We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

I had a running toilet issue I was unable to fix myself. My water bill about tripled. I called…read moreSuperior Plumbing and Drain to come help after reading some reviews. I was pleased! He came in and had the necessary tools to fix the issue and walked through and around the house making sure there were no other leaks that could lead to the problem. Very thorough and very appreciated! Thank you so much for your professionalism and friendly service! I've had no issues since the repair! I highly recommend this company!

Used Superior for the last 8 years. They are fantastic!! Priced well and great service. Responds…read morequickly and does excellent work. Highly recommend calling them.

Thompson Drain and Plumbing responded to our inquiry immediately and we got same day service!…read moreHighly recommend!

Please don't trust this man. I hired him to do a hot water heater replacement. I was in a bit of a…read morehurry so I just went with him instead of getting multiple quotes (my fault). He not only overcharged me (an unethical amount) but he lied about the quality of hot water heater that he was installing. He promised me top of the line when he actually gave me bottom tier scratch and dent. Had issues with it months later only to find out that it was used and had rust on the back and the inside. Less than a year later, I'm having to get a new replacement. Karma.... Is all I have to say.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Super friendly and efficient. Gets you out an estimate quickly and doesn't have any hidden fees…read morestrung along the way. Would reccomend to anyone in the Hoover/Birmingham area

Quick service. Very knowledgeable. We got a new hot water heater, and the price was very comparable…read moreto those we looked at in the big box stores. The plumbers who came were very professional and friendly! They looked at and dealt with a few other little issues we had as well. I would highly recommend them for all your plumbing needs!

My water heater started leaking. I looked up Chapman and called. Jason went over and above to help…read moreme out, answering questions for a good 1 1/2 hours. When he called me back to schedule a replacment we realize he was in alabama and I was in indiana ! I had called the wrong number. He couldn't have been nicer.....Chapman should be very glad he works for them.......he was my hero for the day. Thank you Jason !!!

Charged me $250 to come look at a leaking dishwasher only to tell me I needed a new dishwasher…read more Spent a total of 10 minutes at my house. And I didn't even feel like they wanted my business to begin with even though I live close by. After I complained about the price he told me that they don't fix appliances, only diagnose the problem. I would have never had them come out if I had known this. We hired another plumber for a separate job last week and the service call was only $89. When I told him that Chapman had fixed an outdoor faucet for us about a year ago, he told me they didn't even do that right. Never again!!

We needed our bathtub and fiberglass surround replaced. It is not easy to find a plumber who will…read moredo this. Madden came out when they said, tore out the old fiberglass tub and surround, pointed out the new tub we bought was damaged before starting work so I had time to exchange it. Great! They installed the new tub, faucets, raised the shower head, and helped install the insulation on the outside wall. Great! Chris is a nice guy and easy to work with. They were not great at sweeping up after, and wiping out the tub but that isn't a big deal. I started cleaning up the bathroom today and discovered the hot water in the tub isn't working. So they are coming back out today to fix it. Great!

After a miserable week-long experience with another plumbing company that made a feable attempt to…read moreunclog a kitchen sink and could not keep schedule promises, I call Madden on the reccomendation of another plumber that was too busy. I called Madden's office and this nice lady said she could get someone out that afternoon. As promised, Chris showed up and after me explaining the history got his machine out and had my sink unclogged in less than a half hour. After hooking everything up he checked that everything was draining well, clean up the area and presented me with a bill that was less than the other people told me it would cost. I will be having more plumbing done in the summer and I will be calling Madden.

Everything above as to the Service,Quality,and Value speaks volumes with this company. My…read moreTechnician Carlos not only showed his professionalism but he also was very detailed about the job at hand and even more he listened to my concerns regarding job itself. I can really appreciate a company that gives there best when it comes to satisfying there clients, Which only means one thing , Repeated Business must be one of their highest standards cause they are that good and I will definitely use their services again when needed. Shout out to the whole team in assisting this work order!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.