First I'd like to shout out Joann from leasing she went above and beyond. She connected us with the most amazing car salesman louis who made sure we got exactly what we were looking for. He communicated with about everything there were no surprises. read more

I had been a loyal Bay Ridge Honda customer for over 10 years, leasing and purchasing multiple Hondas there. Unfortunately, after several awful experiences ,my most recent experience was so disappointing that I won't ever be returning. I came in with my own financing already secured. Despite that, I was strongly encouraged by sales person who I have been working with for many years to apply through Honda Financial Services instead. He stated that I would get a better interest rate. I was told my car needed to be Honda Certified in order to move forward with that financing, which required nearly $2,000 worth of repairs. After more than eight hours at the dealership, I was finally told that the Honda Financial Services loan was 4% higher than the financing I had brought in with me. Since I ended up using my own financing after all, the certification and the nearly $2,000 I spent turned out to be completely unnecessary. The entire process felt unnecessarily drawn out, exhausting and manipulative. Spending more than eight hours at a dealership for a transaction that should have been straightforward is unacceptable. I also did not have positive experiences with my salesperson despite working with him for many years. I simply did not feel I could trust him. One detail that stood out at the last visit was that his desk was elevated on risers so he sat towering over customers, which struck me as an odd, uncomfortable and comical dynamic. Finally, after the long day, I was taken into the back to a finance office to sign paperwork and was subjected to aggressive sales pitches for additional products and warranties. He used intimidation and scared tactics. The presentation made many of these add-ons feel mandatory rather than optional, creating an uncomfortable, high-pressure environment at a point when I was already mentally exhausted. I feel people who are not as adept as I am in car buying can be deceived into purchasing these add-ons. This review reflects only my personal experience, but after more than a decade of being a loyal customer, I left feeling misled and pressured rather than valued. There are many reputable dealerships where the buying process is transparent and respectful. If I were shopping again, I would look elsewhere. On the flipside my experience with Edwin at Honda Services for service and maintenance have always been great. read more

I have been a loyal Bay Ridge Honda service customer since 2017. Service has been on a decline; however, after this last experience, I will never return. What should have been a routine warranty tire replacement turned into one of the worst dealership service experiences I've ever had. I drove from New Jersey to Bay Ridge Honda because I trusted this dealership and had purchased a Honda tire warranty. After checking in, I waited approximately **45 minutes** before being told the replacement tire wasn't in stock. While inventory shortages happen, everything that followed was entirely avoidable. My service advisor told me he would: * Obtain warranty authorization that Friday. * Call me Friday with an update. * Call me Monday regarding the repair. None of those calls ever happened. From Friday afternoon until Monday afternoon, I received ZERO proactive communication. No update on the tire, the warranty, the repair status, or when my vehicle would be ready. On Monday, I had to call the dealership 5 separate times just to get an update. It wasn't until I requested to speak with a manager that I finally received a callback informing me my vehicle was ready. When I arrived to pick it up, it wasn't actually ready. My husband and I waited another two hours while the dealership processed the warranty paperwork. I was told they couldn't process the warranty until the repair was complete. If that's their process, why call customers to pick up their vehicles before the paperwork is finished? Throughout the experience, there was virtually no ownership, urgency, or empathy. No transportation assistance was offered after learning they didn't have the tire. No apology was ever given for the missed calls, the unnecessary delays, or the complete lack of communication. To make matters worse, I had to repeatedly request basic service documentation, and I never received the customary multi-point inspection report for my visit. I escalated the matter to American Honda and provided call logs, text messages, invoices, and receipts documenting everything that occurred. This review isn't about an inventory shortage. Those happen. It's about broken promises, poor communication, lack of accountability, and a customer service culture that left a long-time customer feeling like an inconvenience rather than someone whose business was valued. After nearly a decade of bringing my vehicle here, this experience permanently ended that relationship. If you're looking for a dealership that communicates proactively, respects your time, and takes ownership when things go wrong, I would strongly encourage you to look elsewhere. read more

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WOW. from scheduling my appointment with Jessica and then calling back and speaking to Georgia, these two are some of the friendliest and nicest people I've had the pleasure of speaking to. They are warm and inviting and really make you feel like you matter! When I came in for my appointment I was warmly greeted by Jorge and also the Manager Marco. Jorge was pleasant and friendly and truly embodies the idea of customer service. Marco personally followed up with me since my part was on back order for months. He secured the hard to get item for me in a matter of days and took charge of the situation. 5 stars all across the board! read more

Luis was great and to the point of business. He sold my daughter a car and I wasn't looking forward to the end of the deal, but it turned out I was very impressed. Luis is absolutely, the best in customer service, product knowledge, and so very efficient with setting everything up. He streamlined every part of the process without any games. And btw, I would have no problem dropping the deal midway or at the end. There was absolutely no nonsense, and a super smooth transaction from start to finish. I consider myself expert with customer service and quite experienced, so I don't give that compliment easy. Luis, you were absolutely a pleasure to deal with and I hope it continues for future business. Thank you to the entire staff that was part of closing the deal. I'm glad my daughter choose your dealership! read more

This place is a nightmare. People disappear without explanation. it's our third lease at this dealer and it will be the last.

I would like to express our gratitude to Tamisha Rodriguez, the manager at Bayridge Honda, service department. She is the most courteous, knowledgeable, effective professional. She helped us resolve and correct an unfortunate experience, from a previous day. It is our great pleasure to have met someone like her. We can't praise her enough. THANK YOU TAMISHA!!!!Anna and Walter Finkielstein read more

Stay away! I never write reviews but if I can help someone by writing this then I will. Try to get a lease or buy a car elsewhere. If your sales person is Stephanie, just leave. Rude & unprofessional when she doesn't get her way. Contradicts herself but wants to act like the smartest person in the room. When you say no to a really bad contract she goes to her boss and talks bad about you instead of trying to get you into a better contact. Terrible terrible salesperson. And they'll have you waiting 2-3 hours. Do yourself a favor and at least try the Staten Island one. read more

very Rude when you ask how long for a car that's only getting a oil change and you got there at 8am one of the dudes in the service department thinks he's a bully read more

Bay Ridge Honda - She lets the workers do what they want - Car Dealers Near Me - Brooklyn, New York

Words can't express how incredibly happy I am with my experience at bay ridge Honda. As a first time car buyer, I was so worried. but Jaime and Assad, helped me so much. They calmly explained things to me since the moment I got there. Every single person through the whole process was so kind to me. I can honestly say I was treated like family. And when I was unsure, they reassured me that I do not have to make any decisions. there was 0 pressure. they genuinely just wanted me to be happy with my purchase and that's exactly what I am. I'm thankful to God for the people at Bay ridge Honda and so glad I came here for my first car. My dad also bought his car from here and worked with Jaime and had a similar experience. Thank you so much. read more

Bay Ridge Honda - Car Dealers Near Me - Brooklyn, New York

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I had a wonderful experience, and very easy transaction with the help of Jamie F, his help was like no other. And to finalize with David in financing, explaining like a friend, not like a salesman trying to take advantage of us. I bought a CRV last year, and came for another this year. Very happy and impressed with Bayridge Honda and will def be back, and recommend to all. read more

I purchased a vehicle in full, in cash, from Bay Ridge Honda exactly one year ago (Honda Civic Sport 2022) At the time of purchase, I was offered a complimentary detailing as part of the deal. Recently, I attempted to redeem that offer, only to be told it would not be honored because the original salesperson and manager were no longer with the dealership. Despite this, I followed up diligently--calling every week for nearly two months. Eventually, I was told by the current manager, Stephanie, that the dealership would honor the detailing. I then drove from New Jersey to Brooklyn specifically for this service, only to receive a basic car wash - if you can even call it a car wash. When I received my vehicle it had hand prints all over the windows, dirt all over the radio and doors and fell well short of anything resembling an actual detailing. Sad part was I never met nor spoke with Stephanie in person. This entire experience has been extremely disappointing. During the sales process, the dealership treated me like gold. But once the sale was complete, that level of care disappeared. It felt as though, because the current staff wasn't involved in my purchase, they viewed my issue as not their problem. To make matters worse, I couldn't shake the feeling that I was being taken advantage of--simply because I'm a woman. I was dismissed, given the runaround for weeks, and treated as if my concerns weren't valid. That kind of behavior is unacceptable, no matter who is managing the dealership. Buyers, especially women, should be very careful when purchasing a car here--because once the transaction is done, the customer service stops. I understand that Stephanie was not the manager at the time of sale, but it's unreasonable to think I would fabricate a story, call for weeks, and drive from out of state just to redeem a service I was not rightfully promised. Especially considering I continue to bring my vehicle to this dealership for all maintenance and recall needs. This experience showed a complete lack of professionalism, respect, and accountability. Buyers, especially my fellow ladies, think twice before doing business here. This is not what I expected from Bay Ridge Honda. read more

Robert, Tony, and Asad all gave me a warm welcome when I visited Bayridge Honda. If there's one thing I value when I am the client... it would be the guest experience. Special thanks to Robert for helping me get the car I want for the right price. My trade in and new leasing process went smooth without any headaches. Robert is very thorough and makes sure there are no unanswered questions before you leave. I'd highly recommend him if you decide to shop at Bayridge Honda. You won't be disappointed! read more

I went to Bayridge Honda 6:1/24 after trying to get the right deal and car at multiple Honda Dealers in Staten Island, New Jersey, and Long Island. We were greeted immediately upon entering and introduced to Luis Cintron. Luis was friendly, honest, and took the time to answer all of my questions. He explained the features of the Honda Pilot in comparison to other models in the showroom. Luis encouraged me to test drive the Honda Pilot and I was immediately happy with its performance. I sat and completed the paperwork (credit/insurance) and spoke to the manager Robert. I couldn't wait to sign the paperwork so I returned to the dealership on 6/3. I waited to speak to the finance gentleman (Asad) and what a nice man!!!!! He was not pushy and did not try and sell me unnecessary warranties. He was honest and straightforward and I was so happy at the end of my purchase. If you're on the search for a new car, Bayridge Honda is the place to go! This has been the most effortless car shopping experience of my life! Thank You Bayridge Honda! read more

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If you like to spend 3 hours for an oil change, this is the place for you. They rep told us it takes about an hour..which is already ridiculous for an oil change. We went during middle of the day when it's some what quiet and it still took 3 hours. Imagine coming here for any service during the weekend? I don't think the oil change took that long, it's the fact that people have a special skill set of working extremely slow..to a point that it's crawling. My car must have been done for awhile since they have parked it at the outside lot. The car was extremely hot when they finally drove it out, meaning it's been sitting out in the sun for hours. All the customers waiting in the waiting room literally look like we are waiting for welfare. We waited hours for a simple service. I am more pissed off that we all waited hours to give them money. This place needs better management. If Bay Ridge Honda really cares about their customers, someone from higher up needs to look into what all these people they hired are doing. For now, I'll be going to my regular mechanic for service. read more

For the best quality customer service experience, I strongly recommend going to Bay Ridge Honda and asking for the GOAT Lezter Navarro. He helped me get my first brand new 2022 Honda Odyssey in 2021 and just helped me get a brand new 2025 Honda Odyssey at an amazing rate for a first time driver. He takes the time to make sure that all questions are answered and got me the possible deal and even helped me get a great insurance rate. He goes above and beyond for his clients. He spent hours going over different policy and even when I had settled on a policy, he continued to search until he found me the lowest rate possible which was MORE THAN HALF of the original rate. Again, if you're looking to buy a car and want the best quality service from a great salesman, I high recommend going to Lezter Navarro at Bay Ridge Honda. I've never taken the time to write a review for anything but his quality customer service deserves to be put on these reviews. read more

Damaged my car and then tried to cover up their lies with NO EVIDENCE!! tried to show Damage on my car when entering but off course they couldn't find anything so they had to make up something and point to a lighting on the car and say " it's damage" .. one of the managers admitted that the money would come from her pay check and that's why she doesn't want to replace my headlight!!!! I even have evidence on my end from my camera and they STILL dont want to take liability! Their behavior has been both appauling and belittling, Horrible service and complete fabrication. I hope that their happy with lying to customers and covering up their dirty work. No sorry, no nothing not even an ounce of remorse, just lies, lies, lies! And it's all about $$$$$$ read more

Bay Ridge Honda - Car Dealers Near Me - Brooklyn, New York

Unfortunately, I purchased my car in this dealer and the insurance for my rims are done only at their repair shop. I have gone serveral times for the same issue and they continue to mess it up. It's impossible that a garage that has all the up to date equipment keeps f up the job. I suggest if you purchase your car from this dealer don't get the rim and tire insurance or even the dent insurance, it's a waist of money and you would be better off getting it done on the side, the stress and price would be less. read more

If "Bait and Switch" is something you'd enjoy, head on down to Bay Ridge Honda where they'll swear on a stack of bibles that they have the car you want to buy and it's in stock and "just come on in". Naturally, when you get there, they tell you its in transit and try to put you into something other than what you want and what you went out of your way to go there to get. Ask for Nelson- he's one of the perpetrators or Josianne, another one. Typical used car salesman, lying through their teeth. NO STARS FOR YOU NELSON read more

This was the best experience! I told them what I wanted, and what I could afford! Igor! Was amazing! And I mean AMAZING! He was professional! Kind! Sensitive and smart!!!!! The insurance guy - Tony knows his job! These two are absolutely the best! People that actually do their job! Not once!!!!!! Did they try to force! Mention or persuade me to spend an extra dollar. Professional 100% and I truly mean 100%. I recommend Bay Ridge Honda! read more

STAY AWAY FROM THIS DEALERSHIP. DO NOT USE BAY RIDGE HONDA FOR ANY REASON!!! These guys are the worst. Customer service is horrendous, the absolute worse I have ever experienced. Once they get your money for a car, they will do nothing to help you, with service, parts, or information. Heaven help you if something goes wrong with your vehicle, because they certainly will not. They are liars and thieves. Stay away. read more

Made one inquiry and they won't stop harassing me as if I owe Bay Ridge Honda something read more

Bay Ridge Honda - This Business is really stalking me after 1 (ONE) Inquiry. - Car Dealers Near Me - Brooklyn, New York

Stay away or triple check every single number before you sign any paperwork, do not believe anything they say until you actually see it written in contract. They are scamming customers, they lied and stole money from us, and I'm sure they did it to many others. And it's nothing new for them it turns out - back in 2018 Bay Ride Honda was fined by NYS Attorney General and had to pay over $400,000 in penalties and restitution for overcharging and scamming customers. Look it up, it's very easy to find. We have been loyal long time customers of Bay Ridge Honda, we just got 5th car in a row from them between me and my husband (4 leased, 1 bought), 4 of them we got from the same sales person - Stephanie Rivera. We have been happy with them for years, but now Stephanie Rivera, Dave (Vlad) the finance person, and managers (Stephanie or Stefanie, among others) decided to lie and cheat, and basically steal from us. We agreed on monthly lease payment with 0 down payment via text messages with Stephanie. We went to sign the paperwork, were very surprised by big amount we were supposed to pay at signing but Dave (Vlad) didn't want to show us the breakdown and was throwing numbers at us saying that it's from Stephanie so must be right, that taxes are high plus fees. Very surprised, but never expecting to be lied to and taken advantage of after all those years of being their customer, we signed the documents. It was 5th car we were getting from the same place, 4th from the same person, Stephanie would never lie to us we thought... We went over the paperwork as soon as we got home and saw they charged us $1,650 down payment + tax, that we never agreed on and/or approved. It was late evening so I emailed Stephanie requesting refund of the down payment. She called me the next morning acting surprised and trying to convince me that it's not down payment, that it's the way 0 down contracts are structured, etc. Lies. She then said that her manager will call me later that day - nobody called. She texted me later that finance manager will call me - no calls still. I emailed them and finally Stephanie (Stefanie?) the manager called me giving all strange explanations that didn't make sense at all. All lies again. She promised to send me paperwork with correct number of miles the car had when we got it - document said 10, when it was actually 41 miles. If we go over mileage at lease end these 31 miles might make all the difference, but of course she didn't send me the corrected document. I emailed them again - no response. They don't care. Report it to the authorities (State and City), and to Honda corporate office if you were lied to and scammed, businesses like Bay Ridge Honda and their employees should be held responsible for their deceptive practices. read more

Definitely recommend this dealership, very professional. Go to Jaime! He was very helpful every step of the way and super honest! He was always available to answer all my questions and was very sweet & patient throughout the whole process. I love my car!!! read more

Bay Ridge Honda - Car Dealers Near Me - Brooklyn, New York

I was at Bayridge Honda completing my first car inspection on my White 2023 Honda HRV this morning... While the maintenance workers are extremely nice and welcoming, the women who work inside are RUDE!! They have NO customer service ethics WHATSOEVER! They treat you like you're supposed to know what to do and what to pay! The young lady at the cashier doesn't greet you and throws your paper and pen at you to sign They need to really look for another job cause this is NOT IT!! People pay A LOT of money to service their cars!! read more

As someone who has dealt with numerous car dealerships I was extremely impressed with Bay Ridge Honda. Nourdine was the consummate professional and answered all of our questions. I highly recommend them. No bait and switch, no additional fees, the entire process was straightforward. read more

Great dealer and repair department Luis Cintron is the best salesman extremely knowledgeable and helps you long after the sale is completed Susan and Damian are very helpful in conjunction with Luis in taking care of your car. The service is quickly done and very efficient as well as enjoyable in the future I will only have Luis as my salesman and wish that I met him years sooner read more

Just sharing this as a warning to past, present and future patrons of Honda Bay Ridge! I brought my car in for a water leak, for the second time (all Honda Fit owners know what I'm talking about, even though Honda Bay Ridge loves to gaslight us) and after picking up my car I noticed my side mirror was scratched and broken and had been patched up with electrical tape. This was an extremely dishonest and shady thing to do. I was shocked. The manager Tamisha replaced everything which was the right thing to do and we appreciate that. But unfortunately we won't be bringing our car to this location ever again. Oh, and guess what? My car is leaking again. read more

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Buying a car? If so, you must consider Bay Ridge Honda and in particular, Jamie Hernandez, a long time sales person on their staff. Jamie is a relationship-based sales person. He gets to know you and connects, person-to-person. During our first meeting we were talking about stuff and I mentioned a book I thought was relevant. At our next meeting, Jamie shared that he read the book and referenced serval things he had learned. How often does that happen? When we closed, Jamie emphasized how he should be the first call if we ever have an issue with our vehicle. Again, how often does that happen?!!! Bottom line is that BRH has deep inventory, excellent pricing, and Jamie.....so, if you are looking, he is your man: jamief@bayridgehonda.com. read more

If you are looking to purchase or lease a Honda auto here; I'd look elsewhere. Very poor customer service and NOT customer focused or centered. Dealer said they would do this and that, but promised were not kept or honored. Made excuses all over the place and contradicted themselves constantly, e.g., "it's a CPO car so it's going to have imperfections, but I can't lower the price because this car is practically brand-new." Look elsewhere; it was a big waste of my time. If they don't treat customers right, customers know right away. read more

Raheem Jones is a down to earth dealer and keeps everything simple and transparent. He is proactive in his service and makes sure you are heard and get whats you want. He does what he has to do to get it done ! read more

Everyone in this place are very professional. I was treated very well. Chris Netram was very patient and professional. I walked in at 3:00pm and was out in my new car by 5:00pm. I explained I was in a hurry and had to be out. Thank you all at Bayridge Honda read more

Shady practices. I brought my car in with a recall notice. When removing the tires, they broke one of the 5 studs holding the tire on. When I went in to pick up the car, they wanted to charge me $200 to fix what they had broken. I took it to my mechanic, he charged me $20 and said that the part which they broke and could have replaced for me was only $5. Just shady business practice. read more

The Service Center people are liars, scammers, and crookedly negligent. They're the worst. Two years ago, I went there for an oil change and some idiot there hit a post with the left bumper of my Honda Pilot. And then tried to spray black paint to cover the damage. How stupidly, laughably moronic. They then sent my car to be repaired for a week. When it came back, some other idiot DENTED the door, and I only found out when my brother saw it. It took them another week to fix that. So 2 weeks of my life driving their loaner which stunk to high heavens. Last December, I bought that leased Pilot. These mofos claimed that the car needed to have the wheels balanced (never mind that Plaza Honda balanced it 3 months previous but they claimed Plaza NEVER put that in the computer system) and the fluids topped up. Two days ago, I went to a local mechanic to have the oil changed and to his surprise, the engine coolant plastic tank was EMPTY, the oil 2/3 down, and the brake fluid half empty! How can that be when I only drove less than 5 thousand miles this year? I never checked them coz I trusted them with my life. The Honda Sales Department management and personnel are wonderful and excellent. But the Honda Service Center is the pits. DON'T EVER GO THERE! They're the absolute WORST. read more

Went to Bay Ridge Honda to buyout my Lease. Lester "helped" myself and my family out by explaining how we needed to certify our vehicle before buying it out. If we chose not to do so, the dealership would refuse to provide financing options. Lester claimed that the vehicle needed a "multipoint inspection, Tires and whatever else..." before they can help us even consider purchasing it. This is an illegal practice. A dealership must honor the lease buyout price. Needless to say, we went elsewhere and completed our purchase in Manhasset at a reputable, stand up dealership. I will be following up with Honda. Do yourself a favor, skip over this dealership. read more

Our experience at Bay Ridge Honda was awful. On August 9, 2022, I called the sales representative at 11 am and discussed our needs with him. Our goal was to buy and move the 2019 Honda CR-V EX (Stock R44654) from NY to MA by August 19, with MA plates. The salesperson assured me that this would not be a problem. I was told that I could go to see the vehicle at the branch, coordinate the financing, and then pick it up on August 19, ready for driving. I told the salesperson that I could not afford to go there and discover that the information we received was incorrect after spending two hours going back and forth. I was assured that wouldn't happen. When we arrived at the branch, we discovered that they would not be able to provide MA plates before our move (the day before, a Honda branch in Jersey City told us they could do it). After telling the branch manager what I had been told on the phone by the salesperson, he didn't even apologize. That had been misinformation, he said. That's all. We returned to Manhattan at lunch (1 pm) on possibly the hottest day of the summer. I would not define this experience as "my needs were addressed courteously" and "I received all the information necessary for you to make an informed decision," as a sales representative wrote me the next day via email. I wasn't given an alternative besides getting NY plates and registering the car twice, one here and one in MA, which we wanted to avoid in the first place. I hope this helps other prospective buyers. read more

Went in and worked with Betty who was fantastic. She got me a deal I was willing to work with and was very attentive to what I kept saying. She helped me pick every step of the way. Everyone there was friendly and helpful. Will definitely be going back when I need to! read more

Most of the team members were professional and the car selection was good. I was ready to buy so the overall experience was good. After the car was purchased I feel like the sales rep did a good job at following up and offering their help if need be. The representative I signed my final papers with was very friendly, personable, and for me made me feel good about my purchase before walking out the door (which is a big deal). The things that I feel this dealership could work on as a knowledgeable car buyer but first time dealer purchaser: - transparency about insurance options. For example, the insurance representative working at Honda only offered me one plan for $3,000+/6 months, but I was able to find a third party that's highly reputable for $1600/ 6 months. The sales representative was clearly not excited about this idea of shopping around even though the time investment of 30 min and savings of a net $2400/year is clearly worth it to the customer. You're already spending a lot of money, and I understand that Honda has its partners/beneficiaries, but it would be better customer service and would build trust between the customer and dealer for further negotiations about the options that provide more value for the dealership/customer relations such as protection plans. - The sales representative was a little impatient despite the fact that I was 100% committed to purchasing a car for the offered price. He was a nice person, and I understand the push for same day sales and the psychology behind it, but better recognition of who's there to 100% buy and who's still on the fence would make the experience for those who intend to buy a little more enjoyable. thanks for the new (used certified) car and I'm looking forward to sharing it with my partner. read more

Me and my fiancé worked with Tatyana when we were going through the process of re-leasing a new car. She was very responsive and so helpful during this process. I would highly recommended working with her for anyone going through the process of getting a new car! read more

I have been dealing with Bay Ridge Honda for several years. When I picked up my new CRV off of a new lease, Betty Lala (the sales consultant)accepted my old vehicle back and promised to coordinate its return to the leasing company. Unfortunately the leasing company is claiming only one key fob was returned even though both keys were handed over to Betty. After several attempts to discuss the situation with Betty as well as John Marino the Manager, neither have had the courtesy to return my attempts at clarification of this situation. To say I am disappointed is an understatement. I do NOT recommend considering Bay Ridge Honda for your next vehicle. Bay Ridge HONDA has failed BAD NEWS BUSINESS!!! read more