1. Hometown Plumber

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Fort Walton Beach, FL

Hometown Plumber

5.0 (1 review)
Open • 7:00 am - 4:00 pm

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Response time

2 hours

Response rate

80%

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8 months ago

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AAA-1 Paul's Plumbing - Job photos

AAA-1 Paul's Plumbing

(31 reviews)

Paul's was described to me as expensive but the best. He is a professional and very knowledgeable…read more I highly recommend him. After spending $1300 and 3 service calls on another plumber, Paul quickly diagnosed my problem in my rental house and offered interim fix. And provided options for an more expensive permanent fix. When I first called to schedule the service call, he got on the phone and talked me for 10 minutes about the history and potential problem. And then he called me from the house and explained in-depth the problem and the potential courses of action. I highly recommend him.

First I will commend the individual that did the leak repair on my outside water hose Bib that was…read moreunderneath the vinyl siding in the rain, I can't nor will complain about that. With that said I will have to take issue with the fact that there is no breakdown of the invoice that was left for the job completion. I understand that the job took 2 hours @ $160.00 an hour... but was reported to me that the technician left my house the job site twice to go get parts for the job and mind you my house is 0.03 miles for the job warehouse. So $320.00 in labor and another $80 in parts? For a hose Bib? And two couplings? But to my surprise looking up the job it says the average cost can be between $150 to $450 to remove and replace, so I guess my only real issue of concern is that this company while doing good work doesn't give you a good invoice breakdown. And then leaving the job work site a little messy! And then I will now need to hire a siding person to repair the siding. In closing I really think it's a good idea to let your clients know exactly what they are paying for and if you leave to job for any reason to go get any and all extra parts it should not be at their expense.

Artisan Plumbing Company - untitled

Artisan Plumbing Company

(9 reviews)

I will try to make this brief, but I have to share my horrific experience with Old Republic Home…read moreProtection. I also want to give a GREAT BIG POSITIVE shout out to Reid Gabrielson at Artisan Plumbing! If you have a plumbing problem in the Fort Walton Beach area, call ARTISAN PLUMBING at 850-244-4414 I have been a fan of Old Republic for many years, but I have had to work through challenges when they denied customers coverage. They always come through in the end, but it took my intervention. However, they let me down big time, this time. I am just glad it was me and not a customer. I bought a townhome in Fort Walton in April. The renter who has been there for 2 years called me saying the hot water handle was leaking in the shower. At the time of purchase, I had ordered a basic $460 protection plan from ORHP. They sent a plumber out the day after I called. He was very polite but could not get the valve out. In the process, he broke the value at the stem base, caused a water stain on my ceiling below (which was not there when he arrived) and broke the water at the meter (which I did not know until he left.) In summary: The plumber left (with the water still leaking at the valve, damaging my ceiling and at the meter) telling me they would have to remove the entire tub 'for access' to replace the valve. The tub backed to an external wall that was vinyl and I asked why they couldn't go in from the outside? He said that would be too dangerous for him. Then, later in the day, Old Republic called me and said as soon as I could either remove the tub or cut a hole in the side of my townhome 'FOR ACCESS' they would send the plumber back out. I asked if they had a plumber that could create 'the access' for me and I would pay them...but they didn't have anyone. I even called a handyman to do it, but they couldn't do it fast...Then, I called ARTISAN PLUMBING. Reid (the owner) came by at the end of his already long day (5:30 last night) and it took two hours of careful sawing and cutting, but he got the old stem removed and installed a new valve stem! All for $198. AWESOME!!! Had I called Artisan Plumbing first I likely would not be stuck with a damaged ceiling and broken meter pipe. The first plumber likely did not take the precautions needed and he broke the stem at the base. He also did not tell me the meter line was also broken. He just left and left me hanging. Old Republic left me hanging, turning the entire burden to me to try and create 'access' because their lame plumber didn't have the knowledge or tools to do the job properly. They added insult to injury by telling me they had NO PLUMBERS who could help 'provide access' even if I paid for it. CRAZY! Now I am left with additional expenses to fix a water damaged ceiling too. Thanks to Reid at Artisan plumbing, the problem is fixed and my sweet renter didn't have to take a single cold shower...now to fix the ceiling. UGH. Thanks for nothing' Old Republic Home Protection.' I will only say their name sarcastically in the future. I know to call Artisan Plumbing FIRST the next time.....

Big thank you to Reid and everyone at Artisan Plumbing! Reid showed up after hours to take care of…read moreour two toilets that have been broken for over a week because our property manager, ERA Realty in Shalimar, had failed to do their job in a timely matter. Artisan Plumbing realizes how important their customers are and will try everything they can to get that job accomplished ASAP! To facilitate getting the job completed quickly, Reid contacted my husband and requested pictures of the parts and pieces that needed repair so he can purchase them before arriving! My family and I cannot thank Reid and Artisan Plumbing enough!

Hometown Plumber - plumbing - Updated October 2026

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