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    New Hope Automobile

    4.5 (143 reviews)
    Closed Closed

    Services - New Hope Automobile

    Auto brake repair

    Auto engine repair

    New Hope Automobile Photos

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    Before

    Roger and his incredible team have delivered yet another success story for this out-of-state customer! My older Honda SUV needed a massive amount of overdue mechanical work--including an oil pan reseal, power steering pump, rack and pinion, and valve cover gaskets--plus significant bodywork to the bumper, fender, and headlights. New Hope Automobile performed a complete overhaul and truly brought the vehicle back to life. It's now reliable and ready for both the road and the trails. Great pricing, excellent communication, and impressive turnaround time. AAA+ and 5 stars--Roger and his team are consummate professionals. Highly recommended!

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    1 month ago

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    12 days ago

    Amazing service, great turn around! Staff was very attentive to needs and addressed them in a timely manner for a good price.

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    1 month ago

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    5 months ago

    Roger was super helpful , got my car fixed asap. Will be my go to for car services and repair

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    6 months ago

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    7 months ago

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    3 months ago

    Best mechanic I've found in my 48 years, fast, efficient, and affordable.. Highly recommend...!!

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    7 months ago

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    10 months ago

    Business owner information

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    Roger C.

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    9 months ago

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    Roger C.

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    Page 1 of 4

    Ask the Community - New Hope Automobile

    Review Highlights - New Hope Automobile

    New Hope Auto is the place to go if you need body work done or any mechanical issues that needs to be fixed.

    Mentioned in 13 reviews

    Read more highlights

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    Bay Ridge Honda

    Bay Ridge Honda

    2.5
    (390 reviews)

    First I'd like to shout out Joann from leasing she went above and beyond. She connected us with the…read moremost amazing car salesman louis who made sure we got exactly what we were looking for. He communicated with about everything there were no surprises.

    I have been a loyal Bay Ridge Honda service customer since 2017. Service has been on a decline;…read morehowever, after this last experience, I will never return. What should have been a routine warranty tire replacement turned into one of the worst dealership service experiences I've ever had. I drove from New Jersey to Bay Ridge Honda because I trusted this dealership and had purchased a Honda tire warranty. After checking in, I waited approximately **45 minutes** before being told the replacement tire wasn't in stock. While inventory shortages happen, everything that followed was entirely avoidable. My service advisor told me he would: * Obtain warranty authorization that Friday. * Call me Friday with an update. * Call me Monday regarding the repair. None of those calls ever happened. From Friday afternoon until Monday afternoon, I received ZERO proactive communication. No update on the tire, the warranty, the repair status, or when my vehicle would be ready. On Monday, I had to call the dealership 5 separate times just to get an update. It wasn't until I requested to speak with a manager that I finally received a callback informing me my vehicle was ready. When I arrived to pick it up, it wasn't actually ready. My husband and I waited another two hours while the dealership processed the warranty paperwork. I was told they couldn't process the warranty until the repair was complete. If that's their process, why call customers to pick up their vehicles before the paperwork is finished? Throughout the experience, there was virtually no ownership, urgency, or empathy. No transportation assistance was offered after learning they didn't have the tire. No apology was ever given for the missed calls, the unnecessary delays, or the complete lack of communication. To make matters worse, I had to repeatedly request basic service documentation, and I never received the customary multi-point inspection report for my visit. I escalated the matter to American Honda and provided call logs, text messages, invoices, and receipts documenting everything that occurred. This review isn't about an inventory shortage. Those happen. It's about broken promises, poor communication, lack of accountability, and a customer service culture that left a long-time customer feeling like an inconvenience rather than someone whose business was valued. After nearly a decade of bringing my vehicle here, this experience permanently ended that relationship. If you're looking for a dealership that communicates proactively, respects your time, and takes ownership when things go wrong, I would strongly encourage you to look elsewhere.

    Giuffre Hyundai

    Giuffre Hyundai

    1.8
    (20 reviews)

    Talk about shady sales car salemen galore. What a bunch of losers…read more So we walk in looking for a baby friendly pre-owned SUV. Besides the fact that right of the bat I was turned off by the decor, which does say a lot about the place, we were t here for 3-4 hours while they checked us out. Now comes the extra douche part. The sales agents takes my husbands amex with a simple "Can I see it?" Sure. Here you go...what do you need it for? "I just want to see it" So he sees it. And comes back with a 7,000 charge. No papers were filed asking us for permission and we refused to signed the check. We were told that the charge won't go through and were reassured 3 times. So what happened? It went through. SHADY SHADY SHADY SHADY! Our amex rep was in awe. How does a charge go through without the slip being signed or without written consent? STAY AWAY! Give your business to a better place, like the Bay Ridge Branch Dealerships (Nissan, Honda, etc.)

    I too had a terrible experience with Guiffre. Brought my car in for the one year service and asked…read morethem to do an inspection since it was due. The car had less than 10,000 miles on it. I called to see if the car was ready and I was told that the car needed new brakes and would not pass inspection. I told them not to change the brakes and picked the car up. I then took the car to Midas and paid extra to have them pull the wheels to check the brakes. They told me that the brakes were good for another 15,000 to 20,000 miles. One year later, inspection time again I took the car to a local place and the car failed. He said that it would probably pass at the dealer (I don't know why). I went to Guiffre and the car passed. EVEN THOUGH THE BRAKES HAD NOT BEEN CHANGED. STAY AWAY.... THEY ARE NOT HONEST!!!

    New Hope Automobile - autorepair - Updated August 2026

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