Definitely Definitely stay away for this company if you dont want to be bothered by their bad work and lies one after another. I can at least show 6 times they lies to us.
1: there was a day only they work there and our water was not closed so it runs for more than 24 hours. After talk to them, their first response was No, it was not them. However they say they are willing to pay $150 for that. I didnt ask them for the money though. just to show my kindness and keep good relationship.
2: I already hired a cabinet company to do kitchen work, however this guy is very good at brag himself. He told me he can do same quality of work as cabinet company with $1000 cheaper. TCabinet company give me cost $6050 while their final quote is $5750. I'm OK with that because they work on other project and i tought it would be easier to cooperate with them since they will be here everyday. that was a total disaster. they did the work bad. Sand the countertop stone which make it loose gloss. Also they are expected to measure my kitchen and make sure what i ordered is correct because that was part of the money i paid for as well. I even text him to make sure size is correct and ask him to be in the store with me and they give him the design. At time the work start, size was wrong and he just blame me that i didn't order size correct. I need to went there and order new size which took me half a day.
3: when they move the fridge from first floor to second floor, they removed fridge door. The fridge i ordered from bestbuy has a discount but everything was right and i checked with bestbuy and ask them to provide evidence. When this guy install the door back, it can not be closed smoothly, they use hammer to hit the door to fix that and right after that the fridge has a very big nosie sound. I text this guy and he ask me to talk to Viking customer service. I have customer service come and they told me the copper pipe and bottom are damaged, the fan was also damaged. I told this guy but he just said he fixed the door but that could not cause any issue.
4: when install floors, this guy does not use any vapor barrier. When doing this for second floor, i was kind of OK with that because i know there are not too much moisture there. but when doing this for first floor(which is actually a basement) they didn't do this as well. I told them i checked with manager from floor and decor and they said if no vapor barrier they would void the warranty, however this guy told me the floor does not need vapor barrier and everything they were doing are correct, the store just want to sell product to make money. Eventually this guy fix the floor only for basement and ask for $300 extra dollars.
5: This guy lies to his worker as well. We found one issue with bathroom leading and because they did the bathroom mixed valve, we ask them to come and check. After checking, it is not caused by that mixed valve, he told me he pay his worker $100 to come and check that. So i transfer $100 to him. However, his worker never get that money and are angry at us. This guy lies again.
6: he told me there was a client complain and write bad review about him and he report that client. I was actually contacted by that client later in a wechat group and understand that he did a very bad work to them. make their bathroom leaking and took more than half a year to fix that. He always deny the responsiblity. He told client if this is not caused by them, customer pay them $3000. if it is caused by them, they fix that for free. What a fuck.
7: Since this guy told me our floor dont need vapor barrier and they fix that for us for $300, they will not provide any warrenty to that because i dont follow what they told me to do(not install vapor barrier).
8: when install floors, some place leave very bad gap while some place no gap that lead to floor bump up. for those big gaps even baseboard can not cover that, they told me at first this can be covered but that was not correct. they just try to finish work quick and then move on to next project. Really dont care about the quality at all. I can show the exact picture where 2 floor board together with one has no gap at all while the other has 1 inch gap.
We were being kind to this guy. They broke a sliding door and we didn't ask for him to be responsible for that. We didn't ask him money for the water running for more than one day. They should add niche for shower room but they didn't and we offer another alternative so this can save them more effort which we actually dont want to but just accept that to show our kindness. However this guy ask us $300 for just remove one piece fireplace stone. He ask for $300 for redo the floor work even they were wrong and tell me that they refuse warranty. what i feel angry is not this, it is that they lies to me a lot treat me as stupid and if i dont trust that they just said i should believe in them. I can think of a lot more things they lied to us. Too many times. read more