I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

Had an issue with my old phone and decided to just go to the store real quick and see if they could…read morefigure anything out. BAAAAAAAD IDEA! Ended up paying for an upgrade ( no big deal) phone came into the store the following day. after 45 minutes of waiting for what should have been a pick up and go..., turns out they were selling me a refurb owned by another carrier. so they couldn't activate it. displeased I walked out of the store and nicely told the male and female employee to call me when a new phone arrives. Female employee followed me out side asking me to come back. I told her that I couldn', I have to work. her last words were "F it! we'll just keep your $ then. better luck next time" I left, only to return about 45 minutes later to grab the case and screen protector I purchased. I walked into the store and simply told the gentleman that I'm back to pick up my products I purchased. After both male and female employees rolled there eyes at me, I walked to the desk where MY purchased case and screen protector were and grabbed them. female employee " Excuse me! don't take anything off our Fing desks, and the male employee took them away and wouldn't give them to me and things escalated pretty quickly when fat boy started running his mouth. It's a small town and karma never forgets. Great job to all the mouth breathers that work at the Russel wireless store on N Ferdon. Keep up the good work. Y'all are special.

We started with basic internet service, which was fine for a few months (some short downtimes)…read more Added TV for the Olympics...tv menus terrible, many problems with the digital tv unit (dropped recordings, picture freezes, can't pause/play, etc.). Since we don't watch much TV we let that slide. Internet connection began dropping repeatedly, called tech support (Chris). He said my signal strength was awful and we should consider ourselves lucky things weren't worse. Then he tried to sell us insurance in case the problem was inside the house..um, no thanks. Then he scheduled a service call for two days later. No one showed up. Called tech support..got Justin. He said they didn't sched the appt right and someone "might" be able to come out later the same day. Asked for supervisor since I didn't want to wait on someone maybe showing up. Justin put me on terminal hold. Called customer service, got Tonya. She said she'd get a supervisor and promised not to put me on hold. She then put me on terminal hold. Called back and got Cherissa..she said no supervisor available. I could her someone faintly in the background giving her instructions so I asked for them. It was Pam who went and got me a supervisor without putting me on hold. Supervisor Mr. Ellis said no guarantees but he would call back and let me know when they could come out to fix it. He called back hours later and said someone would be there that night. Tech came out late that night and found I had signal strength outside the limits. Traced the entire system and discovered that the problem was at the drop at utility pole..not putting out prescribed signal strength. He put a call in to get it fixed (said it would be 24 hrs) and in the meantime, changed one of my splitters so that it sapped less signal strength. He said was within the ok zone (+10 - -10db..I was now at -7.6db). He also found that I was being charged for equipment I didn't have...I'm on the phone now (its been 90+ minutes and 7 departments to try to get the charge removed) while I type this update. Today's tech support: first the standard condescending instructions about how to unplug router and modem and reset everything. They could see my signal strength was in the red (apparently they don't get a # just colors). Didn't know anything about the problem with the drop but said if it was true it would be two weeks to fix (I saw the Cox bucket truck drive by, turn around and leave after doing nothing). Reset didn't help so they sent me to 'Tier 2' tech support...very snotty guy who didn't want to listen to any info from what the previous tech guys did or signal strength etc. He claimed it was someone stealing my wifi or my microwave oven. This is completely illogical since the signal strength is being measured prior to the wireless router. Tried to convey this and that the modem is showing yellow lights not green, he replied that the modem lights have no meaning. Also, my wifi is password protected with a strong password, WEP2 and I live out away from town. I went ahead anyway and let him guide me though changing my wifi channel and network name (which makes you change that info on every device in house btw)..this is the same baloney the UVerse guys did all the time but their basic tech guys could do that...no change, no improvement, no consistent internet. It's been a week now and I'm giving a star back solely on the customer service of Maude who answered one of my phone calls to tech support. She listened, looked at my readings, apologized for all my troubles and did some research on my case. She called back the next day and again today. Cox should have all techs learn from her..she acts like she gives a damn. We have another tech appt tomorrow to fix the drop. I spent several hours reading about my problem (very common) and discovered I can read my modem signal...I can see the low signal strength and also that it is sometimes on 5 channels and sometimes on only one. Sometimes I'm at max advertised speed (according to speedtest.net) ~30Mbps (if I take my TV splitter out to get more signal strength), sometimes I'm dropped completely, sometimes Im crawling at .1Mbps..these are download speeds btw, my uploads speeds are excellent. So I asked for a new modem...removed router from system and had same results. Alas no FIOS, not even UVerse, etc. available in our area (Shalimar).

I have no words for how abysmal Cox service is for Destin Florida. They have closed stores and…read morelocation not convenient. So many errors. So many incompetent techs. Cannot rate Cox low enough.

I have been a CL customer for 7 years. The internet outages are getting longer and more frequent…read more The so called "Technical Support" agents went from tragically inept to downright deceitful. The Customer Care agents have somehow convinced me to stay. This current internet outage and the incompotence of their IT department has me shopping for another ISP.

From the owner: Aspen Dental in Fort Walton Beach, FL is open for all appointment types. As part of our Smile Wide…read moreSmile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clean care environment for all their dental needs. We offer a wide range of dental and denture services with skilled lab technicians that hand-craft, high-quality dentures. Book an appointment online or call anytime Monday Friday 6:30am 11pm, Saturday 7am 9pm, or Sunday 7:30am 5:30pm EST.

I have recently opened my own business and needed a IT support technician. We contracted with…read moreSpencer and he has set up our entire system. We have cameras, wifi, digitally integrated slide shows on our monitors. We are very pleased with his work. He is very punctual and does what he says he will when he says it will be completed. He has also done work on a couple of laptops I had which were not working and now they are back up and running at a fraction of the price I was quoted from other places. Spencer set up the wifi with private and a guest log on so our customers are able to use the Internet while they are in our shop. He has also helped maximize our exposure on the Internet. I would highly recommend using SJP Solutions for your computer needs.

From the owner: SJP Network Solutions, LLC provides comprehensive IT Support, Cloud and Network Management,…read moreComputer Repair, and Entertainment Solutions to Fort Walton Beach, Destin and the Gulf Coast. Let SJP Network Solutions handle all of your Networking, Managed IT Support, Computer Tech Support and Remote Management needs. Call SJP today at (850) 659-6649 for a free consultation.

Pasqual was phenomenal. Took care of all of our needs super quick…read more If you need something, travel to this store from wherever you are. It's worth it.

Would never recommend! Liars and scammers! I went in to only purchase 2 new phones. I was lied to…read moreand deceived regarding the current promotions available, in order to scam me. I do not need 2 more lines but was told if I did that I would save money and the only way to get new phones was to do a 24 month plan and the "Promotion" he told me multiple times (I have witnesses) was for Buy one phone at full price and you get a second phone free. However that was a complete lie and not only am I now paying for 2 additional lines that have never been used, he conned me into a more expensive plan that I never wanted to change AND charged me full price for BOTH phones! Liars and scammers!! I would never recommend this location. I can't speak for all of them but it seems like this is just how T-mobile does shady business.

To be clear; this comment is meant for the T-Mobile on the Mary Esther Cutoff…read more I make regular monthly visits to T-Mobile, to pay on my pre-pay connection account. Here's the thing, don't treat a customer of more than 15 years like they're senile; especially a senior citizen. I use both the Mary Esther store and the one on Eglin Pkwy. Yesterday, I was near the Mary Esther store and decided to pay ahead of my due date. Entering, I saw that there were several employees, and I was approached almost immediately by a young female. I explained the purpose of my visit and had phone number and cash in hand. As she is entering information on her pad, she asks me if I know the account pin number. I rattled off the number, and got a look and a "no, pins have to have six numbers". I repeated my number, and she (still with that look on her face) repeats it back twice, like I still made a mistake. Instantly my brain was thinking; I may be old, but I'm not senile. I considered her attitude rude and left the store. I would not have been so quick to leave, if this had been the first time that this has happened, but it has happened a few times. Would it have been so difficult for her to accept my knowledge of MY pin and just punch in the numbers that I gave her, to see if it would work? Wouldn't that have been a more client friendly way to handle this? Here's one for you Mary Esther T-Mobile... while I have had "one" similar event happen at the Eglin Pkwy store; they were never rude. Bryan (I think that's his name) has joked about me being with T-Mobile for a long time. Hint: Not all accounts have an abundance of numbers. If the Mary Esther store was my only option; I'd go back to Verizon. Try a bit of customer appreciation, T-Mobile. I may not be a thousand dollar client, but I am a client.

45 mins waiting and could see employees coming and out but not servicing. They had 3 people then…read moretwo. They should help and then when slow go on breaks. We had two people in front of us and it took us 45 mins waiting. Sorry but that is bad customer service.