My bank was double billed for my bill. Overdraft then $36 bank fee. Repeated Again. Another OD $36…read morefee. Then $25 dollar unauthorized charge for Mediacom insufficient fund fee. Then another $36 OD bank fee. THEN another $25 Medicom insufficient fund fee AND ANOTHER $36 OD fee!!! I went to office. They are nice. Boss Julia has not called me back after 5 days. She has copies of all and was to "figure out" how to correct. Notice these are unauthorized charges to my bank account. Mediacom is responsible. I WILL BE reimbursed. This is embarrassing!!! Truthfully, I can't wait till Spectrum rolls into Gulf Breeze. I call Mediacom every other month with billing "errors". There is either embezzlement or an interesting computer glitch. Tech calls and operator assistance?! Huh? I have to just laugh b4 I scream...

Customer service help me get my Internet working because it's out continuously every single day…read more They offered me a free EERO to go along in another room since I have one in my living room. I called today to be assisted activating it. Now both the original person and the person today confirmed that it was free and no charge cause I asked the person today and he said yes there's no charge at all ever. So I had to call back 55 minutes later because it would not connect. It was red and the lady made a comment that it was free for the first 90 days and then I would be charged and I told her that's not what the first two people said and she said I'm sorry but after 90 days there's a charge I said send me a label and I'll send it back. Mediacom cannot get their story straight and they cannot keep the Internet connected. I've had a cable running from one house to two houses down outside of my house for the last three months. It's ridiculous. They are the worst Internet cable service in this country.

This company is a game changer in my community for broadband internet. Easy to get installed and…read moresuper easy to use! Since day one they have been great with customer service and attentive to my needs. That alone is a rarity in the internet service industry! The value we get is perfect for my house of 6. We have 3 streaming TVs, 3 gamers and music streaming all at once. The service works perfectly even when all of the above is happening at the same time with no lagging or video buffering! That alone is worth it! If you want to change the game check your address and see if they are available in your neighborhood. Installation is fast and easy. You won't be disappointed!

I work from home and need rock-solid internet. I tried Mediacom and AT&T, but constantly had…read moreoutages. Ripple is an absolutely amazing small local business and the best internet in the area!

Tammy was extremely helpful with the questions that I asked! she is always prompt to answer the…read morephone and goes out of her way to go above and beyond

AVOID AT ALL COST!!!!…read more Have had Mediacom for 2 years now and service is constantly out, constantly slow and not reliable at all! if you're lucky enough to have other options in your area then go that route!!!!!!

My previous review for Mediacom was a 3 star as my analysis at the time was based on my personal…read moreexperience at that point. My reviews for tech companies is more informed than most and especially so when as it relates to the internet piece of the of the biz of internet. I'm fact, I started up one of the first Internet Service Provider services in my Tennessee computer store back in '92 and have am entering my 5th decade of all things geek related :-) That being said I have had some funky issues with their Internet for a while and had replaced them at my cottage but kept them at my townhouse because they also provided TV here. (both services have some serious issues) I will not go into the regular trials and tribulations I've endured over the last couple of years but in the last couple months they have just become ridiculous on every front and these clowns have got to go!! Closing the local office was bad enough, but they recently did some sort of audit and without notice dropped our Internet service from 600Mbps to 60Mbps, like oops! Their explanation was it was a mistake, and BTW that's true for at least 61 of my neighbors. The only option they offered was to increase my throughout to 1gb for a discount of an additional $99 a month, wait what? There's more BS issues but I have just signed up with a very reputable local company for 1gb internet and guaranteed support 24/7 365 for the same price that I'm currently paying for 60Mbps service, and so are a bunch of my neighbors. Bottom line: Down town is ridiculous, support is very limited, offices are closing all over the place, prices and price increases are stupid and the majority of the contact people are clueless. So the only recommendation I'm giving is I highly recommend to avoid this company under all circumstances. #fail Check out the "Mediacom Sucks" Facebook page where thousands of customers sound off: https://www.facebook.com/groups/55575141274/

Worst internet company. Started charging us 80$ a month then went up to 133$ and when we switched…read moreservice charged us an additional 50$ for 7 days after we returned our modem.

I have recently opened my own business and needed a IT support technician. We contracted with…read moreSpencer and he has set up our entire system. We have cameras, wifi, digitally integrated slide shows on our monitors. We are very pleased with his work. He is very punctual and does what he says he will when he says it will be completed. He has also done work on a couple of laptops I had which were not working and now they are back up and running at a fraction of the price I was quoted from other places. Spencer set up the wifi with private and a guest log on so our customers are able to use the Internet while they are in our shop. He has also helped maximize our exposure on the Internet. I would highly recommend using SJP Solutions for your computer needs.

From the owner: SJP Network Solutions, LLC provides comprehensive IT Support, Cloud and Network Management,…read moreComputer Repair, and Entertainment Solutions to Fort Walton Beach, Destin and the Gulf Coast. Let SJP Network Solutions handle all of your Networking, Managed IT Support, Computer Tech Support and Remote Management needs. Call SJP today at (850) 659-6649 for a free consultation.

Obera is incredibly responsive and provides outstanding customer service. Their integrity and…read morededication make them an essential partner for our business.

From the owner: At OberaConnect, we make technology simple so you can focus on what matters most—running your…read morebusiness. As your all-in-one partner for IT support, business internet, security cameras, VoIP phones, and cybersecurity, we provide a single source of service you can trust. Our local, in-house team of experts keeps your business connected, secure, and ready to grow.

I have been a high speed AT&T fiber internet user for 6 months now. It's been out at least 4 times…read morefor greater then 24 hours. If you need reliable high speed internet, DO NOT GET AT&T. Horrible customer service too.

My internet service has been down for four days. They just sent a technician for the very first…read moretime this morning after having been told multiple times over the last three days the issue was being worked on. Still have not gotten any concrete updates.

If I could give a negative star rating I would have. I remained in an Internet chat with their…read moreoutsourced personnel for over 30 minutes to an hour... requesting for the immediate recovery of my family Member Services as my mom is an elderly female living alone with multiple health issues without access to emergent medical services without phone access for the past 48-72hors. They refused to escalate my concerns due to not having her password to her account, which is absurd as I am a Family member speaking out to assist Her in the access to emergent medical services when in need.. these outsource companies and services are absurd, irresponsible, and extremely frustrating to work with... this type of service is ridiculous irresponsible and will be the demise of someone else's loved family member in the future if they do not correct their ways.

Ticket after ticket after ticket--and still no resolution. We've been calling every single day for…read moreover a week because our business landlines have been completely down. Every time, they promise a technician will come out, the tech doesn't even speak to us before closing out the ticket as "complete" or even check our jacks inside. Our phones are still not working, and at this point, we feel completely ignored and hopeless. As a business, reliable phone service is essential, and this company has failed us in every way. The customer support is some of the worst I've ever experienced--completely unhelpful and dismissive. We've finally decided to switch providers. I wouldn't recommend this service to anyone.

This review is for the Bayou Blvd location store and the employees there, not Cox Internet quality…read more I have been through many Cox modems as they stop working completely or start overheating and giving sporadic internet (ethernet and WiFi), especially after storms. Each time I go to the Cox Communications store on Bayou Blvd, I am immediately greeted by an employee and taken to a work station and asked how they can help me. I explain my current modem situation, and without hesitation, they take it and go to the back and give me a new one. They verify my account and that it is me, and explain how to set up the modem (which is super easy with the app) and I'm out the door and on my way in about 5 minutes. Last time I was there, they gave me the newer model of the modem and waived the fee (as they should, since I didn't break it, lol). I'd recommend this store if you need equipment replaced.

If you have considered getting any Cox products, such as cable, internet, or home phone services,…read moreyou should know that their service quality is very poor. Cox has the least reliable network in Pensacola, Florida. They have no idea how long their system will be down during an outage. The company issued a notice claiming the service would be back within an hour, but that was 9.5 hours ago, and the network is still down. A different company installed fiber optics in my neighborhood last week. I'm switching to them, and I suggest you do the same if you want a dependable network service. Honestly, I think the tin cans and string I used as a child had better service.