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    New Age Floors

    5.0 (1 review)
    Open 8:30 am - 6:00 pm

    Services - New Age Floors

    Carpet installation

    Carpet removal

    Carpet restoration

    2 More Services

    Floor installation

    Floor restoration

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    4 years ago

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    Photo of Roger S.

    Roger S.

    Thank you for taking the time to write us your review Shavonda.

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    Spectrum Floors & Design - Spectrum Floors and Design Logo.

    Spectrum Floors & Design

    (5 reviews)

    Quality service. Value amazing value. Great experience and fast service. In love with my house now.read more

    I don't want to say not to use Cristiano, but from my experience, there are some things you need to…read moremake sure happen. And other things to look out for as the project progresses. (This is for most contractors anyway.) 1. He needs to show up on the first day of the job and make sure his people know what and how the project should go. 2. Make sure they aren't taking shortcuts during demo and install. 3. Make sure the people who show up are actually skilled in what they're doing. 4. Disassemble and move your own furniture. He says they'll do it, but just do it yourself. 5. Check the work daily. Here's our experience: We had two levels to install engineered hardwood. Cristiano is very friendly and even helped move the boxes delivered into our garage, but we got his B team subcontractors. Cristiano said the project would take about a week, it was more like three weeks. We've done a lot of renovations on our home and this was by far the absolute worst experience. I tell all contractors, the work is between me and you, not your subcontractors. This is mostly to protect him, but also makes it easier on me because there's no she said he said he said... The day the project was supposed to start Cristiano said he would be there, but then two men showed up that morning, and neither of them spoke English. One spoke enough to get by, but as we did the walk through on the project I could tell it wasn't sinking in. I should have trusted my gut and told them they can't start until Cristiano got here to explain everything, little did I know he had no intention of coming by. They started getting to work, as they were disassembling and moving furniture I had to stop them because they were piling things on top of each other like they were going to the dump. Then half way through the flooring in the bedroom I had to stop them again, because they tried to leave the dust and debris from cleanup under the new flooring and it was obvious they were rushing. Junior said they were trying to get the bedroom done so we could sleep in it. I said I had already told Cristiano that we're staying in the basement bedroom and didn't need to rush anything. Especially not in THIS way. When it came to installing the quarter round (QR), Junior was using a hand cutter and the edges were mangled. For the upper level I said just leave it, but the main level I wanted it redone. Cristiano came to the house and even he said it looked bad. His guy wouldn't redo it, so I ended up pulling up all the QR myself, and Cristiano cut the pieces. His other guy was supposed to paint the trim, after the first day of painting the upstairs we saw that he got paint all over the brand new floors. When my husband showed him and Cristiano the paint on the flooring the guy got upset and walked off the job. So I ended up painting all the trim. When I asked Cristiano how he could let his guy just walk off the job for something that was completely warranted Cristiano said, "well, he's an electrician not a painter." Okay? I mean it explains why he couldn't paint the trim without getting it all over the brand new floors, I ended up doing it all. After pulling up the QR on the main level, Junior was not very friendly towards me anymore and it made the rest of the project really uncomfortable for me. Finally the job is done, and as some months go by we notice the floor is making the loudest creaking sounds. Junior installed the flooring in a way it can't expand. We don't know if it doesn't have enough room under the baseboards or if they nailed the quarter round into the flooring but in the humid months the floor buckles and when we walk on it there's creaking and squeaking. It's not a little bit either. And it's all over. I called Cristiano and sent him an audio recording so he could hear it. He texted me that he was out of town and would come when he returned. Nine months later I call him again, still didn't come out, always out of town, and finally I just gave up. It's three years later and now spring is coming and when I walk around the same buckling and creaking. I don't have the energy to pull up all the QR to see if it's a spacing issue up against the walls or if it's just that the nails went into the floor and isn't letting it expand. And then paint it again. At the end of the project I shared my concerns with Cristiano and he listened. I told him, his estimate was not less than the others I got. I chose him because of who HE is. And I'll tell you, Cristiano is one of the nicest and most genuine people you'll ever come across. It makes me sad that I'm leaving this review. However, I don't think I should have to fix the creaking on a 30K project myself, (20K material, 11K labor) especially after having already taken on so much of his men's work myself and living through the overly extended timeline with a toddler.

    New Age Floors - flooring - Updated May 2026

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