I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

They were able to come out right away and do the inspection and let me know right away what the…read moreissues were .

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced

We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

Jason came out same day as our call. He's been in HVAC for a couple decades and Autumn is a family…read morerun company servicing all of central ALABAMA Anually - the cost is $131 for 2 visits per year for cleaning of unit and changing the filter. A Unit for 3.5ton heat pump package unit was app $7248.

Had them come out to service my air conditioning unit. Can't remember the guys name but I think it…read morewas Issac. Very professional. He showed up on time and the price was very fair. Its hard to find trustworthy people in this industry but so far I am impressed with these guys and will use them again.

Everything above as to the Service,Quality,and Value speaks volumes with this company. My…read moreTechnician Carlos not only showed his professionalism but he also was very detailed about the job at hand and even more he listened to my concerns regarding job itself. I can really appreciate a company that gives there best when it comes to satisfying there clients, Which only means one thing , Repeated Business must be one of their highest standards cause they are that good and I will definitely use their services again when needed. Shout out to the whole team in assisting this work order!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.

I needed a thermostat replacement and OnTime Service came out. I told the tech (Keyon) my situation…read moreand he understood what I was looking for. He was very knowledgeable. He went out of his way to help with getting the exact thermostat for my needs. The tech who installed my thermostat (sorry, I forgot your name) was just as friendly, understanding and knowledgeable and even set the app up for me at my request. OnTime Service has great knowledgeable techs and VERY competitive pricing. I now have become a member and use OnTime for my Hvac, plumbing and electrical needs/repairs. You can't go wrong with Ontime Service. At least, that has been my personal experience with them and I have them 5 times so far.

I called them when I needed a plumber asap. The man that arrived was amazing. He exceeded my…read moreexpectations. Employees are uniformly dressed, in new vehicles. Dispatch is constantly updating customers via text about arrival time. Invoices are shown in IPads and credit cards never leave your sight. In other words they give professional service that uses new technology. Their overhead, training and business plan prevents them from being cheap. I appreciate them from stopping the water from my leaking hot water heater from running down my driveway and the other waste of running water I was suffering. Call them if you find yourself in trouble like I was. You won't regret it! My only complaint is their prices. They didn't get more work from me simply because they aren't cheap! But remember they have that big overhead. Hence I can only give 3 stars.

Great service! Amber was SO helpful, friendly and professional. On time & knowledgeable. Highly…read morerecommend.

They had such great communication, worked in a timely manner, and gave a great price! This is my…read moresecond time working with them and they will definitely be the people I keep coming back to and will be recommending to others!