I never write negative reviews and always always give people a few chances before I do. Sorry, This will be a long post.
I had first used this company a few months ago.. scheduled in advance. Gemma, who is responsible for Fairfield area came to my house and gave me an estimate. Four cleaning ladies came to clean my 4 bdrm, 2.5 bath house and spent approx 4 hours to clean as I had paid for a deep clean. I thought my house will be spotless but they did a mediocre job. Baseboards were dirty, floors were not properly mopped, window sills had dirt and hair on it, furniture not dusted, hair stuck on the carpet. I thought maybe I caught them on a bad day even though it was early morning.
I needed a deep clean again before house staging as I was selling my house. I contacted Gemma and a few other cleaning companies the day of cleaning around 8am and asked if they have any availability. I was able to get same day cleaning from 2 cleaning companies including Gemma who was able to squeeze me in for 2pm the same day. I decided to go with Gemma since I was nervous to get someone new to come clean my house. I thanked her many times for squeezing me in last minute but I called and asked her since the cleaning ladies are coming in at 2pm, they won't rush the clean and actually deep clean my house and windows and she assured me.
I was severely disappointed with the work and had to clean after them and stage the house at the same time for house showing the next day. I could not believe that I paid so much for deep cleaning and window cleaning to not even get a proper regular clean, forget "deep clean". And note, that the house was completely empty (all counters, furniture top, no clutter) because if staging. I contacted Gemma couple days later when I had the chance to express my disappointment. Here is the message I sent her with the details:
"Hi Gemma! Using WhatsApp because it's a long msg.
While I really appreciate you squeezed me in for a deep clean on Friday, I am sorry to say that it wasn't a deep clean at all. 1 maid came at 1.30pm and 2 maids came after 3pm and were ready to leave by 4.10pm. They didn't clean the windows upstairs despite me reminding them to do it. They rushed the entire clean. The baseboards were so dirty and so much hair left on the carpet. Doors were so dirty.. they didn't wipe them down. They didn't even dust furniture.
I had to spend so much time recleaning everything.
Vacuuming on the downstairs wood floor wasn't done properly. I had to vacuum the whole house because we kept seeing stuff on the floor. They didn't even bother lifting the rug from the sides to get dust and other debris from under. All window sills were dusty and had hair on them.
Susie was nice and friendly and since she was easy to talk to.. I told her to clean the garage door and wipe windows downstairs and she did. Other maids started arguing with her and didn't want to do more work. They literally did the bare minimum and left. I understand it was last minute booking but that doesn't mean I don't get proper cleaning for the full money that I paid for deep cleaning. It was more like regular cleaning.. no way it was deep cleaning. I was so stressed with the moving and extra cleaning made me more stress. I wanted to reach out to you first before I posted any reviews online.
I am very very disappointed. Even the first time cleaner a few months ago.. did a mediocre job, I thought to myself that I will give this company another try before posting a review.
Sorry for the long message. I don't mean to be rude. I am just very very disappointed. It was a waste of money for me that added more stress during my move."
She did nothing about it and has been ignoring my messages (I can see she reads my messages because of the blue ticks on WhatsApp).
Never ever again I would waste my money and time to get cleaning done with them. Worst customer service. I hope this review helps someone save their money and time. read more