, and it's location was right by my work, so I thought I'd give it a try! The office is spacious, modern, and very clean, I was really impressed! The assistant who did the initial tests was so friendly and explained everything as she conducted each test. Then I met with Dr. Amanda Thai and she was wonderful! She went over each test result and did a few additional tests to get my new prescription. She was so friendly and answered all my questions with ease. Once I had my prescription, I wanted to pick out some new glasses and worked with Joann for that. She was super helpful and guided me to styles I might like, and was very patient as I tried on a lot of pairs of both glasses and sunglasses. With recommendations from her and a few of the other staff members I picked out a pair of glasses and sunglasses that I love! I can't wait to pick them up in 2 weeks :) I definitely recommend New Optix and Dr. Thai! read more

I love this optometrist. The doctors and support staff are thoughtful and caring. Love the selection of frames! And always get great service. Love, Love, Love!!! read more

I stopped in the San Diego office for assistance with my old eyeglass frame (no appointment) and they were very helpful, immediately. Overall if you are looking for a new optometrist this looks like a very friendly and accommodating business. read more

It had been a little over 3 years since my last eye exam. Decided to get one for the start of the new year. My wife also needed some glasses since she lost her last pair. I ended up booking appointments for both of us here based off of Yelp reviews. Staff was friendly, personable, and very welcoming on the phone and in person. This eye center is very clean, has a nice little waiting area, and even has a cool fish tank. They have a small self serve coffee bar, but if you don't like their coffee you're in luck... there is a Starbucks next door. They have a large selection of frames and mirrors all around so you can see how you look. They offer a lot of designer brands such as: Calvin Klein, DKNY, Tom Ford, Coach, Gucci, Dolce and Gabana, Prada, Oakley, and many more. The exam was straight forward. Dr. Tran is friendly and very thorough. He would explain what he would be doing in good detail, along with why, and always followed up by asking if I had any questions. I was also impressed that he uses some of the latest and greatest equipment. My previous Optometrist didn't have that technology in his office. After getting the appropriate prescription lenses, we both chose frames that we liked. The young woman in the store front explained everything thoroughly regarding what was covered by our vision insurance, our out of pocket cost, and how much we saved. I'm glad insurance covers a fair amount of the cost. Depending on which frames you select, you could walk out of this place and easily drop a few hundred dollars per pair of glasses (and that's with vision insurance). Only thing left is to pick up our glasses when they're ready in a couple of weeks. Overall, I highly recommend checking this place out if you need glasses. Overall, I'd rate this place 5. 5 / 5 - Service 5 / 5 - Exam 5 / 5 - Frames 5 / 5 - Atmosphere read more

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I moved to Linda Vista in 2019 and needed to find a new optometrist. I am an active glasses/contacts wearer (glasses for 20 years, contacts for 12 years) so I have annual eye appointments. I found New Optix Optometry through Yelp and thankfully, they took my vision insurance (VSP). I have had 2 appointments at New Optix since establishing care. Each appointment has been amazing. The staff are so helpful and easy to schedule with. They contacted me very quickly and made the paperwork process really easy. Their office is decorated so nicely with a fish aquarium! During each appointment, the office wasn't super crowded (one appointment during COVID, which they handle very well). I've met with both Dr. Mina Ta and Dr. Michael Tran, and they are both SO nice, helpful and informative. They were open to listening to my concerns (dry eye due to allergies) and answered all my questions. The staff in the front office are all super nice, as well. I use contacts more frequently than my glasses (usually at-home use), so I used my insurance on my contact lenses, and ended up getting new glasses frames elsewhere. With my insurance and rebate, I was able to save a good amount of money for my contact lenses. Overall, super positive experiences at New Optix Optometry. Would recommend to anyone looking for vision care! read more

I've been going to new Optix for close to a decade now. I appreciated that Dr. Tran was knowledgeable about my insurance benefits and I loved how they always carried designer frames. When I was pregnant and had a retinal tear, he referred me to an amazing surgeon and I love how the offices are in continuous communication. He also encouraged me to look into lens refractive surgery followed by lasik which has greatly impacted my life. Now I'm going to Dr. Ta to get IPL to help with my dry eyes. I love the care I receive here and still continue to drive here even though I've relocated to Temecula. I also love how they have newer technologies available. read more

I had a really good experience at New Optix. I had to get a new optometrist because of insurance changes but was happy I landed at New Optix. It is a really nice inside, cool fish tank, office dog (LOVE), and very clean. Everyone was very kind and felt I was well taken care of. Easy parking too. My only minor compliant is their glasses frames were a bit on the expensive side and there weren't a lot of cheaper options. I am quite new to wearing glasses, however, so perhaps the prices were normal. I just feel like my old optometrist had cheaper options, if I remember correctly. read more

Everyone here is friendly, professional, and gives full attention to each patient. Their website to book an appointment is straightforward and uncomplicated. Dr. Tran was very kind too. You'll also like the office dog who sleeps in the exam room. read more

When I was in college here in san diego: new optix was the place I would go for my lens. Moved out of san diego and finally moved back and its been about 3+ year since I came to this office. Decided to make new optix my primary optometry office again. Dr. Ta oversaw my eye exam and was super helpful in getting my vision updated. Overall, Still great! Kieu helped with getting my lens/payment settled and superhelpful in helping me make a decision in my lens. Would recommend 100/10 - great aesthetics, variety of frames, and everyones friendly! read more

Kindest receptionist I've met. Came for contact lenses. Staff was extremely friendly and very helpful!! If you're looking for a new doctor, come here! You won't be disappointed. They are very patient and informative. Would recommend to anyone. read more

Jasmine is awesome! Super nice over the phone and in person. Took my broken glasses in for a quick repair and she helped me out within 5 minutes. Amazing! Thank you Jasmine read more

Was fast! Quick and kind service. Was able to order new glasses I love! A little sad I got them later than was estimated, but I still received them within a week which was awesome. Would return here for more! read more

I have no complaints when it comes to New Optix Optometry! Dr. Tran has been my eye doctor for almost two years, and he's pretty great at assessing what your eyes need. I found out I have astigmatism here in one of my eyes, but I'm glad I know that and can get glasses and contacts that can help correct it. Scheduling an appointment here is simple, and with their hours, I'm able to come in after work if needed. I needed a new pair of glasses, and the staff here helped me find some that fit my face. They waited for me as I tried on a few pairs and they went through every price point with me. The staff members weren't pushy on certain brands when I was deciding on frames. The frames are higher end, while they do cost more, you notice the quality. When the company they were ordering my frames through didn't have the ones I placed an order for in stock (it would have been a 6-month wait), they called me right away to let me know. I haven't had any issues with ordering contacts here either. It's always quick and great service. I have loved my experience here so far, and I highly recommend if you're looking for a new optometrist in Clairemont! read more

New Optix Optometry is "TopDog". I have gone to a number of optometrists and through my experiences I have found that Dr. Tran and his team of professionals are extremely thorough in determining a patients eye health. I have had a history of various eye issues, from retinal to vitreous degeneration which causes eye Floaters. Dr. Tran from my experience is very astute in identifying underlying conditions and directing you to the best course of action for resolution. The establishment is clean, spacious and his equipment appears advanced. Upon initial visit I was given retinal photos and a field vision test, and additional tests for eye pressure. The Retinal photos in addition to eye dilation, through my experience makes the exam comprehensive and can relieve anxiety about your eye health. Recently,I believed I had additional floaters, Dr. Tran took the time out of his busy schedule to take Retinal photos to make sure there were no issues with the Retina. He went over the photos with me after seeing his other scheduled patients. I really appreciated that courteous accommodation. I had an appointment scheduled two days later with an ophthalmologist, but he took the time to make sure there was no Emergency. Dr. Tran and his Staff ,through my experience demonstrate professionalism, patience, and ethics. Thanks again to the Team at New Optix. read more

The New Optix Team cultivates a compassionate safe environment that's absolutely appreciated; speaking from an anxious patient. They've really perfected a fun yet professional ambiance. The attention to detail of the modern aesthetic is inviting and eliminates the intimidation associated with your typical Dr.'s "office". Dr.Tran, Dr. Thai, Kieu, Lynne, and Joann (forgot other's names) are diligent and patient with explaining insurance coverage, eye care health, prevention of diseases and treatment options while making you feel like family (more of a distant relative)! I can't recommend them enough as my interactions have been incomparable to all others! It would be so heartwarming to see their practice grow exponentially and continue to thrive as they are undeniably deserving! I'm definitely not their unofficial Ambassador but my experience compels me to share my gratitude!! read more

My family have been seeing Dr. Tran for our eye exams and eyeglasses, for about 10 years. Dr. Tran and Dr. Ta are amazing doctors who take time to do very thorough exams to keep track of our eye health. The staff are great in assisting with frame choices and explaining about the insurance coverage and out-of-pocket expenses. They have discounts, special pricing, and offers for customers without any vision insurance too. I always recommend New Optix to all my family and friends. read more

This is for the Kearny Mesa location. I was a New patient, so I was expecting all the paperwork to be painful but this was not the case at all. Desk staff and nurses were very kind. The nurse made sure all the equipment was sanitized and walked me through all the tests. I forgot her name, my apologies I was nervous :( Dr. Thai performed a thorough exam and went over literally everything. I had my eyes dilated and that was trippy. My eyes were sensitive af, so make sure you take the day off and bring some sunglasses if this is your first time. Kieu was very nice, she set me up with my glasses. She took the time to give me some recommendations on which ones looked good on my big head lol. This place is pretty expensive, so let them know if you're on a budget before you start looking read more

I love coming here every year to have my eyes checked and try out all the new frames from their amazing variety of brands and styles. Everyone is so friendly and the doctors are very thorough when explaining everything to me in a way that is simple and makes sense. I took my time trying to decide on frames. I tried out at least 10 other frames and never felt rushed as they helped me finally select my Tom Ford frames as well as lens type. Great place and great people. I highly recommend! Happy Halloween. read more

Quick and painless process for my annual checkup and new glasses. I'm usually very indecisive with the style of frames but the staff made it easy to narrow the options down. Looking forward to wear my new frames! read more

Geez! That was the most frustrating experience that I had. They made me come back so many times and called me so many times. I have a busy schedule and I just don't like having to go back so many times. I like the inside and they have my favorite brands. read more

I just recently went to New Optix Optometry and I have to say that their team is the best in customer service starting from the beginning of the initial new patient phone call to the appointment, then to purchasing contacts. Dr. Michael Tran was my Optometrist and he was very outgoing, professional, informative, and easy to work with. He answered all of my questions and made sure I had a good understanding of my eye condition. In terms of purchasing contact lens and prescription glasses, the team is very transparent with prices and want to give you the best service as possible. Everyone I met at New Optix Optometry has a positive energy and that's what really makes them stand out from other optometry places I've been to! read more

Let's just say really cute place! I usually go to Costco or Walmart to get my eyes checked because I'm barely 24 and i really have no clue where to go, so what do we do? YELP everything...read some reviews and just had to come in&&& guess what? this is the place to go! Well thats my opinion Ask for Nina she helped me with all my needs and more! Also Dr. VanDan was super down to earth! He really takes his time w/you and makes sure you are okay with everything. Pretty much the whole place was very caring, they made sure i had the right prescription...etc! Thank you again and see you next year ha read more

The person who helped us was super patient and nice, and there are various styles of glasses and sunglasses to choose from.

Haven't been to an optometrist in about 3-4 years and I finally decided to! ...in the middle of a pandemic. However since my old optometrist closed down, I discovered New Optix through Yelp and driving by it every so often. On my first visit, the whole room was clean and I felt very safe. Everyone who I interacted with was friendly and comfortable. The customer service here is one of the best I've had when it comes to medical appointments. Dr. Ta was super nice and patient when it came to my eye exam. There's more I could say but I'll just say that I found my new optometrist in SD! read more

This is my second year in a row getting my optometry exam done as well as buying prescription lenses from their store. Dr Tran and the rest of the New Optic staff were incredibly helpful and knowledgeable, they made my visit feel quick and easy! I will definitely continue to use their services going forward, and I would recommend anyone looking for an optometry office to come in and talk to the staff! read more

3.5/5 stars We made 2 appointments, but I was not called in until 20 minutes after my appointment. I was a little disappointed with that. There was only one optometrist, so you get the picture. Patient had to wait for their turn with the optometrist. I thought there would be two optometrists since our appt was back to back. For the two of us, our appointment was at 6pm. We didn't finish until closer to 8pm. A bit slow in my opinion. The prices are fair here, but I feel like you probably can find better deals somewhere else. If you prefer a newer facility with new technology, New Optix is worth checking out. read more

This is my second visit at New Optix. My first visit was with Dr Ta and second with Dr Tran. The office is beautiful and the staff is courteous. Dr. Tran was extremely through and my eye exam went well. While I was there I was able to select my frames from a wide variety. Joann was amazing! She help me select the perfect frames for me. Then I was surprised when they called me a week later that my glasses had arrived. I would recommend them to my friends and family! Best visit ever! Thank you so much New Optix! read more

Found this place thru Yelp. I've been next door for ramen and Starbucks millions of times and never noticed this place. What a great find! I've been going to various places like Lenscrafters and Costco and I'm happy to say New Optix does indeed deserve its stellar Yelp reviews. Dr. Michael Tran was courteous, professional, and most of all, very personable like a friend that you can talk to informally. He was efficient and patient and provided me with many options for my specific needs for progressive eyeglasses and contacts that corrected astigmatism, and he even offered to order some newly available progressive contacts for me to try out. He also has some of the newer more advanced equipment when compared to the other stores which I appreciated. His staff was stellar from Aleena who was efficient and friendly in checking me in and getting me tested. Then there's Kim who saved the day by finding me some coffee even though they were supposedly out of them. And finally Lynn for patiently talking me thru all the VSP coverages and helping me pick the perfect style and size of eyeglass frame to fit my unusually shaped face. LOL. She even special ordered a pair when there wasn't one in stock. Dr.Tran, you have an excellent staff and they made my experience at your store a thoroughly enjoyable one. I will highly recommend you and your store to my friends and associates. Keep it up, and I look forward to coming in shortly to pick up my new Oakley progressive eyeglasses! ps: I love your saltwater fish tank! I think I found NEMO!! read more

My eye exam was done by Dr Amanda Thai and she was exceptional! The entire experience was exceptional! I appreciated the time she took with me and how explained everything in language I could understand. She was respectful and considerate of my concerns and honored my questions. She was extremely knowledgeable and efficient which engendered my confidence in her and then in my own eyes! Generally speaking the staff took me in on a timely manor and all were nice and efficient from greeting me as I came in the doors to when I left. An extra shot out to Q" (probably not the correct spelling) for the great care and time she gave during the finalization and ordering of my eye wear! read more

The doctors are all fabulous to work with and so is the staff. Very flexible with scheduling and take Tricare! They do a fantastic job explaining your benefits and giving you options. Very happy to have found them and been with them for the past 3 years. read more