Good Communications with Laura and Cody from beginning to the end. Fair prices, they give you…read moreseveral quotes and you choose. We had a kitchen sink that was stopping up. Clean the pipes 3 years ago. They listen to me and brought a larger routter. It worked, we are happier and pleased with their service. Thanks Mr Drippy

I cannot say enough great things about Mr. Drippy Plumbing off Lorna Road in Hoover, Alabama! From…read morestart to finish, the experience was absolutely top-notch. I was scheduled for a service window between 8:30-10:00 AM this past Friday, and right at 8:00 AM I received a confirmation call from Laura, which I really appreciated. Even better, Pierce arrived promptly, just after 8:30AM and appeared extremely professional and ready to get to work. Pierce was extremely respectful, knowledgeable, and easy to talk to. I showed him the issues I was having with a toilet and two sinks, and he carefully explained what was going on in a way that made complete sense. He stepped back out to his van to coordinate with Laura on pricing, and within minutes had clear, straightforward options with numbers for me on how we could approach the problems. The pricing was very reasonable, and they even offered bundling discounts, which made it an incredible value! (Especially for the level of professionalism and quality service they provide.) It is rare to find a company where you genuinely feel comfortable having someone in your home, but that's exactly how I felt with Pierce. From the moment you meet him, you know you can trust him -- supervised or unsupervised -- to do the job correctly and with integrity. Going forward, I will absolutely be requesting Pierce Winkler as our on-site plumber every time. If you need plumbing inspection, repair, installation, or replacement at a fair price and want a team that truly values professionalism and customer service, I highly recommend Mr. Drippy Plumbing. Pierce and Laura were outstanding!

Great service provided by very knowledgeable team at reasonable prices. I have always been…read morecompletely satisfied. Every employee who has provided service has been professional from the person who answers calls to the person who makes the repairs. Western is the best. Kay O.

Installed new Anerican Standard HVAC, 4 tons on par with Trane for a reasonable amount . Two guys…read moreworked in hot attic all day ! Works great. I called & said I want them back to turn on new heater in the fall. Even sent us a nice thank you note.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

The tech Brandon done an excellent job installing my new toilet. He was very professional and…read morecourteous in handling my situation. I was very pleas in the job that he done. Thank you

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced

Clogged toilet. $48 just to see the problem. My wife was at home and felt like she had to accept…read moretheir estimate just because she was already out $50. They spent 15 minutes with a snake and charged an additional $130. We were out nearly $180 for a very simple service that cost them nothing in additional material. My wife felt ripped off and trapped. I will do my best to make sure NO ONE I speak to ever uses their services. UPDATE: Shortly after posting this, management at Ben Franklin Plumbing contacted me to discuss the situation. They seemed genuinely troubled that this pricing was not in accordance with an ongoing special they have had for drain cleaning. We contacted them and they apologized and refunded nearly $80. While I still will probably now invest in an auger (relatively inexpensive as I quickly investigated) and not call another service for a clogged toilet again, this gesture was greatly appreciated and speaks well for the company. It shouldn't have been necessary, but was handled well afterward.

I called Benjamin Franklin to replace my garbage disposal and to take a look at my shower head…read morewhich wasn't operating properly. The technician replaced the garbage disposal with no issues. I thought the price was reasonable. He barely looked at the shower head and told me that he would have to remove the current fixture then possible tear through the wall and that it could possibly cost over $1000 not including the wall repair. I told him no thank you and I got a second opinion. Turned out all I needed to do was turn the knob on the shower head which controls the flow of water.

We needed the pilot light to work on our gas water heater 08/21/2018, and plumbing repair was…read moreneeded too, so we heard good things about Roto-Rooter and gave them a call and they sent someone out that same day. His name is Eric Lovelady and he did a very professional job and explained what needed to be done too. He gave us his card as well and the price for repair was very affordable and very fair. We highly recommend that anyone who needs plumbing, drains, water cleanup, etc, to give Roto-Rooter 1-800-GET-ROTO (438-7686), or 205-518-7072 in Birmingham or surrounding locations. Ask for Eric Lovelady and my family and I promise you'll be as satisfied as we are. God bless! Mark N Tim Elders

Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

Standard installed two new HVAC units in my Capri condo recently. It was a great experience. They…read morewere professional courteous and on time. I received a very good price for two units being installed at the same time. I would highly recommend standard heating and cooling.

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.

The Latta crew found a leak in my front yard and did the repair the same day. They are super…read morefriendly and explained everything they were doing the entire time. Highly recommend!!!

These guys are terrific! First they helped me find parts I needed, then kept their work to a…read moreminimum to save me money. Always pleasant, friendly, kind. The tech in our home was super careful to keep things clean and neat. Plumbers are not cheap, but my experience with this company was certainly worthwhile.

I hired Cahaba Valley Plumbing to complete the plumbing work for my basement project, which…read moreincluded a bathroom and kitchen. The initial quote was competitive and communication at the beginning was good. My basement renovation is being completed in phases, and the bathroom was the priority so it could be functional while we wait for the kitchen cabinets and counters to arrive. After payment was made, I had difficulty getting the bathroom portion fully completed. When he returned, the toilet was mounted but the remaining items needed to finish the bathroom were not installed. I was told the remaining parts could not be located, but they were actually in the shower area in the delivery boxes. When I asked about finishing the bathroom, I was told the work would not be completed until the kitchen cabinets arrive, which may be several weeks away. In my experience, the communication and customer service changed after payment was made. I was also asked to pay the full amount before the job was finished, which I later learned from the inspector is not always typical practice. Because the bathroom portion of the work remains incomplete and the timeline for finishing it is uncertain, this has been a frustrating experience. Based on my experience, I would likely choose a different contractor for future work. I am currently in the process of filing a complaint with the plumbers and gas fitters exhibiting board. I will also continue to seek legal action for the unfinished work as he has made it clear he will not do the work until he's ready to do it. Update: After a week he finally responded to an e-mail I sent to the company, and to my surprise, he contacted the City of Fultondale and came off the project (after I've paid him $4,000). I have left a message I received from him earlier regarding his conduct with customers.

Spencer has done several jobs for me and my family. Good work, reasonable pricing. I would…read morerecommend him for residential work.

I'm surprised by the low ratings in some of the reviews. I've been using Norrell Service Experts…read more for over two years and have always been satisfied with service. I had my A/C tuned up for the summer and Justin was courteous and respectful of my home. I subscribe to maintenance plan and for me it is well worth the monthly fee. Justin noted my home air filtration system needs servicing and scheduled an appointment within my needs. Everyone views value differently. I find the value of Norrell quality worthy of my needs and wants.

I contacted Service Experts for routine service on my air-conditioning unit and paid $79. My AC was…read moreworking prior to their visit. Approximately one hour after the technician left, my air conditioner stopped working. Service Experts returned and told me that the fan motor was bad. I explained that the unit had been working before they serviced it. Because I was concerned about allowing any additional work to be performed on the unit, I asked them to leave and decided to get a second opinion. I paid another HVAC company $69 to inspect the system. That technician confirmed that the fan motor was not working, but also told me that the unit did not appear to have been serviced. Unfortunately, that company could not obtain the fan motor for approximately three weeks. Because I needed my air conditioning repaired, I contacted a third HVAC company. I paid that company $550 to replace the fan motor. That technician also told me that the unit did not appear to have been serviced and additionally pointed out that wires had been pinched on the unit. I contacted Service Experts and explained the entire situation. At a minimum, I requested reimbursement of the original $79 service charge because two subsequent HVAC professionals told me that the unit did not appear to have been serviced. Service Experts refused to reimburse me. In total, this experience cost me $698: * $79 - Service Experts * $69 - Second HVAC company/inspection * $550 - Third HVAC company/fan motor replacement I understand that mechanical components can fail unexpectedly, and I cannot definitively state what caused the fan motor to fail. However, I can state that my air conditioner was working before the Service Experts appointment, stopped working approximately one hour after their technician left, and two subsequent HVAC professionals independently told me that the unit did not appear to have been serviced. One of those technicians also identified pinched wiring. I am sharing my experience so that other consumers can take it into consideration when deciding who to trust with their HVAC system.