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    New Generation Carpet Cleaning

    5.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

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    Services - New Generation Carpet Cleaning

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    Trent's Carpet Cleaning & Restoration

    Trent's Carpet Cleaning & Restoration

    (19 reviews)

    BEWARE. DO NOT HIRE! Our upstairs laundry room overflowed…read moreand flooded in Feb 2025. Our original flooring had been discontinued and we'd worked with several companies to find a similar style. After weeks of searching, we reached out to Trent's Carpet Cleaning & Restoration. He found the exact flooring we wanted and said he could start right away. We also opted to have Trent's replace carpet in areas insurance didn't cover. He said the flooring would have a lifetime warranty and would not chip or scratch. He promptly took a $10,000 deposit, only to later tell us we couldn't get the flooring we picked. We ended up reluctantly agreeing to a different floor Trent suggested. From day 1, we had issues. He positions his company as a family business operating with integrity, but I would challenge that. Trent never visited the job once work began and did not manage the project. I had to act as liaison between him and his workers. The days and times they showed up were never consistent and rarely communicated. Throughout the process, Trent tried to cut corners -- despite insurance covering the cost. Workers would show up unannounced, and Trent would call expecting us to pick up and move everything for them. With 3 young kids (including a newborn), this is not realistic. Not to mention, insurance covered moving as an exact line item. Trent also tried to re-use broken shoe molding and quarter round instead of replacing -- again, items specifically covered by insurance. Several damaged pieces of flooring were installed and they were clearly frustrated when we asked for them to be replaced. We had to constantly inspect the work and confirm items were being addressed. By the time the job was "done", we just wanted them out of our house. When it came time to pay the balance, Trent collected nearly $5,000 in additional "overhead and profit." He came to pick up the check without doing a walk through, asking for feedback, or thanking us. Right away, the flooring started chipping from the smallest things -- a Norwex mop, a small plastic toy, etc. We emailed Trent on Nov 4, which he never responded to. Shortly after, we noticed water around the downstairs toilet. A plumber told us the wax ring was not replaced when the toilet was reinstalled after the floor work. Ironically, Trent had a plumber connect and disconnect our water softener, but didn't use one for the toilet. On Nov 21, I reached out again. After several follow ups, he finally came out Dec 9. Trent acknowledged the chipping and the water damage, though stated several times they always replace the wax ring. He said he'd file a warranty claim for the chipping but couldn't return until the New Year to replace the water damaged flooring. I followed up Jan 6, Jan 23, Feb 9, Feb 16, Feb 20, and Feb 23. Trent said he was waiting on the warranty decision before addressing the bathroom floors. Despite multiple follow ups, there was no decision. On Feb 23, Trent sent workers to do the repair with zero guidance and no replacement flooring. I contacted the manufacturer, who confirmed Trent had never filed a warranty claim. When I asked if I could file it myself, I was told it had to go through Trent -- who clearly does not take care of his customers. It is now Mar 30. Our water damaged floors have not been replaced, the $200 plumber bill has not been reimbursed, and nobody has contacted us about a warranty claim.

    Mr. Trent and Mr. Trent Jr. came in today on very short notice to clean my carpet, and I couldn't…read morebe more impressed. They were professional, friendly, and extremely thorough. My carpet looks brand-new, and their attention to detail truly exceeded my expectations. I'm incredibly grateful for their quick response and the quality of their work. I highly recommend them to anyone in need of reliable, top-tier carpet cleaning services.

    Ace Home Services

    Ace Home Services

    (10 reviews)

    We had Ace at our house to install a new log set for our gas fireplace. They did so but I realized…read moreafter reading the manual that it was an unvented log set in our vented fireplace. When I asked to have it replaced they said they understood so they came out with a new vented log set. So far, so good. But they had trouble fitting the new log set to the gas line, so they replaced the gas line from the main valve into the firebox. When all was done we began using the fireplace and discovered the pilot was very noisy. We also noticed the fireplace now had a metallic bang about 20 minutes after it was shut off every time. We had them out again to check the noises and basically there was nothing they could do or offer. Throughout the process the guys were pleasant and responsive, but they often seeemed as if they didn't exactly know what to do next and were on the phone for help. We ultimately decided for safety's sake to have another company inspect the fireplace. They told us that when the Ace guys worked on the gas line they cut a hole in the firebox. Though they had put patch in the hole, that's not an appropriate or approved strategy in a standard gas fireplace. The only safe solution would be a new firebox for about $10k installed. We consulted a second company and they said the same thing. While we could have gone back to Ace to demand a repair we no longer trusted them to do it right. We would not recommend them. We are replacing the entire firebox for about $10k.

    The tech did a terrible job cleaning out our dryer vent. He didn't do the job right and it was…read more$250. He refused to clean it from the outside because it was lightning out even though the storm passed. He didn't use the proper tools. We ended up calling another company and they pulled more lint then he did. Terrible and would not recommend

    New Generation Carpet Cleaning - carpet_cleaning - Updated May 2026

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