If I could give a negative star rating I would have. I remained in an Internet chat with their outsourced personnel for over 30 minutes to an hour... requesting for the immediate recovery of my family Member Services as my mom is an elderly female living alone with multiple health issues without access to emergent medical services without phone access for the past 48-72hors. They refused to escalate my concerns due to not having her password to her account, which is absurd as I am a Family member speaking out to assist Her in the access to emergent medical services when in need.. these outsource companies and services are absurd, irresponsible, and extremely frustrating to work with... this type of service is ridiculous irresponsible and will be the demise of someone else's loved family member in the future if they do not correct their ways. read more

Ticket after ticket after ticket--and still no resolution. We've been calling every single day for over a week because our business landlines have been completely down. Every time, they promise a technician will come out, the tech doesn't even speak to us before closing out the ticket as "complete" or even check our jacks inside. Our phones are still not working, and at this point, we feel completely ignored and hopeless. As a business, reliable phone service is essential, and this company has failed us in every way. The customer support is some of the worst I've ever experienced--completely unhelpful and dismissive. We've finally decided to switch providers. I wouldn't recommend this service to anyone. read more

Our landline has been non working for weeks. We waited for an appointment with a tech and he claimed it was a problem with the system, closed the ticket and NOTHING was done. Chatted with a rep - who told us that it was a system problem BUT that we would have to wait for another appointment. THEN at the end of it all - claimed that our jacks had to be checked and that we should pay an insurance fee for our wiring. They are good about cancelling service - got that done immediately. They are impossible to deal with and the techs lie to your face. They ALWAYS assume that the customer is in the wrong. Some fun read more

Ok, when their service works there are no issues. Our service address is a second home (we are not here full time). But our modems, purchased from Century Link, keep crapping out (they last for a couple months). Our last issue I had to take off from work. The technician never showed. I rescheduled and the technician did a great job. However, fast forward 2 months and again the internet is down (I'm assuming it's the modem again). So I consider it's time to rent the modem. The online salesperson "guarantees" me I won't have any problems. The modems go through rigorous checks. What about the previous modems I bought from Century Link?? He just assured me I'd have no problem. So I ask "what if I have an issue". "Do I need to schedule a technician or can they accomplish on line diagnostics". He couldn't answer. I asked to speak with his boss and he told me I'd need to start another chat session. Well played Rahil, well played. read more

Do not associate with this company! We recently just moved into our new home and requested for just the WiFi service. This was a horrific three weeks of trying to clean up after their errors and visiting their office way too often to ask for some help . We have called century link for assistance over 20 times and still had to go out of our way to buy our own router and modem because they never confirmed the address correctly neither the time of an appointment especially when we stayed home all day waiting on someone to show up. Also don't give out your number to them since they will have it on file to send you a survey by text but will not keep it on file as a customer. Pathetic. read more

CenturyLink is the WORST EVER!!!!! We signed up with CenturyLink bundle over 7 years ago for our Destin house for about $120 per month Over the years the invoices gradually went up to over $190 per month for the same bundle! November 2016 I called to cancel and was told by the representative that CenturyLink will get our rate to $120 per month by switching to DIRECTV instead of Dish. Also was told CenturyLink will take care of changing all over from Dish to DIRECTV. Mind you CentutyLink does not document anything with you - no email - nothing!! Over two months later, we realized CenturyLink is charging us over $270 per month. CenturyLink is charging us for DIRECTV and Dish tv and higher other rates that I was told!! After hours on the phone with several people with CenturyLink, could not get the issues straighten out except finally got Dish tv dropped but still no documentation! Best of all CenturyLink would not let me talked to the original representative that made all these promises. Also CenturyLink representatives cannot email any information to me! How can CenturyLink verbally tell you all these things and then charge higher rates and not follow up of what they tell you! Amazing! We have a business for 42 years and never had such a terrible experience with a company as we have had with CenturyLink Meanwhile we are stuck with these overcharged rates for two year "verbal" contract! Again no documentation! We will keep paying these high monthly invoices for two more years. NEVER AGAIN Sincerely Dennis Brand dabldrs@htc.net read more

If I could leave less than a one star I would. This company is horrific! I held out for a few weeks before cancelling service but even a month after I cancel service they still haven't sent me a shipping label, which has been requested twice, and they sent me a bill for services not used. While I was a customer I never really had service, the technician came out on a Wednesday, I had service for about 2 days then it went out, without customer service until Monday I went the entire weekend just for customer service to inform me my account was still awaiting installation. The incompetence is absurd. I do have to give it to their customer service reps they must take a lot of angry phone calls because this is not the way to treat any type of service. read more

CenturyLink is terrible. I dropped them after only one week I ordered a modem from them and had it expedited, at least that's what the rep told me over the phone. He also tried to hustle me into buying a $100 modem, and after I brought up the fact they lease them, he started getting an attitude with me. Then he said he couldn't find my account when searching my name, phone, or address, and needed my full SSN...very sketchy. 5 days later no modem, so I called and found out the didn't even have a record of me ordering a modem. I would have to wait a week before it would get to my house! That was my breaking point. read more

Century Link has the poorest excuse for Technical Support. I am currently in day 3 of an internet outage. Tech Sup. will not give any information other than what is posted on their poor excuse for an online Outage Map. Every time I comtact Century Link Technical Support I am either given the run-around or flat out lied to. However, the Century Link Customer Care department is always excellent and somehow is able to retain me as a customer for 7 years. The outages are getting longer and more frequent. read more

I have called in four different times for a repair and every time they tell me there is no work order for my address. I still have not been able to get them to come out. read more

If you use this service, hope that nothing ever goes down. Any work that is assigned is done in parts. Some work is done at certain appointments so it may take 2 or more days to get service back. Good luck in working with them. read more

Trash company. Everyone with this company should smash their company windows until they fix the trash service they provide. If we do it nation wide maybe they will get the hint. I paid for service and I'm gonna get my money's worth. It's your windows or service. Either way I'll feel better. read more

This complaint is for Century link as a company. The entire company is a total failure. The after hours tech support does not exist. When I tried there NEVER was anyone available. Finally after the worse service possible, I closed my account and returned my modem. Six weeks later I get a refund check for the remaining balance. Two months after that, I then get a bill for the modem! They had received it three months ago and refunded my balance. Now they tell me that was not the case long after I threw away the RMA receipt since the account was fully closed. If these idiots don't eliminate this bill from their own mistake I will be taking them to court! This company should be out of business! Absolutely horrific service and incompetent people! read more

Terrible internet connection. lucky to get 1.5 mbps when I pay for 3.0 sometimes as low as .6 mbps. If your thinking about switching to Century Link DON'T DO IT.... read more

Terrible service. Slow. Can never get in touch with anyone that works there over the phone! Nightmare.

This is the worst internet service provider I have ever dealt with. If there is a good review, it is fake. This is not based off one bad interaction but a slew of them over the course of a year. Every single time I have an issue, it is a 30-40 minute phone call and end up being transferred to multiple people. But never mind the horrendous customer service, the internet service is horrible too. I had to get service from another internet provider it is so slow. So I have two internet providers because Century Link is so bad. And forget about cancelling, they take their 12 month contract so seriously, you would think it was written in blood. I do not know how this company is still in business. Never use Century Link...ever! read more