Warning Stay Away !
I hired Brighter Days Cleaning Services after researching Home Advisories web site as they appeared to have ok reviews but my mistake was they didn't have enough reviews in my opinion and I would not recommend them to NO ONE ! to clean my 81 Year old fathers home after he fell and was admitted into the hospital I first spoke with Angela and explained the condition of the home and my needs I was impressed and Angela was very nice so I set up appointment . Angela & her husband showed up at my home and gave me an estimate since the house still had furniture in it they would start in kitchen and bathrooms and clean up the cobwebs . I said ok and we later agreed on a start date at which time Lonnie asked for 1/2 at start and I agreed but stated 1/2 at front and 1/2 at end and Lonnie had agreed .
I asked them before starting and multiple times after and throughout for a written contract that would spell out all terms , payments ETC.. so there would be NO Miscommunication whatsoever and they said they would provide but after multiple request they failed to provide any type of Contract! They never provided any invoices or receipts either! Which I desperately needed to account for spending my Dads funds ! My mistake was I should have NEVER Allowed them to start with out a contract also I needed some type of accountabilities Since we were not living there and the price quoted for job if completed was mostly based on hours spent we also would show up periodically and seen they threw away all food in refrigerator, Furniture moved to middle of rooms and blinds / shades removed from windows all WITH OUT PERMISSION and was not the original agreement! We where shocked to see Refrigerator and other food , drinks in garage without asking but by the time we found out it was too late the food was already spoiled . The last chance came On A Sunday when My wife and I showed up at the home to find refrigerator off , water all on kitchen floors ruining floors , sliding glass door unlocked, lights on in garage ( according to neighbors all night ) in area that WAS NOT the scope of their cleaning duties so I immediately called Lonnie ( Owner I believe) which addressed the water on kitchen floor BUT then hit me up by surprise for another payment therefore breaking our verbal agreement which after that time I didn't trust them anymore as the broke all our verbal agreements and to this day NEVER PROVIDED anything in writing and therefore I only wanted to talk via Text messages because that was the last straw and I felt they just can't keep their word ! Which is exactly why I asked for a contract . I was surprised that he asked for a payment because that was not the agreement and we came to home unannounced and who was to know we would find what we found and I would be calling Lonnie on a Sunday? Lonnie just kept badgering me saying he had to pay his employees that he finished 75 % of job ( 1/2 up front for 1/4 with this payment would equal 75% completed ! Right ? ) so I said ok but this was your final payment since after that payment I was DONE and this was the last straw as I can't handle someone who can't keep their word but for brighter Days Cleaning Services and Lonnie they some how thought they where in titled to money he didn't work for or earn in any way and went on a series of harassing calls , some text and threatening accusations ( it's like the contractor from blank blank .... )
After this company started breaking there word and failed to provide written contract I started demanding communications only through text verses phone and NOW I started realizing why Lonnie only wanted talk on phone , provided NO written Contract, NO invoices of time spent , NO receipts and as I have text messages saying Lonnie only wants to talk on phone? Why one could only imagine because this company doesn't want to a record of conversations!
Disclaimer: This review is my opinion based on my personal experience and interaction with this company the owners and/or employees from my point of view and is again our Opinion. read more