Wanted 650.00 to replace a shower cartridge. 50-dollar part and 10-minute job! No thanks.

A technician came out to clean my duct leading from my dryer vent to the outside of the home. The price was reasonable. I talked to him extensively about how the dryer wasn't drying properly and he assured me that the duct would be completely cleaned and that he had the tools to confirm. When he left, the dryer still wasn't working properly and he had to come back out to clean the duct again. My time is valuable and I wasn't happy that I had to schedule another appointment for him to come out a second time. read more

I called them when I needed a plumber asap. The man that arrived was amazing. He exceeded my expectations. Employees are uniformly dressed, in new vehicles. Dispatch is constantly updating customers via text about arrival time. Invoices are shown in IPads and credit cards never leave your sight. In other words they give professional service that uses new technology. Their overhead, training and business plan prevents them from being cheap. I appreciate them from stopping the water from my leaking hot water heater from running down my driveway and the other waste of running water I was suffering. Call them if you find yourself in trouble like I was. You won't regret it! My only complaint is their prices. They didn't get more work from me simply because they aren't cheap! But remember they have that big overhead. Hence I can only give 3 stars. read more

Very slow drains from laundry room and kitchen. He augured (sp) both lines (they are linked) and now everything seems great. Done in about an hour. Price reasonable. Time to do some laundry. read more

OVER PRICED! Had them come out to check wiring on a couple outlets that weren't working. My husband had already paid for their membership thing, so they told us we get a free whole house electric inspection with it and they can do that too. They did it and discovered we needed 2 of our electrical panels replaced. While doing it, the technician pulled a breaker and broke it so we had no power. He could not get it back in place, which was to our main power. We were f-ed. They said $13,000 plus we'd get the 10% discount plus 5% discount for paying cash. The power was out for over 12 hours. Many of those hours were spent waiting on parts. We got the bill and it was almost $14,000 and that was the 10% off, not what we were told and didn't get the other discount and they broke it where we wouldn't have power if it wasn't fixed. They didn't leave until almost midnight and the inspection wasn't ever finished. I felt they were deceptive. The technicians were nice. It felt like they were in over their head. 2 others came out and one left. We were not given options to fix the issue at all. AND we had NO power after calling them out to check on outlets that didn't work! Overly disappointed and feel deeply disrespected and deceived. We were looking forward to working with this company since we just moved into the area and planned to hire them for other work as well. Plus the 2 new electric panels are not labeled. I feel like crying! read more

I called OnTimeService to check out my AC unit and ended up needing a new compressor. They were definitely on the pricier side, but they came out over the weekend and got everything installed. Now my house is cool again. If I ever find myself in a pinch, I'd call them back. Reliable and got the job done. read more

only one star because of pricing. Did very little and I was shocked when he told me the price. I will not call them again.

Waited 3 days before plumber came out. I had already removed toilet to gain access to flange. Robby took 35 minutes to repair, $1,200. and I put most of it back together. $2,300 per hour....lord help me. Never again. read more

These guys an are a rip off. Just charged my wife over $800 to replace a 8ft hose on a space heater. What a scam!

These people came out to fix our air conditioner and told me it was ants in a switch.. I knew down deep at the time this was crap but that's what he said and charged me $379.00. The very next weekend the AC completely quit. I just think they don't know their backside from their elbow.. BUT they certainly know how to charge you. We have a new company now--they came out and replaced the capacitor and it was fine. Don't use On Time--they may be on time, but they don't know what their doing.. or they didn't in my case. read more

A storm blew a tree down and it landed on the electrical feed to our cabin. We were not there, and discovered the wire on the ground with the electrical meter and outdoor box on the ground. We immediately called Alabama power to shut down service and they recommended OnTime Electrical. They came out and provided an estimate. Which involved more than installing a new electrical box and service up to code. The cabin was built in 1979, so it needed to be brought up to electrical code. OnTime's quote was more than $21,000.00. No way would insurance cover that. We had to find another electrical contractor with more reasonable costs. read more

I would give 10/10. Stephanie took my call at 8am. Brett arrived at the exact time he stated... 1050. It's 1145 and we are done. He took pictures of the problem, sat down and explained everything. VERY REASONABLE pricing !!!! This was an awesome experience!!! read more

The time is 2:30 AM and it is currently 82 degrees in my house. On Time installed a $13,000 AC UNIT ten days ago. They have returned three times due to equipment failure. The unit is off line again as I text. That is all I am going to say at this point. Don't be like me. read more

Tech failed to completely diagnose problem, and made us wait a week before informing us the needed part failed to ship when promised. Tech made no effort to source part locally, and seemed unconcerned with delay and lack of AC during a heat advisory. I called a second company, ARGO AIR, who correctly diagnosed problem, found the needed part locally. and installed for 400 dollars less than OnTime quote. read more

I'm giving them two stars, only because their technicians were on-time & courteous. Otherwise, it would have been one star. I requested a standard dishwasher installation (I provided the dishwasher & parts). I requested an estimate over the phone but was told that they had to come out to give the estimate. I was denied even a range of estimates. The service fee was $89 (a friend was quoted $59 for the same thing), which I told them I wasn't going to pay, only for them to come out and then not be able to afford the install. They agreed to lower the fee to $39.00. This fee was in addition to the install fee and not waived if the service was performed. When the two men arrived, they pulled out a tablet and told me that their "standard dishwasher install" with provided parts was $461 PLUS the $39 service call, making the total $500.00 for a dishwasher install. This was almost $200 MORE than the dishwasher even cost. They left with my $39.00 and I still don't have my dishwasher installed. I feel completely taken advantage of because they could have given me the quote over the phone and saved them a trip and me $39.00. I will never use them for any service in the future because of this experience. read more

Kitchen sink was leaking, despite being previously repaired by Roto Rooter. Called On Time. They replaced two sink baskets in 30 minutes. Great...but understand they are not a bargain. Expensive! Will call a small business plumber next time. read more

Do not use this company. They will charge you a very high fee and not even fix the problem. They just charged us $544 to tell us we need a new dishwasher and that we need them to come out and dig a line to rewire our outdoor lights. $544 to do nothing. Their electrician was useless. read more

horrible serve and overpriced quotes. DO NOT recommend! don't call these guys at all. they are the worst in town read more

Unfortunately we didn't have a pleasant experience the second time we used them. Maybe it was their tech Andrew. But we were told immediately that we need to get a new unit. Fine...but he forgot to mention we had electrical heat that was still working, that he could easily turn on for us to keep us warm until we decided what to do. Instead it seemed like he was desperately trying to get some money that day. He was also just shifty and kind of lazy in nature. Claimed it would be $137 for him to change our thermostat and that we had a fuse and would need to change it. We said fine we'll do it ourselves. Then claimed if he stayed longer than the hour for inspection we would be charged $127 more on-top of $69 service fee for the second hour. We said please do what you can within an hour to find out if we can get the heat back on for a few days. He said he couldn't do anything for us and said it was the thermostat. When the thermostat wasn't the problem (we changed it) the company was nice enough to send him back but he again told us we just needed to change the unit and there was nothing he could do to get it working. He then proceeded to tell us he needed to know by the end of the day if we go with them. 6,000 dollars is a lot of money to be felt pressured into investing by the end of the day. He then called us to ask about our decision. We said no. I honestly felt like we were being bullied into going with them. After calling some contacts we found a great guy who had better prices. Message me I'll give you his name. He was appalled and said something fishy happened in our attic. He said whoever worked up there left it a mess and he couldn't believe any company would fail to tell their client they had an electrical way of having heat until they decided to change it. We will not use Ontime again. They may have been Ontime but they sent a fishy guy. read more

Under no circumstances hire this group of total con artists to come into your house. I called them to repair a bathroom fan. No light. Just the fan. The person on the phone assured me that they would be able to repair the fan or replace it on the spot. That is the only reason I paid the $69 service fee upfront. "Our trucks are stocked with all types of equipment and products." The service man came out and I expressed that I needed the most economical option. Well, of course he didn't have the part on his truck but he promised that I would hear from them no later than Monday. By Thursday of the next week, I had to call them and again they had no response. The repair person finally called. Lied and said he had called me earlier in the week?? And then told me it would be $800 to repair a bathroom fan. They sell these fans at Home Depot for $99. The installation is going to be $700? This is a dishonest company. Stay away! read more

OnTime Service - Electricians Near Me - Hoover, Alabama

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They say they can sell you a membership, then get your money & make you wait days for service in 90 degree weather. I feel very taken advantage of. I'm sure I'm not the only one that they have done this to. It's so sad when elderly are done wrong, because they don't know how to share reviews. This is for all those that aren't socially experienced online. read more

They told me they would not be able to send a service person for four days and could not tell me when they would show up so I would need to miss an entire day of work. So, I guess "on-time" is ironic. If you have an emergency situation, literally call anyone but these people. read more

I needed a flood light fixture to be changed and a new power outlet installed. They got my attention with the $39 fee for the visit. However, they wanted to charge me $800 for the job! I called another electician and he did everything for $200! read more

They charged me $500 for a simple job. The outlet in our wash room caught fire and all they had to do was move the outlet. It costed me $500 but was a 20 mins job. The other paint man that was over begged me to complain because he didn't think I should have been charged that because the parts were even on the truck. I should have just told them no but we were moving in with a new baby and I was new to the area. So honestly it was my mess up allowing them to rip me off. Good luck! read more

Just didn't expect to be quoted nearly 17,000.00 for an hvac unit upgrade and during the inspection they try to upsale mainly by fear. Still not sure why they had to go into the garage to inform tat it needed to be rewired. The hvac is not in the garage nor is the incoming service or breakers. They have pretty vans though. I just needed to upgrade to a seer 16 condenser and a newer Acoil to match. read more

I cannot stress this enough- do NOT use this company. What should have been tops a $400-$500 job was $1,500. The job entailed installing a sink that was already purchased. The technician had to install the strainer basket, waste pipe, p-trap. For this "labor intensive" job he quoted $965. The next task was install an already purchased dish washer. To include a dishwasher tail piece for drainage, water hook up, electric hook up, and testing. Quote: $475. For a grand total of $1529 for a plumbing 101 job. He said "inflation" due to "parts from China." What's worse is he didn't even hook up the hot water part of the sink for fear if he broke the valve that water would leak. He told us to call a plumber to finish the job or get the customer's son in law to to do it. Mind-blowing as the whole point of calling the On Time plumbing service was to have a job finished to completion. If you want to get ripped off this is the company for you. read more

OnTime Service - The invoice from service - Electricians Near Me - Hoover, Alabama

I recommend always getting a second quote from another company. They quoted $2088 for an exposed backpessure vaI've. Ontime had replaced the same valve 27 months ago and the warranty expired at 24 months. When I asked why the steep price increase, $1400 two years ago, he states the part was $1000, then it was 1100, and then $1300. I looked online and same part is $345. The tech also said he could replace it in a less than an hour. That is $1700 in labor, and that would make most general surgeons jealous. JUST CALL ANOTHER COMPANY. read more

We had an annual whole home service contract with them, so the would semi annually check our HVAC, plumbing and electrical. Problem was when they would find something or when we called them with an issue, they would always give these astronomically HIGH Quotes. I.e repair cooling leak on inside, downstairs air handler = $3700+, we got it repaired with other licenses company for $1300 including parts. Next incident, I asked for a quote to install and replace two toilets (I had the new toilets already) = $396 per toilet, so called manager later called and said that quote was discounted from $450!!! I later had both toilets installed for $250 by another company. Bottom line, the annual service check were fine, but if they do find something, they are extremely to expensive to use for the repair. So ultimately I can't pay them to find an issue, then call others to complete the work. read more

Use someone else. AC went out, they came and replaced a part, which I find I was way overcharged. Six days later, motor fan went out, and wanted another huge amount to repair. Older unit, so they said we needed a new one. price quoted was super high. Told them I would think about it. They textEd and called my husband and I several times a day to commit. In the meantime, went with another company, price was really reasonable to replace. New company said OnTime repair needed to be replaced. They would not, and wanted more money. I would never use them again. read more

What can I say they were nice very helpful but in the end I paid 1999 a month I decided to cancel the $19.99 a month from my checking account which I have paid since 21 I had to call Them for my I tuna 4 my air They called me band said since I canceled today I have to pay on Tuesday next week Service I have to call them they never called Me then I canceled 10 minutes later called me back and said since I canceled I would have to pay for my service what have I been paying for it was already paid for Not happy. ZZZ read more

Beware ... Way over inflated prices. First, let me say that the two employees that came to my house were respectful and did a decent job. On Saturday morning I realized my water heater had bit the dust and I was in need of a new one. The part to drain the unit was plastic and had stripped so I was unable to drain the water heater so I was in the position of having to get it replaced ASAP. I spent the weekend with a shop vac to keep the water from entering my kitchen. I had heard of OnTime and decided to give them a try. On monday morning they came to my house and gave me a quote of $2,621 (that was with a senior discount) to replace my unit. I wanted to pay with Discover but he told me there would be a service charge of 3-4% to use a credit card so I felt a bit pressured to use their financing company because I needed the work done. I called to get an itemized quote and that was sent to me while the unit was being installed. This is what they charged: Add on Expansion tank $293 (average at big box $50) Water heater pan (PLASTIC) $193 (average at big box $25) Water heater 6 yr warr. $2,248 (average at big box $550) The install took approximately 2.5 hours (and the water pan was too small). I understand that there is over head for payroll, and company expenses but this is EXTREME! I sent an email expressing my concern and asked if we could discuss lowering some of the amounts. Employee Nicholas Phillips called me and was, in my opinion, very rude and condescending. He talked "at" me, ... "we need to pay for people to answer phones, service, company expenses etc, etc, etc, etc, etc..." I expressed that I just felt that maybe they could do some compromise and he flat out said no and started repeating the company expenses again. Make sure you know, in advance, the DETAILS, of what you are paying for. If I was not in a "desperate" situation I would have gotten a second opinion but really could not do that in this situation. read more

We are renovating our bathroom and have the entire area down to the studs and subfloor. I need to move the old bath drain about 12" to accommodate the new shower. There is access to the drain pipe from above and below. Work would consist of $20 in part and 2-3 hours if the plumber is slow. My quote was $900. When I asked why this was extremely high the technician replied that he had to use the costing in his holy book and had no way to deviate for actual conditions. He then mused a story about how the cost would be the same if he had to 'bust the drain out of a slab'. maybe they should change the name to 'on time to bend over'. pass. read more

I have had a service agreement with OnTime for over 3 years now. Our upstairs heat was blowing instead of air conditioning so we scheduled out standard service inspection. The individual came out and inspected our 14 year unit and told us our compressor was bad and our only 2 options were to replace the compressor or replace our whole unit. They provided quote to replace compressor and it was $3,200, and they sent another representative out to provide quote to replace entire unit $6,900. Based on their diagnosis, we decided to replace entire unit but we went with another company who provided a better unit with a better warranty. Once the other company installed "new" entire unit, we had the "same" problem where heat was blowing when the air conditioning was on. The other company troubleshooted the "new" unit and the "only" thing not replaced to new was the "thermostat". They changed out the thermostat and the new unit worked perfectly, thus "proving" the "old" unit had "nothing" wrong with the compressor and it was misdiagnosed, and the only problem was the thermostat needed to be replaced. I called OnTime back and expressed my concern that this misdiagnosis caused us to replace an entire unit when it did not need to be replaced at this time. The best scenario using Ontime, we would have still spent $3,200 to replace a compressor that was working fine. The Service manager Scott callee me back and after speaking with the owner decided to advise me that they would pay me $650 for the mistake. They came up with the $650 from stating the cost to replace the thermostat and installation would be $325 and they doubled that cost. I explained that the mistake didn't cost "us" a thermostat, it costed us an entire unit or at best a compressor change which would have been between $3,200 to $7,000 depending on new compressor or new entire unit. I expressed to them that I would regrettably accept the $650. This would cost me more to take them to small claims but this is not the best resolution as I am the one who payed for their mistake. Thank you for accepting the mistake but I will not do service with you all anymore. I don't want to feel this was an opportunity for a technician to try and get money out of a customer when the diagnosis was done incorrectly. The difference here is we did not use Ontime to replace the unit so no money went to Ontime where they probably expected me to use them for the replacement. Improper diagnosis here financially hurt me as a customer and honestly $650 is not comparable to the $3,200 minimum cost to replace the compressor (Ontime's estimate) or $6,900 to replace entire unit (Ontime's estimate) for a bad thermostat which costs $300... I will be calling to cancel my service. read more

I will preface this by saying this is the first time I have used this company. I am more than happy with the service I received today, the technician was prompt, polite, and very professional!!! I work in the service industry as well and going to home appointments can get tricky quick. Today was not one of those days, the tech was so calm and courteous the whole time. I had an issue with the pool outlet that I tried to fix. Well you see how well that went, I had to call on time... well I am glad I did, they are reasonably priced as well. Still thinking on doing the maintenance plan as it can get costly I am sure... well I know that for my electrician work or heating and air I will be calling this company, and for me the wait was only a day for them to come out!! Thank you On Time for a job well done and for sending such a great technician!!! I can now see why you get thousands of positive reviews!! Well done and until next time!! read more

Charged $427 to disconnect kitchen faucet and disposal! The $69 charge to come to your house DOES NOT apply to any work. I will call someone else to reconnect. Service person was less than 1 hour completing requested work. Called for 2 days to speak to someone about excessive change. Received $100 refund but $327 was still outrageous! read more

Have use them previously, but called another electrical/plumbing service for a quote on installing a Honeywell 22KW home generator, and they quoted $13,000 for the job. I though this was excessive, so I called OnTime Service, and they QUOTED THE OUTRAGEOUS PRICE OF $18,000 for the installation. I will NEVER call these expensive people again. read more

Very proffesional company but their pricing is ridiculous. Charged us $90 per lamp to replace two burned out floodlights. Next time we'll try a handyman service. Also, would not replace a faulty exterior outlet without insisting the entire circuit and breaker be brought up to current code in my 25 year old house. That seems like overkill to me. read more

We bought a condo and wanted the electrical system reviewed. They sent Brad out and he did a very thorough job. The day after Brad came out, our lights started flickering and we were worried about a potential fire hazard. Called OnTime on Saturday morning, by noon David was there, diagnosed and fixed the problem (unrelated to the work Brad did). They may not be the cheapest, but you get what you pay for and they give you the pricing upfront. They stand behind their work. Highly recommend them! read more

Their service was quick. On time arrival. However the guy just replaced the capacitor on my HVAC and it took maybe 10 minutes. And they charged 300$. Way ...way...overpriced. One thing i learned was how to fix a capacitor myself which would cost around 30$. Anyways use your discretion and ask them the price they gonna charge before they start replacing any parts (go get those parts yourself from homedepot or lowes which is 100 times less than what these guys charge). read more

They charged me $263 to change a ballast in a light. The owner would not call me back to explain the pricing.